Title: Casa de los Alcatraces Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa de los Alcatraces Hotel in Cancun, near Plaza Las Americas ![Superior Room | View from room](https://images.trvl-media.com/lodging/46000000/45570000/45564500/45564412/9e37586a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![TV](https://images.trvl-media.com/lodging/46000000/45570000/45564500/45564412/d1ea723b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Queen Beds | Bed sheets](https://images.trvl-media.com/lodging/46000000/45570000/45564500/45564412/d672653b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/46000000/45570000/45564500/45564412/25cbacbc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/46000000/45570000/45564500/45564412/3e98eac0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa de los Alcatraces sits in the heart of Downtown Cancun, providing a smoke-free environment where travelers can enjoy complimentary WiFi in public areas. The hotel's strategic location puts guests within walking distance of local hotspots like Plaza 28 and Plaza Las Americas. 8.0 Very good ## Popular amenities - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 7 - Oct 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=45564412&PinnedHotelID=45564412&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=45564412&PinnedHotelID=45564412&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 8 - Oct 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=45564412&PinnedHotelID=45564412&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=45564412&PinnedHotelID=45564412&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=45564412&PinnedHotelID=45564412&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=45564412&PinnedHotelID=45564412&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=45564412&PinnedHotelID=45564412&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=45564412&PinnedHotelID=45564412&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Superior Room | Bed sheets](https://images.trvl-media.com/lodging/46000000/45570000/45564500/45564412/cb7cae61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning TV Fan Private bathroom Daily housekeeping - 110 sq ft - Sleeps 2 - 1 Double Bed ![Standard Room, 2 Queen Beds | Bed sheets](https://images.trvl-media.com/lodging/46000000/45570000/45564500/45564412/01093134.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds ### Highlights Air conditioning TV Fan Private bathroom Daily housekeeping - 150 sq ft - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/58000000/57180000/57171900/57171807/e9d49445.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun, an All-Inclusive Resort Cancun - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-La-Casa-De-Los-Alcatraces.h45564412.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-La-Casa-De-Los-Alcatraces.h45564412.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.15933%2C-86.82710&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=xdrcMfyyDBiK-kiBHxp0l7UUDOw=) Ka'beh, Alcatraces, Smz 22, Cancun, QROO, 77500 #### What's nearby - Las Palapas Park - 3 min walk - 0.2 miles - Benito Juarez Municipal Building - 5 min walk - 0.3 miles - Plaza 28 - 9 min walk - 0.5 miles - Plaza Las Americas - 19 min walk - 1.0 mile - Puerto Cancun Marina Town Center - 4 min drive - 1.6 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive #### Restaurants - ‪Taqueria El Poblano - ‬4 min walk - ‪Hunter Bar - ‬1 min walk - ‪11:11 Club - ‬3 min walk - ‪Cheester - ‬2 min walk - ‪Crustáceo Cascarudo - ‬2 min walk ## About this property ### Casa de los Alcatraces Hotel near Plaza Las Americas Near Puerto Cancun Marina Town Center, Casa de los Alcatraces provides everything you need. Guests can connect to free WiFi in public areas. You'll also find perks such as: - Smoke-free property Room features All guest rooms at Casa de los Alcatraces offer comforts, such as air conditioning. More conveniences in all rooms include: - Bathrooms with showers and shampoo - TVs with satellite channels - Fans and daily housekeeping ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/114000000/113140000/113138000/113137931/82a1563a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Xungla Cancún Downtown Cancun - Breakfast included - Free WiFi - Air conditioning - Kitchen 10 Exceptional 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=113137931&PinnedHotelID=113137931&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/9000000/8030000/8026300/8026260/ffae9ad0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Caribe Internacional Cancun Downtown Cancun - Pool - Kids pool - Restaurant - Air conditioning 6.2 806 reviews £30 includes taxes & fees 8 Oct - 9 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=8026260&PinnedHotelID=8026260&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - TV with satellite channels ### More - Air conditioning - Fan ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 8:00 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 8:00 AM - 9:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts There is limited hot water on site Only registered guests are allowed in the guestrooms ### Property is also known as Casa de los Alcatraces Hotel Casa de los Alcatraces Cancun Hotel la casa de los alcatraces Capital O Casa de los Alcatraces Casa de los Alcatraces Hotel Cancun ## Frequently asked questions ### Is Casa de los Alcatraces pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Casa de los Alcatraces? > This property doesn't offer parking. ### What time is check-in at Casa de los Alcatraces? > Check-in start time: 3:00 PM; check-in end time: 8:00 PM. After-hours check-in is not available. ### What time is check-out at Casa de los Alcatraces? > Checkout is at noon. ### Where is Casa de los Alcatraces located? > Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Las Palapas Park and Plaza Las Americas. Ceviche Square and Plaza 28 are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa de los Alcatraces Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 6.0 Amenities ### 7.0 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 3 8 - Good 2 6 - Okay 0 4 - Poor 0 2 - Terrible 1 ### 8/10 Good #### Verified traveller 4 Mar 2020 Liked: Cleanliness, property conditions & facilities, room comfort #### Loud music at reception, othwrwise perfect stay Clean and overall really comfortable stay. Room got a kitchenette and a private bathroom and location excellent for ADO bus station, mercado 28 and bus stop for hotel zone (+downtown, ferry and else). Only thing bothering us was the very loud music from reception TV still after midnight; i needed to go twice to reception asking to lower the volume... ##### Verified traveller Stayed 2 nights in Feb 2020 ### 8/10 Good #### Verified traveller 17 Mar 2020 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities Yes it was very clean when we arrived and the room was updated with new amenities BUT there are a few problems. First of all the front desk attempted to SCAM us by claiming we had not prepaid and payment was due in cash only. After ensuring him we prepaid, he realized we were not stupid and handed us our room key which had "prepagado' written on it. Prepaid. Also, room service did not clean our room at all or attempt to knock for cleaning. Thus we never received new sheets, towels, or toilet paper. Trash was never taken out as well. When i asked about new towels I was told they did not have any and we were to keep reusing the towels we had. When I asked for more toilet paper we were given a half used roll from what I assume came from another empty room. Overall, the room came with a nice fridge, tv setup, AC, and shower. Dont try to sleep with the windows open because the night clubs down the street will keep you up. ##### Verified traveller Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Erika 6 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Todo estuvo de maravilla. 100% recomendable. ##### Erika Stayed 1 night in Aug 2020 ### 10/10 Excellent #### lalozo9, dallad texas 21 Aug 2020 Liked: Staff & service, amenities, property conditions & facilities All excellent and properly no problems All good thanks for all the atentions ##### lalozo9 Stayed 4 nights in Aug 2020 ### 10/10 Excellent #### Jesus 23 Jul 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente servicio El hotel está muy limpio y el administrador es una persona muy amable ##### Jesus Stayed 1 night in Jul 2020 ### 2/10 Terrible #### Rene, Panama 3 Jul 2020 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service It is a new hotel , witch is nice. The Staff has no education how to deal with customers, and zero hotel experience. Next door is a cheap hostel what plays music very loud hole night long until 5 am so you can not sleep there. Staff wants Cash only, there was also sometimes loud music in reception read all other reviews is my advice, there are better places to stay. ##### Rene Stayed 3 nights in Mar 2020 ## Expedia's Latest Trends ### Hotels > [Occidental Costa Cancún All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Occidental-Costa-Cancun-All-Inclusive.h197382.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Hotel NYX Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hotel-NYX-Cancun-All-Inclusive.h19336096.Hotel-Information) > > [Occidental Tucancún All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Occidental-Tucancun-All-Inclusive.h21544.Hotel-Information) > > [Iberostar Selection Cancún - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Grand Oasis Palm - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Oasis-Palm-All-Inclusive.h1745565.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun](https://www.expedia.co.uk/Cancun-Hotels-Family-3-Bedroom-Ocean-Villa-By-Omni.h11454603.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [The Royal Sands Resort & Spa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Royal-Sands-All-Inclusive-Resort-Spa.h1139341.Hotel-Information) > > [Grand Fiesta Americana Coral Beach Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Fiesta-Americana-Coral-Beach-Cancun-All-Inclusive.h12689.Hotel-Information) > > [Live Aqua Cancun - Adults Only - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Live-Aqua-Beach-Resort-Cancun-All-Inclusive-Adults-Only.h1140762.Hotel-Information) > > [Emporio Cancun Optional All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Emporio-Cancun-Optional-All-Inclusive.h571397.Hotel-Information) > > [Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Cancun Bay All Inclusive Hotel](https://www.expedia.co.uk/Cancun-Hotels-Cancun-Bay-Resort-All-Inclusive.h5806712.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Flamingo Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Flamingo-Cancun-Resort.h888269.Hotel-Information) > > [Grand Park Royal Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > > [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > > [Grand Oasis Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Oasis-Cancun-All-Inclusive.h64052.Hotel-Information) > > [Hard Rock Hotel Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > > [Oleo Cancun Playa All Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Oleo-Cancun-Playa-All-Inclusive-Boutique-Resort.h16419073.Hotel-Information)