Reception

Reviews of Best Western Astoria

3 out of 5
Best Western Astoria
15 Avenue Marechal Joffre, Juan Les Pins, Antibes, Alpes-Maritimes

Reviews

8.4

Very good

Rating 10 - Excellent. 196 out of 569 reviews" "
Rating 8 - Good. 268 out of 569 reviews" "
Rating 6 - Okay. 77 out of 569 reviews" "
Rating 4 - Poor. 23 out of 569 reviews" "
Rating 2 - Terrible. 5 out of 569 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, and warm welcome. easy to find and well located.
Stayed 5 nights in Sep 2023

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for train station, bars and restaurants. Very quiet and comfortable room. Reasonably priced.
Stayed 1 night in Sep 2023

8/10 Good

polina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 8 nights in Aug 2023

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel is in a great location for the beach, but that’s about it. The hotel is tiered, and in need of some love, but functional if you just need a base. Staff at the hotel are inconsistent- we were greeted by one of the rudest ladies I have ever had the displeasure of meeting in a hotel - her attitude was one of ‘why are you here, why are you bothering me, and what do you want’ - why she works in hospitality I really do not know but Best Western, I’d put her as far away from guests as you can. Throughout the stay, same demeanour with all guests / requests (roll eyes when asking to use an iron, tuts on being asked a question). On the other hand, the older gentleman also on the reception couldn’t have been nicer. Breakfast was ok if a little underwhelming , - given we’d already paid an addition for breakfast to have a sign up that fried/ poached eggs are a further supplement is just bizzare. Eggs are a staple of breakfast…
Stayed 3 nights in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent. Location perfect for beach and train.
Stayed 9 nights in Jul 2023

10/10 Excellent

Michael, West Leederville

Stayed 1 night in Jul 2023

10/10 Excellent

Polly

Stayed 2 nights in Jun 2023

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location near to train station, bus stop and beach. Clean hotel. Helpful staff. Nothing bad to say.
Stayed 3 nights in May 2023

6/10 Okay

Kerry

Stayed 4 nights in Feb 2023

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine. Clean,would have liked a proper shower rather than bathtub with shower hose. Facility had an elevator. Reason i chose this facility was that I thought there was parking on premises. Had to use public parking but it wasnt far. Staff was very helpful.
Stayed 1 night in Sep 2022

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel and good service. Disappointed that parking was not available but we were able to get on street parking,
Stayed 1 night in Sep 2022

10/10 Excellent

Jerold Irwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our front desk person, Sonia was so helpful and kind, from checking in to giving us helpful advice during our entire stay.
Stayed 20 nights in Aug 2022

10/10 Excellent

Hazel

Stayed 1 night in Sep 2022

4/10 Poor

Larissa

Stayed 1 night in Jul 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful - I arrived mid morning after overnight flights and they made sure to clean my room so that I could get in early. So kind!
Stayed 2 nights in Jun 2022

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and central
The hotel is close to the station and a short walk to the beach and all the restaurants and cafes. I had a room at the back so not too noisy and a slightly better view from the balcony. Drainage out of the bath while showering was very slow but not a major problem.
Stayed 5 nights in May 2022

8/10 Good

Jonny

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Frazer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Astoria is BEST
Excellent hotel in the heart of Juan les Pins, close to beach, promenade and rail station. Clean, comfortable and with excellent buffet breakfast. All the staff were friendly and helpful especially Philippe and Sonia who in particular seemed to go out of their way to make us feel welcome. We first encountered Sonia at check in: she was charming and warm and relaxed but very professional and helpful, particularly over helping us change rooms when we had discovered a small problem. Thank you
Stayed 3 nights in Jan 2022
Response from Best Western Astoria on 4 Feb 2022
Hello Frazer, First of all we would like to thank you for taking the time to share your experience at the Best Western Astoria. We are delighted to read that your stay was up to your expectations. As you have underlined in your comment, the hotel staff and the comfort of our rooms are points on which we remain serious in order to offer the best services to our customers. Our entire team makes it a point of honor to make the stay of our guests as pleasant as possible. Our staff at the reception is available 24 hours a day to answer all your questions and requests. Thank you very much for your comments and encouragement which allow us to improve the quality of our services every day. We hope to welcome you again during your next stay in Juan-Les-Pins and to count you among our loyal customers. Sincerely yours,

10/10 Excellent

agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Juan les pins
A lovely stay as usual! Lovely comfortable hotel great service and great location
Stayed 2 nights in Dec 2021

8/10 Good

Rajat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a good hotel and the location is perfect. Not really fancy to manage expectations well.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Anke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, great location!
Friendly reception. I had been here 5 gears ago for leisure, andagain now for business. Great location, easy access to hotel and parling and would definayely stay again!
Stayed 1 night in Sep 2021

10/10 Excellent

Stina

Liked: Cleanliness, room comfort
Good value for money
Small basic rooms and no fancy facilities. But a balcony (many of them with a little sea peek). Location can't get much better in Juan Les Pins.
View from balcony
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JLP gem
Lovely 3 day stay and a big thank you to the staff. Hope to stay again.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Stay JLP
Stayed 1 night in Oct 2020

4/10 Poor

HM, London

Travelled with group
Disliked: Staff & service
This is one of those awful hotels that won't let you check in before 3 pm NO MATTER WHAT!! They won't store your bag for you either, so I had to walk around in the heat with a heavy bag for hours. The next hotel I stayed at checked with housekeeping and found out my room was cleaned, so I was able to check-in early. That makes a big difference to a weary traveller. Best Western doesn't understand that. :(
Stayed 3 nights in Jul 2020
Response from lagache ludivine on 20 Jul 2020
Dear Sir, We understand and hear your disappointment. Regarding the registration, it is mentioned that it's 3 p.m. As the hotel was full the day before, we were unable to offer you an free early check in. Regarding luggages, we are dependent on the rules of hygiene due to the corona virus pandemic, and have no other choice to respect them. We are aware that this situation is complicated for our customers and we apologize for it. We still hope that you had a pleasant stay in Juan les Pins. Best regards,

6/10 Okay

Sam

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parkin was a problem. Hotel only has a few spots. Street parking is impossible so we had to park a few blocks away.
Stayed 2 nights in Sep 2019

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect as it is half a block to train station and a few blocks to the beach. We did not like the air conditioning as our room was not cold enough. However, hotel gave us a fan which helped and then upgraded us to a better room(a suite with a terrace) the second week.
Stayed 14 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice little hotel
A nice little hotel for a short stay in Juan Les Pins. Close to the beach and train station. No complaints.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, location was central. Air conditioning wasnt great
Stayed 6 nights in Jul 2019

8/10 Good

Rachel

Stayed 1 night in Jul 2019

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more light,mini bar,more bath towels and clean the room during the morning and not waiting around 14:00 o clock to receive the room after many remains.
Stayed 3 nights in Jun 2019

8/10 Good

rosyanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was nice and clean and service was great. Just annoying to not have a place to park. also very noisy streets
Stayed 1 night in Jun 2019

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fab-u-lous👌👌😎😎
Stayed 4 nights in May 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Pearl V.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay in Jean Les Pins at Best Western Astoria
A wonderful stay. The room was very comfortable, the beds great. The breakfast room was being renovated, so we got the benefit of breakfast in our room every morning. The best breakfast. Within walking distance to the train station and the Mediterranean Sea. Lots of fine restaurants nearby, the grocery is very close. I walked to the Picasso and Archeology Museums. A lovely visit.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable room. Good location close to the train station. Very helpful and friendly front desk. Our stay was in March, not sure what Antibes/Juan Le Pin is like in the high summer season. We liked Antibe very much. Juan Le Pin was quieter and just a few minutes away from Antibe with nice sandy beaches.
Stayed 4 nights in Mar 2019

8/10 Good

Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, very generous. Great stay. Wish they had a gym room. Would stay there again.
Stayed 3 nights in Feb 2019

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, small hotel near all amenities. Friendly, helpful reception staff.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff, slowish but functional wifi.
Stayed 3 nights in Nov 2018

10/10 Excellent

Charissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel beautiful location down the block from the beach although it was off season
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortably appointed room. Robe provided - should be 2 but we only had one.
Stayed 1 night in Oct 2018

10/10 Excellent

Polly, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location!
Nice hotel close to the gare and the beach. We found it very handy. All rooms have a balcony rooms very clean. Breakfast looked good we just used the bakery a few doors down coffee machine in room. Juan les Pins is beautiful and the beaches great but it is expensive to eat out at night. Would recommend this hotel.
Stayed 7 nights in Sep 2018