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Rating 10 - Excellent. 575 out of 944 reviews" "
10 - Excellent
575
Rating 8 - Good. 232 out of 944 reviews" "
8 - Good
232
Rating 6 - Okay. 67 out of 944 reviews" "
6 - Okay
67
Rating 4 - Poor. 34 out of 944 reviews" "
4 - Poor
34
Rating 2 - Terrible. 36 out of 944 reviews" "
2 - Terrible
36
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Arun
Travelled with family, Travelled with family and small children
Good location. Walkable to promenade. Lot of options to eat around.
Rooms are clean and so are the interiors. Well maintained. Decent breakfast options as we know from Holiday inn team.
Well done and delight customer always
Arun
Response from Front Desk on 23 Apr 2024
Dear Arun,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our Holiday Inn and that our location, cleanliness, and amenities met your expectations.We take pride in offering a convenient location near the promenade with a variety of dining options nearby. Our team works hard to maintain clean and well-maintained rooms and facilities, ensuring a comfortable experience for all our guests.It's great to know that you appreciated our breakfast options. We strive to provide a satisfying start to the day for our guests.We look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience in the future, please do not hesitate to let us know.Thank you once again for choosing Holiday Inn. We appreciate your kind words and hope to see you again soon!Warm regards,Front DeskHoliday Inn ExpressSeaside, Oregon
Dear Igor,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our Holiday Inn and that our location, cleanliness, and amenities met your expectations.Thank you once again for choosing Holiday Inn. We appreciate your kind words and hope to see you again soon!Warm regards,Front DeskHoliday Inn ExpressSeaside, Oregon
Thank you for your kind review! We apologize for the maintenance issues with the pool. Our staff have reached out to professionals for getting it repaired. I do hope we'll get to see you again.
When the website says " view room" and at best what you can see is a very narrow gap between buildings....
William
Stayed 1 night in Jan 2024
Response from General Manager on 19 Jan 2024
Dear William,It's disheartening to learn that you were disappointed with the view from your room, and we apologize for your frustration. In the future, please let our team know about any concerns you may have, as we are more than happy to assist. Though your entire stay wasn't flawless, we hope you'll give us another chance to provide you with a five-star experience.
8/10 Good
Catherine, Gresham
13 Jan 2024
Catherine
Stayed 1 night in Jan 2024
Response from Front Desk on 28 Jan 2024
Thank you for your kind review! If we can serve you better in the future, please feel free to let us know how.
Travelled with family, Travelled with family and small children
2 Jan 2024
Liked: Property conditions & facilities
Disliked: Staff & service
When my family and I went for New Year’s Eve night we booked through Expedia. When we booked it was said that it was a river view and had everything else we were looking for. Then we get there and the two receptionists were rude and talking to me and my partner like we were stupid when we were asking questions. Once we got to our room it wasn’t a river view so we went back down to figure it out and basically told us we couldn’t get one unless we canceled the reservation we made and did a new one and hope we’d get our money back even after she said their booking cancellation rules. So then after over an hour and a half of trying to figure it out with support and them not answering the calls the receptionists denied us being able to move rooms KNOWING they had them available but because I wouldn’t let her be disrespectful to us she didn’t like that and treated us poorly and being unprofessional.
Elizabeth
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Elizabeth,We're truly sorry to hear about your experience, as this is not a typical occurrence for us. First of all, please accept our sincere apologies that the level of service you received clearly fell below our standards. Rest assured that we will be speaking with our team to ensure this does not happen again in the future. Regarding your reservation, while the third-party site you used to book will be best equipped to assist you with questions about your reservation, we also invite you to reach out to us offline so that we can obtain more details about what occurred. Thank you for your patience and for bringing this matter to our attention.
We liked the friendly, helpful staff. The breakfast was well prepared and much better than other hotels where we have stayed. The propery is clean, safe, and well maintained.
Richard
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Richard,Thank you for visiting Holiday Inn Express-Seaside and for your fantastic review! We are pleased you enjoyed our helpful team, delicious breakfast, and clean facilities. It was a pleasure having you as a guest, and we would like to invite you back again anytime.
Thank you so much. We appreciate your feedback, and we're glad you chose to stay with us, and we hope to welcome you back soon. If you have any suggestions for improvement, we'd love to hear them. Safe travels!
only a few hundred feet away from restaurants/bars
Andrey
Stayed 1 night in Dec 2023
Response from AGM on 20 Dec 2023
Thank you sincerely for your outstanding rating! We're thrilled to hear your positive experience. Your mention of enjoying the proximity to downtown restaurants and bars is wonderful feedback.
Great service, ambience, breakfast, amenities, location!! Clean rooms.
Iwalani
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Iwalani,Thank you for your succinct yet wonderful review! We are thrilled we were able to exceed your expectations and look forward to welcoming you back to Holiday Inn Express – Seaside.
10/10 Excellent
Carmen
17 Dec 2023
Carmen
Stayed 2 nights in Dec 2023
Response from AGM on 20 Dec 2023
Thank you so much for your generous rating! We truly appreciate your positive feedback and are delighted to hear about positive experience.
Loved the location and the price! The room was very spacious and comfortable!
Cindy
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Cindy,There is nothing we like to hear more than a guest who had an awesome, comfortable time with us at Holiday Inn Express – Seaside. We thank you for choosing. We are delighted you enjoyed our awesome location and spacious accommodations, and we hope to have the honor of welcoming you back again soon.
Pool and the hot tub looks dirty. Needs to take a good care on hotel amenities
John
Stayed 3 nights in Sep 2023
Response from General Manager on 29 Sept 2023
Dear John, Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. That said, your feedback will be shared with maintenance to ensure our high standards of cleanliness are being met. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
The staff were friendly and helpful! Breakfast was typical free breakfast, but nice and plentiful.
Fitness room was nice. Modern facility and room was clean. Bathroom was largest of all hotels we stayed in on our vacation.
Kathy L
Stayed 2 nights in Sep 2023
Response from General Manager on 29 Sept 2023
Dear Kathy,Thank you for taking the time to share your feedback! We're glad our staff was courteous and you found our breakfast enjoyable. It's also great that you appreciated our fitness room and found our modern facilities. We hope you had a fantastic vacation and will choose to stay with us again at Holiday Inn Express – Seaside!
Dear Sean,It was a pleasure to have you stay with us at Holiday Inn Express – Seaside while you were enjoying a beach getaway, and we are thrilled you were impressed. Thank you for sharing your kind review. We look forward to welcoming you back again for another memorable visit.
10/10 Excellent
DANIEL CHARLES
18 Sept 2023
DANIEL CHARLES
Stayed 4 nights in Sep 2023
Response from Front Desk on 9 Oct 2023
Thank you for your kind review!
2/10 Terrible
Oana Gabriela
18 Sept 2023
Disliked: Cleanliness, room comfort
Oana Gabriela
Stayed 1 night in Sep 2023
Response from Front Desk on 19 Sept 2023
I'm sorry that we did not meet your expectations. Thank you for your feedback.
Thank you for visiting us at Holiday Inn Express - Seaside. It is fantastic to learn that you liked our delicious breakfast options, and we trust you had pleasant interactions with our friendly staff. Please come back and see us again soon.