beach with strong undertow
This is a beautiful property. The beach is gorgeous and the wait staff could not be more attentive. We were never wanting for a beverage. One downside to the beach is the string undertow. Lifeguards limited swimmers to a small area of the beach and whistled relentlessly for people to come in closer. It was for good reason, we saw them go in a rescue three swimmers that were being pulled by the undertow.
Food was very good but a little more seafood would have been nice. We liked the tepanyaki the best and that was the only restaurant that would take reservations. We did wait over an hour one of the nights.
I would not return to the spa. My facial was 90 percent massage, with a little scrub and lotion to my face. My daughter and I both had facials and both were mostly massage.... if you like massage , maybe you would like this but I wanted a facial. Also paid for four shellac manicures three of the four peeled off within 24 hours. One of them had four nails with the shellac fall off. We went and showed them the one that was the worst, they scheduled my daughter to come back the next day and then left my daughter waiting for 30 minutes and then told her to wait another 10..... I would skip the spa and enjoy the beach or pool. Save your money.
Comment from Hotel Management
01-Dec-2016 by Francisco García, Hotel Management
Dear Kristen Ann,
Thank you very much for your wonderful review , it is encouraging to hear your perception of the service from the members of our staff and how much you enjoyed our food offer. We are sorry to hear about your spa and salon services were not to your entire satisfaction, we have share your feedback with the Managers, the comments from our dear Rockstars are the most valuable keys for us, they allow us to make changes where is needed and improve in order to provide the best service.
We would love to welcome you again and exceed your expectations on your next trip to our destination.
Hard Rock Hotel Cancun