Ratings based on 517 Verified Reviews

4.3 out of 5
83% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from burbank

Posted 06-Feb-2017
It was very a pleasant experience. The food was delicious, the staff was friendly, the pool and the beach was beautiful.
Comment from Hotel Management
09-Feb-2017 by Francisco García, Hotel Management
Dear Miley, Thank you very much for your wonderful review, we are thrilled to see you enjoyed our facilities, services and delicious food! We hope to see you back soon and keep creating authentic experiences that Rock! Francisco García General Manager Hard Rock Hotel Cancun
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2017
Muy buen hotel, buena ubicación, el personal muy amable y servicial!! Muy buen all inclusive, había comía y bebida en cualquier momento! Sin duda volveríamos a ir!
Comment from Hotel Management
24-Jan-2017 by Francisco García, Hotel Management
Estimado Rock Star, Gracias por tu reseña,son las opiniones de nuestro queridos huéspedes las que nos ayudan a saber que estamos cumpliendo con nuestro objetivo de ofrecerles las mejores vacaciones. Esperamos poder recibirte de regreso muy pronto. Francisco García Gerente General Hard Rock Hotel Cancún
5out of 5
Recommended
for Everyone
by A verified traveller from NY

Best place ever

Posted 23-Jan-2017
Pros: Everything
Cons: Nothing
The hard rock resort is pure perfection. Every aspect was amazing. The hotel itself was beautiful and every single staff member was beyond nice. They would go over the top and help you with anything and everything. They would show you exactly where you need to go or what you need to do, check in on you when ordering room service to see if the food is good, etc. Not one bad thing about this place!!!
Comment from Hotel Management
24-Jan-2017 by Francisco García, Hotel Management
Hello Dom, Thank you very much for your amazing review, for all of us at Hard Rock Hotel Cancun, it's truly a pleasure to hear about our Rockers experiences and being part of their amazing vacation story, we would love to see you back soon, the red carpet will be set and ready for another round of Rock Star experience together! Francisco García Gerente General Hard Rock Hotel Cancun
4out of 5
Recommended
for Everyone
by A verified traveller from Brasil

Hotel lindo, muito confortável.

Posted 18-Jan-2017
Ótima escolha para família. Opções de lazer para todos. All inclusive, bons restaurantes (adoramos o Ciao, comida italiana). Contratamos todos os passeios no hotel com muita facilidade e bons descontos (programa de créditos muito bom). Pontos a melhorar: restaurante mexicano (atendimento e qualidade/variedade dos pratos). Limpeza do quarto (não limpam terraço há muito tempo)
Comment from Hotel Management
25-Jan-2017 by Francisco García, Hotel Management
Olá Malu, Estamos agradecidos por seu comentario tão detalhado e tambem felizes de ter lhe proporcionado uma estada extraordinária e que tenha podido curtir nossa extensa variedade de instalações e restaurantes, Ficamos a sua espera nas suas próximas ferias no Hard Rock Hotel Cancun com o exelente serviço que ja conhecem. Muito Obrigado! Francisco García General Manager Hard Rock Hotel Cancun
3out of 5
by A verified traveller from LA

Posted 21-Dec-2016
Food is terrible. The beach and the Kids Club are quite nice. Overall, this was the worst hotel in Cancun we have stayed in so far (and this was our third time in Cancun).
Comment from Hotel Management
21-Dec-2016 by Francisco García, Hotel Management
Hello Igor, I appreciate your comments and observation about our resort, feedback is very important as it helps us to identify our areas of opportunity. I thank you for your time and candor in bring this matter to my attention, I will be personally verifying this information with the managers of the dfepartments involved and the pertinent changes and improvements will be made. We hope to have the opportunity to welcome you again soon. Francisco García General Manager Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller

todo perfecto

Posted 13-Dec-2016
Pros: instalaciones, atención, comida, paisaje
Cons: mantener lo logrado
Location: paseo en barco
perfecta, muy bien atendida. comida excelente, instalaciones buenas y lo mejor la atención de todo el personal del hotel. Variedad de restaurant y actividades
Comment from Hotel Management
16-Dec-2016 by Francisco García, Hotel Management
Hola Rockstar! Muchas gracias por tu amable reseña, nos da mucho gusto saber que logramos llenar tus vacaciones de verdaderos momentos de Rock y ahora contamos con tu preferencia. Esperamos poder recibirte de regreso pronto y seguir compartiendo más momentos inolvidables en Hard Rock Hotel Cancún. Francisco García Gerente General Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller

Excelente calidad de servicios y comidas.

Posted 11-Dec-2016
Muy buenas amenities. Excelente el personal y la atención las 24Hs. La fiesta en la piscina es espectacular. Muy corta distinta desde la habitación hasta la playa.
Comment from Hotel Management
13-Dec-2016 by Francisco García, Hotel Management
Hola Pedro, Muchas gracias por tu amable reseña, estamos muy felices de saber que tu experiencia vacacional con nosotros ha superado tus expectativas y que disfrutaste de nuestras divertida vibra de Rock! Esperamos que podamos recibirte de regreso muy pronto. Francisco García Gerente General Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Posted 02-Dec-2016
Amazing service, food was unreal, beach amazing, very clean.
Comment from Hotel Management
03-Dec-2016 by Francisco García, Hotel Management
Dear Jay, Thank you very much for sharing your experience at Hard Rock Hotel Cancun and for choosing us for your recent holiday experience. It's inspiring to see we exceed your expectations and that we now have a raving fan in you. We hope to welcome you back soon! Francisco García General Manager Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller from US

Nice hotel with ocean view Infinity pool

Posted 30-Nov-2016
Fantastic staff always looking to help and serve you. Beautiful beach and infinity pool. Delicious food and 24hour room service.
Comment from Hotel Management
01-Dec-2016 by Francisco García, Hotel Management
Dear Jessica, Thanks for the awesome review! We are pleased to hear that you had such a great time at our resort and we love to read that you received a Rockstar class service from our staff. We can't wait to welcome you back to Hard Rock Hotel Cancun. Rock On! Francisco García General Manager Hard Rock Hotel Cancun
3out of 5
Recommended
for Everyone
by A verified traveller from US

beach with strong undertow

Posted 28-Nov-2016
This is a beautiful property. The beach is gorgeous and the wait staff could not be more attentive. We were never wanting for a beverage. One downside to the beach is the string undertow. Lifeguards limited swimmers to a small area of the beach and whistled relentlessly for people to come in closer. It was for good reason, we saw them go in a rescue three swimmers that were being pulled by the undertow. Food was very good but a little more seafood would have been nice. We liked the tepanyaki the best and that was the only restaurant that would take reservations. We did wait over an hour one of the nights. I would not return to the spa. My facial was 90 percent massage, with a little scrub and lotion to my face. My daughter and I both had facials and both were mostly massage.... if you like massage , maybe you would like this but I wanted a facial. Also paid for four shellac manicures three of the four peeled off within 24 hours. One of them had four nails with the shellac fall off. We went and showed them the one that was the worst, they scheduled my daughter to come back the next day and then left my daughter waiting for 30 minutes and then told her to wait another 10..... I would skip the spa and enjoy the beach or pool. Save your money.
Comment from Hotel Management
01-Dec-2016 by Francisco García, Hotel Management
Dear Kristen Ann, Thank you very much for your wonderful review , it is encouraging to hear your perception of the service from the members of our staff and how much you enjoyed our food offer. We are sorry to hear about your spa and salon services were not to your entire satisfaction, we have share your feedback with the Managers, the comments from our dear Rockstars are the most valuable keys for us, they allow us to make changes where is needed and improve in order to provide the best service. We would love to welcome you again and exceed your expectations on your next trip to our destination. Francisco García General Manager Hard Rock Hotel Cancun