Ratings based on 2,081 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Boston

BEAUTIFUL HOTEL AND STAY

Posted 02-May-2016
Pros: Clean Rooms, Attentive Staff (Figueroa Especially Helpful!!), Great Location, Food Variety, Hotel Events (Nightly Entnmnt, Foam Pool Party, etc.)
Cons: All Inclusive Wines were low quality, Beer Selection limited (Dos Equis). Negro Modelo would greatly improve selection.
Location: Very accessible location, several stores and malls within walking distance. Short cab ride to Punta Cancun for other nightlife.
Hotel is clean and first rate. Staff is attentive, our first all inclusive and it was top notch. Meals were plentiful, delicious, and always available. Highly recommend this hotel.
4 out of 5
by A verified traveller from Chicago

Nice hotel with an adult vibe.

Posted 01-May-2016
Room was nice, great view from 6th Floor. Entertainment in lobby was cool and the bar was phenomenal with a great view of the water. Food was decent, about what you'd expect from an all inclusive. Slight snafu at check in. Hotel overbooked and did not have a room available unless you upgraded a crazy amount of money. We stayed in an upgraded room at sister property Ziva. Came back next day to Zilara for the rest of our stay.Ziva is the nicer property but more of a family hotel. If you stay in Ziva get a room in the tower it's worth the extra cash. First time in Cancun and we loved it. Service at both properties was top notch.
4 out of 5
by A verified traveller

Posted 30-Apr-2016
Amazing weather, excellent facilities, great food, excellent entertainment
Comment from Hotel Management
02-May-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, It was a honor to host you at Hyatt Zilara Cancun and thank you very much for sharing your feedback with us. We are happy to know you had a great time and you very much enjoyed the upscale facilities, delicious food offerings, as well as the great entertainment. Thank you very much for your preference and we cannot wait to pamper you again in the near future.
5 out of 5
by A verified traveller

Posted 28-Apr-2016
Staying at the Hyatt Zilara was a wonderful experience! All of the staff was friendly and went out of their way to assist with any needs. The spa had all the amenities one would look for and the massage I had was very relaxing; a perfect accent to a perfect vacation. The gym facilities were outstanding! The best I've see in a resort! All the restaurants offered a variety of menu options and all good ordered was delicious! I would highly recommend this hotel!
Comment from Hotel Management
30-Apr-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, It was a honor to host you at Hyatt Zilara Cancun during your recent stay and thank you very much for sharing your feedback with us. We are truly happy to know you had a wonderful time, while enjoying the upscale facilities and amenities, delicious dining options, as well as the excellent service provided by our valued associates. Thank you very much for your preference and we cannot wait to pampering you again in the near future.
5 out of 5
by A verified traveller from c

Wonderful hotel

Posted 27-Apr-2016
Was a beautiful hotel close to everything. The staff was amazing and so was the food. Can't wait come back.
Comment from Hotel Management
02-May-2016 by Alfonso J - General Manager, Hotel Management
Dear James, It was a pleasure to welcome you at Hyatt Zilara Cancun and Thank you very much for sharing review with us. We are excited to know you had a fantastic time with us and that you specially enjoyed the amazing and delicious food offerings, the great location,as well as the excellent service provided by our valued associates. We appreciate your preference and we cannot wait to pamper you again during your next visit.
4 out of 5
by A verified traveller

Beautiful hotel

Posted 26-Apr-2016
Everything was amazing!! Beach hotel service food and drinks. Maybe could use alittle things going on at night but still amazing !!
Comment from Hotel Management
30-Apr-2016 by Alfonso J - General Manager, Hotel Management
Dear lindasic, It was a pleasure to welcome you at Hyatt Zilara Cancun and thank you very much for taking the time to share your review with us. We are pleased to know you very much enjoyed the upscale facilities, delicious food and beverage offerings, as well as the gorgeous beach. Thank you very much for your kind feedback and we are very much looking forward to pampering you again during your next visit.
5 out of 5
by A verified traveller

オールインクルーシブとしてロケーション、食事、サービスなどすべての満足度が高いホテル

Posted 25-Apr-2016
Pros: すべてにおいて快適でした。
Cons: 何もありません。
Location: とても便利でした。
カンクン、Playa del Carmenを通して宿泊した3つのオールインクルーシブホテルの中で一番満足度が高く、どなたにもお勧めしたいと思ったホテル。オールインクルーシブですがどのレストランもとても美味しく、ドリンクもいつでも気軽にすぐオーダーできるバー・カフェがありました。また、Chef's Plateは、全員でひとつのテーブルを囲み、1皿ずつプレートの説明を聞き、みんなで会話を楽しみながら食事するというとても親しみやすい雰囲気のレストランでした。 また、宿泊してみると意外と重要だと思った点に、部屋から道路までの近さ、ショッピングモールまでのアクセスのよさがありますが、この点についても申し分なくとても便利でした。
Comment from Hotel Management
01-May-2016 by Alfonso J - General Manager, Hotel Management
Dear Guest, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for sharing your amazing experience with us. We are thrilled to know you had a fantastic vacation and you very much enjoyed the incredible facilites, upscale food and beverage offerings, as well as the excellent service provided by our valued associates. We appreciate your preference and we cannot wait to welcome you back again in the near future.
5 out of 5
by A verified traveller

Anything you could want!

Posted 25-Apr-2016
This was our first all inclusive vacation and it didn't disappoint! There were so many options of seating inside and outside and the best service I've ever gotten. My favorite had to have been the shows. The Hyatt dance team is cirque du soleil quality and it's already included! If I had to nit-pick about something, I would say the food quality wasn't always the best, but most of the time it was excellent.
Comment from Hotel Management
02-May-2016 by Alfonso J - General Manager, Hotel Management
Dear Vicky, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for sharing your honest feedback with us. We are pleased to know you had a wonderful first experience and that you very much enjoyed the fantastic nightly entertainment, excellent facilities, as well as the great service provided by our valued associates. Thank you very much for bringing your concerns to our attention and we are very much looking forward to having you with us again in the near future.
5 out of 5
by A verified traveller from Z

Amazing Hotel

Posted 23-Apr-2016
This hotel was clean, friendly, and had gorgeous views of the facility and beach! The beach was just steps from the hotel. You could walk on the beach for miles and miles. There were always plenty of beach chairs as well as cabanas that you could lay out on when you are actually on the beach. The cabanas were nice especially when you wanted to stay out of the sun for a bit. There was even a bar on the beach in case you didn't want to go to the swim up bar at the pool. The pool was kept clean and you could get as many beach towels as you wanted (some hotels have limits to how many you take, but this one didn't!) The staff was attentive and curteous. The hotel hosted events each day and night for entertainment. During my stay the hotel put on a foam party during the day as well as a dance party at night. The hotel is just about a mile away from the nightlife in cancun (Coco Bongo and Senor Frogs). The hotel provided transportation to these places and it is an easy walk home. The minute you arrive at the hotel you are treated so nicely. The staff gives you a warm towel to clean yourself off with and a glass of champagne. Throughout my entire stay I was always asked if I was having a good time and if I needed anything. Each staff member would say hi when you walk by! I would definitely stay there again! This is a must book hotel for a relaxing and fun vacation in Mexico!
Comment from Hotel Management
30-Apr-2016 by Alfonso J - General Manager, Hotel Management
Dear Lindsey, It was a pleasure to host you at Hyatt Zilara Cancun for your well-deserved vacation. We are truly happy to know you had a wonderful time,while enjoying the phenomenal view, the gorgeous beach, upscale facilities and amenities, delicios food and beverage offerings, great location, nightly entertainment, as well as the fantastic service provided by our valued associates. Thank you very much for your review and we cannot wait to pamper you again during your next visit.
5 out of 5
by A verified traveller from Sacramento, CA

Beautiful hotel in gorgeous setting.

Posted 22-Apr-2016
Pros: The staff (especially Monserrat at front desk, Patricia at Pelicanos/Maria Marie, and Edwardo at the Swim-up Bar) goes above and beyond.
Cons: Lobby acoustics are pretty bad. Get a room near the edges of the hotel unless you want to hear everything that goes on in the bar and lobby.
Location: Never left the property. No need to when you have everything you need right there!
The staff at this hotel really go above and beyond! Visited with my mother who has some mobility issues, and they bent over backwards to make her comfortable. Great food, lots of options.
Comment from Hotel Management
30-Apr-2016 by Alfonso J - General Manager, Hotel Management
Dear Julie, It was a pleasure to welcome you at Hyatt Zilara Cancun during your recent stay and thank you very much for sharing your honest feed back with us. We are truly sorry to read your tranquility in room was disturb bye the nightly entertainment. Please accept our sincerest apologies and be assured we have shared this information with the corresponding department heads for the appropriate follow up. We are however happy to know you did not allow this to affect your overall satisfaction and you very much enjoyed the delicious dining options and specially the amazing service provided y our valued associates, such as Monserrat and Eduardo, who will be happy to know they were able to make your stay even more pleasurable. Thank you very for your preference and we are very much looking forward to pampering you again during you next visit.