COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of Sandos Cancun All Inclusive

Photo gallery

Featured image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, pool umbrellas, pool loungers
VIP Access

Sandos Cancun All Inclusive

4.5 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationBallenas Beach1 min walk
    Popular LocationAquaworld13 min walk
    Popular LocationKukulcan Plaza Shopping Mall17 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Choose dates to view prices

Room

3.8/5 guest room rating
  • 1119 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room Ocean or Lagoon Partial View with Balcony

4.1/5 guest room rating
  • 452 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Laguna suite

4.5/5 guest room rating
  • 893 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Superior Room Ocean or Lagoon Partial View

4.1/5 guest room rating
  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Room

4.2/5 guest room rating
  • 797 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Sandos Cancun All Inclusive is near the airport and on the beach. Shoppers can visit La Isla Shopping Mall, while everyone can enjoy the natural beauty of Delfines Beach and Tortuga Beach. Aquaworld and Cancun Interactive Aquarium are not to be missed. Kayaking, snorkelling and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Popular Location

What's nearby

  • Ballenas Beach - 1 min walk
  • Marlin Beach - 11 min walk
  • Aquaworld - 13 min walk
  • Kukulcan Plaza Shopping Mall - 17 min walk
  • Maya Cancun Museum - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • Zango Restaurant — 1 min walk
  • St. Trop — 1 min walk
  • Puerto Madero - 7 min walk
  • Gustino Italian Grill - 8 min walk
  • Harry's - 8 min walk

About this property

Sandos Cancun All Inclusive

Upscale property on the beach, with 3 outdoor swimming pools
At Sandos Cancun All Inclusive, hit the beach, dine on-site at Zango Restaurant or enjoy a drink at one of the resort's 2 bars/lounges. All 213 rooms feature thoughtful touches such as free minibar items and espresso makers, plus in-room free WiFi and Smart TVs with cable channels. Guests will also find pillowtop beds, iPod docking stations and 24-hour room service.
Sandos Cancun All Inclusive offers 213 forms of accommodation with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Beach yoga
  • Fitness centre
  • Sauna
  • Shopping
  • Spa services
  • Hot tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre (6254 square feet of space)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Separate bathtub and shower

Entertainment

  • 32-inch smart TV
  • TV channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27 per accommodation, per stay

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv
Sandos Cancun Inclusive Cancun
Sandos Cancun All Inclusive Cancun
Sandos Cancun Lifestyle Resort All Inclusive
Sandos Cancun All Inclusive All-inclusive property
Sandos Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 479 out of 991 reviews
5 - Excellent 48%
Rating 4 - Good. 270 out of 991 reviews
4 - Good 27%
Rating 3 - Okay. 126 out of 991 reviews
3 - Okay 13%
Rating 2 - Poor. 64 out of 991 reviews
2 - Poor 6%
Rating 1 - Terrible. 52 out of 991 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful hotel. They make it easy to relax and enjoy a stress free vacation. The pools are a great place to cool off and enjoy the swim up bar for a relaxing afternoon. Breakfast and lunch at the buffet provide many different food choices. The staff always made sure to get us any thing we needed and we’re always very friendly and helpful. I’d say they need to improve their WiFi service. It kept disconnecting repeatedly.
Stayed 5 nights in May 2021

4/5 Good

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was excellent! Especially Alberto, mi compadre! The food was ok . The lack of seafood surprised us . We asked for a upgrade on our room so we could have a balcony. No balcóny furniture was another disappointment. The furniture in the room was dated and the bathtub es unusable. They didn’t live up to their ranking
Stayed 8 nights in Apr 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and staff were friendly. Food was great. Cleanliness was great. We didn’t like how we were asked to participate in a demonstration to become Royal Elite when we said we were not interested. Martha was somewhat persistent on our first day of arrival.
Stayed 8 nights in Apr 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the staff members. The food at the hibachi and Italian restaurants were my favorite. The octopus at the French restaurant was surprisingly good. I would probably skip on the steakhouse next time. The drinks were all over the place depending on who made them. The activities were the same every day besides the night shows which were okay. The staff here was fantastic and makes this place nice! The pools were nice and the beach was very windy.
Stayed 6 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff members were extremely helpful,courteous. Erick one of the guys at the desk always welcomed me with a smile and ensured all my needs are met. The food was delicious, and most importantly, the room was exactly as advertized. I will definitely visit Sandos cancun again.. viva la mexico!!
Stayed 5 nights in May 2021