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Overview of Capital O Hacienda Madroño

Photo gallery

Featured image
Outdoor pool
Outdoor pool
1 bedroom, individually decorated, linens
1 bedroom, individually decorated, linens
Guests rated this property 3.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationBenito Juarez Municipal Building7 min drive
    Popular LocationDubai Palace Casino15 min drive
    Popular LocationMarket 2819 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive
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  • Superior Quadruple Room

    Room amenities

    • Sleeps 4
    • 2 King Beds
    More detailsSuperior Quadruple Room
  • Standard Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Room

About this area

Cancun

In the city centre, Capital O Hacienda Madroño is in an area with good airport proximity. Plaza Las Americas and Puerto Cancun Marina Town Center are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Looking to enjoy an event or a match while in town? See what's going on at Beto Avila Baseball Stadium.
Visit our Cancun travel guide
Popular Location

What's nearby

  • Benito Juarez Municipal Building - 7 min drive
  • Mercado 23 - 8 min drive
  • Dubai Palace Casino - 15 min drive
  • Market 28 - 19 min drive
  • Las Americas Cancun Mall - 29 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ARCADIA — 1 min walk
  • ARCADIA — 1 min walk
  • Enchiladas Las Ricasabrosas - 10 min walk
  • La Pasteria - 13 min walk
  • Los de Jalisco - 14 min walk

About this property

Capital O Hacienda Madroño

3-star hotel with restaurant and outdoor pool
Along with a restaurant, this hotel has an outdoor pool and a swim-up bar. Free WiFi in public areas and free self parking are also provided. Additionally, a rooftop terrace, a 24-hour business centre and concierge services are on-site. All 79 rooms offer rainfall showerheads, TVs with cable channels, and showers.
Capital O Hacienda Madroño offers 79 forms of air-conditioned accommodation with complimentary slippers. Each accommodation is individually decorated. Cable televisions are provided. Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 swim-up bar

Things to do

  • 24-hour pool access
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Outdoor pool

Conveniences

  • Ballroom
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre

Outdoors

  • BBQ grill(s)
  • Rooftop terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 21-inch TV
  • TV channels

More

  • Individually decorated
  • Slippers

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 350 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Suites Dlt Cancun Hotel
Suites Dlt Hotel
Hotel Suites Dlt Cancun Cancun
Cancun Suites Dlt Cancun Hotel
Hotel Suites Dlt Cancun
Suites Dlt Cancun Cancun
Suites Dlt
Suites Dlt Hotel
Hotel Suites Dlt Cancun Cancun
Cancun Suites Dlt Cancun Hotel
Hotel Suites Dlt Cancun
Suites Dlt Cancun Cancun
Suites Dlt Cancun - All Inclusive All-inclusive property Cancun
Suites Dlt Cancun - All Inclusive All-inclusive property
Suites Dlt Cancun - All Inclusive Cancun
Suites Dlt Cancun
Hacienda Madroño
Capital O Hacienda Madrono
Suites Dlt Cancun All Inclusive
Capital O Hacienda Madroño Hotel
Capital O Hacienda Madroño Cancun
Capital O Hacienda Madroño Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Capital O Hacienda Madroño and receive a full refund?
Yes, Capital O Hacienda Madroño offers free cancellation on select room rates, because flexibility matters! Please refer to Capital O Hacienda Madroño cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Capital O Hacienda Madroño?
As of 24 Nov 2020, prices found for a 1-night stay for 2 adults at Capital O Hacienda Madroño on 21 Dec 2020 start from £36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Capital O Hacienda Madroño have a pool?
Yes, this property has an outdoor pool. Pool access is available 24 hours a day.
Is Capital O Hacienda Madroño pet-friendly?
No, pets are not allowed at this property.
How much is parking at Capital O Hacienda Madroño?
Self-parking is free at this property.
What time is check-in at Capital O Hacienda Madroño?
Check-in is from 2:00 PM - 11:00 PM. Late check-in is available during limited hours.
What time is check-out at Capital O Hacienda Madroño?
Checkout is at noon.
Does Capital O Hacienda Madroño provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 350 per person, one-way, applies.
Where is Capital O Hacienda Madroño located?
Located in the heart of Cancun, this hotel is 2.1 mi (3.5 km) from Beto Avila Baseball Stadium and 2.5 mi (4 km) from Plaza Las Americas. Puerto Cancun Marina Town Center and Langosta Beach are also within 9 mi (15 km).
2.1
5 - Excellent
4
4 - Good
2
3 - Okay
2
2 - Poor
2
1 - Terrible
16

3.0/5

Cleanliness

3.0/5

Staff & service

2.1/5

Amenities

2.3/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
I wanted to be in a quiet area, away from all the people in the main hotel zone. The night manager let people have parties and one went until 6.30am. That was on my second to last nght there, so on the last day of my vacation i spent it sleeping instead of being out and about. There is a dining area but no restaurant. I wish they had put this information up. There is a pool but it needed cleaning. The day i arrived the water looked green. There is no information booklet to help me get to know the facilities. I had to go down to reception to get the wifi password and some areas of my room couldnt get wifi coverage. The room doesnt have alot of natural light or ventilation. Consequently they use cheap room fresheners to try and reduce the smell in the room - a smell that is created from the heat and materials used to build the facility. Overall I am disappointed in my stay there. The only thing that is their saving grace is the people who work there - they are lovely.
Stayed 6 nights in Feb 2020

1/5 Terrible

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
not hot water
Stayed 1 night in Dec 2019

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at this property, it was behind a gate and it was very difficult the find. When we stepped in, the entire place was under construction and no workers in sight. No water in the pool. No food at the buffet. We had to leave and book another hotel because this one was not a running hotel.
Stayed 6 nights in Jun 2019

1/5 Terrible

Travelled with family
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience I’ve ever had, we ended up switching hotels. Nothing this hotel advertises exists (no 2 restaurants open daily for example or a snack bar/Delhi.) You have to chase down staff around the hotel if you want your all inclusive food or drink and sometimes you don’t even end up receiving it or wait 45 mins to an hour for even a water. Our final straw was that we saw the staff filling water bottles from a tap and resealing. There’s also construction going on daily which we weren’t informed of and it was far from relaxing. When we complained the manager said he didn’t have the staff to offer what’s in the ad so not sure why they’re accepting bookings? You can’t freely leave the hotel either, you have to be let in and out and the security guard is pretty rude. Our sheets were dirty in both rooms and some of the toiletries already used. My view was literal landfill, if you book your hotel do research on the location as it’s in a bad location, surrounded by trash and nothing around. Most tours won’t pick you up from this hotel and taxis had a hard time finding it.
Stayed 10 nights in Aug 2019

1/5 Terrible

Travelled with group
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is COMPLETELY false advertising. Nothing looks like the pictures. You can barely find the place. We were the only ones staying at the time. The shower curtains were held up by metal strings & shower was clogged.The toiletries were just random things they had lying around i.e. shoe polish sponge, a random lotion that was used already and no soap. The bed had stains on them and so did the towels. There was a mirror frame hanging on the wall with no actual mirror in it. The AC blew room temperature air. It says "all inclusive" but again that is deceiving. Literally NO ONE there except for random men just walking around and stray dogs. Within an hour we went back downstairs and let the guy that checked us in that we would not be staying here in these conditions. CHARLIE proceeded to tell us that he understood and that he would gladly give us a refund and that he will call us a cab to where ever we wanted to go. That he would have to wait till 6pm when his supervisor was here to provide us with a refund. Well CHARLIE lied to us. Expedia was not able to contact him right away because no one was at the front desk and when they did contact him he lied and said he never said so those things. He said that there were 20 other rooms available and that we could have had any one of those.I will NEVER recommend this place to anyone and would suggest this location be taken off of Expedia or any other hotel booking site. I've never experienced such unprofessionalism in my life!
Stayed 3 nights in Jul 2019

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