Ratings based on 640 Verified Reviews

4.3 out of 5
83% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Excellent

Posted 16-Jan-2018
The best part for me was the great music always playing inside the hotel. Loved it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with tons of great services

Posted 08-Jan-2018
Pros: Equipment and activities.
Cons: Lobby's music sometimes is annoying
Location: Not so many stores and malls nearby
This is my first experience in ALL-INCLUSIVE Hotel. Hard Rock made me start to think about taking vacation in this kind of hotels. Me and my girlfriend enjoyed a wonderful spa cost only 65 bucks.
Comment from Hotel Management
11-Jan-2018 by Francisco García, Hotel Management
Hello Rock Star, Thank you so much for sharing you comments with us in regards of your last visit to Hard Rock Hotel Cancun. I'm pleased to read that we were chosen for your first All-Inclusive experience, this makes us fell very happy. Also I'm pleased to learn that you enjoyed our service and activities. Thank you for your visit, we are looking forward to welcome you very soon! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from OK

Nice hotel with great restaurants

Posted 07-Jan-2018
Pros: All of the food options.
Cons: better beds
We had the best trip and will definitely do it again soon!
Comment from Hotel Management
11-Jan-2018 by Francisco García, Hotel Management
Hello Susie, Thank you so much for you review. We are pleased to learn that you enjoyed our food offer and had a great trip Thank you so much for your comments make sure they will be reviewed. Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2018
Good family experience. Some noise in the rooms nearby after midnight.
Comment from Hotel Management
11-Jan-2018 by Francisco García, Hotel Management
Dear Rock Star, Your comments are much appreciated, we are very glad to know that you had a great time at our property. Thank you so much for your kind remarks, make sure I'll share them with our security team in order to prevent this situations. Hope we can see you back very soon! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller

Great all-inclusive in Cancun

Posted 05-Jan-2018
It was great! It was my first all-inclusive trip and I was pleasantly surprised. I would go again. The staff was great. Everyone was so helpful. The food was really good. My only complaint was a large jacuzzi tub in our room that took up space. We don't use those at hotels (or at our own home for that matter).
Comment from Hotel Management
11-Jan-2018 by Francisco García, Hotel Management
Dear Rock Star, Thank you for sharing your first All-Inclusive experience with us. We are thrilled to learn that you had a great time with us and received the Rock Star service that you deserve. Hope we can see you back very soon! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jan-2018
Everything was excellent Food was great. Staff weee amazing . No hot tub needed in room.
Comment from Hotel Management
03-Jan-2018 by Francisco García, Hotel Management
Hello Rock Star, We appreciate so much for your review! I'm very glad to learn that you enjoyed our food offer and the service provided by our staff. Thank you so much for choosing Hard Rock Hotel Cancun as your travel destination, we are looking forward to welcome you again! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from Thornhill

Excellent location but not for vegetarians

Posted 31-Dec-2017
Hotel itself was excellent amongst all that I could see nearby from outside. Inside as well it was what I had expected when I paid more than decent amount per night. Only downside for me was I am vegetarian and there were hardly any good options for me. So after a day or two you will get bored of eating same bread and butter. So if you are vegetarian don't go for all inclusive at this hotel. Otherwise it's awesome place to stay.
Comment from Hotel Management
02-Jan-2018 by Francisco García, Hotel Management
Hello Vishal, Thank you so much for sharing your comments with us. We are sorry to learn about the your dissatisfaction with our vegetarian food variety. Make sure that I'll share this with our Chef and our food and beverage manager to improve our options and provide our guests with a better experience. I'm placed to learn that you enjoyed your stay and had a great time. Thank you so much for choosing our hotel for your travel destination. We are looking forward to welcome you again! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles CA

Excelent hotel :)

Posted 29-Dec-2017
Fantastic vacation my family love this hotel. Everyone is friendly
Comment from Hotel Management
02-Jan-2018 by Francisco García, Hotel Management
Hello adnil, Thank for posting your last experience at Hard Rock Hotel Cancun. I'm thrilled to learn that you and your family had a great time and you all loved our beautiful hotel! Thanks for your visit, we are looking forward to welcome you again! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2017
Great staff, amazing beach, good food. We will be back!
Comment from Hotel Management
28-Dec-2017 by Francisco García, Hotel Management
Hello Rock Star, Thank you so much for your great review, we are thrilled to learn that you had a great time, thank you for choosing our hotel for your vacations. Hope we can have the change to host you very soon! Best Regards, Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller from Virginia, USA

Really enjoyed out stay. Excellent staff.

Posted 26-Dec-2017
Pros: Staff, food, room, beach, pool.
Location: Enjoyed the excursion to Chichen Itza and the Aquaworld jet ski/ snorkeling
Room was great, wonderful view. Food was excellent. Staff was really attentive and friendly.
Comment from Hotel Management
28-Dec-2017 by Francisco García, Hotel Management
Hello GJ, Thank you so much for sharing your experience at Hard Rock Hotel Cancun; I am positive that your comments will help future travelers by providing information regarding their expectations. Hope to see you back very soon at Hard Rock Hotel Cancun. Best regards, Francisco García General Manager Hard Rock Hotel Cancun