On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of Ixchel Beach Hotel

3.5 out of 5
Ixchel Beach Hotel
Playa Norte, Isla Mujeres, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 758 out of 1002 reviews" "
Rating 8 - Good. 181 out of 1002 reviews" "
Rating 6 - Okay. 33 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Stefano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Dear Stefano, thank you for rating our performance!

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Best beachfront on the island
Stayed 10 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Dear Martha, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Michael

Stayed 5 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Dear Michael, thank you for rating our performance!

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but over priced
Stayed 3 nights in Jan 2024
Response from Customer Service on 15 Apr 2024
Dear Jimmy, thank you for sharing your experience and we appreciate your valuable input!

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awsome location on the best beach
Stayed 6 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Dear Chad, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful soft sand beach right there.
Stayed 8 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Dear Mark, thank you for sharing your experience and we would love to have you back!

8/10 Good

Haley, East Bernstadt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees and beautiful beaches
Stayed 5 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Dear Haley, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Jordan

Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Dear Jordan, thank you for rating our performance!

10/10 Excellent

Patrick Orion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Servicio a Clientes on 26 Mar 2024
Estimada Patricia, gracias por calificar nuestro desempeño!

6/10 Okay

Alison

I liked the beach
Stayed 4 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Dear Allison, thank you for rating our performance and we would appreciate any feedback that may help us to improve.

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 6 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Dear Wayne, thank you for sharing your experience and we would love to have you back!

8/10 Good

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Playa Norte's action. I wish the pool had more seating around it.
Stayed 4 nights in Feb 2024
Response from Customer Service on 12 Mar 2024
Dear Lisa, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 12 Mar 2024
Dear Regan, thank you for rating our performance!

10/10 Excellent

CELINA

Travelled with partner
Liked: Amenities
Everything was wonderful and the staff was excellent very helpful. First time visiting and everyone and everything went smoothly!
Stayed 5 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Dear CELINA, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Edward, Burlington

Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Mar 2024
Dear Edward, thank you for rating our performance!

6/10 Okay

Amber

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Dear Amber, thank you for rating our performance and we would appreciate any valuable feedback.

10/10 Excellent

Laura Ann

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Ixchel! It’s situated on the best beach in Isla Mujeres. The rooms are clean and well appointed. The staff are friendly and professional. This was my second visit, and I’d definitely return for a third.
Stayed 4 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Dear Laura Ann, thank you for sharing your experience and we would love to have you back!

6/10 Okay

Kim anh

Travelled with family and small children
Liked: Staff & service, amenities
Hotel is outdated. Location and the beach is perfect!
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Dear Kim anh, thank you for sharing your experience and we appreciate your valuable input!

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beachfront, this is our 4th trip to the island and we can't wait to get back.
Stayed 7 nights in Jan 2024
Response from Customer Service on 12 Feb 2024
Dear Joseph, thank you for sharing your experience and we would love to have you back!

8/10 Good

Nicole

Stayed 7 nights in Feb 2024
Response from Customer Service on 26 Mar 2024
Dear Nicole, thank you for rating our performance!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property updated and comfortable rooms. I would upgrade to a balcony room next time. Water cooler in the room was a big plus, tasty juices/ smoothies on property and countless beach clubs and restaurants within walking. We had no problem getting chairs and umbrellas on the beach in early Feb.
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Dear Amy, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ixchel is my favorite place to stay on the island. Great rooms. Restaurant on site is great. The best part is the beach being so clise. Ixchel has to be my favorite place to stay on Isla Mujeres.
Stayed 2 nights in Jan 2024
Response from Customer Service on 5 Feb 2024
Dear, Diane thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Mary Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay when visiting Isla. Close to shopping and restaurants and right on the beach.
Stayed 7 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Dear Mary Ann, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Karin

Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Dear Karin, thank you for rating our performance!

10/10 Excellent

Diane

Amazing location
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Dear Diane, thank you for rating our performance!

10/10 Excellent

Kari, Silver Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right on Playa Norte. Walking to great restaurants. Maid service was excellent, fresh towels every day. Good coffee with expresso machine and barista.
Stayed 6 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Dear Kari, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Dear Corey, thank you for rating our performance!

10/10 Excellent

Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has the best location in Playa Norte. Friendly staff.
Stayed 7 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Dear Orlando, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Beautiful resort. Great staff. Amazing view! Try the frozen Bahama Mama!
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Dear jeffrey, thank you for sharing your experience, we love the pictures and will look forward to have you back!

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Dear Shaun, thank you for rating our performance!

8/10 Good

Deborah

Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Dear Deborah, thank you for rating our performance!

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Getaway
The property is wonderful, just big enough to offer amenities, but not so large that it felt crowded. The rooms are large with wonderful views.
Stayed 7 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Dear Lynette, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay at Isla! Would recommend.
We had a really nice stay over NYE in 2023. Great location next to "downtown" Isla Mujeres with a great stretch of beach in front of the hotel. The suite was way above our expectations; I'd love to go back and stay in the same unit. My only very small complaint is that the pillows are really tall/firm which I found uncomfortable, so maybe bring a small travel pillow if you prefer a thinner pillow.
Stayed 6 nights in Dec 2023
Response from Customer Service on 5 Feb 2024
Dear Christopher, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Jason, thank you for rating our performance!

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear David, thank you for rating our performance!

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Omer, thank you for rating our performance!

10/10 Excellent

Carianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time staying at the Ixchel and we had a wonderful experience. The location is perfect for getting to all the places we wanted to go, but you do have to figure out the one ways if you rent a cart. The staff at the front desk, bar, and servers were great! The only complaint I have about service was that one morning e put our towels on chairs and then went to breakfast. When we came back they took our towels off and when we asked them what happened, they did not acknowledge our concern, but they did have our stuff. Besides that, the service was great and the property was clean.
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Carianne, thank you for sharing your experience, we appreciate your valuable review and we would love to have you back!

6/10 Okay

Xochitl, lockport

Stayed 9 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Xochitl, thank you for rating our performance!

10/10 Excellent

San Juanita

Stayed 2 nights in Dec 2023
Response from Servicio a Clientes on 8 Jan 2024
Estimada San Juanita, gracias por calificar nuestro desempeño!

6/10 Okay

Elias

Travelled with family
Disliked: Property conditions & facilities
Good location
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Elias, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Grayson Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Michael, thank you for rating our performance!

10/10 Excellent

Jamie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Jamie, thank you for rating our performance!

10/10 Excellent

Tila, Cypress

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ixchel has always been top notch from the facilities to the staff—- all the way around!
Stayed 4 nights in Sep 2023
Response from Customer Service on 8 Jan 2024
Dear Tila, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Kelly , thank you for rating our performance!

2/10 Terrible

Maricela Gutierrez

Stayed 5 nights in Dec 2023
Response from Servicio a Clientes on 5 Feb 2024
Estimada Maricela, gracias por compartir su experiencia y apreciamos cualquier comentario adicional que nos ayude a mejorar nuestro desempeño!

10/10 Excellent

Richard

Liked: Cleanliness
Response from Customer Service on 12 Feb 2024
Dear Richard, thank you for rating our performance!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at Ixchel every year and it never disappoints us. The staff is accommodating and the beach is a 10!!! walk everywhere, tons of dining options on Hidalgo Street and within a .5 mile radius.
Stayed 5 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Dear Terry, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Gisela, Miramar Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent attention and service. The food was fresh and good.
Stayed 5 nights in Nov 2023
Response from Customer Service on 12 Dec 2023
Dear Gisela, thank you for sharing your experience and we would love to have you back!

10/10 Excellent

Stacey

Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Dear Stacey, thank you for rating our performance!

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Servicio a Clientes on 12 Dec 2023
Estimado Jesus, gracias por calificar nuestro desempeño!