Ratings based on 2,449 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Omni perfection

Posted 23-Aug-2016
Pros: all of it
Cons: nothing
Location: downtown, beach, other resorts pools,
checkin-smooth and easy room-just as it looked online-clean, upkept pool bar-so much fun-Abi, Rueben, Arturo made everyday fun and exciting and even showed us downtown beach-took the best nap ever on the beach beds, so relaxing and comfortable staff-super nice and helpful drinks-if you like vodka stick to sky, the others tasted strange to me food was very good, quesadillas at the mexican spot were great, sushi bar was awesome, la davinci food is excellent overall best trip ive been on, and this was my 5th all incluisive
3out of 5
by A verified traveller

Posted 23-Aug-2016
We stayed two nights. The only concern are the pillows, they where extremely uncomfortable.
5out of 5
by A verified traveller

Great walking distance to everything within resort

Posted 23-Aug-2016
Pros: Beach, food and staff were wonderful
Cons: The walls of the rooms
Location: Could take a 1$ bus to downtown where the nightlife is. Approx 15 mins ride.
Everything was great. Staff is very helpful and caring. Beach is wonderful and the food is great. Lots of variety. Kuku's bar is awesome. Especially Estaban and Alejandro that made our trip! They were wonderful throughout our stay. The only negative thing is the pillows are not comfortable and walls are thin. We could hear everything while sleeping.
4out of 5
by A verified traveller from Laredo, TX

Awsome!!😎😎 Coming back😎😎

Posted 19-Aug-2016
Unforgettable 😎😎🍺🍺👍 No one in my book🍺🍺🍺🍻🍻🍻😎😎
5out of 5
by A verified traveller from Port Orange,FL

This resort is amazing!

Posted 18-Aug-2016
Pros: The staff, the grounds,
Cons: The entertainment staff could just be a bit more involved. They did a nice job, however my family and I have been to resorts that they blow you away!
Location: Perfectly located in the hotel zone, not busy, and across from the Marina that does the jungle tour
I read reviews on Expedia to make good decisions about where to stay. I will say to that this resort is fantastic. Honestly one of the best places we have stayed in Mexico and the Caribbean . The staff is truly the gem in this hotel. They made you feel like family and I know how corny sounds but it is true. I would highly recommend this resort!!
5out of 5
by A verified traveller from Dallas, TX

Wonderful Family Vacation

Posted 17-Aug-2016
One of the best vacations ever, everything was awesome and the Omni staff was wonderful. I definitely recommend the Omni to everyone.
3out of 5
by A verified traveller from H

Hotel staff.

Posted 16-Aug-2016
The hotel by itself was OK, the staff was our issue not very friendly the maid that cleaned our room was not at all courteous nor helpful. No lights in the elevator, although it's all inclusive and we paid for the meals we couldn't get a reservation for the better diners at breakfast the same none courteous attitude directed to the staff that provide you with coffee and water. I would not recommend nor come to this hotel again!
5out of 5
by A verified traveller from Texad

Awesome hotel

Posted 15-Aug-2016
This is my 4th time in Cancun and the 1st time at the OMNI. After reading all of the reviews I decided on this hotel because it had more positives than negatives. I was not disappointed with my decision. Everything was awesome. The restaurants, the staff the room and the entertainment were excellent. My wife and I stayed for 1 week and just returned last night. The pools were all nice and the main one had a swim up bar with music all day long. The pool volleyball was fun as well as the beach volleyball. Had a great time playing. Great entertainment with different shows every night were presented by the hotels activities staff. Michael Jackson show was great. The room had a balcony with a great view . The room was always cold which felt great when you would come in from the heat and it felt awesome especially at night. I didn't hear hardly any noise from my room like some reviews stated. House keeping did a wonderful job everyday. Our room was nice and clean with new towels and our refrigerator was restocked everyday. The food was good. The buffet had a different themes every night. Italian, Mexican, seafood etc. We ate there as much as possible. It's open from 630am- 11 pm. When you 1st arrive make appointments for the 3 restaurants that need appointments for dinner. They were all great. Da Vince (Italian), Pina Colada (Mexican), and La Vista (Asian). Get the Chocolate Piano for desert at Da Vinci. It's cool. We had a fun and relaxing time and I know you will too.
5out of 5
by A verified traveller

Best choice

Posted 14-Aug-2016
We got one of the hotels in Cancun, very clean, good service the staff was courteous, everything was assume. I recommend this resort to any one.
5out of 5
by A verified traveller from San Francisco

Nice Hotel, closed to the beach.

Posted 14-Aug-2016
Pros: The food, and the room we stated very clean. They clean the room everyday.
Location: The location was great.
My experience with the employes of the hotel, they are very nice.