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Overview of Privilege Aluxes Isla Mujeres Hotel

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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationNorte Beach1 min walk
    Popular LocationCosta Occidental de Isla Mujeres National Park2 min walk
    Popular LocationDolphin Discovery9 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Choose dates to view prices

About this area

Isla Mujeres

Privilege Aluxes Isla Mujeres Hotel is located on the beach and in an area with good shopping. Crayola House and Capitán Dulché Museum are cultural highlights, and some of the area's popular attractions include Tortugranja Turtle Farm and Joysxee Floating Bottle Island. Don't miss out on a visit to Dolphin Discovery. Looking to get your feet wet? Scuba diving and sailing adventures can be found near the property.
Visit our Isla Mujeres travel guide
Popular Location

What's nearby

  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Garrafon Natural Reef Park - 19 min walk
  • Mujeres Beach - 3 min drive
  • Dolphin Discovery - 9 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • Satay — 1 min walk
  • Privilege Beach Club — 1 min walk
  • Rooster - 3 min walk
  • Angelo - 4 min walk
  • Qubano - 4 min walk

About this property

Privilege Aluxes Isla Mujeres Hotel

Upscale resort on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Privilege Aluxes Isla Mujeres Hotel's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 124 rooms feature thoughtful touches such as minibars (stocked with some free items) and bathrobes, plus complimentary wireless Internet access and plasma TVs with cable channels. Other amenities available to guests include iPod docking stations, 24-hour room service and premium bedding.
Privilege Aluxes Isla Mujeres Hotel offers 124 forms of accommodation with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. 40-inch Plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Isla Mujeres resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 the outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Mystique has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

Meals, snacks and beverages included
In-room minibar (some restrictions)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • Meals, snacks and beverages included
  • 3 restaurants
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • 3 hot tubs
  • Fitness centre
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 40-inch plasma TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 24 March 2020 to 30 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 13 and younger are not allowed at this property; all guests older than 13 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 1800 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 13 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Aluxes
Aluxes Privilege
Aluxes Privilege Isla Mujeres
Hotel Privilege Aluxes
Isla Mujeres Privilege Aluxes
Privilege Aluxes
Privilege Aluxes Hotel
Privilege Aluxes Hotel Isla Mujeres
Privilege Aluxes Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel
Privilege Aluxes Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel Resort
Privilege Aluxes Isla Mujeres Hotel Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel Resort Isla Mujeres

Frequently asked questions

Can I cancel my reservation for free at Privilege Aluxes Isla Mujeres Hotel and receive a full refund?
Yes, Privilege Aluxes Isla Mujeres Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Privilege Aluxes Isla Mujeres Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Privilege Aluxes Isla Mujeres Hotel have a pool?
Yes, this property has 2 outdoor pools.
Is Privilege Aluxes Isla Mujeres Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Privilege Aluxes Isla Mujeres Hotel?
Privilege Aluxes Isla Mujeres Hotel doesn't offer parking.
What time is check-in at Privilege Aluxes Isla Mujeres Hotel?
Check-in is from 3 PM - midnight.
What time is check-out at Privilege Aluxes Isla Mujeres Hotel?
Checkout is at noon.
Does Privilege Aluxes Isla Mujeres Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 1800 per person, roundtrip, applies.
Are there all-inclusive benefits at Privilege Aluxes Isla Mujeres Hotel?
Some rate plans available at this resort are all-inclusive.
Where is Privilege Aluxes Isla Mujeres Hotel located?
Nestled on the beach, this Isla Mujeres resort is within a 5-minute walk of Norte Beach and Costa Occidental de Isla Mujeres National Park. Punta Sam Ferry Terminal and Crayola House are also within 6 mi (10 km).
4.6
Wonderful
5 - Excellent
859
4 - Good
257
3 - Okay
67
2 - Poor
19
1 - Terrible
23

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times and always had a great experience. Friendly and helpful staff and nice rooms and public areas. Great beach bar/beach area. Due to limited occupancy, only two restaurants were open for dinner - Satay and the beach bar. Menu at beach bar for dinner is a little limited, but a couple each of seafood and steak options, one chicken option and some pasta. A little more variety over the course of the week would be great - but we enjoyed the food.
Stayed 7 nights in Nov 2020

5/5 Excellent

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was super friendly and accommodating. Bed was comfortable.
Stayed 5 nights in Nov 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and they’re doing a great job of keeping the facilities sanitize. The location is perfect, just a short walk to shops and the ferry. Will definitely comeback
Stayed 3 nights in Nov 2020

5/5 Excellent

Travelled with family, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying in a hotel in Isla. Honestly the best thing about this place is the staff. They were all great. Super friendly and helpful. We had an amazing time! Definitely will be back on our next couples trip.
Stayed 3 nights in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort is phenomenal. They went above and beyond to make our stay perfect. The beach is one of the best spots on the island and it's only a short walk from the main street with plenty of nightife activity. Our room was spotless and we were more than comfortable. The restaurant options were all amazing and the service was way beyond our expectations. We would absolutely stay here again.
Stayed 12 nights in Oct 2020
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