Staff made the trip by doing extra stuff.
Friendly people, good food, great drinks. I saw a lot of tipping even though it is all inclusive, tipping was optional. The higher floors had better views. Take the transportation at the airport but do private round trip, so others don't waste your time or line up a cab. Spice seemed to have more options and was faster than the rest being buffet style. We did the beach dinner and the chefs plat. It was okay.
Comment from Hotel Management
18-Jul-2016 by Alfonso J - General Manager, Hotel Management
First and foremost allow me to thank you very much for choosing Hyatt Zilara Cancun as host to your recent vacation.
WE are truly happy to know you had an extraordinary time with us and that you specially enjoyed the amazing service provided by our associates.
Thank you very much for your feedback and we cannot wait to welcome you again in the near future.