Exterior

Reviews of Holiday Inn Express Canterbury, an IHG Hotel

3 out of 5
Holiday Inn Express Canterbury, an IHG Hotel
A2 Upper Harbledown, Canterbury, England

Reviews

8.0

Very good

Rating 10 - Excellent. 311 out of 1001 reviews" "
Rating 8 - Good. 427 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nnenne

Liked: Amenities
It was a great experience. I really loved it. I do.
Stayed 1 night in Mar 2024
Response from george on 4 Mar 2024
Dear Nnenne ,Thank you for the valuable feedback.best regardsGeorge DcruzHotel experience champion

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 2 nights in Feb 2024
Response from Melwyn on 15 Feb 2024
Dear Shane, Thank you for your feedback. Kind Regards Melwyn FelizardoDeputy General Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a hotel that was convinient for a family event. Room and breakfast were excellent and staff were a credit to the hotel.
Stayed 1 night in Jan 2024
Response from Rohitha on 25 Jan 2024
Dear David Thank you for your feedack.Best regardsRohitha General Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Melwyn on 29 Dec 2023
Dear Mark,Thanks for staying with us. We appreciate your feedback!Wishing you A Happy & Prosperous New Year 2024Best RegardsMelwyn FelizardoDGM

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stsy
Fantastic friendly and helpful staff. Very clean and well maintained property. Excellent breakfast and very reasonable bar prices. Good location and despite being close to a busy A road there was minimal noise.
Stayed 2 nights in Dec 2023
Response from Melwyn on 27 Dec 2023
Dear Stephen, Thank you for your valuable feedback. Best Regards & Seasons GreetingsMelwyn FelizardoDeputy GM

10/10 Excellent

Rebecca

Stayed 3 nights in Dec 2023
Response from Melwyn on 27 Dec 2023
Dear Rebecca, Thank you for your valuable feedback. Best Regards & Seasons GreetingsMelwyn FelizardoDeputy GM

8/10 Good

Babatunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & convenient
Stayed 2 nights in Nov 2023
Response from george on 2 Dec 2023
Dear Babatunde , Thank you for your feedback Sincerely Hotel Team

10/10 Excellent

chantel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic very attentive and noticed a mistake with my payment and made all the refunds before I had even noticed. Super friendly and alright buffet breakfast
Stayed 1 night in Nov 2023
Response from Melwyn on 24 Nov 2023
Dear Chantel, Thank you for taking the time to tell us about your experience at Holiday Inn Express CANTERBURY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. Sincerely, Melwyn Felizardo Deputy GM

10/10 Excellent

Carla

Stayed 1 night in Nov 2023
Response from Melwyn on 6 Nov 2023
Dear Carla,Thank you for taking the time to tell us about your experience at Holiday Inn Express CANTERBURY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smiles were free.
Called around lunchtime to ask if we could check in early which didn't cause an issue. The hotel lobby was clean and spacious. There was coffee from a machine which was a good touch. The hallways and rooms looked like they had recently been updated so it felt clean and well maintained. Strange arrangement in the bathroom with a single door either being a bathroom door or a toilet door caused a couple of trapped fingers. The shower pressure could have been better but all in all it was a good experience. Breakfast was plentiful and there was a good choice. Staff were welcoming and the smiles were free.
Stayed 2 nights in Oct 2023
Response from Melwyn on 3 Nov 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CANTERBURY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

8/10 Good

AJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very difficult time reaching the hotel due to road closures. It would have been helpful if the hotel had notified guests of the process in advance (we had to be escorted through the roadworks by an official vehicle) but I didn't receive anything. Ended up calling them after lots of sat nav redirects and not getting anywhere. But hopefully that won't be for long (this was mid-Oct 2023). Once I got there, the hotel was great - staff were helpful and the service was very good. Nice, clean comfortable room and a great breakfast.
Stayed 1 night in Oct 2023
Response from Dila on 19 Oct 2023
Thank you for your valued feed back and sorry to hear your inconvenience. I do apologise once again.It is great to hear that you feel welcomed and happy to be in the hotel. Thank you so much.

10/10 Excellent

Jodi

Stayed 1 night in Oct 2023
Response from Dila on 18 Oct 2023
Thank you for your valued feed back. Really appreciate that.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Total Chaos!
I have stayed there on several occasions , this time i believe the home office had commandeered part of the hotel for asylum seekers, children were running out of control everywhere couldn't hear receptionist on checking in, the place was total Chaos! A warning should have been posted on there website, will never retun to this or a another holiday inn express again.
Stayed 1 night in Jan 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Benjamin

Business traveller
Liked: Staff & service, room comfort
Ok for business
The hotel is being used to house asylum seekers - not a negative per se, just something to be aware of - bar areas are busy, there are notices up about not running in the corridors which make it feel like you’re at school, etc. Also parking is charged, currently £3 - there is no alternative, so why not just add it to the cost of the room? Overall it was fine for a business trip but if I was on a leisure break I’d have been disappointed.
Stayed 1 night in Jan 2022

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively quiet and clean.
Stayed 1 night in Jan 2022

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

ANDREW

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Joanne

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
October half term 2021.
Pull out sofa bed, dirty. Manager dealt with situation promptly. Hotel off motor way, petrol station near by, otherwise on its own. Room quiet although next to motor way. Breakfast ok. Fan stay on all the time in the bathroom., Slight continuous noise.
Stayed 1 night in Oct 2021

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly caring staff
The staff were very friendly and were there to help with anything we needed. Nothing was too much trouble. They came to chat at breakfast time and gave us ideas of where to visit. Lovely breakfast and very clean and comfortable rooms. Nice to see that they were also looking after refugees when we visited.
Stayed 2 nights in Oct 2021

8/10 Good

Nohara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and stuff was very nice. And it’s only 10min to go to Canterbury center so good location as well.
Stayed 1 night in Oct 2021

10/10 Excellent

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Spacious room. Friendly staff. Lovely breakfast. Bathroom could’ve done with a bit of an extra clean but overall a good find and nice and close to Canterbury.
Stayed 1 night in Oct 2021

10/10 Excellent

Robbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel with great staff who were so friendly and helpful , rooms super comfortable with excellent Wi-fi
Stayed 1 night in Oct 2021

8/10 Good

Paul

Stayed 1 night in Sep 2021

2/10 Terrible

Chris

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, comfortable and clean room made for a great weekend
Stayed 2 nights in Sep 2021

10/10 Excellent

Jessie

Stayed 1 night in Sep 2021

6/10 Okay

Caroline

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Melvyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, nothing too much trouble. Clean and spacious room, Adequate breakfast and good selection for dinner. Only points were the shower was a bit tired and why charge £3.00 a day parking, either add it into the room cost or forget it altogether. If you want to charge non-residents, fair enough, but not staying guests!
Stayed 6 nights in Aug 2021

8/10 Good

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent but charge for parking overnight a surprise to put it mildly as there’s no available other free parking on site. Why was this not mentioned on booking??
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Satisfactory?
There was some confusion about our room number, initially being told the incorrect room number. The key fob was not working well, so the manager had to be summoned to open the room door. A good breakfast.
Stayed 1 night in Aug 2021

8/10 Good

Gabrielle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
The room was lovely to us. They provided us extra pillow and the cot as requested. We had a free dinner that was lovely and we did not pay anything thats the best part of it. It was not noisy as what others said maybe because we are at the back.
Stayed 1 night in Aug 2021

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Wai

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice and Friendly Staff
Staff was very nice only let down was the wait for food and drink which took over 45 minutes in the evening. Food was average and nothing special. The burger appeared to be microwaved as the cheese had almost disappeared. Also room was not cleaned even though we left a sign out saying room ready for cleaning.
Stayed 2 nights in Aug 2021

8/10 Good

Leigh

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent and friendly service
Stayed 2 nights in Aug 2021

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn Canterbury
breakfast limited choice mediocre high sugar content cockroach in room a fridge would have been useful staff very friendly and obliging beds comfortable bathroom acceptable tv excellent location convenient
Stayed 7 nights in Aug 2021

10/10 Excellent

Gavin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Jane Irene

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food for a Holiday Inn both breakfast and in the evening.
Stayed 2 nights in Jul 2021

10/10 Excellent

Tonguz

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was modern & clean, buffet breakfast was excellent and served in a very COVID safe manner. Staff were very friendly
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not quiet
Next to very noisy busy road.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff at at hotel went above and beyond to help during my stay
Stayed 1 night in Jun 2021

10/10 Excellent

muztaba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Farnaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice and friendly staffs
Stayed 1 night in Jun 2021
Response from Natalia on 8 Jun 2021
Dear Farnaz, Thank you for your feedback. We are glad to hear that you have enjoyed your stay with us. Kind regards, Natalia