Ratings based on 4,282 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Wonderful experience!

Posted 26-Feb-2017
We quickly fell in love with this hotel! From check-in to check-out you are treated like royalty. The staff is genuinely caring. The food at the in-house restaurants was spectacular.
5out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Family getaway

Posted 25-Feb-2017
Pros: The cleanliness of the resort and rooms, the extremely accommodating staff, great beach, selection of food and restaurants, and proximity to downtown
Cons: The Italian restaurant menu needs an overhaul. The food at best was below average.
Location: Close to downtown Cancun, marinas,shops, restaurants, and large malls.
My wife and I decided to take a trip to Cancun and bring along our adult children and their spouses (9 total). After researching various resorts we decided on the Riu Palace Las Americas. This was by far one of the most enjoyable trips we have ever taken. We highly recommend this resort. Nothing against younger children at a resort, but this was the first time we experienced an adult result and it was refreshing.
3out of 5
by A verified traveller from Minnesota

Hotel RIU

Posted 24-Feb-2017
Pros: I enjoyed the staff, the cleanliness and the decorations.
Cons: Please see the above statements.
Location: Location was perfect with a shopping center within 2-3 blocks. The beach was very good as it was somewhat sheltered so the waves were not too strong.
The hotel was beautiful, clean and the hotel staff was helpful and friendly. The room was furnished nicely, the bathroom was extremely user friendly. But since I have arthritis, I was not impressed with the steps in the room to get to the TV, couch or balcony, and the TV was not easily seen from the bed. As in most hotels, the mattresses are too firm for my comfort. I would have liked to sit by the pool but was not able since there were no deck chairs, only loungers which I cannot sit on because of back problems. I talked to several other older people who also complained about this situation to me. The outside couches were uncomfortable because the seats were too wide. To sit on them, a person's back is not aligned comfortably. This makes them very uncomfortable to persons with back problems. To get some sun, I needed to walk on the beach or outside the hotel, not what I prefer to do. Since it is adults only, and I noticed there were quite a few older adults, I would think the hotel would be made more accommodating for us. The food was excellent in all the restaurants, including the buffet and 24 hour snack room. I especially enjoyed the variety in the buffet.
5out of 5
Recommended
for Everyone
by A verified traveller from ohio

Very clean and very fun! Lots to do, good food.

Posted 24-Feb-2017
My boyfriend and I go to Mexico once a year. I'm 22 and he's 26 and we both agree it's a happy medium between party resort and relaxation. There's a pool bar where everyone gets crazy and another pool up above that's more calm
5out of 5
Recommended
for Couples
by A verified traveller from Black Springs, AR

The Riu has it all, great resort!

Posted 24-Feb-2017
Pros: Everything - met our expectations in every area. Honored the Adult Only policy (have stayed elsewhere that did not).
Cons: Poolside service was slow depending on which pool you used.
Location: Plenty of shopping and restaurants. Fun day trip - take the ferry to Isla Mujeras.
Beautiful resort, very impressive lobby, super friendly staff, great beach, ocean is an absolutely beautiful aqua. A special thank you to Atalia and Angel @ Don Roberto restaurant. Olga kept our room in perfect order with a friendly smile. So very accommodating, ask and you shall receive. Really enjoyed the shrimp, lobster, fish and steaks at Don Roberto. Yummy tamales served at Fiesta Mexicana. Poolside BBQ was amazing, shrimp, ribs, paella, wings, guacamole and the best pico de gallo ever. Beverage servers poolside and on the beach; mini bar in room stocked daily. Capuchino served my favorite little pastry, a mini cream puff with white chocolate topping, ummmmm. Hotel sent up a bottle of tequila wishing my friend Happy Birthday.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice Adults Only Hotel

Posted 23-Feb-2017
The hotel and staff were great! It's in a very crowded area of Cancun. We prefer to stay out farther in Riviera Maya where it's less crowded. But overall, if you're looking for. Hotel close to lots of restaurants, bars, etc, this place was great. The fact that it's adults only was also nice. The room service offering could have been better. The food, overall, was good. There is a party pool with a swim up bar plus two other quieter pools and also chairs and umbrellas on the beach.
4out of 5
Recommended
for Couples
by A verified traveller from Boston, MA

Great Experience...but with a few gotchas...

Posted 23-Feb-2017
Pros: The food was simply excellent! There were a lot of options to choose from for dinner and everything we had was top notch!
Cons: They did not have enough umbrellas on the beach. There were no restrooms accessible from the beach. We had to dry ourselves and go inside the hotel.
Location: The hotel is on the main "Zona Hotelera" road. There's a small set of stores on the southbound side of the hotel strip.
Blue Beach!! The water was simply gorgeous- with barely any waves and perfect temperature. Excellent conditions for just floating around! Still, the harbor master had prohibited non-motorized water sports because the water was too choppy for his liking. The hotel's section of the beach is fairly small but even though the hotel was fully booked, we never thought the beach was too crowded. You can see Isla Mujeres from the beach so if you want a clean view of only the boundless blue ocean, I recommend another hotel lower down the hotel strip (see map). They did not have enough umbrellas on the beach so I recommend going down to the beach early and "booking" your umbrellas by placing beach towels and a few small items on the lounge chairs. We paid extra for an "Ocean View" room but we could view the ocean only if we stepped out of the room into the balcony. When we complained to the receptionist, he pulled out the hotel map, drew a curved line from our room to the beach and said "See? Ocean View." If you book an "Ocean View" room, I recommend confirming that the room is in the central wing that is directly in front of the ocean rather than the side wings. The food was simply excellent! Amazing fresh fruits and juices for breakfast; great grilled food and fresh fish for lunch; and incredibly well prepared fine-dining-style food for dinner. In 3 days, we never felt like going somewhere else! Overall, a wonderful experience!
5out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Amazing hotel!

Posted 23-Feb-2017
Everything was beautiful. The view was amazing with super soft sand on the beach! Crazy how the hotel next door had hard rough sand compared to the RIU. I can not say enough positives about the staff. They will bend over backwards for you. We were eating fish at the buffet and my husband asked a waiter if they had tartar sauce and he politely said no. Not even 10 minutes later he came back with homemade tartar sauce for my husband! Great food and drinks! I would definitely come back to this hotel!
5out of 5
Recommended
for Everyone
by A verified traveller from R

Great hotel

Posted 23-Feb-2017
I enjoyed my stay in this beautiful place.They have the best service.
5out of 5
Recommended
for Couples
by A verified traveller

Amazing location, fantastic staff

Posted 22-Feb-2017
This place has it all. Great few, a fun time, and most importantly a great staff. We had such a great time at this hotel for 4 nights. The food was fairly good for an all inclusive, and everyone is always ready to provide entertainment or alcohol if necessary. No matter what you're looking for this hotel will have it. 5/5