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Overview of Now Emerald Cancun - All Inclusive

Photo gallery

Featured image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
Balcony

Now Emerald Cancun - All Inclusive

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationEl Rey Ruins8 min walk
    Popular LocationDelfines Beach8 min walk
    Popular LocationMaya Cancun Museum2 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)14 min drive

Choose dates to view prices

Preferred Club Premium with Hot Tub King

5/5 guest room rating
  • 638 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Premium Plunge Pool King

  • 638 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Ocean View King

  • 415 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Garden View With Patio Double

No guest room rating
  • 415 sq ft
  • Sleeps 4
  • 2 Double Beds

Run of the House

  • 415 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Sunset Lagoon View Balcony King

5/5 guest room rating
  • 415 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Deluxe Garden View Double

3.8/5 guest room rating
  • 415 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Ocean View King

No guest room rating
  • 415 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Honeymoon Suite

No guest room rating
  • 794 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Sunset With Hot Tub King

  • 638 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Balcony King

No guest room rating
  • 415 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Double

No guest room rating
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Garden View King

3.8/5 guest room rating
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View Double

  • 420 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Sunset Lagoon View Double

5/5 guest room rating
  • 420 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

About this area

Cancun

Located on the beach, Now Emerald Cancun - All Inclusive is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Chac Mool Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Travelling with kids? Consider Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park.
Popular Location

What's nearby

  • El Rey Ruins - 8 min walk
  • Delfines Beach - 8 min walk
  • Maya Cancun Museum - 2 min drive
  • Ballenas Beach - 4 min drive
  • Aquaworld - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 14 min drive

Restaurants

  • Navios - 11 min walk
  • Mikado - 4 min drive
  • Tempo By Martin Berasategui - 4 min drive
  • Gustino Italian Grill - 4 min drive
  • La Capilla Argentina - 4 min drive

About this property

Now Emerald Cancun - All Inclusive

Upscale resort on the beach, with 3 outdoor swimming pools
Spend the day playing on the beach then return to dine at one of Now Emerald Cancun - All Inclusive's 7 restaurants. All 427 rooms provide in-room free WiFi, room service and TVs. Other amenities available to guests include coffee makers, hairdryers and laptop-compatible safes.
Now Emerald Cancun - All Inclusive offers 427 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a bath, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

All-inclusive room rates at Now Emerald Cancun - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free uncovered valet parking on site

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 7 bars/lounges and 1 swim-up bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Arcade/games room
  • Beach volleyball
  • Children's pool
  • Fitness centre
  • Playground
  • Spa services
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference centre
  • Meeting rooms 2

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Bathtub
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 27 March 2020 to 18 November 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms

Property is also known as

Now Emerald Cancun
Now Emerald Cancun Inclusive
Now Emerald Cancun All Inclusive
Now Emerald Cancun - All Inclusive Resort
Now Emerald Cancun - All Inclusive Cancun
Now Emerald Cancun Optional All Inclusive
Now Emerald Cancun - All Inclusive Resort Cancun

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 41 out of 96 reviews
5 - Excellent 43%
Rating 4 - Good. 22 out of 96 reviews
4 - Good 23%
Rating 3 - Okay. 19 out of 96 reviews
3 - Okay 20%
Rating 2 - Poor. 6 out of 96 reviews
2 - Poor 6%
Rating 1 - Terrible. 8 out of 96 reviews
1 - Terrible 8%

4.0/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on 3 separate occasions before and after the new ownership. Now the facility is a lot cleaner and seems to be in better repair overall since the new ownership. The staff are especially intent on making you feel welcome and were extremely helpful. Was lovely never having to get a drink while by the pool/beach. Now I will say the following changes detracted from the experience: the drinks are not as good as they used to be, I,e, weaker. The new family resort thing makes it less fun, as you’re never too far from a screaming kid...also the facility is not designed for children giving the poor things very little to do anyway. Which begs the question as to why they even changed from adults only to family. Also I am sad that the restaurants used to be more experimental and unique. Often having full on entertainment experiences while you dined. This has been throughly sanitized into lifeless replicas of the restaurants from before and mainly feels like they did not want to spend much money on decor during the transition. Makes sense from a business perspective, but from a guest perspective it’s less exciting to go out for dinner. Overall it’s a pleasant stay. But with all of the changes I don’t really see myself returning. It used to be a great adults only- lgbt focused resort. Complete with entertainment that was engaging and fun. The new sanitized version of it is a little bit boring. And the entertainment staff are not as fun as the previous team was.
Stayed 5 nights in May 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Rooms where in bad condition, A/C did not cool room and the towels did not get changed out. If you like to party forget it, bars open at 11:00 am and closed at 11:oopm. Do not expect much from the room bar it has mini beer and nothing else. We will not stay there again, all day long someone was trying to sell you something including time share. What a waste of time.
Stayed 4 nights in May 2021

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all the helpful friendly staff. Honestly they made my stay accommodating and if it weren’t for the bed bug issue I experienced, I would of definitely stood there in the future. Fix that problem and this is hands down one of the best resorts!
Stayed 5 nights in Apr 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2021

1/5 Terrible

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Waited an hour after check in time to get my room. Horrible customer service
Stayed 1 night in Apr 2021