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Private beach, white sand, sun-loungers, beach volleyball
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.2 out of 5 Very good
995 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationArtisans Market7 min drive
Popular LocationDr. Alfredo Barrera Marin Botanical Garden11 min drive
Popular LocationSanctuary of Hope and Time Capsule17 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

Choose dates to view prices

  • Breakfast Plan Junior Suite Ocean View Double

    Room amenities

    • 700 sq ft
    • Ocean view
    • Sleeps 4
    More detailsBreakfast Plan Junior Suite Ocean View Double
  • Jr Suite Ocean View with Two Double Beds

    4/5 guest room rating

    Room amenities

    • 700 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsJr Suite Ocean View with Two Double Beds
  • Breakfast Plan Junior Suite Ocean View King

    Room amenities

    • 700 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsBreakfast Plan Junior Suite Ocean View King
  • Jr Suite Ocean View King Bed

    4.8/5 guest room rating

    Room amenities

    • 700 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJr Suite Ocean View King Bed
  • Jr Suite Ocean Front with Two Double Beds

    Room amenities

    • 700 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsJr Suite Ocean Front with Two Double Beds
  • Preferred Ocean Front with Two Dbl Beds

    5/5 guest room rating

    Room amenities

    • 765 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsPreferred Ocean Front with Two Dbl Beds
  • Preferred Ocean View with Two Dbl Beds

    4.5/5 guest room rating

    Room amenities

    • 765 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsPreferred Ocean View with Two Dbl Beds
  • Preferred Club Ocean View with 1 king Bed

    4.5/5 guest room rating

    Room amenities

    • 765 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPreferred Club Ocean View with 1 king Bed
  • Jr Suite Tropical View with Two Double Beds

    4.4/5 guest room rating

    Room amenities

    • 700 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsJr Suite Tropical View with Two Double Beds
  • Jr Suite Ocean Front King Bed

    4.2/5 guest room rating

    Room amenities

    • 700 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsJr Suite Ocean Front King Bed
  • Preferred Club Governor Suite

    Room amenities

    • 1087 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPreferred Club Governor Suite
  • Breakfast Plan Junior Suite Tropical View King

    Room amenities

    • 700 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsBreakfast Plan Junior Suite Tropical View King
  • Preferred Club Ocean Front with king Bed

    5/5 guest room rating

    Room amenities

    • 765 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPreferred Club Ocean Front with king Bed
  • Deal of the Day Preferred Tropical View

    Room amenities

    • 700 sq ft
    • Sleeps 3
    More detailsDeal of the Day Preferred Tropical View
  • Deal of the Day

    4.2/5 guest room rating

    Room amenities

    • 700 sq ft
    • Sleeps 4
    • 2 Single Beds
    More detailsDeal of the Day
  • Junior Suite Tropical View King Bed

    4.4/5 guest room rating

    Room amenities

    • 700 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite Tropical View King Bed
  • Breakfast Plan Junior Suite Tropical View Double

    Room amenities

    • 700 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsBreakfast Plan Junior Suite Tropical View Double

About this area

Puerto Morelos

Located in Puerto Morelos, Now Jade Riviera Cancun Resort & Spa is next to a golf course and on a private beach. Puerto Morelos Reef and El Manglar Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Crococun Zoo and Costa Occidental de Isla Mujeres National Park. Travelling with kids? Consider Parque Cenote Las Mojarras, or check out an event or a game at El Rey Polo Country Club. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby.
Visit our Puerto Morelos travel guide
View in a map
Popular Location

What's nearby

  • San Jose Catholic Parish - 6 min drive
  • Puerto Morelos Town Square - 6 min drive
  • Artisans Market - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 11 min drive
  • Sanctuary of Hope and Time Capsule - 17 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • Carnival Buffet — 1 min walk
  • Capers Rest. (Italian) — 1 min walk
  • My Little Italy - 6 min drive
  • Richard's Bistro - 6 min drive
  • Tacos.Com - 6 min drive

About this property

Now Jade Riviera Cancun Resort & Spa

4-star hotel with pools, private beach and full-service spa
Catch some rays on Now Jade Riviera Cancun Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 7 restaurants. All 550 rooms feature modern comforts such as LCD TVs with cable channels, free WiFi and iPod docking stations. Balconies or patios, 24-hour room service and free local calls are among the other amenities available to guests.
Now Jade Riviera Cancun Resort & Spa offers 550 forms of accommodation with iPod docking stations and MP3 docking stations. Rooms open to balconies or patios. 32-inch LCD televisions come with cable channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Now Spa by Pevonia has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

All-inclusive details

All-inclusive room rates at Now Jade Riviera Cancun Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Football
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site clubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-street parking

Food and drink

  • Buffet and à la carte meals, snacks and beverages included
  • 7 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (10710 square feet)

Outdoors

  • Beach loungers
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Linens

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • iPod dock
  • MP3 dock

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 65 per pet, per night
Dogs only
1 per room (up to 22 lbs/10 kg)
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Access to the nearby Gran Coral Riviera Maya Golf course is included in the room rate. Transportation to the golf course is not provided.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun & Spa
Now Jade Riviera Cancun Resort Spa
Now Jade Riviera Cancun Resort & Spa Hotel
Now Jade Riviera Cancun Resort Spa All Inclusive
Now Jade Riviera Cancun Resort & Spa Puerto Morelos
Now Jade Riviera Cancun Resort & Spa Hotel Puerto Morelos
Now Jade Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Now Jade Riviera Cancun Resort & Spa and receive a full refund?
Yes, Now Jade Riviera Cancun Resort & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Now Jade Riviera Cancun Resort & Spa cancellation policy on our site for more details about any exclusions or requirements.
Does Now Jade Riviera Cancun Resort & Spa have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is Now Jade Riviera Cancun Resort & Spa pet-friendly?
Yes, this hotel allows dogs (limit 1 per room) with a maximum weight of up to 10 kg per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.
What time is check-in at Now Jade Riviera Cancun Resort & Spa?
Check-in is from 3:00 PM to midnight.
What time is check-out at Now Jade Riviera Cancun Resort & Spa?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Are there all-inclusive benefits at Now Jade Riviera Cancun Resort & Spa?
Some rate plans available at this property are all-inclusive.
Where is Now Jade Riviera Cancun Resort & Spa located?
Located in Puerto Morelos, this beachfront hotel is next to a golf course, 1.5 mi (2.4 km) from Ojo de Agua Beach and 1.9 mi (3 km) from Puerto Morelos Town Square. Artisans Market and San Jose Catholic Parish are also within 2 miles (3 km).
4.2
Very good
5 - Excellent
444
4 - Good
352
3 - Okay
133
2 - Poor
51
1 - Terrible
15

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Food and the staff at the restaurants were very good. “Preferred Member” privilege was pretty much nonexistent. At the hotels we usually go, the “welcome gift” means a champagne and fruit basket, but Now Jade gave us a mini Pringles... and tiny bottles of liquors. Housekeeping staff keep forgetting to replenish certain things everyday such as coffee and towels, so we had to call them every single day for missing items. Not the best experience. We had the similar lame experience at Dream (the same hotel group). We came to the conclusion that this hotel group offers just mediocre service overall.
Stayed 4 nights in Aug 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Todas las amenidades son muy buenas. Me gustó mucho la habitación pues es amplia y cómoda, la comida de desayuno y cómoda muy variada. Para la cena las opciones abiertas fueron muy buenas. Las piscinas muy lindas, cuidadas y con buen servicio de bebidas (snacks no fueron de mi gusto). Todo el personal siempre muy amable y atento a solicitudes. Muchas gracias.
Stayed 1 night in Aug 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Now jade was very nice. The property was kept very clean, the staff were very friendly and attentive and the food was good. I recommend water shoes for the beach as it was a little rocky in the water. The restaurants are not all open on the same day as the hotel is not operating a full capacity but they do alternate so you do get the opportunity to try them all.
Stayed 5 nights in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the buffet offered more for dinners. It was opened very other night with Asian food only Otherwise, our stay was great!
Stayed 7 nights in Aug 2020

2/5 Poor

Travelled with partner
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities
there is no preferred amenities and management acts like its no big thing that you don't get what you paid for, offered me a free upgrade if id come back again??? I just wanted the upgraded vacation I already paid for. so honestly asked expedia for a refund.
Stayed 7 nights in Jul 2020

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