Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
83% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Dallas

Fun hotel beach front

Posted 26-Sep-2016
My wife and I love the people in Cancun and the beautiful beaches! The hard rock is a fun and a activity full style hotel with people of all ages. If you are looking for an entertaining atmosphere with good food then look no further. If you want a quiet and secluded hotel this is probably not for you. It has a great location between the airport and downtown area with shops/ bars.
Comment from Hotel Management
29-Sep-2016 by Francisco Garcia, Hotel Management
Hello rtsooner, Thank you very much for your review, is a huge pleasure for me to know that you had an excellent stay, sincerely we wish to greet you back to the already yours Hard Rock Hotel Cancun and provide you the Rockstar treatment you deserve. Francisco Garcia General Manager Hard Rock Hotel Cancun"
2out of 5
by A verified traveller

Great pool area, with lots of activities.

Posted 21-Sep-2016
We had the worst customer service experiences checking in, put a very sour taste in our mouths from the beginning. Issue started on Expedia and followed by hotel. It took 2.45 hours to check in with me standing at the front desk the entire time.
Comment from Hotel Management
23-Sep-2016 by Francisco Garcia, Hotel Management
Dear guest, First and foremost allow me to apologize for the inconveniences ocurred during your last experience at our resort, at Hard Rock Cancun we strive to always provide the best service to all our dear guests and I'm truly sorry to see we didn't impress you this time. I'm sure if you give us another opportunity in your next trip to our destination you will become a raving fan. Best regards. Francisco Garcia Gerente General Hard Rock Hotel Cancun
5out of 5
by A verified traveller from D.F.

Diversión, servicio y calidad

Posted 20-Sep-2016
Pros: Espectaculos en el teatro, grupos de musica, comida...
Cons: Adelantaría el horario de la fiesta de noche media horita para que no haya hueco entre el dueto musical y la fiesta
Diversión continua con bandas de rock, pool parties y un gran equipo de animacion. Excelente comida sobre todo el restaurante Ipanema (espadas)
Comment from Hotel Management
23-Sep-2016 by Francisco Garcia, Hotel Management
Hola Quino, Muchas gracias por tu comentario, me llena de alegría saber que logramos hacer que tus vacaciones fueran memorables y llenas de la verdadera experiencia Rockstar. Gracias también por tu retroalimentación, en Hard Rock Cancun tomamos las opiniones de nuestros huéspedes como valiosas herramientas para poder mejorar y poder brindar el mejor servicio. Esperamos verte pronto de regreso y poder crear más recuerdos increíbles. Francisco Garcia Gerente General Hard Rock Hotel Cancun
4out of 5
by A verified traveller

Muy buen rock

Posted 20-Sep-2016
El hotel es sumamente bueno, el all inlcusive que manejan es destacado la vdd
Comment from Hotel Management
23-Sep-2016 by Francisco Garcia, Hotel Management
Querido Rockstar, Muchas gracias por tu amable comentario y por elegir Hard Rock Cancun para tu más reciente experiencia vacacional. Me da mucho gusto saber que logramos hacerte pasar verdaderos momentos de Rock. Esperamos recibirte de regreso muy pronto en tu próximo viaje a nuestro destino. Francisco Garcia Gerente General Hard Rock Hotel Cancun
4out of 5
by A verified traveller

Hotel muy padre para ir con amigos

Posted 19-Sep-2016
Pros: comida restaurantes
Cons: otro tipo de restaurantes ejemplo Frances
Es un hotel sumamente agusto, el all inclusive es muy bueno la calidad de bebidas y alimentos excelente
Comment from Hotel Management
21-Sep-2016 by Francisco Garcia, Hotel Management
Hola Rockstar, Muchas gracias por tu comentario y por elegir Hard Rock Cancun para tu reciente experiencia vacacional, me da mucho gusto que logramos nuestro objetivo de poderte brindar la mejor experiencia de Rock. Muchas gracias también por tu retroalimentación, estaré trabajando con los departamentos correspondientes para hacer las mejoras correspondientes que permitan brindar la mejor experiencia a todos nuestros huéspedes. Esperamos verte de regreso muy pronto en tu próximo viaje a nuestro destino. Francisco García Gerente General Hard Rock Hotel Cancun
5out of 5
by A verified traveller

Posted 17-Sep-2016
Great place to stay, especially for couples. The service was very good and the food more than great.
Comment from Hotel Management
19-Sep-2016 by Francisco Garcia, Hotel Management
Dear guest, Thank you very much for your review, I'm really happy to see that we were able to provide you with true experiences that Rock! We look forward to welcome you again on your next trip to our destination.
5out of 5
by A verified traveller from Los Angeles, CA

Great place to stay in Cancun

Posted 12-Sep-2016
Pros: The place and staff.
Cons: Lights and switches, it was crazy the way they operate, and trying to see myself in the mirror was almost impossible due to limited light.
Location: Close to everything, and lots of things to do. The tours are well organized and transportation is accessible to move around.
I loved it, we had an excellent time at the Hard Rock. The place was nice and clean, very friendly staff and a lot of fun at the pool. The shows were great and for all the family to enjoy. The food was superb with many choices to pic from.
Comment from Hotel Management
12-Sep-2016 by Francisco Garcia, Hotel Management
Hello Angel, Thank you very much for your review, I'm really glad to read that we were able to make you Rock your vacations with our blasting etertainment and amazing service. We hope to see you soon at Hard Rock Cancun to share more Rockstar memories together, Francisco Garcia General Manager Hard Rock Hotel Cancun
5out of 5
by A verified traveller from Puerto Rico

Best hotel!

Posted 09-Sep-2016
Everything was perfect. The service is amazing!!!!! Food was delicious! Pool was awesome. I am definately going back.
Comment from Hotel Management
12-Sep-2016 by Francisco Garcia, Hotel Management
Hello Jennifer, Thank you very much for your amazing review. I can see we have a raving fan in you, we will be waiting to greet you again soon and Rock you with more amazing experiences. Francisco Garcia General Manager Hard Rock Hotel Cancun
4out of 5
by A verified traveller

Excelente hotel.

Posted 09-Sep-2016
Excelente hotel, muy lindo, limpio, su personal muy amable, recién regresamos de Cancún y ya quiero volver.
Comment from Hotel Management
12-Sep-2016 by Francisco Garcia, Hotel Management
Estimado huésped, Agradecemos mucho el excelente comentario, me hace muy feliz saber que logramos hacer que sus vacaciones estuvieran verdaderamente llenas de originales momentos de Rock. Estaremos esperando poder darle la bienvenida de regreso muy pronto. Francisco Garcia Gerente General Hard Rock Hotel Cancun
5out of 5
by A verified traveller from houston, tx

Great stay, all around

Posted 05-Sep-2016
Amazing food, amazing service, amazing time. This place had it all. My 8th time to cancun and by far the best!
Comment from Hotel Management
12-Sep-2016 by Francisco Garcia, Hotel Management
Hello A-Mr, Thank you very much for choosing Hard Rock Cancun for your recent holidays, I'm really glad to read that our delicious food and blasting service trully made your vacation full of Rockstar memories. We hope to see you again soon on your next trip to our destination. Francisco Garcia General Manager Hard Rock Hotel Cancun