Standard Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Holiday Inn Birmingham North - Cannock, an IHG Hotel

4 out of 5
Holiday Inn Birmingham North - Cannock, an IHG Hotel
Orbita Plaza, Bridge Street, Cannock, England

Reviews

7.8

Good

Rating 10 - Excellent. 196 out of 579 reviews" "
Rating 8 - Good. 216 out of 579 reviews" "
Rating 6 - Okay. 93 out of 579 reviews" "
Rating 4 - Poor. 41 out of 579 reviews" "
Rating 2 - Terrible. 33 out of 579 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

kathryn

Travelled with partner
Liked: Cleanliness, staff & service
No mirror in room apart from bathroom. Bed very uncomfortable Tiling edges unfinished in bathroom
Stayed 1 night in Apr 2024

2/10 Terrible

Aillie

Disliked: Staff & service, property conditions & facilities, room comfort
Fault air-con and no windows that would open.
Faulty air-con that the reception knew about but made no effort to fix meaning we had a very uncomfortable night and left early.
Stayed 1 night in Sep 2021
Response from Reception Team on 5 Oct 2021
Good Afternoon, We make every effort to make evreryones stay a great one! We apologise that on this occasion the air conditioning failed and will pass on your feedback to the appropriate team. KEvin

2/10 Terrible

martin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Reception Team on 20 Sept 2021
Thankyou for your feedback Kevin

4/10 Poor

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tatty and in need of repair.
The hotel was very dated and tatty. The mattress felt like it was in need of replacement and the shower door had broken requiring two hands to open and close. The light fittings by the side of the had been bent and were hanging off the wall. Certainly not what I’d expect at the price I paid.
Stayed 1 night in Sep 2021
Response from Reception Team on 20 Sept 2021
Good AFTERNOON, We really appreciate your feedback and i will pass your comments on to the appropriate teams best wishes Kevin

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to even start …. This hotel has so much potential yet excision was so poor ! Staff not well trained, bathroom smelled like smoke, shower head no good, and the sliding door to get into the shower didn’t work ( I had to pick the whole door up to slide it across the tracks ) air conditioning didn’t work ( I was one adult with two kids , 3 people’s body heat!). When I complained I was told the air con on the third floor is not that good and they would bring me a fan, but when I checked in I was told the room was hot because a previous occupier had left the heat on, I was there for two nights ( we had booked for 3 nights I left early !) the room never cooled down. Breakfast was not nice either, tast was bad, options poor but worse than all that was the service of the staff in the breakfast hall. Customers had to constantly ask for simple things such as plates and food which was not being replenished. The last straw was on the second night, I called down to reception for toilet roll as I had one child on the toilet and the other had just been and used the last of the roll, 10 mins later and 100 unanswered calls to reception I had no choice but to bother a random stranger in the room next door for loo roll!!! In a pandemic this is so unacceptable! When I finally did get a hold of reception I was told they where short staffed and she couldn’t find anyone to bring me the roll of toilet paper. We checked out an hour later, ending our trip early. Never again.
Stayed 3 nights in Aug 2021
Response from kevin on 2 Sept 2021
Good Morning, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. Here at the hotel we thrive on maintaining staff training to the highest possible standard, however since the pandemic we have had a big recruitment drive, we are aiming to improve this daily to satisfy all of our guests. I have passed your feedback onto the various teams regarding the smell of smoke, the shower door and the breakfast. We hope that if you choose to stay with us we can improve on all your points and make it a better experience. Regarding the fire alarm, we had a fault that evening which was out of out of control. We take guest safety very seriously and will also bring this up in our next staff meeting to make sure the confusion doesn’t happen again. Once again we appreciate your feedback and please don’t hesitate to contact is if you need any more feedback regarding your stay Kevin Turner Reception Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
on registering front desk were kind and friendly. On checkout the receptionist was new and very anxious. I found it hard to communicate with the receptionist. I tried to explain 1) the lift was not working 2)some tv channels were missing (the remote was not working properly),3) The air conditioning was not working properly. I apologise to the property, I should have realised that she was new to the job and made allowances for this. I did not and left the property frustrated and disappointed. I checked in with trepidation but was relieved by the welcome the staff gave me .This impression was destroyed on checkout. On Saturday night I was willing to tolerate imperfections due to Covid. On sunday at checkout I was an unhappy and frustrated guest who is unlikely to return.
Stayed 2 nights in Aug 2021
Response from Kevin on 2 Sept 2021
Good Morning, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. We apologise that the lift was temporarily down that evening, however once it had reset it was back to its normal use. We apologise that you left the property frustrated and hope that if you choose to stay with us we can improve your customer service. We are currently on a recruitment drive at the hotel since the end of the pandemic and staff training is on top of our priority list. Once again we appreciate your feedback and hope you choose us in the future for your stay Kevin Turner Reception Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice spacious room. No windows and aircon not throwing out cold air.
Stayed 1 night in Aug 2021
Response from kevin on 2 Sept 2021
Good Morning, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. We agree our rooms are very spacious with glorious views. Regarding the air con, we are currently having the system serviced and hope to have it fully functional as soon as possible, however sometimes a simple reset if requested gets it going. Once again we appreciate your feedback and we hope you choose to stay with us in the future. Kevin Turner Reception Team

2/10 Terrible

Marc

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst night sleep ever
States in the hotel for one night as we were travelling from London to Lake District. So glad it was only 1 night! The overall experience was terrible. Parked to the rear of the hotel with overflowing rubbish bins and rats scurrying around. On check-in our details of payment couldn't be found by the reception guy and was refusing to let us in (despite my email and evidence showing from my bank account stating I'd paid). We weren't the only guest having this problem, as this was discussed with another lady in the lobby. The worst was yet to come. The room was stiffling and we couldn't breath. I told the reception that the ac wasn't working properly and they put a couple of fans in our room. The room didn't improve and by now it was late in the night, so struggled on thinking it would improve. It didn't! We had to open our door to let some cool air in the room! Clearly the ac wasn't working and they had been experiencing issues which they didn't tell us! Overall, a really bad experience and won't be booking again! So happy when we left.
Stayed 1 night in Aug 2021
Response from kevin t on 2 Sept 2021
Good Morning, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. We have passed the feedback onto the appropriate team and hope to get this rectified as soon as soon as possible. Regarding the Pre-Payment, we can only apologise for the inconvenience, sometimes its take a little extra time for our booking agents to send the appropriate correspondence regarding pre payments, although not a regular occurrence, we apologise that on this occasion that it was slightly delayed on our side Regarding the air conditioning, we are currently in the process of having it serviced and are experiencing the occasional fault. Once again we value your feedback and hope you choose to stay with us in the future. Kevin Turner Reception Team

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
Dirty room on arrival not COVID safe No air con Had to change rooms Rude waiting staff in dining room Inedible breakfast offering Breakfast room not COVID safe On the morning of check out a maid entered the room at 9.15 still in bed, lack of privacy considering check out was 12pm
Stayed 2 nights in Jul 2021
Response from Kevin on 2 Sept 2021
Good Morning Kevin, Thank you for your feedback regarding your stay at the Holiday Inn Birmingham North. We have passed the feedback onto the appropriate team and hope to get this rectified as soon as soon as possible. Regarding your disturbance in the morning, we can only apologise for this, we do have do not disturb signs which you can hang on the door to avoid this. We can assure you that our housekeeping team have been trained to deep clean all our bedrooms during and after the pandemic and can only apologise that you felt this was not met to your standard. Once again we value your feedback, and hope you choose to stay with us in the future. Kevin Turner Reception Team

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I will not come back here
I will not come back here. The air conditioning was not working and they didnt really try to fix it. Breakfast was less than average with no real coffee. The only good thing is the view from the windows and the nice afternoon receptionist
Stayed 1 night in Jul 2021
Response from kevin t on 2 Sept 2021
Good Morning, We appreciate your feedback and agree, the view from our higher floors are glorious. Regarding the air conditioning, we are currently having it serviced and are encountering some reset issues, we believe this is now resolved. We have passed your feedback onto the breakfast team regarding the breakfast and can also assure you that we use real coffee. We apologise that this may not have been made more clear on the morning of your departure. Kind Regards Kevin Turner

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021
Response from kevin on 2 Sept 2021
Thank you for your feedback Kevin

6/10 Okay

Peter

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great staff, average hotel
Staff were excellent and friendly. Disappointed to find a mouldy pair of flip flops in room, not sure how long they had been there but cleaners should have spotted them, no door on shower meant floor got soaked. Breakfast very average as food stood for too long then put in to cold plates.
Stayed 2 nights in Jun 2021
Response from Reception Team on 28 Jun 2021
Dear Guest, Many thanks for staying with us at the Holiday inn Birmingham North Cannock and taking your time to leave your review. Please accept my apologies in relation to the elements that have affected your stay. As mentioned at check out, we work really hard during these difficult times to make each and every stay as comfortable as possible and comply with the IHG Clean Promise. I am sorry that a human error ment that we have let you down on this occasion, howerer I am sorry you have not gave us the opportunity to make it better and move you to a different room. Please know that I have passed all your comments to relevant departments to help them highlight areas in need of additional attention. Once again, thank you for staying with us are we really appreciate your valuable comments. We hop to welcome you back in the future. Kind regards, Reception team

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Reception Team on 29 Jun 2021
Thank you for your review.

6/10 Okay

Martin

Stayed 1 night in Jun 2021
Response from Reception Team on 12 Jun 2021
Thank you for your score! :)

6/10 Okay

Kerrie

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy bed, noisy air con.
Extremely noisy air con in room, when we turned that off the fridge noise too over. The bed was comfy and the shower and bathroom were fine. The staff were great but there wasn’t much choice of drinks, no Guinness, only 1 glass of red wine and only 1 bottle of white wine- staff said hard to get provisions due to pandemic. We went to the local pub and had a drink which was nice. Not hotels fault then, but did put a dampener on our first night of long awaited break away.
Stayed 1 night in May 2021
Response from Reception Team on 19 Jun 2021
Dear Guest, Thank you for staying with us at the Holiday inn Birmingham North Cannock and taking your time to leave your review. Guest satisfaction is our main priority here at the Holiday Inn, we strive to make each and every stay as comfortable and enjoyable as possible. i regret to learn that we have let you down on this occasion. Your comments and feedback have been passed on to the relevant head of departments to action immediately. Kind Regards, Reception Team

4/10 Poor

Naomi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay clear of this run down hotel
Tatty and sad hotel. Hotel looked a dump from the outside andthe parking area was untidy and run down. Inside it was a little better but very standard and the air con in one of our rooms didnt work so we had to move. Unemptied bathroom bin in one room as well. Yuck! Dinner was tasteless although staff were pleasant.
Stayed 1 night in May 2021
Response from Reception Team on 19 Jun 2021
Dear Guest, Thank you for staying with us at the Holiday Inn Birmingham North Cannock and taking your time to leave your review. I would like to apologise for all the elemnts that affected your stay with us. Please rest assured that your remarks and our shortcomings will be addressed with the urgency they deserve. We hope to have another opportunity to welcome oyu back and provide 10/10 service we all strive to achieve. Kind regards, Reception Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Reception Team on 4 Jun 2021
Dear Guest, Thank you very much for your score, we appreciate it ! Kind Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay that never was.
I’m afraid I did not stay at the hotel at all on Sunday 2/5/21 as it was only for key workers so I was advised to get a refund from Hotels.com and I have sent several emails but no response at all to date. I’m looking forward to getting the refund as soon as possible as the hotel did not bill Me at all due to the fact that we were not key workers. I hope to have my full payment transferred back to my Account soon. I’m hoping someone will email me back with an update on my email address: pngove69yahoo.co.uk
Stayed 1 night in May 2021
Response from Reception Team on 4 May 2021
Dear Haatsari, Thank you for taking your time to leave your review here. As explained previously, you have pre paid for your room online, therefore the hotel receives a virtual card to charge on check in. Due to the fact you were not eligible to stay with us during the Pandemic Restrictions, we have not charged the card provided and released the reservation Free of Charge. Therefore, please contact Hotel.com directly to request your refund as we did not charge you directly. If you have further queries I can help you with, please do not hesitate to contact us directly. Kind Regards, Reception Team

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Reception Team on 26 Apr 2021
Dear Guest, Thank you taking your time to leave your score, we really appreciate it! Hope to welcome you back here soon. Kind Regards, Reception Team

4/10 Poor

Christopher

Business traveller
Stayed 4 nights in Apr 2021
Response from Reception Team on 26 Apr 2021
Dear Guest, Thank you for staying with us at the Holiday inn Birmingham North Cannock and taking your time to leave your score. I am sorry to see a low score this time, however, we hope to be able to welcome you back here to provide you with a 10/10 service, myself and the rest of the team aim for. Kind Regards, Reception Team

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Reception Team on 12 Apr 2021
Dear Jeffrey, Thank you for staying with us at the Holiday Inn Birmingham North Cannock and taking you time to leave you review. We are hoping to welcome you back here again in the future :) Kind Regards, Reception Team

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S
Really friendly staff and good service given ths current restrictions
Stayed 1 night in Mar 2021
Response from Reception Team on 31 Mar 2021
Dear Guest, Thank you for staying with us and taking your time to leave you review. Our team is working really hard during these difficult times to ensure all guests are safe and satisfied with their stay. I am pleased to see the 10 out of 10 review! Kind Regards, Reception Team

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Reception Team on 19 Feb 2021
Dear Ben, Thank you for staying with us and taking your time to leave your review. I am very pleased to see the 10 out of 10 score! :) We hope to welcome you back here again :) Kind Regards Reception Team

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service very accommodating
Stayed 1 night in Jan 2021
Response from Reception Team on 28 Jan 2021
Dear Georgina, Thank you for staying with us at the Holiday Inn Birmingham North Cannock and taking your time to leave your review. I am very pleased with the 10 out of 10 score and that you have found out service excellent. Once again, thank you for staying with us and I hope to welcome you back here again ! :) Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Reception Team on 10 Nov 2020
Dear Guest, Thank you for staying with us and scoring us 10/10! Kind Regards

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Reception Team on 1 Nov 2020
Dear Guest, Thank you for staying with us and taking your time to leave us a great score! Kind Regards, Reception Team

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Reception Team on 21 Oct 2020
Dear George, Thank you for staying at the Holiday Inn Birmingham North Cannock and taking your time to leave your review. We strive to make each stay as pleasant and comfortable as possible. Once again, we really appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards, Reception Team.

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Good for a overnight stay + out early the next day
Really friendly staff , location is good ( ie M6 toll ) but surrounding of hotel felt unsafe . Also room felt worn out , shower missing a sliding door , shelve in shower really rusty . It was clean for as much as they could do but it needs a bit of a refurb .
Stayed 1 night in Oct 2020
Response from Reception Team on 21 Oct 2020
Dear Mark, Thank you for taking the time to leave us a review. I am glad to read that you found our team to be friendly, we work very hard to ensure our guests have a great stay and feedback like this is great to hear. I am very sorry that your shower had a missing door, we are working very hard to replace all of our shower doors due to a fault with the doors, unfortunately we have experienced delays due to the pandemic, however I believe our maintenance team will have this issue resolved soon. Once again, thank you for your feedback and I hope we can welcome you back again in the future. Kind Regards, Reception Team.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Cannock
Fantastic value, great view, easy car parking, fabulous bars just a short taxi ride away. Free wifi - why would you stay in a prem inn ?
Stayed 1 night in Oct 2020
Response from Reception Team on 14 Oct 2020
Dear Guest, Thank you for taking your time to leave us a review :) We appreciate your feedback and hope to welcome you back again in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Reception Team on 9 Oct 2020
Good Morning, Thank you for staying with us at the Holiday Inn Birmingham North Cannock and for taking time to leave us a review. We are hoping to welcome you at our hotel in the near future! Kind Regards

6/10 Okay

Neil

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2020
Response from Reception Team on 7 Sept 2020
Dear Neil, Thank you for posting your review. Kind regards Reception team

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay. Room clean and bed so comfy.
Stayed 1 night in Jul 2020
Response from Reception Team on 31 Aug 2020
Dear Michelle, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again!

2/10 Terrible

Yuet Yu Lia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot class as a hotel
Absolutely awful!
Stayed 1 night in Jul 2020
Response from Reception Team on 9 Oct 2020
Dear Yuet Yu Lia, Thank you for staying at the Holiday Inn Birmingham North Cannock and leaving your review. Please know that your feedback is extremely valuable to us. We use feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn. Kind Regards

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Reception Team on 9 Oct 2020
Dear Emma, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Reception Team on 9 Oct 2020
Dear Angela, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Reception Team on 21 Jul 2020
Dear Stuart, Many thanks for your 8/10 score. We hope to welcome you back soon. Kind Regards, Reception Team

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birmingham North is not Cannock
great value hotel clean comfortable rooms, easy parking, free wifi and comfortable beds. Great roof top bar. Shame about the view. I was expecting to herds of wilderbeast sweeping majestically across the plain.
Stayed 1 night in Jul 2020
Response from Reception Team on 19 Jul 2020
Dear Matthew, Many thanks for reviewing your stay with us. I am glad you found the hotel to be clean and comfortable. Sorry about the lack of wildebeest :) Kind Regards, Reception Team

10/10 Excellent

Chris

Stayed 1 night in Jul 2020
Response from Reception Team on 19 Jul 2020
Dear Chris, Thank you for staying with us and scoring your stay 10/10. We hope to welcome you back soon :) Kind Regards, Reception Team

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than your average Holiday Inn - great views too
Stayed 1 night in Jun 2020
Response from Reception Team on 21 Jul 2020
Dear James, Thank you for posting a review of your stay. I am delighted that you enjoyed your stay and the views. Kind Regards, Reception Team

8/10 Good

Matthew

Stayed 1 night in Jun 2020
Response from Reception Team on 21 Jul 2020
Dear Matthew, Many thanks for your review. We hope to see you again soon

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very impressed
Seriously impressed with this hotel and how it has adapted to social distancing.
Stayed 2 nights in Jun 2020
Response from Reception Team on 21 Jul 2020
Dear Justin, Many thanks for your fantastic review. We hope to welcome you back soon! Kind Regards, Reception

10/10 Excellent

Matthew

Stayed 1 night in Jun 2020
Response from Reception Team on 27 Jun 2020
Hi Matthew, Thank you for your review and we are pleased you have enjoyed your stay with us! We are looking forward to welcoming you back in the future.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Reception Team on 9 Oct 2020
Dear Matthew, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Reception Team on 9 Oct 2020
Dear Alex, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. We appreciate the great score you have left and hope to welcome you at our hotel again! Kind Regards

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much Improved in my opinion
Much improved from our last stay here. The ground floor restaurant was closed, but the one on top floor was pleasant and staff were lovely. My only criticism would be that the red cord in disabled rooms should be accessible to a disabled person! This is something hotels should teach their cleaning staff.
Red pull cord up so high no one with a disability could reach it
Stayed 1 night in Feb 2020
Response from Reception Team on 9 Oct 2020
Dear Julie Thank you for staying with us at the Holiday Inn Birmingham North Cannock. I am pleased that you have enjoyed your stay and it has improved since your last stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our housekeeping team in order to provide a better experience in the future. We hope to welcome you at our hotel again! Kind Regards,

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable, good value for money. Bed was a little soft and the storm whistled around the building (I was on 9th floor!)
Stayed 2 nights in Feb 2020
Response from Reception Team on 9 Oct 2020
Dear Victoria, Thank you for staying with us at the Holiday Inn Birmingham North Cannock. I am pleased that you have found the room up to your satisfaction! We value all feedback and use it to continuously make changes to our brand to improve the guest experience. We hope to welcome you at our hotel again! Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful team. Good food choice and varied options for 24hr service.
Stayed 1 night in Feb 2020
Response from Reception Team on 9 Oct 2020
Good Morning, Thank you for staying at the Holiday Inn Birmingham North - Cannock and leaving your review. I am delighted that you have enjoyed our food choice and room service options. We hope to welcome you at our hotel again! Kind Regards

4/10 Poor

Stuart

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Sad it was no where near as good as last stay.
We have stayed he before and it was lovely but this time we was very disappointed. The air conditioning was broken and went reported nothing was done or even noticed, we had to ask over and over again, and when they finally came the couldn't fit and was just going to leave it. We had to ask for a fan as it was to hot to sleep. The was people running up and down the hall ways all night and nothing was done. We report that someone kept smoking in the hallway outside our room and nothing was done. The staff just didn't seem bothered
Stayed 1 night in Feb 2020