all rooms have noisy toilet extractors,different categories rooms.this time been accommodated in the worst one that has very low ceiling,too noisy that easy hearing every step in corridor or movement in next room moreover every step in street .miscommunication between receptionist and management that my touchpad that forgotten on 16th sept been given upon checking out on sept 30th.
furthermore,housekeeping very week that were reminded daily for missing amenities,and proper cleaning.
i understand hotel rules with regards to check out timing as worked 6 years operation manager but must be flexible in some times with regular guest or sick guest,we have strictly advised to check out by noon time and not 1pm in fact was sick.
This modern, three-storey hotel is situated in the pedestrianised high street in Canterbury city centre, and is only 200 …More
Located in the heart of the city, with everything close by. Close to most of the restaurants and shopping centers. Excellent breakfast and very friendly staff. Slightly disappointed with the regular cleaning of the room - could have been much better.
We stayed her as were attending a gig nearby and would not of made it home.
We booked 2 nights to make the most of the city.
Initial first impressions were good, upmarket and clean they had building works so we had to access our room via a fire escape!! The room was cosy but functional, the bathroom was basic and it was not totally clean but not to the point we had to complain, it was more dust on skirting boards than dirty toilet.
The bed was very high which was entertaining more than anything! it was sloping but that was down to the old building and floor. The bed was super comfy probably one of the cosiest beds I have slept in at a hotel for a while.
The bar down stairs was so expensive it was good that there was a pub next door and a bar round the corner, I could get a bottle of my drink there for less than a glass in the hotel! £6 for a bailey's coffee !!!
We also had breakfast which was a buffet continental and you could order a full English, this was nice except I am still waiting for the ketchup despite asking two different members of staff!!
It is a fantastic location to view the sites and shop, our gig was at the cricket ground which was around a 20 min walk so that saved the hassle of paying for cabs etc.
We stayed at the Woolpack for the first leg of our honeymoon journey and had a fantastic time. The rooms are very comfortable, the food at the pub is excellent, and the staff is very nice - they really went above and beyond to accommodate us. We were very pleased with our decision to stay outside of Canterbury as the town of Chilham had such lovely walks!
We stayed over a weekend in order to facilitate attendance at a function held at the main clubhouse. The accommodation was a chalet which was very comfortable and had ample space - two bedrooms, two bathrooms (one designed to accommodate the disabled) plus a sitting room/kitchen, with three TVs in all. Tea/coffee facilities were provided.
Touring round Kent we just needed a night in Canterbury to view the city and The Retro certainly met all our requirements . It was a short walk from the city centre and we were able to enjoy the town with the knowledge that a very comfortable room was waiting for us at the end of the day. The owners hospitality was exceptional ,very friendly and helpful on all levels. The room was immaculate and a delicious breakfast was served with plenty of options available to cater for all tastes. Would highly recommend!
This ancient city lies on the River Stour, where visitors can enjoy a tranquil riverboat tour of the town which is home to a host of World Heritage Sites. Having survived the bombings of WWII, the magnificent cathedral has a spectacular history and offers audio and guided tours for visitors wanting to learn more about the area's fascinating past.
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