Ratings based on 3,777 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from ND

Best place ever!

Posted 25-Apr-2017
If you ever wanted to feel like a king or queen this is the place to go. Food, service, quality, spa, pools, bars, and rooms are all off the charts.
5out of 5
Recommended
for Everyone
by A verified traveller

Great service and food

Posted 23-Apr-2017
Stayed 5 nights and had an incredible stay at Live Aqua. The staff are all very friendly and ready to serve every need. Really enjoyed the food at the seafood spot by the beach and the BBQ restaurant was great. We are for sure going back soon.
Comment from Hotel Management
24-Apr-2017 by Alfredo Santamaria, General Manager , Hotel Management
Thank you very much for sharing such a wonderful review of your recent visit. I am delighted to know that both the staff and the food where the highlight of your experience and that this would motivate you to return soon. We sincerely hope to have the chance to serve you once again, Alfredo Santamaria General Manager
3out of 5
Recommended
for Everyone
by A verified traveller from indiabapolis. Indiana

Posted 21-Apr-2017
Nice best thing was couples stays there were friendly to the other couples and get along well. We played pool table with other couples and had great fun
Comment from Hotel Management
24-Apr-2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you for sharing your review and for mentioning the aspects you enjoyed regarding your stay, I deeply regret to read that we did not manage to exceed your expectations, I remain at your service if there is any constructive criticism you would like to share on the aspects we can improve in order to guarantee our guests complete satisfaction, our guests feedback is welcomed in order for us to create strategies that will guarantee perfection. Regards, Alfredo Santamaria General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from oklahoma

Awesome place great people great food

Posted 20-Apr-2017
We have been two years in a row and already planned a third
Comment from Hotel Management
20-Apr-2017 by Alfredo Santamaria General Manager , Hotel Management
I appreciate your warm words of recommendation, but above all, your loyalty to the Resort. We will be delighted to have you back for a third time and surpass by far your previous experiences. Regards Alfredo Santamaria General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel with a beautiful view

Posted 18-Apr-2017
Pros: Cleanliness, order, staff, food. everything
Cons: Nothing
Location: Great location in front of a nice shopping center. Close to everything yet secluded private beach.
Adults only, orderly managed. Great location, excellent service. We were celebrating pre anniversary and the staff at the restaurant prepared a dinner surprise to us. We love it.!
Comment from Hotel Management
18-Apr-2017 by Alfredo Santamaría General Manager , Hotel Management
Thank you very much for sharing your review and for mentioning so many positive elements about the Resort. We are happy to know that the efforts of our staff to provide an exceptional service have been appreciated. We strive to make every stay as close to perfection as possible and we will continue working hard in this direction. It would be an honor to have you as our guest again. Warm Greetings, Alfredo Santamaría General Manager
5out of 5
Recommended
for Couples
by A verified traveller from Wisconsin

Beautiful beach and Hotel.

Posted 18-Apr-2017
Pros: The pools were really nice and you had a variety of them and also the variety of Restaurants.
Cons: Entertainment could improve for the nightlife with more live music preferably after 9:00 pm.
Location: Loved the location due to the shopping area across the street with other affordable fun restaurants on the water.
We were there for 7 days and everyday was wonderful from the service, food, and the most beautiful beach. The staff was very accommodating in all our request with a good attitude.
Comment from Hotel Management
18-Apr-2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you so much for sharing your wonderful review and recommendations. Given that our Spa Concept focuses on offering the most relaxing and serene ambiance for our guests to disconnect, we stray from the regular nightly entertainment offered in other resorts, however, should our guests feel like taking advantage of Cancun's spectacular nightlife, our entertainment staff sells tickets to the best night clubs in town. Thank you once again for your comments, we would be delighted to be considered once again should you decide to visit the beautiful beaches of Cancun. Alfredo Santamaria General Manager
5out of 5
Recommended
for Couples
by A verified traveller from Franklin, WI

Relaxing vacation experience

Posted 18-Apr-2017
Pros: We liked just about everything.
Cons: The landscaping could have used a little attention but the time of year probably played into the appearance of some of the plants.
Location: The location was perfect if you wanted to sit on a beautiful beach and watch the even more besutiful ocean. There was no need to leave the facility.
We had a lovely time from check in throughout our stay. The facility is beautiful, the people are wonderful, the food was great and the beach was the best. While we did not use them, the amenities available are similar to any offered at any other luxury resort. We would definitely return.
Comment from Hotel Management
18-Apr-2017 by Alfredo Santamaria General Manager, Hotel Management
I appreciate the time you have taken to share your experience, and so many wonderful comments regarding the aspects you truly enjoyed during your visit. Thank you as well for your constructive feedback, we will be sure to take it into account so each step within our Resort is a luxurious journey. We hope for the opportunity of being your hosts once again, Alfredo Santamaria General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from San Juan, PR

Excellent hotel to rest and to enjoy Cancún.

Posted 15-Apr-2017
Pros: Everything...from food to security.
Cons: The control of persons making get togethers in the rooms.
Location: Across the street you have an international stores shopping center, and at walking distances markets, aquatic motorized activities.
It's location is great. The hotel facilities, cleanliness, comfort, and staff are excellent. Not noisy, inspiree to relaxation every single minute. The description of the facilities and amenities in the website are by far short. It's outrageous!
Comment from Hotel Management
17-Apr-2017 by Alfredo Santamaria General Manager, Hotel Management
We are completely honored to read that your visit to Live Aqua Cancun was more than enjoyable and lived up to your expectations. We truly appreciate all the positive remarks about our resort and especially about the service, it’s very motivating to see our hard work reflected in your comments. We will be looking forward to your next visit. Sincerely, Alfredo Santamaria General Manager
5out of 5
Recommended
for Couples
by A verified traveller from Saint Louis, MO

DO NOT MISS THE CHANCE TO STAY HERE!!!!!!!

Posted 15-Apr-2017
Pros: Everything. Service, View, Price, Amenities, Location, Staff, Food, Spa, workout room, Bars Luxury at its finest!
Cons: Nothing at the resort that we can think of, It was Fantastic. If first time to Cancun, Exiting Airport can be an experience. USE BD Travel / Expedia
Location: Lots to do close by, Safe, and a great Experience. Excursions for boating, para sailing, fishing, food, drink, malls, you name it its all close by
This was by far the best choice we could have made for our trip. We will be back again and again. The Staff was Excellent!, Exceedingly Helpful, Polite, Always someone available. The Rooms are Unbelievable, with Ocean views. Amenities everywhere, with several pools, hot tub, Beach with cabanas, beds, lounge chairs, and umbrellas Multiple restaurants across the resort, Bars at every turn. Right on the main strip, with countless things to see and do withing walking distance, or if you are not a walker, take the bus for 1.00 american. The busses run about 2 min apart so you wont waste your vacation waiting and get to take in a little of the local culture and meet a lot if interesting people. Or if bus is not your thing, cabs are everywhere and rates are reasonable, most attractions up and down strip will run about 10.00 american for a cab. If in doubt just ask the concierge. View are breathtaking. Two large shopping malls within walking distance, one just across the street with Harbor view. Be advised they rely on Tourists so there are vendors everywhere trying to sell you some type of excursion. And do not miss trying the Hacienda Restaurant. just up the street, excellent food and proportions. reasonable, about 25.00 USD per person. Also, the Hornito's Distilleria, Mexican Water at its finest! with a restaurant attached, great atmosphere and overlooking the harbor, at sunset is delightful. We cannot say enough, this is the place to stay in Cancun!
Comment from Hotel Management
17-Apr-2017 by Alfredo Santamaría General Manager , Hotel Management
Thank you for speaking so highly of our service and the quality of experience we offer to our guests, we are completely honored to receive such a positive feedback and read that your visit to Live Aqua Cancun was enjoyable and exceeded your expectations. It was a pleasure to make your stay so memorable, as we always try to impress our guests with the service, food choices and serenity of the environment. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you next year. Sincerely, Alfredo Santamaría General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Great service and people.

Posted 15-Apr-2017
David was our favorite waiter at the pool. Sarah was super helpful and kind. She works in the Lobby at Concierge desk.
Comment from Hotel Management
17-Apr-2017 by Alfredo Santamaria General Manager , Hotel Management
Thank you for taking the time to write a brief review about your experience at Live Aqua Cancun. I am very happy to read that you found all our services up to your expectations, highlighted by the warmth of the service by David and Sarah. I will be sharing your comments with the entire team, as they are of great motivation for each of us. We look forward to your return. Sincerely, Alfredo Santamaria General Manager