Ratings based on 3,813 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Excellent Service!

Posted 06-Feb-2016
Pros: The staff and the service they provide is EXCELLENT! The room was very clean and the beds were comfortable. The beach frontage was good.
Cons: The toilets in the common areas are very hard to flush with the top button flush and the Wifi was frustrating and spotty.
Location: Good location, within walking distance to local shopping and restaurants, 10 minute cab ride to the malls/outlets.
We had a wonderful week long stay at the RIU. We were located on the 6th floor and had a fantastic view. Our suite was spacious, very clean and comfortable. The beds are comfortable, not the hard as a board ones that some of the RIU's used to have or may still have. The service everywhere we went was excellent. The activity staff provided fun for everyone, they are a great group of young people with a ton of energy. We thoroughly enjoyed the evening entertainment, great dancers and singers. The bartenders and waiters were very accommodating and attentive. I can't say enough about the great service! There was a good selection of food in the buffets for breakfast, lunch and dinner, we did not try the specialty restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Feb-2016
My fifth time there :) I really would recommend to visit !
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Feb-2016
Buen servicio, todos son muy amigables. La comida en general es buena pero si quieres cenar en un restaurante de especialidad tienes que reservar mínimo con un día de antelación ya que los lugares se acaban muy rápido.
3 out of 5
by A verified traveller

Pretty, but older hotel

Posted 02-Feb-2016
Food was not terrible, but not great. Not very many options during certain times of the day. Having to reserve for the nicer dinners is a pain and fills out quickly. Specialty restaurants that do require reservations do not accompdomate very many people at all. Worst thing about this hotel...."the stinky mildew smell". It's just gross. Even in the rooms. After a few days, you adjust to it and don't notice it as much, but still disgusting.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, excellent location, good beach

Posted 02-Feb-2016
Great location, 3 blocks from discos and flea market. Very good beach and wonderful staff
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Feb-2016
Very nice , clean place to stay . Friendly staff . The only drawback , wish quality of food would be a bit better
1 out of 5
by A verified traveller from DF

PESIMA ACTITUD DE CIERTA PARTE DEL PERSONAL

Posted 01-Feb-2016
Pros: Cercania a zonas comerciales, vista al mar. Atención en el restaurant ITALIANO
Cons: Atención del personal y actitud de servicio
Location: Lleno de vida nocturna y comercial
Tuvimos literalmente que pelear para que nos fuera otorgado un buen servivio, ejemplos: 1. El capitán de un restaurante "al aire libre" nos negó acceso a las mesas centrales (con mens viento), en medio de una noche fría y de viento; no aguantamos y nos movimos a una de las mas de veinte mesas VACIAS, en donde al menos no corria tanto viento 2. Al hacer nuestra queja con "SERVICIO AL CLIENTE", el responsable de nombre PABLO, justifico por ser "esa la política", le pedimos una reservación en restaurante que nos habían sugerido y dijo "si tengo lugar ahi, pero como ustedes tienen un menor de 10 años, no sabemos como se va a portar"; obviamente reclamamos (no hay ninguna restricción que especifique eso por escrito) y después de un rato de discusión nos dio la reservación Si este es un HOTEL ALL INCLUSIVE, debe de incluir todo lo que ofrecen. En lo general las instalaciones bien, pero el precio/beneficio es muy bajo; seguro hay mejores opciones (ejemplo BARCELO). NOTA: La tarifa publicada es por persona (no por habitación, como en otros hoteles).
4 out of 5
by A verified traveller from Sharon, MA

Good, but not great

Posted 01-Feb-2016
Pros: See above
Cons: Service. Respond to guests needs immediately.
Location: Great location. Walk to everything.
The good: The grounds are beautiful. Facilities spacious. Rooms very nice with large decks. Staff very nice. Food in Buffet, amazing. The bad: Restaurant food: terrible. Went out to eat at night instead. Had numerous issues within room that were not attended to until I called 3 to 4 times....each!!!! No bathrobes. No slippers. Dated decor in bar area. The shows at night were terrible.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jan-2016
This hotel was great but a little old facility. It has great pool and beach side.
4 out of 5
Recommended
for Everyone
by A verified traveller from s

Hotel Rui

Posted 25-Jan-2016
Es un muy buen hotel y el bufete excelente El estilo es un poco rústico. El hotel en general muy bueno