Ratings based on 692 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveller from north carolina

Delicious food, fantastic beach and accomadations

Posted 10-Apr-2018
Pros: beautiful beach and pool and excellent service and food
Cons: The beds were just double, which were small. a teen center would be nice.
Location: you can walk to the "plaza" mall or take the bus. Otherwise we spent our time at the resort
The hotel was beautiful, the staff were so friendly and helpful, the food was delicious with a huge variety and was in abundance. We have stayed in several all-inclusive resorts and have left disappointed with the food, but we were pleasantly surprised with the food here. It was truly good. You did not have to stand in line to make reservations at the "restaurants", you could just walk right in. The Brazalian was my favorite. They did not have a "teen center" but we enjoyed the shows at night. If you are a drinker, alcohol is in abundance too, even in the room fridge! But surprisingly, even though it was spring break, it was not obvious that people were drunk/partying. The hotel has a concert every night, with outdoor tables and grills. The whole experience was wonderful! i will definately return!
Comment from Hotel Management
17-Apr-2018 by Francisco García, Hotel Management
Dear Rock Star, Thank you so much for posting your recent experience at Hard Rock Hotel Cancun and for giving us the chance to serve you and change your perception about the all inclusive resorts. We are very glad to learnt hat you enjoyed your vacations and had a good time with us. Thanks for all your comments and feedback, we will work on the to deliver a better experience to all our future travellers. Hope we can see you back in the near future and pamper you again. Warm Regards. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Families
by A verified traveller

Nice place with great staff

Posted 10-Apr-2018
Pros: Clean , efficient and very safe
Location: We enjoy Cancun
Always very pleased going there , second time now.
Comment from Hotel Management
17-Apr-2018 by Francisco García, Hotel Management
Hello Rock Star, Thank you so much for posting your latest visit at our hotel. We are pleased to read that this is the second time you visit us and had an amazing time again. Thank you so much for your preference, we are looking forward to your next visit. Warm Regards. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from MONTREAL,CAN

IMPRESSIVE

Posted 09-Apr-2018
LOVED IT!! SERVICE, SERVICE AND MORE SERVICE. I was there for a 50th birthday and she was completely spoiled by the staff. Shout out to PEPE he was there for everything we requested and more. The service was incredible from Check in with Patrizia to Check out. I was really worried it would be too loud as all inclusive normally scare you with the drinking that is going on. They had so many different areas to the resort that you had whatever you wanted, weather you wanted noise, peace and quiet or a beach sport. You did not have to walk a mile to get to the beach or to your favorite restaurant(which we didn't know what to choose, as they were all fantastic). Can't wait to go again. Thank you to all the staff keep up the great service.
Comment from Hotel Management
17-Apr-2018 by Francisco García, Hotel Management
Dear ANTOMOM, Thank you so much for posting your latest experience at Hard Rock Hotel Cancun. I'm thrilled to read that you had an amazing time during your vacations with us and loved a lot of things about our resort. Nothing makes us feel more happy than receive these kind of comments. Thank you so much for your visit, hope we can have the honor to rock your vacations in the near future. Warm Regards, Francisco García General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveller from Sparta, NJ

Posted 08-Apr-2018
Clean, comfortable, great staff, good food, (a bit redundant for a week stay) beach is well maintained with fun surf. Could use more organized activities for older teens who may be vacationing alone with mom or dad and trying to hang out with the same. (basketball, volleyball, tennis, surf boarding, snorkeling, ping pong, etc.
Comment from Hotel Management
17-Apr-2018 by Francisco García, Hotel Management
Dear RFP, Thank you so much for taking the time sharing your comments and experience in regards of your last visit to our hotel We are very glad you enjoyed your overall stay and I'll like to thank you for your feedback, as it help us to improve our service and make our guests experience even more pleasant. Thanks for choosing our hotel, hope we can see you back very soon and rock your vacations again. Warm Regards, Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from Raleigh,NC

Hard Rock is jumping!

Posted 06-Apr-2018
Just got back from HR Cancun and had a fabulous time! The staff was warm & welcoming and some of the hardest working people I’ve ever seen. They were always willing to help you enjoy your time at the resort. The beach was wonderfully with water that was postcard worthy.
Comment from Hotel Management
17-Apr-2018 by Francisco García, Hotel Management
Dear Sab, Thank you so much for posting your recent visit at Hard Rock Hotel Cancun. We are very glad to learn that you had an amazing time during your vacations. Thank you so much for your visit and for the beautiful photos you posted. Hope we can see you back very soon! Best Regards. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely resort

Posted 30-Mar-2018
The resort is amazing, the food is absolutely out of this world. The ONLY thing bad to say is the pool to too cold!!! They need to heat the pool! We stayed at the Riu Cancun (which is a more party place with young kids) but the we could be in the pool all day; the water was warm! So, Hard rock, please heat the pool!
Comment from Hotel Management
07-Apr-2018 by Francisco García, Hotel Management
Dear Rockstar, Thank you for your review. We appreciate you took the time to share your experience with us. We all at the resort always love hearing and reading our loved guests comments and feedback, we will make sure your comments on the pool temperature are shared with the departments involved. I hope we can show you our improvements on your next trip to Hard Rock Hotel Cancun. Keep on Rocking! Francisco García General Manager Hard Rock Hotel Cancun
3 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver Canada

Decent stay, but Riviera Maya HR is a better choic

Posted 30-Mar-2018
Service is second to none. Plenty of staff at all times to take care of any needs. You feel very well looked after. The buffet is mediocre food at best, they really need to improve this. Too much slop. Asian restaurant is so so. The Italian restaurant and Brazilian are very good. Room service is outstanding. The are two wet bars in the pool. Service is very much dependant on who it’s staffed by. Service can range from outstanding to like you don’t exist. Kids over 13 pay full adult price for stay but are often told their out of drink items unless there’s a parent standing beside them. Make sure you book activities with your resort credits soon as you arrive or you’ll find their not available, and they’ll try to push an activity that’s not covered by your resort credits. Spa is very very good, easy to book, but only worth doing if you have resort credits as the prices are at least double what you’d pay at home. Example - 50 min massage $250 US
Comment from Hotel Management
07-Apr-2018 by Francisco García, Hotel Management
Hello Ryan, Thank you so much for a very comprehensive review I appreciated the detail invested within, it is our most powerful tool that helps pin point our strenghts and weaknesses. We would love to have a second chance to change the perception of our services and facilites based on your latest experience and have the honor to welcome you again in order to grant you the experience that you deserve. Warm regards. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2018
The Hard Rock Hotel Cancun is a great location and facilities. The staff was awesome and the food was outstanding'
Comment from Hotel Management
05-Apr-2018 by Francisco García, Hotel Management
Dear Kelly, Thank you for your wonderful review! I hope we can continue Rocking with you very soon. Warm regards. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from Idaho

Best Family Vacation EVER!

Posted 28-Mar-2018
We would like to thank the Hard Rock Hotel Cancun for an amazing vacation. From the amazing staff, to the outstanding food. We travel a lot and this was by far our best vacation yet. We will definitely be coming back again and again. Thanks HARD ROCK CANCUN
Comment from Hotel Management
05-Apr-2018 by Francisco García, Hotel Management
Dear Kristine, Thank you for your review! I'm thrilled to see you were pampered by our band members and enjoyed your stay to the fullest. The red carpet is ready to welcome you back! Warm regards. Francisco García General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Fun for spring break

Posted 22-Mar-2018
Great location and beach is great, clean. We were there over spring break and could always get a pool or beach chair. Only one large pool, so your little kids are in the same pool with the spring breakers so to speak. Lobby music is always awesome, but duh, its the Hard Rock. We had a great time and I would take my teenagers and college kids back there in a heartbeat.
Comment from Hotel Management
05-Apr-2018 by Francisco García, Hotel Management
Dear B, Thank you very much for your wonderful review! We are thrilled to see you had an spring break filled with authentic experiences that Rock! We can't wait to have you back. Francisco García General Manager Hard Rock Hotel Cancun