Ratings based on 2,607 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Florida

American Coffee

Posted 21-Feb-2017
Pros: Nice employees.
Cons: AC way too high. I turned it off completely at night.
Location: No comment.
Americans love either half and half or heavy cream with their coffee. Carnation cream is for emergencies only. A luxury hotel requires the luxury of pure heavy cream.
5out of 5
Recommended
for Everyone
by A verified traveller from pennsylvania

great service

Posted 20-Feb-2017
Pros: we all liked everything about the hotel
Cons: everything is great, but the Wi-Fi is a little frustrating at times, no network available, or difficult to connect.
Location: XCARET was a must, RTV, zip lining, para sailing, los cenotes, playa del Carmen & Cozumel.
Everything was AWESOME. We went for a destination wedding there was 70 of us...we had a great time, excellent service...the wedding was fabulous, the coordination, the whole package was spectacular! Thank you.
5out of 5
Recommended
for Everyone
by A verified traveller

Very nice stay and love my room ,great view

Posted 18-Feb-2017
Transportation from the airport was on time, very helpful polite, our tour guide Micky very informative.The food and restaurants were very clean and good.Our stay was just too short. Can't wait to come back.
5out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis

Great staff!

Posted 18-Feb-2017
Overall it was an excellent experience. The hotel seemed to be fairly updated although wifi was very spotty in many of the main areas. Didn't get a hard sell on the vacation clubs/timeshares which was nice. Beach is excellent and the activities available were great! It was our first visit to Cancun but I'd go again and stay at The Omni resort.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel - great pool

Posted 15-Feb-2017
Pros: From Expedia
Cons: More dinner choices without requiring reservations
Location: A bus ride to the harbor for Isla Mujeres . A bus ride to Xcharet Park - a eco park which should not be missed.
We had a lovely stay. The place is clean, staff very friendly. The only negative was that except for the buffet, all of the other restaurants require dinner reservations and we were unable to get reservations for two of the three restaurants before 8pm. Otherwise - location, amenities, staff - all excellent.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with great service and staff.

Posted 11-Feb-2017
Cons: Some of the food options were mediocre.
The resort is very nice with plenty of restaurant options. The food is okay. The staff are excellent. The beach is very nice with great beach staff service. Everything was well maintained and clean.
5out of 5
Recommended
for Everyone
by A verified traveller from C

Very Friendly Staff

Posted 10-Feb-2017
Thank you for unforgettable vacation that we had there! We enjoyed the hotel and the place. We definitely recommend thus hotel to everyone and especially to families with children. We absolutely will plan to go back to this place! Thank you!
4out of 5
Recommended
for Families
by A verified traveller from BC

Loved this all inclusive

Posted 07-Feb-2017
Pros: The size, the staff, location, beach, Everything!
Cons: Pillows, they were too firm. Would like to see sweet,salted butter available
Location: We took public bus several times during our stay. 10 minutes to Plaza, La Isla shopping mall, Aquarium, 30 minutes to pier, downtown (Walmart,Costco)
The staff are friendly, hard working, and appear to be happy, many have been with the Omni for over 10 years. The all inclusive is best for families and couples, not partiers. Guests were equally friendly. It felt intimate. The buffet had a good assortment, never had to wait in line, nice presentation. The Da Vinci was like dining at a fine restaurant, excellent! The Asian Restaurant was was a close second. Will serve seafood (lobster) additional cost on request The beach was wonderful, bar staff especially Beatrice not only served us, but became our friend. We travelled here with2 other couples, and we all agreed we will be back.
4out of 5
Recommended
for Everyone
by A verified traveller from chicago

Close to hotel row

Posted 06-Feb-2017
The staff was amazing and food was good. Pools were a bit chilly
5out of 5
Recommended
for Everyone
by A verified traveller from Iowa

5 Star Experience

Posted 05-Feb-2017
Beautiful room, staff was friendly and overly accomodating at every request. Restaurants were great and drinks were plentiful and delicious. Pools and beach area very nice.