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Reviews of Hotel Victoria au Lac

3 out of 5
Hotel Victoria au Lac
Riva Paradiso 2b, ingresso Via G. Guisan 3, Paradiso, TI

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 299 reviews" "
Rating 8 - Good. 129 out of 299 reviews" "
Rating 6 - Okay. 58 out of 299 reviews" "
Rating 4 - Poor. 28 out of 299 reviews" "
Rating 2 - Terrible. 15 out of 299 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a quiet part of the lake but still accessible to the main city and all the transport boats. Breakfast was great and so was the restaurant downstairs for dinner.
Stayed 4 nights in Oct 2023

10/10 Excellent

Egidio

Stayed 1 night in Oct 2023

4/10 Poor

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
MUST READ. Book at your own peril!!!
This was a couples trip and each couple booked a separate room. Pros: front desk staff was friendly and attempted to address concerns up to their limitation, location is good with easy access to downtown Lugano (we previously thought it would be further) Cons: - Hotel is VERY outdated with very few modern amenities - Management refused to allow the front desk to give us the controller for A/C unit. They claimed the weather was not warm enough and we could leave the window open. The problem with this is the excessive noise from outside all night long which leads to the next con: - The hotel has a strip club in the lobby and indecent pictures in the basement where the public bathrooms are. The nightclub attracts people at odd hours and there is loud noises and conversations keeping your from sleeping. We literally couldn’t get more than 3-4 hours of sleep per night. The solution would have been to close the windows and turn on the A/C, but… - There was a hose in the middle of the shower connecting the faucet to the shower head. You basically shower touching the hose and work your movements around it. - Even during the time of the year that managements allows A/C, there is a $30 charge per day for the usage. Overall we wanted to like the place for its location, views, and front desk customer service but at every moment, it disappointed us more.
Stayed 2 nights in Sep 2023

10/10 Excellent

Emily

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the building was showing its age with its creaky, carpeted floors, dim lighting, and faded furniture, it was great in the places that mattered most to us. The beds were clean and comfortable, the bathroom was very, very spacious, the air conditioner worked consistently well throughout our stay, and it was very quiet throughout the night. Breakfast options were limited to cold options (other than the option to boil your eggs and toast your bread) but the coffee was freshly made to order and you could sit outside on their balcony to enjoy your meal if you wanted. Would stay again!
Stayed 2 nights in Aug 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is older it is lovely and functions without problem. The staff is friendly and inviting. Breakfast is delicious and the views of the lake are gorgeous. It is farther from the town center but is worth the 10 minute walk along the lake or the 1 minute bus trip. The AC was an added bonus! My only negative is that it smells heavily of cigarette smoke.
Stayed 2 nights in Aug 2023

4/10 Poor

Parvane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Arielle

Stayed 2 nights in Aug 2023

10/10 Excellent

zinoviy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Pakorn

Travelled with partner
Liked: Cleanliness, staff & service
Location is really great. 5 mins walk to Paradiso Train Station and Migros. Bus stop is next to hotel and 2 mins walk to Paradiso boat pier. Old hotel with bigger room. Beautiful lake view but not good facilities. The breakfast is good though. Overall, you got what you pay for.
Stayed 1 night in Jun 2023

4/10 Poor

Francine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very nice. Location and view was beautiful. Property desperatly needs updating everywhere from the reception, restaurant and rooms. Very gaudy!! Time to let go of the past and move on or no one will be staying at your property. We will not be back.
Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Stayed 1 night in Jun 2023

6/10 Okay

Kyle

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property has a long heritage. It was built in 1885. However, it’s pinnacle has past. It was a good place to lay our heads and the choice was a value level selection at a value level price. No regrets.
Stayed 1 night in Jun 2023

4/10 Poor

GIUSEPPE

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Smoke filled reception , no one to greet! Parking in another building poor access no instructionts to exit parking or enter after parked car
Stayed 2 nights in May 2023

8/10 Good

Nooshin

Liked: Cleanliness, staff & service
The location of hotel is perfect. The building is very old byt We had a great view and we enjoyed our stay.
Stayed 1 night in May 2023

8/10 Good

Naeema

Stayed 1 night in May 2023

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service
Great location on lake Lugano
Stayed 2 nights in Apr 2023

8/10 Good

Joy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was right across the street from the lake. Easily walk to the bus stop, the boat dock, and numerous restaurants. The view of the lake from our balcony was incredible!
Stayed 2 nights in Sep 2022

10/10 Excellent

Dorin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly staff - thank you, Cristina!
Stayed 1 night in Aug 2022

8/10 Good

Jeremy

Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good for night life, bad for sleep
One of worst hotel experiences in my life. First impression negative due to the night club downstairs. Room in poor conditions (see pictures), a lot of noise from outside, air conditioner difficult to use, and even when off it makes a disturbing noise. On the positive side the common areas have interesting decorations, breakfast is ok (in a nice balcony with a beautiful view over the lake), the location is relatively convenient, the personell is friendly.
This is water collection from the air conditioner. If you do not pay attention it will soak the carpet (which has probably happened many times).
This is behind the bed. Doesn't look as if they are taking any care of the rooms.
Stayed 1 night in Jul 2022

8/10 Good

Craig, Katy

Liked: Cleanliness, staff & service
The hotel is dated but is a good location with a great view. Staff was very nice and helpful.
Stayed 1 night in May 2022

8/10 Good

Leticia

Stayed 1 night in May 2022

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
milion dollar lake view
Stayed 2 nights in May 2021

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The recepition it was very Friendly and the room clean and cozy, breakfast unfortunately there’s was Almost nothing but tost,butter and jam!!
Stayed 1 night in Apr 2021

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das ganze Hotel riecht grausam. Die Sauberkeit lässt zu wünschen übrig. Das Personal raucht in den Räumen. Zudem hat keine einzige Steckdose im Zimmer funktioniert. Wir raten Ihnen ab, hier zu übernachten.
Stayed 1 night in Feb 2021

6/10 Okay

Danijela

Disliked: Room comfort
An okay place for one night stay
Location is good, by the lake though a bit outside of the center. It's an old hotel with squeaky floors and noisy heaters. Breakfast was basic, but understandable in the Covid context. But for one night it was okay.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

8/10 Good

Robert, Somers Point

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful lake front room. Property is dated. Owner seems to decorate with odd pictures of himself. Door handle to our room came off in my hand when we forst entered the room. Told the front desk and yhey never had maintenance fix it.
Stayed 1 night in Oct 2019

8/10 Good

Elizabeth, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one night stay at this property. Room was nice and bathroom with a tub very nice and clean. Ate in the restaurant and good food.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, wonderful ‘room with a view’
Another lovely stopover in Lugano, delightful staff, comfortable room with a wonderful view of the lake and mountains. A pleasant, shady 20 min walk to the town. Our third stay and not our last!
Stayed 1 night in Aug 2019

10/10 Excellent

Marjorie, Boston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view from room and helpful and friendly staff!
Stayed 1 night in May 2019

4/10 Poor

WorldTraveler, Los Angeles

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Run down, unloved hotel in need of renovation. Staff is lackluster. Disco / Gentlemen’s Club on ground floor. (Escorts available) Seedy! Decent breakfast.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Sarah, Uk

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely location by the lake but hotel itself is very dingy and dated. Didn’t feel too secure as there are two entrance to the hotel one of which totally bypasses the hotel reception so anyone could enter and go up to the rooms without being seen. Seedy nightclub attached to the hotel doesn’t do the ambience any favours.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from our balcony was breathtaking. The hotel exuded old world charm and european elegance. Although dated it was clean and staff helpful and friendly. The continental breakfast was excellent presented in lovely surroundings.
Stayed 1 night in Oct 2018

8/10 Good

Gordon, Zambia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older Hotel but well maintained and beautiful antique furniture and extremely lovely breakfast area. Lovely place to have diiner in the front outside patio.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very good. Breakfast is average only. Needs more !! Furniture overall is old and shows age. Needs quick upgrade. Service was very good. Staff very cooperative and helpful.
Stayed 8 nights in Aug 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place.
We loved this hotel. The hotel was lovely and it was easy to get to other areas of Lugano. The staff was also friendly and helpful. We would definitely stay there again.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic lakeside hotel
We made a last minute booking for a hotel on Lake Lugano. We paid an extra few £ for a lake view. We were not disappointed. The room was on the 3rd floor and had a balcony large enough for a small table and two chairs. We had beautiful weather so it added to the romance of the location. The room was beautifully decorated (it was nice to have a carpeted floor). We happened upon the vernicular railway to the top of San Salvatore - brilliant. It was all fantastic. Would highly recommend staying here.
Stayed 1 night in May 2018

2/10 Terrible

John, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location (but thats about it)
We booked the hotel understanding it was a 3 star, it's far from it! I have stayed in many 3 star hotels over the last 20 years and this isnt one. It may have been in the 50s or 60s but 50 years later is well.. dated, and old fasioned. The air condidtioning was incredibly noisy, the french doors didn't open and the light (fluorescent!) in the bathrom didnt work.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2018

8/10 Good

jochen

Liked: Cleanliness, staff & service, room comfort
absoutly a great location/
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely vintage hotel with terrific views. Friendly staff. Problem is that the tub was not clean. The bed linen was extremely dingy. Broken fixtures also looked bad. The negative things are a pretty easy fix so I wonder why the neglect. Breakfast foods were tasty and adequate. Coffee great.
Stayed 1 night in May 2018

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area, great hotel
I loved this place! It was my first time in the Lugano area, but hopefully won’t be the last. The hotel was great. Actually, I barely even remember the room because we spent most of our time on the balcony enjoying the incredible room. But I can say the staff was very kind and helpful, and everything was in good condition. I also loved that we could easily walk to all the restaurants, stores, etc. even though it’s not a Lugano address.
Stayed 1 night in May 2018