Ratings based on 3,612 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Great resort

Posted 21-Jan-2017
Nice resort great ocean view. Room was nice but typical Cancun. The extras like foot massage the mojito bar and outside grill really make experience great. The outdoor restrooms are a long walk from pool area.
5out of 5
Recommended
for Everyone
by A verified traveller

Mother-daughter vacation

Posted 20-Jan-2017
This was a beautiful hotel with cascades of water flowing everywhere we looked. The place was very clean. Service was wonderful as well as the food. I would definitely go back again without hesitation. Location was perfect on the hotel strip which was within walking distance of a lot of things including the mall. The beach was very sandy and you could walk for a long time along the hotel strip.
4out of 5
Recommended
for Everyone
by A verified traveller from PA

Excellent Food and Neverending Drinks

Posted 18-Jan-2017
By the end of vacation I am usually ready to go home. On the last day of our stay at Live Aqua, I was trying to figure out a way to stay longer. The beautiful pools and beaches, excellent service and fabulous weather are what make a Mexican vacation, and Live Aqua does not disappoint-however, for me, it is about the variety of restaurants and entertainment. The food was delicious-especially what was recommended by the wait staff. Dinner at Mb (habenero cream soup in a bread bowl was amazing) was accompanied by a bottomless glass of red wine. The Mexican off the menu at Siete (in between buffets) is the best I have ever had. Loved the seafood risotto at the outdoor Italian restaurant and the fish tacos at the beachside Sea Corner. Wish we could have tried the Thai and Mediterranean restaurants, but we ran out of time. The breakfast buffet was a bit redundant but there was so much, you could do something different each day and not get bored. Drinks were strong and bartenders were wonderful. Entertainment wise it was a bit calm. Good for rest and relaxation, but it would have been nice to have the option for something more. With the number of separate pool areas, they could have provided more than stereo music at at least one of them. All in all, I would definitely go back and would recommend Live Aqua to friends and family.
5out of 5
Recommended
for Everyone
by A verified traveller from T

Wonderful resort!

Posted 17-Jan-2017
The resort was beautiful and clean. The staff was excellent!! Everyone was always very friendly and helpful! The food was awesome! We felt pampered all the time! Will definitely return!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jan-2017
Almost everything about the resort was great , except after checking in they tell you someone well help you with the layout of the hotel, and then proceeds to try and sell you tours, I don't need a sales pitch after traveling all morning, just get me to my hotel room. But that being said, the food was great, the room was good the service was great, the staff was great, the location was great.
5out of 5
Recommended
for Couples
by A verified traveller from Pennsylvania

Excellent experience

Posted 17-Jan-2017
Pros: Service, service, service.
Cons: Dinner meals good, but not over the top.
Location: Beautiful location, across street from upscale mall; great beach.
Third year to Cancun over MLK Holiday. First Nizuc, then Excellence Playa Mujeres, now Aqua. We liked Aqua the best. Unbelievable service, great beach and pools, relaxing atmosphere. Good food, but not great (breakfast and lunch excellent, dinner just OK), wonderful room and views.
4out of 5
Recommended
for Everyone
by A verified traveller from toronto

Nice and clean

Posted 17-Jan-2017
Amazing experience. Great resort for couples. The crowd was all mature people . No dirty college students . Food was good. Had plenty options. The hotel staff was extremely courteous
5out of 5
Recommended
for Everyone
by A verified traveller from CT

Posted 16-Jan-2017
Amazing experience from the staff, to the food, and the surreal scenery. Will definitely be going back.
5out of 5
Recommended
for Everyone
by A verified traveller from Henderson NV

Incredible luxury resort with amazing staff!

Posted 16-Jan-2017
We stayed 6 nights all inclusive. I've heard stories of all inclusive food being mediocre, but the food I felt was gourmet and incredible fresh! We never got tired of the meals. The hotel was very luxurious; it smells of a fancy spa throughout. But most important were the incredibly friendly staff throughout the resort. They all took the time to greet you and ensure you're comfortable and pleased with the service. Rooms were constantly kept tidy and neat at all times. Great location as well right across the street from the mall and everything is a cheap 150 peso bus ride away up and down the hotel zone to downtown Cancun.
5out of 5
Recommended
for Couples
by A verified traveller

Second Time to Liva Aqua! Great Hotel! Group Trip!

Posted 16-Jan-2017
My wife and I go to Cancun every January. This is our second time to Live Aqua and this time we brought 7 friends with us! Our oceanview room was very nice and clean. 24 hour room service is included and you can also order alcohol to the room (we ordered champagne one night). No up-charges for things like coffee or espresso to the room. Some places like Riu charge. Free Wifi throughout the resort, including great service on the beach. The beach is very nice and large. If you have never been to Cancun though, its typically rough waters (red flags up). This was our first Cancun trip where we never went into the water because it was so rough. Typically we go in up to our waists but couldn't even do that. Kind of a bummer, but not really the hotel's fault. Drink service on the beach is VERY good and rarely are you without a drink. Leads me to my next point... There are bars everywhere. Lobby bar, another bar below lobby (with a pool table and entertainment), beach bar, pool bar (HEATED!), another bar by the pool, etc. You get the point. You are never far from a drink! BIg tip here for those looking at Cancun in winter. This resort has heated pools, hot tub, and a HEATED pool bar! The pool water can be really cold in January/Feb and we have been to places where the pool bar is pretty frigid. This place thats not an issue and its nice not having to be freezing when hanging out in the resort pools. I would highly recommend this resort. The 7 others we went with really liked it