Ratings based on 1,397 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveller from Washington State

Cancun Family Vacation

Posted 24-Aug-2015
Pros: Friendly Staff
Cons: Pool very hot, Wi-Fi can be stronger. Limited activities in the evening. Outside bars close early.
Location: Close to downtown. Easy, cheap transport in hotel zone by bus
This is a very basic hotel and certainly not a 4 star resort not what I was expecting. Older hotel, small rooms, double full-size beds. Not a lot of good food to chose from same restaurant for breakfast, lunch and dinner (except one dinner we were able to get a reservation). I give it a 3 out of 5.
3 out of 5
Recommended
for Everyone
by A verified traveller from California

It's ok I was just expecting more luxury

Posted 24-Aug-2015
They need more restaurants and better food . The hotel looks very old but they keep it nice and clean at all times. I have been to the Omni in San Diego and of course very different , San Diego's Omni is very nice and luxurious and in Cancun it's more of an affordable nice place to stay with your family . But not luxurious at all .
2 out of 5
by A verified traveller

Not a five star/all inclusive hotel

Posted 23-Aug-2015
Pros: See above
Cons: See Above
Location: See above
We had a very pleasant experience with All-inclusive package before. But this trip to Omni was disappointing. There were 2 bottles of water and 2 cans of beers in room small fridge and we booked the room for 4. When I asked for 2 more, I was told there is a daily limit on the number of water and beers that you can have in your room! In addition, although we had all-inclusive package, we had to pay extra for room service meal! This hotel has couple of restaurant with limited menu to choose. If they combine all these small restaurant to a big buffet, it would be better for guest because they will have more options and save some money to hotel because of using these small restaurants and their staff for other purposes. For breakfast buffet, you have to wait for long time in line to be seated!! This hotel has show every night at 8PM, but if you see that for 2 nights, the rest is the same. One night live band and the other night a group dance. The drinks on the bar is not so good. Mostly crushed ice with some additives for color you have to tip the bar tender and ask him to make it special of you really want a drink. In general, the staff looks at you like a bag of money. They want tip. if you pay tip less than what they expect, they rudely looked at you and want more!! Omni does not care to clean the ocean in front of the hotel. We check some other hotels beach. They were clean and ready to swim. Also, they forgot to clean the room one day!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Spot

Posted 22-Aug-2015
Pros: Rooms were really nice, engaging hotel staff and food options.
Cons: Pillows were hard.
Food was great. Beach was nice and had lots of pool options.
3 out of 5
by A verified traveller from NC

The resort was tiny and food horrible

Posted 20-Aug-2015
The resort was nothing like I expected. We go to cancun every year and this resort was the worst one we've stayed at. The bar doesn't open until 10; the buffet has limited options and they only have one main restaraunt where you can make reservations. The staff were ok but in no rush to make you feel like you were on vacation. Service was very slow; waited to order drinks for almost 20 mins then they were virgin so had to take them back. The bartenders do not pay attention to your wristbands. I'll never go back. The pools were very spread out away from the outside main activities and they need to update their speakers. I also paid for a King suite and got two double beds. They said they were out but wouldn't refund the difference in price
4 out of 5
Recommended
for Everyone
by A verified traveller from osaka,japan

オールインクルーシブ

Posted 19-Aug-2015
英語かスペイン語わからないと楽しめないかもしれません😍 てきとーでもなんとかはなります❤ またいきたいです😍 フローズンマンゴーマルガリータおいしかったです❤
5 out of 5
Recommended
for Everyone
by A verified traveller from New Yorn

Posted 19-Aug-2015
Pros: Nice view and pleasant staff. Food was good
Cons: Wifi can be stronger. Limited activities in the evening. Outside bars close early.
Location: Close to downtown. Easy and cheap transport in hotel zone by bus
Had lots of fun. Room had nice ocean view which was awesome. Room was clean and fridge always stocked. Staff was friendly and helpful.
4 out of 5
Recommended
for Families
by A verified traveller from Mexico

nice hotel by the beach

Posted 16-Aug-2015
Pros: the staff
Cons: maintenance of the hotel is a Little bit old
Location: the location is not very close of the restaurants or shopping centers of Cancún however you could take a bus
The hotel is nice, the staff is very friendly and allways cooperative the hotel is a Little bit old the quality of the food is fine the variety of the restaurants is very good
4 out of 5
Recommended
for Everyone
by A verified traveller from pembroke pines fl

Very nice hotel

Posted 15-Aug-2015
Great place for families it could use more night activities specialy outdoors
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, Tx

Friendly and helpful staff

Posted 14-Aug-2015
Pros: The service. A great small poolbar on the beach.
Location: A small store across the street which came in handy.
I recently stayed at this hotel and although I thought it was a little small and not as new as other resorts I've stayed in, the staff, service and food were excellent. Took my mom with me and she was on a wheelchair and everyone was willing to help me move her around. I am very please with the service. Great job.