Dear Kamee,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Linfeng,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Svetlana, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.We are completely honored to make every visit so enjoyable, after reading your detailed review it is a pleasure to know that we are still meeting your expectations, that you enjoyed our dining options, facilities, and especially our excellent service by the team.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,

Dear Peter, Firstly, please allow us to thank you for your preference for our hotel.Regarding your comments about the waiting time at check in, we offer an apology, we are working on making improvements to our hotel and reducing waiting times.We look forward to welcoming you once again.Kind regards,

Dear Shanice,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear David, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. We're glad to hear that you enjoyed the nice and calm pool area, and that our staff contributed to a positive experience during your stay. However, we sincerely apologize for the issues you encountered with the water pressure, inconsistent availability of hot water and wifi, and the unfunctional gym equipment.Rest assured, we are actively working to address these concerns to ensure a more comfortable and seamless experience for our guests in the future.We look forward to welcoming you once again.Kind regards,

Dear Mahmoud,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Christine, Firstly, please allow us to thank you for your preference for our hotel.We regret that the Wifi service didn't work properly, our team is working to fix the service as soon as possible in order to avoid complaints.We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,

Dear Dan,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Kishore,Firstly, please allow us to thank you for your preference for our hotel.We regret to hear about the issues you faced with the water temperature and the malfunctioning heater, as well as the prolonged wait times for the elevator. We understand the importance of these amenities for a comfortable stay and are disappointed that we fell short of your expectations in these areas. Your feedback is invaluable to us, and we will address these concerns with our respective teams to make necessary improvements promptly.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Estimado Jesus,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Roxana, It gives us great pleasure to know that you enjoyed your stay with us.We are glad to know that you enjoyed the location of our facilities, which are centrally located in the beautiful downtown.We hope to have the honor of welcoming you once again in the future.Sincerely,

Dear Amani, Thank you very much for taking the time to share a review of our hotel.We appreciate your kind comments about your recent stay and you enjoyed our property. Regarding your comments about the security we will take them in account to improve our service.We look forward to receiving you again on your next visit to Cancun.Best regards,

Dear Gal, We take this important means to thank you for choosing our hotel. We are sorry that this visit did not meet your expectations, we are always working to provide you with a better service, we will take your comments into account in order to improve and avoid future complaints.We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,

Estimado Ramsses,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Luis, We would like to thank you for sharing your comments with us and with all the team.Thank you for let us know your experience in our property, we regret the inconveniences that you had during your stay, althought, our team is working to keep the facilities in good condition.We look forward to welcoming you once again.Kind regards,

Dear Selina, Firstly, please allow us to thank you for your preference for our hotel.We apologize for the situation, since it is not the type of service that we are used to providing, we have shared your comments with the corresponding departments in order to implement the necessary changes to provide a better service.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Dear Lynn, Firstly, please allow us to thank you for your preference for our hotel.We offer you an apology for the inconveniences that happened with the electricity and elevators, our team is always working to solve the situations as soon as possible. On the other hand, it is important to mention that our hotel is audited and certified by an English company that measures and ensures the high quality and hygiene of our ingredients; in addition, a monthly sampling of laboratory tests is performed.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,

Estimada Elizabeth,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Damir,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Paola, It gives us great pleasure to know that you enjoyed your stay with us.Our guests’ comfort and satisfaction are our number one priority and we are glad to know that you had a great stay with us and you could enjoyed all the amenities and services that we offer.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear guest,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Eytan, We are pleased your stay with us has motivated you to share such a great review about our hotel.It makes us very happy that you had the opportunity to enjoy our beautiful pool. We also have a staff that is dedicated daily to cleaning it and keeping it presentable for our guests' comfort.We hope to have the honor of welcoming you once again in the future.Best regards,

Estimado Javier, Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. En cuanto a los comentarios sobre el ruido, sentimos que le haya afectado, ya estamos trabajando en ello para mejorar la comodidad de nuestros huéspedes.Esperamos poder servirle pronto nuevamente.Saludos cordiales,

Dear Jason, Firstly, please allow us to thank you for your preference for our hotel.We offer our sincere apologies that your time spent with us did not meet all your expectations for all the inconveniences you had at the room, we will work as soon as possible to improve our service.We regret not having fulfilled your expectations.Kind regards,

Dear Franz,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Svjetlana, Our guests’ comfort and satisfaction are our number one priority.It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.We look forward to welcoming you once again.Best regards,

Dear Martha, Regarding your comments about the inconvenience with the cleanliness during your stay, we offer you an apology for the time you had to wait.On the other hand it is important to mention that all property and the rooms are thoroughly cleaned and regularly fumigated to ensure the wellbeing of our guests. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Anthony, Our guests’ comfort and satisfaction are our number one priority.It is a pleasure to know that you had a good time in our property and enjoyed the atmosphere that we have for all our guests.We hope to have the honor of welcoming you once again in the future.Best regards,

Estimada Ingrid,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Monera,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Bryan, Thank you for giving us the chance of exceeding your expectations and for making us part of your visit to Cancún.It is a pleasure to know that you had a great time at the hotel, enjoying the amenities and service provided for our good staff.We hope to have the honor of welcoming you once again in the future.Best regards,

Dear Miguel,Our guests’ comfort and satisfaction are our number one priority.We are glad that you enjoyed your stay and that you took advantage of our location to visit around the area.It was a pleasure to have you as our guest and we hope you can visit us again soon.Best regards,

Dear Giuliano,Thank you for taking the time to share your experience with us.We appreciate your kind words regarding our courteous staff. However, we regret that various aspects of our facilities did not meet your expectations. We understand the importance of a seamless experience and apologize for the issues you faced with the elevators, door cards, air conditioning, and the irregularity of room cleaning schedules. We are actively addressing the concerns you've raised with our maintenance and housekeeping teams to ensure that these issues are promptly rectified.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,

Dear Andrew, We appreciate the time you have taken to share such nice and detailed comments about our hotel.It makes us very happy that you had the opportunity to enjoy our beautiful pool. We also have a staff that is dedicated daily to cleaning it and keeping it presentable for our guests' comfort.We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear Humbert,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Naga, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. We appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.We look forward to welcoming you once again.Sincerely,

Estimado Ruben,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Fabrizio,Thank you very much for sharing your comments about your stay at our hotel by this means.We appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.We hope to see you again shortly.Kind regards,

Dear guest,First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. It is a pleasure to know that you had a great stay with us, your comfort is the most important for us.We hope to have the honor of welcoming you once again in the future.Sincerely,

Dear Gustavo,We appreciate the time you have taken to share such nice and detailed comments about our hotel.Thank you for letting us know that you have received excellent service from our staff, we will congratulate them for making you have a good stay. We hope to have the honor of welcoming you once again in the future.Kind regards,

Dear Lawrence,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,

Dear Michael, Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests. Best regards,

Estimada Pau, Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes. Saludos cordiales,

Dear Olga, We appreciate the time you have taken to share such nice and detailed comments about our hotel. It is a pleasure to know that you had a great time in our hotel, we always ready to provide a good service and offer you the best amenities. We hope to have the honor of welcoming you once again in the future. Sincerely,

Estimada Denise, Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes. Saludos cordiales,

Dear Michael, Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests. Best regards,

Estimado Luis,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,

Dear Ivo, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. It is a pleasure to know that you had a good stay and you could enjoy the amenities that we offer to all our guests. We hope to have the honor of welcoming you once again in the future. Sincerely,

Dear Fraiana, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. It makes us very happy that you had the opportunity to enjoy our beautiful pool. We also have a staff that is dedicated daily to cleaning it and keeping it presentable for our guests' comfort. We hope to have the honor of welcoming you once again in the future. Kind regards,