Ratings based on 2,120 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Cleveland, OH

Great hotel - even better Staff!

Posted 25-Jul-2016
Great food, great staff, very accommodating. We went during a hot season (Mid July), although our only complaint was the room wouldn't go under 78 degrees and the pool was very warm.
Comment from Hotel Management
25-Jul-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, It was a pleasure to host you at Hyatt ZIlara Cancun during your recent vacation. Thank you very much for bringing your concerns to our attention and please know that we are already working on this. However, we are truly happy to know you did not allow this to affect your overall experience and you very much enjoyed your time with us. We appreciate your feedback and we cannot wait to welcome you again in a not so far future.
5out of 5
by A verified traveller from Miami Beach

If I could give it 100 stars I would.

Posted 23-Jul-2016
You have to go there to experience what this wonderful hotel is. It is beautiful. The food is great, service is the best. Stuff is so great and happy and genuine. My room was beautiful. The view from it was breathtaking! Thank you so much for everything. I can't wait to go back.
5out of 5
by A verified traveller from Philadelphia

It's a very nice hotel

Posted 22-Jul-2016
The staff was excellent the food was good, they accommodated my every need. I would definitely stay there again # the foam pool party was off the hook
5out of 5
by A verified traveller from tokyo

ハネムーンとして最高のホテル

Posted 21-Jul-2016
ハネムーンで初めて訪れたカンクン。オールインクルーシブに不安ありましたが、日本語のメニューや説明書もあったので快適に過ごせました。スタッフ一同すごく親切でとても良かったです。 また、スパは色々種類、時間が選べて凄く良かったです。
Comment from Hotel Management
21-Jul-2016 by Alfonso J - General Manager, Hotel Management
Dear Yoshi, It was a honor to host you during your recent vacation. We are excited to know you had a fantastic time and you very much enjoyed the experience at our Resort. Thank you very much for your feedback and we are very much looking forward to welcoming you again in a not so far future
5out of 5
by A verified traveller

Nice hotel, staff, and location

Posted 21-Jul-2016
Pros: EVERYTHING!!! Wouldn't change a thing
Location: The location was great. 2 malls within walking distance, Aquaworld,
We stayed at the hotel July 14-19th, 2016. This was our first time being in Cancun and it was AWESOME. Our hotel location was perfect. The 2 malls were within walking distance and the food in all of the restaurants was amazing. Our favorite restaurant there was The Spice because it had the buffet which literally had everything you could imagine for all 3 meals. All of the staff was extremely helpful with anything we needed and friendly as well.
Comment from Hotel Management
21-Jul-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, Thank you very much for choosing us to be part of your recent vacation. We are pleased to know you had a fantastic time and you very much enjoyed your vacation. Thank you very much for your feedback and we cannot wait to welcoming you again in the near future.
4out of 5
by A verified traveller

Posted 20-Jul-2016
Five nights was not long enough!! Stayed in the presidential suite and the room was great and the view was breathtaking. Staff also tried very hard to accommodate a friend in other room with her celiac disease and followed her gluten-free diet as best as they could!!
Comment from Hotel Management
20-Jul-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, First and foremost allow me to thank you very much for choosing Hyatt Zilara Cancun as host to your recent vacation. We are excited to know you had a wonderful vacation and that we were able to exceed your expectations. Thank you very much for sharing you fantastic experience with us and we cannot wait to pamper you again during your next visit.
5out of 5
by A verified traveller from Rockwall, TX

Nice hotel with beautiful views!

Posted 19-Jul-2016
Pros: The rooms were very clean.
Cons: The pool was great, but it had this weird wall in the middle that separated part of it from the swim up bar. You had to "climb" over the wall.
Location: The location was close to the airport. We also took a short taxi ride one day to the local outdoor mall.
We stayed at he Hotel Zilara last week and loved it! The staff was amazing, the views were awesome, and the rooms were fantastic!
Comment from Hotel Management
20-Jul-2016 by Alfonso J - General Manager, Hotel Management
Dear Suzie, It was a honor to welcome you to Hyatt Zilara Cancun during your recent vacation. We are truly happy to know you had a fantastic time, while enjoying the great location, your lovely room, as well as the excellent service provided by our valued associates. Thank you very much for you feedback and we cannot wait to pampering you again in a not so far future.
4out of 5
by A verified traveller from FL

Staff made the trip by doing extra stuff.

Posted 18-Jul-2016
Friendly people, good food, great drinks. I saw a lot of tipping even though it is all inclusive, tipping was optional. The higher floors had better views. Take the transportation at the airport but do private round trip, so others don't waste your time or line up a cab. Spice seemed to have more options and was faster than the rest being buffet style. We did the beach dinner and the chefs plat. It was okay.
Comment from Hotel Management
18-Jul-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, First and foremost allow me to thank you very much for choosing Hyatt Zilara Cancun as host to your recent vacation. WE are truly happy to know you had an extraordinary time with us and that you specially enjoyed the amazing service provided by our associates. Thank you very much for your feedback and we cannot wait to welcome you again in the near future.
5out of 5
by A verified traveller

Excellent hotel for couples

Posted 18-Jul-2016
Nice hotel with exceptional service. Hotel staff makes you feel special and greets you every time they see you.
Comment from Hotel Management
18-Jul-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, It was an honor to welcome you to Hyatt Zilara Cancun for your well-deserved vacation. Thank you very much for sharing your great experience with us, we are truly happy to know you had a fantastic time and that you very much enjoyed the amazing service provided by our valued associates. We are very much looking forward to pampering you again in a not so far future
4out of 5
by A verified traveller

Stayed a week or n vacation.

Posted 17-Jul-2016
Cons: Better ac in room and restaurants.
Excellent facility, very good restaurants, pool, bars and entertainment at night. The staff is so friendly.
Comment from Hotel Management
18-Jul-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, Allow us to thank you for choosing Hyatt Zilara Cancun as host to your recent vacation. We are truly sorry you felt disappointed with the AC and with the dining option. Please accept our sincerest apologies and be assured your comments have already been comminucated to the corresponding department heads for the appropriate follow up. However, we are happy to know you did not allow this to affect your overall experience and you enjoyed your vacation. Thank you very much for your feedback and we sincerely hope you grant us another opportunity in the near future