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Reviews of Seadust Cancún All Inclusive Family Resort

3.5 out of 5
Seadust Cancún All Inclusive Family Resort
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 1241 out of 2810 reviews" "
Rating 8 - Good. 702 out of 2810 reviews" "
Rating 6 - Okay. 389 out of 2810 reviews" "
Rating 4 - Poor. 230 out of 2810 reviews" "
Rating 2 - Terrible. 248 out of 2810 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service are excellent , Food is Good
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
Michel, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall Good but should decrease the Marketing harassment for Excursions and VIP Club membership.
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
Pamela, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. Sorry for the inconveniences with Infinity Club. We hope to see you again!

4/10 Poor

Mauro, Miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El Hotel esta fuera de mantenimiento desde hace anos, las piscinas sucias con demasiado cloro, despues de las 8 de la noche el hotel esta muerto, la comida no tan buena como en otros hoteles de la zona, en la recepción del hotel hay varias personas esperándote para supuestamente decirte todo sobre el hotel, pero en realidad están para enrolarte en su propia agencia de viajes, te hacen pasar por hasta 5 vendedores, y desayunar con uno de ellos, una perdida de tiempo, toda la manana, no vuelvo a ese hotel aunque sea gratis.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Coordinadora de Social Media on 22 Apr 2024
Hola Mauro, gracias por tu comentario. Lamentamos no haber cumplido con tus expectativas en esta ocasión, tomamos nota de tus observaciones para la realización de mejoras. Saludos

8/10 Good

Wanderson Gradin, Leominster

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a good time , the room was amazing view, the food was excellent, so good , the only thing I did not liked was the water to fill it up the jacuzzi , the color of the water was weird , but everything else’s was wonderful staying.
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
Wanderson, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

8/10 Good

Rajshekhar

Travelled with family and small children
Liked: Cleanliness, staff & service
The bathrooms don’t have exhaust. It was suffocating if you spent more than 5 mins there. Also toilets exhaust was not strong enough to remove the odour. The refrigerator was not refilled everyday.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve!

10/10 Excellent

Cody

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing staff and the hotel and beach is nothing to ignore. For families or couples it really doesn't matter it is such an amazing hotel and the staff is absolutely 10/10. Ive traveled quite a lot and this was by far the best resort ive been too
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
Cody, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great variety for food and amenities
Stayed 3 nights in Apr 2024

4/10 Poor

Rheanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was a disaster. The moment we arrived at the hotel it was clear that the pictures do not match the reality. The facility was under very loud construction and it was raining, open, moist and very hot and humid. When we got into our room the floor was literally wet from moisture in the room and it smelled like mold and mildew. I spoke to the front desk and the sent someone up who sprayed the room with some room spray and wanted $20 for a tip. We moved rooms around 10:30 that night after a 12 hour travel day and just wanted to sleep. The room they moved us too definitely smelt better but having to have 2 roll away beds within a room that also had a hot tub in it, was quite uncomfortable as it was hard to move about the space. Also, we had a spill on our bed (which happens with kids) and it took until 10:30 again to get a set of bedding to replace it and they didn’t even bother to bring up or put on a fitted sheet or mattress protector. Also expecting a tip. They only have $20’s in the ATM and they won’t break bills at the resort so you feel like you’re handing out $20’s left and right. I also thought the food was awful. Nothing that we ate was warm and we felt like the options for room service and restaurants were very limited. The restaurants took over an hour and the service was not great. We expected so much more from an all inclusive. The weather was awful with no indoor activities, they cut off water activities very early, and the pools are freezing.
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 20 Apr 2024
Hi Rheanna, thank you for choosing us and for taking the time to review us. I have read your comments and I am sorry for the inconvenience; it seems that it was a very frustrating experience. It is important for us to know the details of your stay so we can provide follow-up in the corresponding areas and make changes to improve. I'm sorry that my colleagues have asked for a tip for a service that they are required to provide because they receive a salary. I'm also sorry for the waiting times. Like you, I noticed that the rain hindered the operation, and in one way or another, an attempt was made to address all the details, but the staff may have been insufficient. If there is anything we can do to change your perception, I am eager to hear from you. Warm regards.

10/10 Excellent

Enrique Alvarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in Roms are smoll
Stayed 7 nights in Apr 2024
Response from Citlali Santos - Coordinación de RRSS on 20 Apr 2024
Hola Enrique, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verlo de nuevo!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 22 Apr 2024
We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future.

6/10 Okay

Edward

Travelled with partner
Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 18 Apr 2024
Edward, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

10/10 Excellent

Cameron Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience, would love to come back! Food was amazing never disappointed
Stayed 6 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 17 Apr 2024
Hi Cameron, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

2/10 Terrible

Irma

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 17 Apr 2024
Irma, we want to express our gratitude for taking the time to leave us your feedback. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

6/10 Okay

Jean

Travelled with family
Disliked: Staff & service, property conditions & facilities
Was a pretty typical all inclusive resort. Food was pretty bland. Fruit bar was great, always tasty and good quality. The pool buffet was terrible. Burgers didn't look like real meat and buns had a musty smell. Coffee from the cactus was excellent... If you don't tip they will just reuse the grounds tho. The beach was very nice. They really try push everyone to purchase their infinity club... Waiting at the check in to get you booked in for an infinity appt. Not worth it. We had a good trip!
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 16 Apr 2024
Hi Jean, thank you to evaluated us and wrrite a review. I'm sorry for the experienced with Infinity Club and the perception that you had about tips. In the other aspects we are glad to know thaht you had a good trip. Regards!

8/10 Good

DENNIS

Travelled with family
Liked: Staff & service
Need upgrade on the bathroom shower area since the shower door is hard to open. The staffs in the gift shop near buffet area need to have better attitude, not inpatient with poker faces, toward customers. Dinning also is very limited and probably need to add different style of restaurant in the facility.
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Dennis, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Hoping to have the opportunity to welcome you again in the future.

8/10 Good

Carlos Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Coordinación de RRSS on 20 Apr 2024
Buen día Carlos, gracias por elegirnos, es maravilloso saber que en general disfrutó de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verlo de nuevo!

8/10 Good

Cubitt Burton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Citlali Santos - Social Media Coordinator on 16 Apr 2024
Hi Cubitt, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

6/10 Okay

Claudio Solis

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 16 Apr 2024
Hi Claudio, We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve!

8/10 Good

Brett

Travelled with partner
Liked: Staff & service
.
Stayed 5 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Hi Brett, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

8/10 Good

Zeiad, Temple Terrace

Liked: Cleanliness, staff & service, property conditions & facilities
They need to update their rooms it’s pretty old and the bathroom showers and room furniture is old . Great service but room service stops at 10:30 pm And the worst part of this kids family resort is that they close all the kids pools and areas at 6 pm. So your kids will be board with nothing to do .
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Hey Zeiad, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

8/10 Good

Shadi Shukri Marie

Travelled with family and small children
Liked: Cleanliness, staff & service
I liked friendliness of staff and some of the evenings events on the program and the pool . But the beach can be in a better condition, also the way they give towels at pool in my opinion should be better instead of having to give cards every time getting towels , sometimes at 7 am or 8pm no one is there to get towels from
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Hi Shadi, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We note your suggestions to improve our service. We hope to see you again!

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Miguel, we appreciate the time that you have invested on writing an overview of your stay with us. We look forward to having the pleasure of hosting you again in the near future. Warm regards!

10/10 Excellent

Badr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very recommended
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Hi Badr, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

4/10 Poor

Anil

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was outdated and too much construction and debris everywhere flying. I'll start with the dining! Food was terrible only two restaurants had decent food and long wait times. Limited breakfast and lunch options compared to other resorts I've stayed at. Kids area was way below expectations from what it shows in the pictures. Entertainment was small room but really loud my kid could barely sit in there and I saw lots of kids covering their ears up. Rooms were dirty and outdated and just didn't feel like home. Only positive thing was beach and water were clean! Lastly, the guys in the red shirts trying to book activities and excursions were really shady! Stay away from them and do your research!
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 13 Apr 2024
Hello Anil, I send you a cordial greeting. I'm sorry for the inconvenience caused by the maintenance work in the lobby, it is a process that we recently started and that will end in May, with the aim of providing better service and meeting guest expectations. We hope to see you again and that you can appreciate the improvements. Thank you.

6/10 Okay

Melissa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Liked that it was kid friendly. Not many options to dine, food was ok. Staff was somewhat helpful.
Stayed 3 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 12 Apr 2024
Hi Melissa, we have options to dinners for example Florencia, Bin Ben, Lighthouse, Samurai and Manhattan Restaurants, also room service. Thank you for your visit and review. See you!

10/10 Excellent

Jaeyoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 11 Apr 2024
Hi Jaeyoon, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

2/10 Terrible

Joel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities are outdated, staff is rude and not welcoming. Pool is outdated,
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 10 Apr 2024
We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Regarding your comments, we regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

6/10 Okay

leticia Aarielle

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
We enjoyed most of our time outside the property. Downtown isn’t far, metro bus in front of property and it’s safe. Management did not accommodate my child’s bday request. They agreed prior to our arrival but did nothing the day off. Good thing we had a lot of excursion line up. The only mexican restaurant on the property was closed the whole long week.
Stayed 3 nights in Feb 2024
Response from Citlali Santos - Social Media Coordinator on 10 Apr 2024
We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Regarding your comments, sorry for the inconvenience about birthday, we regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien para ir en familia
Stayed 6 nights in Apr 2024
Response from Citlali Santos - Coordinación de RRSS on 10 Apr 2024
Gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verlo de nuevo!

8/10 Good

HARDIK Bakulkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good, food options could be better than right now. Overall good stay but needs to improve food quality and choices. Thanks for hospitality.
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 9 Apr 2024
Dear Hardik, we appreciate the time that you have invested on writing an overview of your stay with us. Hoping to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort for family!
Stayed 3 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 9 Apr 2024
Hi Michelle, gratitude for your review, your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.

8/10 Good

Catarina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 15 Apr 2024
Thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

10/10 Excellent

Floriza Cabbab

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just perfect place for my family to stay. Thank you Seadust staff for the perfect service. KUDOS!
Stayed 5 nights in Mar 2024
Response from Citlali Santos, Social Media Coordinator on 7 Apr 2024
Amazing! Thank you for choosing us! Come back soon ;)

6/10 Okay

Sukhjeev

Stayed 2 nights in Mar 2024
Response from Citlali Santos, Social media Coordinator on 7 Apr 2024
Thank you for your evaluation, we hope to see you again!

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a family vacation. One can find lots of activities and entertainment there. We were surprised how they included everything in such a small property. The only thing is that you won't be able to walk a lot there. The rooms were nice and clean but might need some renovations. There was a great variety of food in the main buffet and delicious dishes in the a la carte restaurants.
Stayed 7 nights in Feb 2024
Response from Citlali Santos - Social Media Coordinator on 6 Apr 2024
Hi Anna, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good over all. Inwill givethem At 8 they should include. Some how they convince me to Go the time share presentstion which was horrible or should I say infinity owner ship which its the same . But I refuse to buy it. Unfortunalay they like to Separate classes there
Stayed 4 nights in Apr 2024
Response from Citlali Santos, Social Media Coordinator on 7 Apr 2024
Hi Francisco, sorry for the inconvenience with the Infinity team. Nice to read that in general your stay was good! Thank you to choosing us.

8/10 Good

Domenica yaneth Herrera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Citlali Santos - Social Media Coordinator on 8 Apr 2024
Hi Domenica, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

8/10 Good

Laura Ashley, Hainesport

Travelled with family
Liked: Cleanliness
Fun daytime entertainment staff. Sunday 7pm show was extremely inappropriate for kids, Tuesday show the circus was excellent. Limited hours for food, couldn’t find a place to get a cappuccino until noon everyday. Long waits at the better restaurants due to not being able to make reservations. Very slippery pool decks - saw countless amount of kids fall, as well as adults! Pool waitress Catalina was absolutely fantastic and very attentive, find her and you are set at the pool for drinks all day! Found it odd there was no lifeguard actively watching the pool especially With all the floats and action going on. The shower/bathroom is very outdated. Our tv also did not work properly in the room but we didn’t bother to complain. If we needed extra towels they responded very quickly and room service was also prompt.
Stayed 4 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 5 Apr 2024
Hi Laura! thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

10/10 Excellent

Samreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to beach
Stayed 4 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 5 Apr 2024
Hi Samreen! Thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Citlali Santos - Social Media Coordinator on 5 Apr 2024
We appreciate your evaluation and every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences.Hoping to have the opportunity to welcome you again in the future and demonstrate the changes.Thank you for your visit, your understanding and for allowing us to improve.

10/10 Excellent

Krystin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not very many options for kids dining other than the buffet but some restaurants were accommodating. Overall, stay was great.
Stayed 4 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 4 Apr 2024
Hi Krystin, we really appreciate your kind words and celebrate that you had an amazing days with us. All our staff provide the best of them for our guest. Come back soon!

6/10 Okay

efrain

Travelled with family
Liked: Staff & service
The property needs upgrading. My room light flickered and my safe didn't work. If felt like room needed to be booked to perform maintenance. Although food was good. Lost my headbuds after checking my nike bag. I was looking for them were i left in myside pocket. The bag was returned late and no headbuds. Exercise machines didnt work. Needs maintenance and upgrading.
Stayed 3 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 3 Apr 2024
Thank you for took time to evaluated us. We apologize for any inconvenience you experienced. Your feedback is invaluable, and we'll work to ensure that these issues are addressed promptly. We hope to regain your trust in the future and provide you with a better experience. Regards.

10/10 Excellent

Elida

Stayed 4 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 23 Apr 2024
Hi Elida, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The waiter's attitude at the Manhattan restaurant left much to be desired. Unfortunately, it was very negative and detracted from an otherwise enjoyable dining experience.
Response from Citlali Santos - Social Media Coordinator on 3 Apr 2024
Hi Karina, we apologize for any inconvenience you experienced. Your feedback is invaluable, and we'll work to ensure that these issues are addressed promptly. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes.

10/10 Excellent

Sameer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice partial seaview and spacious rooms, lots of food options, good entertainment shows, hospitable staff. We had nice trip at this resort.
Stayed 3 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 2 Apr 2024
Hi Sameer! Thank you for choosing us, is amazing to know that you spent an amazing days in the hotel, enjoying the ammenities and all the service from the heart that we provide to our guests. We hope to see you again!

8/10 Good

Natascha Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 3 Apr 2024
Hi Natascha, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!!

10/10 Excellent

Irene, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 2 Apr 2024
Hi Irene! We really appreciate your kind evaluation and celebrate that you had an amazing days with us. All our staff provide the best for our guest. Come back soon!

10/10 Excellent

Joanquina

Liked: Amenities
Everything about the place was amazing staff was pleasant
Stayed 4 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 1 Apr 2024
Hi! Thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

10/10 Excellent

Rohit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family reunion!
Stayed 5 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 1 Apr 2024
Hi Rohit! Thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

8/10 Good

Charmaine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice family resort but could use some updating of the rooms/furniture.
Stayed 3 nights in Mar 2024
Response from Citlali Santos - Social Media Coordinator on 30 Mar 2024
We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit!