Breakfast, lunch, dinner served; beach views

Reviews of Hotel Neptuno

4 out of 5
Hotel Neptuno
Paseo Neptuno 2, Valencia, Valencia

Reviews

8.6

Excellent

Rating 10 - Excellent. 361 out of 788 reviews" "
Rating 8 - Good. 333 out of 788 reviews" "
Rating 6 - Okay. 70 out of 788 reviews" "
Rating 4 - Poor. 16 out of 788 reviews" "
Rating 2 - Terrible. 8 out of 788 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
There is a nightclub on the pier, unfortunately kept me up till after 2 am
Stayed 1 night in Mar 2024
Response from Hotel Neptuno Team on 25 Mar 2024
Dear Kenneth,Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience caused by the noise from the nightclub on the pier. Please be assured that while we strive to ensure our guests' comfort, the operations of establishments outside our direct control, such as the nightclub, are beyond our jurisdiction. However, we will certainly share your feedback with the relevant parties for their attention.Once again, we appreciate your understanding and hope to have the opportunity to provide you with a more peaceful stay in the future.Warm regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location and staff, but very noisy
Positives - The location is great for the beach with lots of fantastic restaurants, bars and cafes close by. Beach is beautiful as is the scenery. The reception staff were extremely helpful, providing milk for tea, bowls, and a free late checkout. Answered any questions we had. Only 1.5 mile walk/run to the beautiful park. A tram station is right outside going into the city centre and airport. All ideal. Negatives - It is extremely noisy being so close to a nightclub with music and people shouting outside until 4-5am each night we stayed (Thursday-Sunday). One night the hotel glass door was even smashed. The rooms are also very small. Way too much furniture (two arm chairs, desk and coffee table) which meant zero floor space to walk around. Finally, we went out for the day and got back at 4pm to find our room still had not been cleaned so it messed up our plans. No idea why it could take so long for such a small hotel. All in all, great staff, beautiful beach and views, but very overpriced for what it is. Bring your ear plugs!
Stayed 3 nights in Nov 2023
Response from Hotel Neptuno Team on 5 Dec 2023
Dear client,Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. We sincerely appreciate your positive comments regarding our prime location, helpful reception staff, and the beautiful surroundings.We also acknowledge your concerns about the noise disturbances caused by the nearby nightclub. We understand the impact this had on your overall experience, and we sincerely apologize for any inconvenience. It's important to note that, as an independent business, we have limited control over neighboring establishments. Nevertheless, we are committed to addressing your concerns appropriately.Regarding the noise issue, we regret that we are unable to directly control the operations of the nightclub. However, we will take steps to share your feedback with the relevant authorities and communicate with the nightclub management to encourage more effective measures to address noise-related issues.We also appreciate your feedback regarding room cleanliness. We apologize for any inconvenience caused and assure you that we will work to improve communication on this matter.Your satisfaction is our top priority, and we value your insights as they guide us in providing a better experience for our guests. If there is anything else you would like to share or discuss, please feel free to contact us directly.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regards,

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Our little break away
The hotel was easy to find and only a short walk away from the metro line. The hotel and our room itself were very clean and the staff behind reception were friendly and accommodating. We'd certainly stop again.
Stayed 2 nights in Nov 2023
Response from Hotel Neptuno Team on 28 Nov 2023
Dear David,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel easily accessible and enjoyed the cleanliness of both the hotel and your room. It's heartening to know that our reception staff provided friendly and accommodating service.We truly appreciate your kind words and look forward to welcoming you back on your next visit.Best regards,

6/10 Okay

Joanna

Stayed 6 nights in Nov 2023
Response from Hotel Neptuno Team on 28 Nov 2023
Dear Joanna. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Yselb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is at a convenient location, everything is clean and the staff is quite friendly.
Stayed 3 nights in Aug 2023
Response from Hotel Neptuno Team on 13 Nov 2023
Dear Yselb.Thank you for your kind feedback! We're glad you found our location excellent. We strive to provide the best experience for our guests and we're delighted that our location met your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Gergana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Neptuno Team on 8 Nov 2023
Dear Gergana,We sincerely appreciate your feedback and your kind words about your experience at our hotel. We are delighted to know that you enjoyed your stay and that our service met your expectations.We are committed to providing our guests with an exceptional experience, and your positive comments inspire us to continue working hard to achieve that.We hope to have the honor of welcoming you again in the near future. We are at your disposal for any needs you may have on your next visit.Thank you once again for choosing our hotel and for sharing your feedback.Sincerely,

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right on the beach and close to transport links into the city. Thought €18 was expensive for breakfast, so we ate out. But lots of restaurants nearby that were a cheaper alternative.
Stayed 3 nights in Oct 2023
Response from Hotel Neptuno Team on 7 Nov 2023
Dear Louise,Thank you for your kind feedback. We appreciate your positive comments about our hotel's convenient location right on the beach and its proximity to transportation options into the city. We apologize for any inconvenience regarding the breakfast price, and we understand your decision to dine elsewhere. We're glad to know that you found more affordable dining options at nearby restaurants. Your feedback is valuable, and we look forward to welcoming you back in the future.Best regards,

6/10 Okay

Sabine

Stayed 4 nights in Oct 2023
Response from Hotel Neptuno Team on 2 Nov 2023
Dear Sabine. Thank you very much for your feedback and taking the time to leave a review. We appreciate your input. Could you kindly share the reason behind your average rating? Your insights will help us improve our services.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach hotel with nice restaurant
Stayed 2 nights in Oct 2023
Response from Hotel Neptuno Team on 20 Oct 2023
Dear Robert,Thank you for your kind words about our beach hotel and restaurant. We're delighted to hear that you enjoyed your stay. We hope to welcome you back soon!Kind regards,

10/10 Excellent

Krystalle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Hotel Neptuno Team on 10 Oct 2023
Estamos encantados de saber que disfrutó de su estancia y que la valoración fue inmejorable. Esperamos tener el placer de darle la bienvenida de nuevo en un futuro cercano. ¡Hasta pronto!

8/10 Good

Man Ho Raymond

Stayed 1 night in Sep 2023
Response from Hotel Neptuno Team on 7 Sept 2023
Dear guest,We sincerely thank you for your rating. Your feedback is highly valuable to us. Thank you for choosing our hotel and for taking the time to share your rating. We hope to welcome you again in the near future.Sincerely,

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location and great hotel
Stayed 2 nights in Aug 2023
Response from Hotel Neptuno Team on 14 Aug 2023
Dear Alexandra,We greatly appreciate your kind comment about our superb location and wonderful hotel. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again in the future. Thank you for your visit!Best regards,

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue fabuloso. Sobre todo la ubicación. Las opciones para comer, las distancias. Fueron hermosas vacaciones de playa y cuidad
Stayed 8 nights in Aug 2023
Response from Equipo de Hotel Neptuno on 14 Aug 2023
Estimada Sandra,Agradecemos mucho su amable comentario. Nos complace saber que disfrutó de su estancia con nosotros y que nuestras instalaciones y ubicación cumplieron con sus expectativas. Esperamos tener el honor de recibirla nuevamente en un futuro cercano para ofrecerle otra experiencia excepcional.¡Gracias por su visita y sus amables palabras!Atentamente,

10/10 Excellent

Thierry

Stayed 2 nights in Jul 2023
Response from Hotel Neptuno Team on 17 Jul 2023
Thank you very much for your outstanding rating. We are glad to have met your expectations. We look forward to having you with us again.

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel well situated beside the beach but unaware of night club beside hotel playing very loud music until 6am
Stayed 7 nights in Jul 2023
Response from Hotel Neptuno Team on 17 Jul 2023
Dear Ann. Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our beautiful hotel and its fantastic beachside location. We sincerely apologize for any inconvenience caused by the nearby night club's loud music. While we regret that the nightclub is beyond our direct control or responsibility as an independent business, we do value the comfort of our guests.We understand the importance of a peaceful environment, and we will take your concerns into account. We'll consider sharing your feedback with the appropriate authorities and communicate with the nightclub management to encourage them to address the noise-related issues more effectively.Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us if there's anything else we can do to enhance your next stay. Thank you once again, and we look forward to hosting you soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Love it! Excellent room! Gracias
Stayed 7 nights in Jun 2023
Response from Hotel Neptuno Team on 30 Jun 2023
Thank you very much for your review, Nicole! We are glad to know that we've met your expectations and we hope to see you again very soon.

6/10 Okay

armin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Hotel Neptuno Team on 27 Jun 2023
Thank you very much for your review, Armin! We are sorry if the experience in our hotel was not entirely satisfactory. We work hard to improve, and we try to offer the best service, so your opinion is very important for us. We hope you can give us a seceond chance in the future. Kind regards,

8/10 Good

BIBIANA

Stayed 1 night in Jun 2023
Response from Hotel Neptuno Team on 19 Jun 2023
Nos gustaría expresar nuestro más sincero agradecimiento por su valoración de nuestro hotel. Nos alegra saber que hemos superado sus expectativas. Estamos comprometidos a proporcionar un servicio excepcional y una experiencia inolvidable a cada uno de nuestros huéspedes. Gracias por su apoyo y por elegirnos como su lugar de alojamiento. ¡Esperamos darle la bienvenida nuevamente en el futuro!

10/10 Excellent

V

Stayed 2 nights in Jun 2023
Response from Hotel Neptuno Team on 19 Jun 2023
Nos gustaría expresar nuestro más sincero agradecimiento por su inmejorable valoración de nuestro hotel. Su amable palabras nos llenan de gratitud y nos alegra saber que hemos superado sus expectativas. Estamos comprometidos a proporcionar un servicio excepcional y una experiencia inolvidable a cada uno de nuestros huéspedes. Gracias por su apoyo y por elegirnos como su lugar de alojamiento. ¡Esperamos darle la bienvenida nuevamente en el futuro!

10/10 Excellent

José M

Stayed 3 nights in Jun 2023
Response from Hotel Neptuno Team on 19 Jun 2023
Nos gustaría expresar nuestro más sincero agradecimiento por su inmejorable valoración de nuestro hotel. Su amable palabras nos llenan de gratitud y nos alegra saber que hemos superado sus expectativas. Estamos comprometidos a proporcionar un servicio excepcional y una experiencia inolvidable a cada uno de nuestros huéspedes. Gracias por su apoyo y por elegirnos como su lugar de alojamiento. ¡Esperamos darle la bienvenida nuevamente en el futuro!

8/10 Good

Dellisia

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stay here for the view, nothing more.
I’m not sure if it’s because we used a 3rd party booking site or not, but, requests were not taken into consideration. We were in a room right outside from the elevator when requested to be away from it. The beds were terribly uncomfortable and the pillows were not ideal either. The bedding has burn holes in one. They also overcharged my credit card by over $132EUR (which they did refund when requested and apologized) front desk staff were lovely and the hotel was clean. However the restaurant staff were unresponsive and really didn’t want to be there. No quality checked no asks for coffee refills, if you didn’t take the buffet for breakfast you were an inconvenience to the wait staff.
Stayed 3 nights in Jun 2023
Response from Hotel Neptuno Team on 8 Jun 2023
Dear Dellisia,Thank you for providing your feedback regarding your recent stay at our hotel. We appreciate your thoughts and concerns, and we apologize for any inconveniences you experienced during your visit. We always strive to offer the best options to meet our clients' needs and take your feedback seriously.Regarding the room type, we understand that you had requested a twin room away from the elevator. We regret that due to the limited number of twin rooms available in our small hotel, the only options we could offer you were either close to the elevator or interior rooms. We apologize if this did not meet your expectations, and we appreciate your understanding of the limitations we faced.We would like to address your concerns about the bedding. Our mattresses were recently replaced to ensure the comfort of our guests, and it is unusual to find holes in the sheets. We apologize for any inconvenience this may have caused and assure you that we will investigate this matter further to prevent any recurrence in the future.Regarding the overcharging issue, we deeply apologize for the human error that occurred. It was an unintentional mistake, and we took immediate action to rectify it as soon as you brought it to our attention. We appreciate your understanding and assure you that we have taken steps to ensure this type of error does not happen again in the future.We value your feedback regarding the restaurant staff and their responsiveness. We apologize for any dissatisfaction you experienced during your interactions with them. Our team is committed to providing exceptional service, and we will address this issue with the restaurant staff to ensure they are more attentive and responsive to the needs of our guests.Once again, we apologize for any inconveniences you encountered during your stay. We are grateful for your kind words about our front desk staff and the cleanliness of our hotel. Your feedback will help us improve our services and ensure that we deliver a better experience to all our guests.Thank you for bringing these matters to our attention. We hope you will give us another opportunity to exceed your expectations on a future visit.Best regards,Regenerate response

8/10 Good

Jason

Stayed 4 nights in May 2023
Response from Hotel Neptuno Team on 27 Jun 2023
Jason, nos complace haber cubierto sus expectativas y confiamos en seguir atendiéndole en un futuro próximo.

8/10 Good

Evelyne

Stayed 4 nights in May 2023
Response from Hotel Neptuno Team on 1 Jun 2023
Muchas gracias por su puntuación, Evelyne. Nos alegramos haber satisfechos sus expectativas. Confiamos en volver a tenerle de nuevo entre nosotros. Un saludo.

8/10 Good

Oussama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to sea with easy access to restaurant arround
Stayed 2 nights in May 2023
Response from Hotel Neptuno Team on 1 Jun 2023
Dear Oussama. Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Regards,

10/10 Excellent

Bjørn Åge

Stayed 3 nights in May 2023
Response from Hotel Neptuno Team on 16 May 2023
Thank you very much for your rating, Bjorn! We are glad to know that we've met your expectations and we hope to see you again very soon.

10/10 Excellent

Matt

Stayed 7 nights in May 2023
Response from Hotel Neptuno Team on 16 May 2023
Thank you very much for your rating, Matt! We are glad to know that we've met your expectations and we hope to see you again very soon.

2/10 Terrible

Zouhair

Disliked: Staff & service
Very noisy
Stayed 1 night in May 2023
Response from Hotel Neptuno Team on 9 May 2023
Thank you for taking your time to review our hotel, Zouhair. We are sorry if the experience was not entirely satisfactory. We work hard to improve, and we try to offer the best service, so your opinion is very important for us. Hope see you soon. Kind regards

10/10 Excellent

Christopher

Stayed 4 nights in May 2023
Response from Hotel Neptuno Team on 9 May 2023
Thank you very much for your review, Christopher! We are glad to know that we've met your expectations and we hope to see you again very soon.

10/10 Excellent

Bruno

Stayed 1 night in May 2023
Response from Hotel Neptuno Team on 9 May 2023
Thank you very much for your review, Bruno! We are glad to know that we've met your expectations and we hope to see you again very soon.

10/10 Excellent

Anne-Grethe

Stayed 4 nights in Apr 2023
Response from Equipo de Hotel Neptuno on 3 May 2023
Muchísimas gracias por su inmejorable valoración. Estamos encantados de saber que su estancia ha sido agradable y que nuestra hospitalidad y servicios han alcanzado sus expectativas. Esperamos recibirles de nuevo muy pronto.

8/10 Good

Bernhard

Stayed 5 nights in Apr 2023
Response from Equipo de Hotel Neptuno on 3 May 2023
Muchísimas gracias por su valoración. Estamos encantados de saber que su estancia ha sido agradable y que nuestra hospitalidad y servicios han alcanzado sus expectativas. Esperamos recibirles de nuevo muy pronto.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great small hotel , in a good position with excellent transport links . Easy to get into the city and with the beach on your doorstep . Restaurants a few steps away . The staff were helpful and polite. Good stay .
Stayed 4 nights in Apr 2023
Response from Hotel Neptuno Team on 20 Apr 2023
Dear guest, Thank you very much for your comments regarding your recent stay with us, which we will share with our team. We are glad to know that we've met your holiday expectations. We appreciate very much your time in sharing your comments and we look forward to welcoming you back soon. Sincerely.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Hotel Neptuno Team on 9 May 2023
Thank you very much for your review, William! We are glad to know that we've met your expectations and we hope to see you again very soon.

4/10 Poor

chenelle

Disliked: Staff & service, amenities, property conditions & facilities
The service was not good. This isn’t a 4 star hotel. The room service good made me sick and the area is extremely noisy.
Stayed 5 nights in Apr 2023
Response from Hotel Neptuno Team on 20 Apr 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We are sorry that, on this occasion, we have not lived up to your expectations and we hope that you want to give us a second chance.Kind regards,

10/10 Excellent

Ranjith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2023
Response from Hotel Neptuno Team on 20 Apr 2023
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Rui

Stayed 2 nights in Mar 2023
Response from Hotel Neptuno team on 30 Mar 2023
Thank you very much for your five-stars feedback!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Hotel Neptuno team on 30 Mar 2023
Thank you very much for your nice feedback!

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Hotel Neptuno team on 30 Mar 2023
Thank you very much for your excellent feedback!

10/10 Excellent

Bruce

Stayed 2 nights in Mar 2023
Response from Equipo de Hotel Neptuno on 14 Mar 2023
Muchas gracias por su puntuación y por habernos escogido para su estancia en Valencia. Nos complace haber cubierto sus expectativas y confiamos en seguir atendiéndole en un futuro próximo.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic view
Stayed 1 night in Feb 2023
Response from Hotel Neptuno Team on 6 Mar 2023
Thank you very much for your review, Chirs! We are glad to know that we've met your expectations and that you have enjoyed our views. We hope to see you again very soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, with one tiny exception: the elevator made a lot of noise and the second one was not working at all! Not very reassuring!
Stayed 4 nights in Feb 2023
Response from Hotel Neptuno Team on 6 Mar 2023
Dear John, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We would like to appologize for the elevator noise and the second elevator broken. We've had some problems with the reparation of it, but now it's repaired and working correctly. We hope to see you soon so we may welcome you with our best smile and make you feel at home.

10/10 Excellent

Kevin

Stayed 1 night in Feb 2023
Response from Hotel Neptuno Team on 6 Mar 2023
Nos complace haber cubierto sus expectativas Kevin y confiamos en seguir atendiéndole en un futuro próximo.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location - poor sleep quality (thin walls)
The location is terrific, it's right alongside the beach and marina. The room was clean and decently appointed, including some complimentary drinks in the minibar. Staff are friendly. The major cons - sleep quality. The walls are paper thin, you hear everything that your neighbors say/do. I do mean everything. There's a club next door, and you will be partying alongside them until the wee hours of the morning. The lesser con is the bathroom - although spacious, one of the junior suites has a separate toilet that seemed to have some plumbing issues - it smelled like a septic tank, and when we showered, foam popped up in the toilet next door via a vent. They also don't have conditioner, which made me wonder who they are catering to as far as guests are concerned...generally speaking, only those with thin/naturally straight hair don't need conditioner.
Stayed 2 nights in Dec 2022
Response from Hotel Neptuno Team on 24 Jan 2023
Thank you very much for taking your time to rate our hotel. We are glad to know that you enjoyed our location and hospitality received. However, we regret that your stay at the Hotel Neptuno did not meet entirely your expectations. We are sincerely sorry as the activity of the other business is detracting from our good work. Unfortunately, we cannot control the activities of other companies outside of ours. The rooms are soundproofed, although they block out nearly all sounds, they cannot prevent some customers from hearing each other. Regarding to pluming issue, we have already solved the specific problem. I hope you want to give us another chance. Best regards.

8/10 Good

Stephen James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachside, restaurants nearby, easy cabs to city, sea view, food. The area was noisy at night from clubs and sports. That was a nuisance
Stayed 7 nights in Oct 2022
Response from Hotel Neptuno Team on 20 Oct 2022
Dear Stephe. We are sorry that your stay at Hotel Neptuno was not as you expected. Thank you for your nice comments about our location, services and gastronomy.We are sorry about the noise from the disco on the beach. Unfortunately, we cannot control the activities of other businesses outside of our own. We hope you can come and enjoy again our hospitality. Kind regards

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot beat the location and rooms.
Stayed 8 nights in Sep 2022
Response from Hotel Neptuno Team on 10 Oct 2022
Thank you so much for your excellent score, Paul! We are glad to know that everything was to your liking and we hope to see you again very soon. Kind regards.

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place for the beach lover!
Stayed 3 nights in Sep 2022
Response from Hotel Neptuno Team on 10 Oct 2022
Thank you very much for your rating and for choosing us for your stay in Valencia, Roger. We are pleased to have almost met yours expectations and hope to continue serving you in the near future. Kind regards,

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here each year. It’s on the beach, adjacent to many walkable restaurants and the staff is always friendly and helpful. They have a good breakfast buffet and Amanda makes dining for breakfast that much more enjoyable.
Stayed 1 night in Sep 2022
Response from Hotel Neptuno Team on 22 Sept 2022
Dear Brian. We would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations once again. Thank you for this heartwarming review of your stay with us which we will share with all our team, especialy with Amanda. We look forward to your next visit. Kind regards,

10/10 Excellent

Angela

Stayed 4 nights in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Di

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location! Highly recommend - great front desk help as well!
Stayed 1 night in Jul 2022
Response from Hotel Neptuno Team on 22 Sept 2022
Dear Di. Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Regards,