Ratings based on 2,531 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from US

Posted 02-Dec-2016
Fantastic hotel, friendly and helpful staff, good food, beautiful beach
5out of 5
by A verified traveller from Dearborn, USA

Good time, great place.

Posted 30-Nov-2016
Pros: It was recently renovated, some parts are still in construction but it did not cause any inconvenience.
Cons: night club would be great.
Location: not so close to Cancun night life, transportation was easy and fast.
We had an excellent vacation, hotel room was clean, several restaurants with excellent food and excellent staff. Facilities were great: pools, bars, wetbar, palapas, beach, ...
4out of 5
by A verified traveller from US

Nice hotel to be close to sea.

Posted 30-Nov-2016
Cons: Under the construction. I did not get such as information when I made a reservation .
We stayed at hotel all day. So we dis swim in beach and pool.And Drink too muxh. We have two young children (3 and 1 years) so I have concern for food but the resastaurant is very good!!
4out of 5
by A verified traveller from US

Fun in the sun for the whole family

Posted 30-Nov-2016
Pros: Good size, never felt crowded, super staff, excellent food.
Cons: heat the pools! No convenient place to return towels, so people just leave them on their chairs and then others can't tell if that chair is taken.
Location: good location, but no offshore reef
Staff are super friendly and helpful. Food at all the establishments was fresh and excellent quality with a range of options for all tastes. Pools are really nice, but a bit cold this time of year. Beach was beautiful, though the surf was rough so the red flags never came down. Some organized activities, but not a lot.
4out of 5
by A verified traveller from Providence, United States of America

Great hotel, Awesome staff

Posted 30-Nov-2016
It was our first time visiting Cancun and we couldn't have asked for a better hotel. We were immediately greeted upon arrival, given some frozen cocktails & a thorough description of everything available on the resort. The facilities are meticulous, updated & very comfortable. They were undergoing construction in the lobby but it didn't have a negative impact on our stay. The pool areas and beach are gorgeous and have great food & bar service. We especially loved the Pina Colada restaurant and swim up jacuzzi bar. We never felt like the pools or beach were over crowded and was able to get seating without issue. The ocean is very rough in that area. The best part of the Omni is the staff. You won't meet friendlier or more accommodating people. Everyone was incredibly attentive and helpful and made our trip amazing!
2out of 5
by A verified traveller from US

Just ok...do not recommend

Posted 29-Nov-2016
We stayed for 1 week and had an ok time. I wouldn't come back to this resort. 1. The staff here are very tip hungry...if you're not tipping a lot forget being served. 2. The place is under construction and very loud and dusty. 3. The food is pretty bland and very starchy...lots of cheap ingredients. 4. I will say that the beach was very relaxing and nice...but i mean you can find a better resort and just as nice a beach. Btw the door that leads to the kids club was broken and it wasn't fixed during our whole week stay...that door was an accident waiting to happen.
5out of 5
by A verified traveller

Everything was excellent. Would stay there again.

Posted 25-Nov-2016
Great service, accommodations, room, view, beach. Everything was excellent.
3out of 5
by A verified traveller

Tried to sell me time shares

Posted 24-Nov-2016
The hotel was nice but all inclusive food sucked and the one good restaurant to eat at was always "booked". Pools and resort are clean and nice.
2out of 5
by A verified traveller from US

Boring

Posted 22-Nov-2016
Food is bad , constrution in progress made it depressing ugly, noisy .
5out of 5
by A verified traveller from US

Staff members

Posted 20-Nov-2016
Pros: Service
Cons: Nothing
Nice staff members especially restaurant and towel attendants. Pablo, Javier, Gabriella always great. I have kid with special need and everyone went above and beyond to accomodate us. Front desk not so great. Somehow short. Samantha at concierge desk was excellent with her service.