Ratings based on 2,493 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from miami, United States of America

Relaxing time in Cancún

Posted 24-Oct-2016
Pros: The room was amazing, great hotel, excellent location, great beach but the best was the service!!!!!!
Cons: The lobby is under construction, but may stay was amazing
Location: They have a lot to do , Mayan cities ( Chichén Itza, Ek Balam ....), cenotes, natural parks, attractions park, vibrant night live.....
4out of 5
by A verified traveller from Houston, USA

Great beach views

Posted 22-Oct-2016
Location: Two shopping malls are a quick 5 minute car ride away.
If you are traveling with a child who uses a stroller, get ready to carry it up and down stairs to get to the pool area and restaurants as there are no elevators to get you there. The buffet food was ok. The Sushi and Taco restaurants had the best food.
5out of 5
by A verified traveller from silva


Posted 22-Oct-2016
Pros: Everything
Cons: The pillows
Location: Perfect distance
They Treat you like a king by the second day all the staff knows you by your first name room service is the best never a dull moment
4out of 5
by A verified traveller from US

nice facilities, friendly staff not great food.

Posted 21-Oct-2016
Location: The location is fantastic! The pools and beach lounging were amazing! The room was spacious, clean and comfortable.
Construction had a minor negative affect on our stay. More importantly, the food is very bland and not great quality. The best was at the pool Mexican restaurant for tacos or nachos. The Asian restaurant was pretty good too. We felt we needed to go offsite for a good meal, which we definitely found at Harry's down the road. Most of the staff was great, aside from the hard sell for timeshare. Notably, Arturo & Jorge at the pool and Ruben in the Asian restaurant. Bartenders need more finesse to make a good cocktail.
1out of 5
by A verified traveller from N

Very Disappointed

Posted 19-Oct-2016
Pros: Pools
Cons: lobby under construction
Location: Good location
Very disappoint I was not notified by Expedia that this hotel was under construction. The Lobby was closed along with several restaurants. There was no water in our room from 12pm to 12am one of the days during our stay.
5out of 5
by A verified traveller from US

Great resort with beautiful beaches

Posted 18-Oct-2016
My husband and I just visited the Omni for 4 days in mid October and had a wonderful time! Rooms: The rooms were cold and easily controlled with a thermostat. We paid for an ocean view room and it was worth the upgrade. The views were spectacular and it allows you to have a view of all of the pools, beach and activities going on below. The porchs were also nice and comfortable to read a book and lounge if you wanted to seclude yourself. The rooms are not completely soundproof and we used a noise maker at night to keep hallway to a minimum. Food: The hotel is going through some remodeling and one of the bigger restaurants was closed, so we mostly ate at the buffet. They have a large variety of foods and try to accommodate different pallets. Each meal had a lot of options (seafood, Mexican, Italian, American). They may have not been exactly like the food we have at home, but they were pretty close and I appreciated the effort. The beaches were pristine! The ocean was bright blue with lots of warm waves. They maintained the beaches every morning and kept them clean and trash free. Occasionally you'd get someone trying to sell you something on the beach, but they were quickly chased away. If you go into town, avoid having the taxi take you to "markets where locals shop". Stick to the big malls the vallet suggest. They do have a lot of people offering you services (timeshares, photos, activities) but a polite "no gracias" kept them away. They did not hound you if you declin
5out of 5
by A verified traveller from Bronx., New York

great hotel,great food,amenities., pools n beach..

Posted 16-Oct-2016
Pros: Everything is perfect
Cons: Nothing at all
Location: All is at a driving distance.,Take public transportation which is safe or a taxi at any time., Police are always patrolling the zone.
Food was excellent seven different restaurants a wide variety.., pools n beaches are very close to rooms n the restaurant it has its own disco club., rooms are perfect no one bothers you from room service as long as u put the do not disturb sign. The welcoming or reception is magnificent all kind of drinks at reception/., room fridge is full every day at no cost with the all inclusive.soda water n beer... coffee maker with packages... excellent been here three time can not complaint....
5out of 5
by A verified traveller from San Diego

Had a great time, the staff were fantastic!

Posted 14-Oct-2016
Pros: The beach, the food, the staff, and the pools.
Cons: The drunk morons in the pools, at the buffet, and the hotel shows was annoying. I know people are on vacation, and having a good time, but c'mon.
Location: Location was great, museum and archeological site right next door was outstanding.
Everything was great, they are doing some remodeling which was slightly troublesome, but the food, and the friendliness of the staff made up for it.
5out of 5
by A verified traveller from US

Friendly staff and good for family

Posted 13-Oct-2016
Location: Convenient to hop on a bus
Great swimming pool and beach, friendly staff,good Italian restaurant. The only thing I am disappointed is that their seafood restaurant is closed for renovation.
5out of 5
by A verified traveller from Florida

Best experience ever!!

Posted 09-Oct-2016
Pros: The food and the staff!!!!
Location: There's Is plenty to do There is a strip nearby with clubs and bars, etc. Always take the bUS bc it's only $1 and runs every 2 min
Room was beautiful and we had a lagoon view. The staff was nothing short of amazing!!!! They made my stay enjoyable. They were always so kind and always go above and beyond!