As a whole the hotel was beautiful. However, the entire duration of my trip -1 week- the only outside oceanview restaurant was closed. We specifically chose this hotel because of the different options to eat from being it is all inclusive and we planned on eating every meal at the hotel. The construction going on was very disturbing to our relaxing vacation- hammers, drills, etc., not to mention we did not get to eat at or enjoy this supposed beautiful restaurant. Apparently there was roof damage that needed to get fixed- understandable, however, because the restaurant was right on top of the pool I watched them paint and make unnecessary repairs my entire trip. they should have remodeled during a planned time when guests were warned. Additionally, like many of the other reviews, I too got deathly sick on my last day of vacation here, only drank bottled water too. Not good.
Comment from Hotel Management
20-Aug-2016 by Alfonso J - General Manager, Hotel Management
Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun.
We are very sorry to know you became ill during your stay and sincerely hope you have now fully recovered.
We would like to emphasize that we have very strict procedures regarding the Cleanliness & Hygiene Control, which are followed according to the Crystal Certification, (the most important international organism to Cleanliness and Hygiene Control), and assure that all of our facilities, food and beverages are within the safety and high quality standards.
Please accept our sincerest apologies for the shortcoming encountered during your stay and please be assured that your comments has already been communicated to the corresponding department heads for the appropriate follow up.
However, we are happy to know you had a great time with us.
Thank you very much for your feedback and we sincerely hope you grant us another opportunity in the future.