Ratings based on 2,752 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

wonderful stay - great staff-our 6th time here.

Posted 21-May-2017
great pool entertainment - great staff - great drinks. best food at the beach restaurant
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the private beachZ

Posted 20-May-2017
Beautiful hotel. Food was good. Rooms cleans. Staff so friendly! No wifi
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2017
Great staff. Great view. Very relaxing.i had an awesome time.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Great price and friendly staff

Posted 18-May-2017
Pros: food
Cons: keep up the good work
Location: tourist spots
, the food was great and the staff were very nice, the price fits well for its location, i would recommend.
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 17-May-2017
Pros: Service all over the hotel, beautiful beach, great restaurants
Cons: Front desk staff was ocasionally not accommodating.
We loved the Omni! Beach was beautiful and the service was outstanding. We enjoyed all of the restaurants we tried -- only went to the buffet for breakfast but Da Vinci, La Pina and the Sushi bar were wonderful!
4 out of 5
Recommended
for Everyone
by A verified traveller

A Nice Vacation

Posted 17-May-2017
Omni Cancun is a good hotel to start off with. My friends and I got lucky to get offer for an upgrade to one of their villas, the place was nice and clean ( very impressed with cleanliness). Although I suspect the upgrade wasn't a great promotion, but we're happy to pay extra. I don't know what the regular like, but the villas was great and gave us free internet too. The food was decent, our favorite is the Da Vinci restaurant. Skip the Asian was decent (Can't compare to food in Dallas and Houston). We a little disappointed in the Mexican food, we expected more authentic, but great salsa. The buffet is great, we always go back there to 2nd round. The beach is not the best because of the rocky sand, and seaweed, but it is beautiful to look at. The resort is not crowded which we love because it's easy to find chairs. The entertainment group need to work on promoting their activities and do more on the beach, other than that they are great and friendly. The actors from the resort is a little restaurant/shopping area which is great. You can take the bus to go up/down the strip. But if you want to shop for cheap souvinier they have one in the resort too. I would recommend that shop and then shop in the airport because it's cheaper. Other than that it was a good experience. Totally worth the money
5 out of 5
Recommended
for Everyone
by A verified traveller

Yes very nice and staff was very helpful.

Posted 17-May-2017
All trip should include a ride to and from the tour and be pick up at hotel and after the show.
5 out of 5
Recommended
for Everyone
by A verified traveller from houston tx

AMAZING !!!!!!!

Posted 16-May-2017
I have no complaints. I loved my stay here. All the staff were very attentive and friendly from am to pm. My savory was Roberto , I asked for a drink and he said he would bring it to me way down by the jacuzzi and he kept them coming without question. The beach and resort is beautiful. The room was nice and was cleaned and restocked every single day. The food was amazing and there is a lot of options. Making reservations was easy and quick. I would defiantly return.
5 out of 5
Recommended
for Everyone
by A verified traveller from g

Absolutely loved this place!!!

Posted 16-May-2017
Amazing staff!!!!! Orlando down at kukus bar and Rita up at the pool were amazing! They remember your drinks and always have them ready for you! Amazing food selection- the sushi bar is what I ate everyday for lunch because it was delicious! The Mexican bar outside was authentic Mexican cuisine and delicious! Loved the seating at the beach- and tons of chairs at beach and pool. I will definitely come back here! I've been to Cancun before and this was much better than the last resort I had been too!! Played beach volleyball and soccer in the afternoons with other guests!
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, D.C

Beautiful hotel on the beach

Posted 14-May-2017
Pros: Customer service and being all inclusive
Cons: Handicapped access
Hotel customer service is excellent. Staff is amazing and always helpful. We loved the Asian and the Pina Colada restaurants. Although all the food was great! Room was comfortable with a great view. My family and I had a wonderful time at the Omni Cancun.