Outdoor pool, pool umbrellas, pool loungers
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Reviews of Las Gaviotas Hotel & Suites

3 out of 5
Las Gaviotas Hotel & Suites
Paseo Poktapok Lote 1 Zona Turistica, Cancun, QROO

Reviews

6.6
Rating 10 - Excellent. 9 out of 47 reviews" "
Rating 8 - Good. 14 out of 47 reviews" "
Rating 6 - Okay. 11 out of 47 reviews" "
Rating 4 - Poor. 7 out of 47 reviews" "
Rating 2 - Terrible. 6 out of 47 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Las Gaviotas Hotel & Suites on 20 Apr 2024
Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia.

6/10 Okay

Luis

Stayed 7 nights in Aug 2022

10/10 Excellent

Ernesto Jose De, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2022
Response from Las Gaviotas Hotel & Suites on 6 May 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

gary

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Las Gaviotas Hotel & Suites on 21 Mar 2020
Dear guest, our biggest motivation is that our visitors have a good experience during their stay, so we will appreciate that you tell us about your experience to know what you did not like and we can improve. We invite you to visit us soon and live a more comfortable experience. Best regards!

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property location was quiet and in a nice neighborhood. I did not like that there was no television in living room area, there was a television in kids room, but not in master room. We did not like that. Breakfast was advertised when we booked - and with 4 children, I booked that place for that reason. When we got there, I asked time of breakfast and they said we were the only ones getting it, but first she checked our reservation. Breakfast was toast, peanut butter/jelly, coffee, one fruit per person, and kerns juice for three days, which was replaced by tang for the next three days. When peanut butter ran out, that was it- only jelly. That should be advertised, I was expecting warm breakfast - since the pictures we saw showed hot breakfast and there was no distinction made in the information. I also had to remind them every morning to provide us breakfast, which should have been understood based on our booking. Mari, our assigned cleaning lady/host was attentive with all our question, she was great. Unfortunately, she could only do what she could based on what the property allowed her to do.
Stayed 8 nights in Dec 2019
Response from Las Gaviotas Hotel & Suites on 8 Jan 2020
Dear María, we appreciate your time telling us your experience and we are pleased that you enjoyed your stay. We apologize for the incidents that occurred regarding breakfast, thanks for notifying us so that it does not happen again in the future. We will continue working to provide the best service and hope to see you soon. Best regards!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience .
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 5 nights in Mar 2019

2/10 Terrible

Maribel, California

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I don’t like, that wasn’t what I was expecting, no hot water,
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
The hotel staff is nice and accommodating. They gave us good tips about what to do in the area. Good: -spacious rooms -free bottle of water and carton of milk -free parking -nice pool -air conditioned rooms Bad: -water heater broke during our stay so we had to take cold showers -you have to ask for towel replacements at the front desk instead of getting them exchanged in your room -you get charged $10 per spotted towel so you have to be extra careful with make up -there is no bell at front desk so if there is no one there you have to yell for someone if there is someone there -you only get one breakfast. You don't get breakfast for every day of your stay. -breakfast is literally toast with jam and coffee -not all of the power outlets worked -bed sheets were stained

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place close to hotel zone
The hotel was nice and clean, staff very friendly and helpful. Only bad thing....no pressure on the shower head and no TV!

2/10 Terrible

maria, r

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as presentable as it was advertised
I'd rather have my money back This is not what I expected out of Expedia This location was very deceiving

2/10 Terrible

Jess, New Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not your go to hotel
everything is far from here . no microwave . says continental breakfast and didnt have nothing .swimming pool was very hot .

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Emiliano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice hotel, but very bad staff
The first night we arrived we were placed in a room with an air conditioning that didnt cool the air. We were moved to another building (no elevators, had to move the bads 4 stories down and then again 4 stories up, the staff didnt help us). The second room air conditioning stopped working after ten minutes of entering the room. We spent the first night with no air conditioning at all. The worst part came the last day (December 31). We did the check out at 8am because we had the Chichen Itza tour that day. We left our bags at the lobby and the plan was to come back, take our bags and travel to Playa del Carmen around 9pm to spend the night of the 31 there. However, when we returned from the tour, the lobby was empty and locked. We had to wait two hours until the guy in charge of the lobby came back, drunk, and gave us our bags. We didnt make it to Playa del Carmen on time and arrived past midnight.

10/10 Excellent

Erik , Orange County, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay when visiting Cancún
Very friendly stuff, early check in wasn't a problem. Quiet place. Will stay there again for sure. I recommended to friends already.
View close to the hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment in Paradise
The facility was way more than we expected with a full size 2bd 2bath, apartment style. When we checked in the guy at the front desk didnt speak very much English at all! However we were still able to get everything squared away upon check in. The hotel was part residents and the other part hotel. A few negatives was that the pool closed at 9 so we weren't able to take advantage of that amenity because we got back in after it was closed. It also sits a little further off the strip so it's a bit of a walk to restaurants and bars but only about 5 to 8 minutes in a car. Overall this place is perfect for location cleanliness and price! I would recommend this place for sure for families and couple's or groups.

10/10 Excellent

S, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
Let me start by saying you get what you pay for. Don't pay lower rates expecting 5 start digs. I personally love to go down to Cancun and various other locales strictly for the beaches and food so I don't need my accommodations to be super fancy. The place was a lot bigger than I expected, in fact, it was a 2 bedroom apartment with a full kitchen and living room. Everything appeared clean and the air conditioning worked so I was happy. The only down side was the walking distance from the hotel to the main road/bus stop. I will definitely stay there again.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Be careful if you don't speak Spanish. Also, don't rely on the free breakfast unless you are good with toasted white bread with butter and one type of jelly, coffee, and orange juice. No fresh fruit, nothing hot. They might also offer cereal, but I'm not sure.

2/10 Terrible

Teddy Bear, BZE

Disliked: Cleanliness, property conditions & facilities, room comfort
Find another
Wow! Much to say! As I walked into bedroom, my socks got soaked from the water that got onto the floor from the open window. Neighbor poured cold water on me as he watched me shower. Shutters were missing at the bathroom window just below head level. Bad deal:-(. Said breakfast included, but after some calls to reception, they finally brought us orange juice and disgusting coffee. Is that breakfast??? The bed was comfy, but smelled moldy. Internet was supposed to be free, and it sure was. Wasted an hour trying to connect, no success. Plenty space, for those who have kids. Lotsa closet and shelf space, good for those who want to stay somewhere for many nights, and need closet room.

8/10 Good

Kathy, Tulsa, OK

Liked: Cleanliness, property conditions & facilities, room comfort
Good reflection of the Isla
Room came with fridge, safe and air conditioning. Rooms surround a beautiful court yard with a swimming pool. Hotel sits right in north beach and a couple of blocks from the market area. Each room has a covered patio with a table and chairs. Not luxury but who needs fancy when the beach is so close!

2/10 Terrible

louis, somerset nj

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No Buffett 1 old tv in living room in a 2bdr suite
I was there with my family and nothing like the pictures you see in internet they said continental breakfast and according to them its only coffee and a fruit cocktail.if you want something else like scrumble egg ,sausage you have to pay extra and I told them that why I have to pay extra when in internet they said free continental breakfast included.they said we dont do buffet because the waste of food.now if you see the pool the water its dirty and smell.I rent a 2 bedroom suited with full kitchen and they said everything is there to cook but it's not true.you have to buy matches to used the stove and they sell them for 6 dollars a tiny box of matches now the worse they have only 1 old tv in the living room and nothing in the bedrooms.so I went to the office and told them why the there's no Tvs in the room and they said sorry but we don't have any available if want to use the laundry you have to buy soaps and pay 10 dollar to used .no shampoos in the shower ,1 toilet paper .no free transportation you have to pay every time you want to go out about 20 dollar 1 way .now if you feel like walking its about 1 mile to the bus stop. Honestly people don't be fooled like me by booking in this hotel I would never used this hotel I don't know Expedia promote this hotel they don't give you what they offer what a shame hotel gaviotas next time I will really look for reviews.now if you really want to try its in you I really hate when people takes advantage of tourists

8/10 Good

Estevan, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
One night
We got to Cancun 1 day early, and needed a place to stay. I had 6 in my party, so the options were few. When we arrived, we found that it was near the Hotel row, but not on it. It was nice and quiet, and exactly what we were looking for.

8/10 Good

Lunasurfer

Liked: Cleanliness, staff & service, room comfort
off from the Cancun Strip but easy to get there
if you are looking for a quite silent place to stay consider that one. The location next to Laguna and even more every close to the golf yard makes it a special one. Also to be stressed here: ask for cheap transfer to next bus stop on cancun strip (you avoid about 15 minutes walk mainly if it is humid outside). Staff is very helpful about that...

8/10 Good

Adriana

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estan en una zona muy tranquila a pesar de ser a media zona hotelera. Los cuartos estan muy amplios, completos y comodos. El personal es amable y servicial. Con ganas de haber estado mas tiempo en este hotel.
Stayed 1 night in Mar 2019

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue muy buena tofo estaba en perfectas condiciones y limpio
Stayed 2 nights in Mar 2019

10/10 Excellent

Camil, Playa del Carnen

Liked: Cleanliness, property conditions & facilities, room comfort
Buena ubicación, buena limpieza. El único pero sería que al ser un complejo de departamentos ya con algo de tiempo, no están actualizados los muebles del mismo, por lo demás todo excelte. En recepción muy amables.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 4 nights in May 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
You might end up with getting NO BREAKFAST!
1. One of the reasons why I booked for this hotel was because it was saying that "European style breakfast" will be provided. However, I was told that there is no breakfast for "today" when I asked the manager, later he brought us 4 loaves of bread with jam, peanut butter, milk and coffee, but I was disappointed. 2. There are some ants on the floor and in the bathroom. 3. The hotel gave us free upgrade to a larger room that has two beds, large dining table and kitchen. 4. A cover of the pillow had some stains. 5. There is a bus stop after about 10 minutes walk that can drive you to beach, La Isla, and so on. 6. You can find a convenience store on the way to the bus stop.

6/10 Okay

luich, mexico city

Liked: Staff & service, property conditions & facilities
Hotel en zona bonita
Está situado en un lugar muy bonito, cerca de la Zona hotelera. Bastante grande y cómodo. En nuestro caso llegamos a las 11:00pm y no hay ni una botella de agua, no hay donde comprar cerca por la noche. Vimos bastantes hormigas en una de las habitaciones.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
La suite muy cómoda
Transcurrió de manera tranquila. En la administración muy amables. Personalmente necesitaba estar en esa zona, aunque está alejada de las playas y del transporte

4/10 Poor

Onivaldo, Curitiba

Disliked: Staff & service
Boa localização,apartamentos simples mais confortavéis,cafe da manhã nem sempre tinha e quando tinha era pessimo,atendentes educados mais nunca resolvia nada,ar condicionado nem sempre funcionava minha sorte que meu quarto era num andar alto com isto tinha a brisa da lagoa.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
서비스 매우 느림 위치 불편

8/10 Good

Alex, Bahia - Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel pelo preço
Bom hotel, quarto espaçoso e bem localizado. Não está na zona hoteleira mas num local bem agradável e gostoso de se ficar. Não é novo, mas vale muito pelo preço.

10/10 Excellent

ABNER JHONATAN, Perú

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel acogedor
El lugar acogedor en una zona muy importante y tranquila. Usé el hotel para descansar, ya que en Cancún hay muchos lugares para disfrutar y conocer

8/10 Good

Laura, Cd. Juarez, Chih.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
limpio en general, muy malo el servicio de desayun
Hotel limpio en general, estuve en la suite y me encontre unas cucarachitas en los gabinetes de la cocineta. El servicio de desayuno nada formal, ya que no tenian una hora para empezar, si ibas te daban un pan con fruta y jugo. Pienso que deberian de tener algo formal para comer ya que esta lejos de cualquier otra forma de conseguir comida si andas sin vehiculo.

8/10 Good

Rodrigo, México DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Una estancia agradable, apartado del bullicio y cerca de la zona turística, excelente ubicación.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Unos dias en Cancun, Paseo Pok ta Pok
Hotel comodo, sencillo, muy aseado, buena zona. El detalle para mejorar es que ofrecen en el buscador de Hoteles.com servicios que ya el Hotel no tiene, como el transporte en un radio de 2 Km. Otro detalle es que ofrecen cocina pero no tienen implementos para cocinar, y los que tienen estan deteriorados. Pero en general es un buen Hotel para pasar la noche.

8/10 Good

Edgardo Orellana, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reconfortable y relajante lugar
...Fue un estancia agradable. El personal estaba siempre dispuesto a ayudar y al cuidado de velar por nuestra tranquilidad... Nota... ( saludos Don Delfino )

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Estancia agradable, buena ubicación y buen precio
Los departamentos se encuentran en excelente estado, bastante amplios! Se encuentra en una zona muy agradable y tranquila; a unos 2-3 minutos de la zona de antros. Cerca un club de golf

6/10 Okay

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Todo Incluido no es cierto
Fuimos a pasar Año Nuevo en Cancún, nos hospedamos en el hotel por 5 dias, las instalaciones y la playa son excelentes, considero que les falta parsonal porque el servicio es muy lento, sobretodo el servicio a cuarto, o no contestan el teléfono o tardan demasiado en llevarlo. El plan que compramos fué Todo Incluido, y no es así, si quieres una cerveza te la dan Corona en vaso igual los refrescos en vaso, si quieres otra marca o de lata tiene un costo adicional de 48 pesos, por poner un ejemplo y así en muchas cosas, eso no lo comentan sino hasta que ya estas instalado, eso y la lentitud del servicio fué lo que no nos agradó, todo lo demás es aceptable

6/10 Okay

Cecilia, DF

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Suficiente
Es más q hotel un departamento

10/10 Excellent

anni dahms

Liked: Cleanliness, staff & service, room comfort
dejligt og roligt - masser af plads
Dejligt, roligt med en venlig hjertelig atmosfære. Rigtig dejlig plads, med store og lyse rum, så man egentlig godt kunne tænke sig at langtidsleje,hvis det bliver aktuelt. Dejlig rengøring hver dag agf venligt personale

6/10 Okay

xxyy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good potential with this location, but some problems
Large rooms with large sitting room area. Kitchen contained gas stove, refridgerator but no microwave. The gas stove was working but it was very dangerous as there was no automatic shutting of the gas in case the burning would stop. Also one of the controls was broken and we had a gas leak for a few hours. The kitchen was supposed to be fully equiped but there were no kettles nor pans and matches. The personal promised to see what they can do but at the end of the dauy nothing happened - manyana... We also had some other problems but they were fixed upon complaining. This site is a long way from the sea but is a good basev camp if you rent a car. Very piecefull. The pool is too small and shallow. Great potential with the suite if the kitchen would be fully equiped and the rooms well maintained.