Hard Rock is what all Cancun resorts should be
The rooms are awesome and include a full hot tub. We had an ocean view on the 8th floor and the view was great. The food is really good, especially dinner at Zen, Ciao and Ipanema. The Market buffet has good options for breakfast and lunch and Im not even a fan of buffets. Zens breakfast buffet is probably the best. The Mexican restaurant was ok but I was not blown away, which was dissappointing because we left this place for the last night thinking the Mexican restaurant would be the absolute best since we were in Mexico. But, you can get room service 24/7 and they are prompt with delivery, they provide you a delivery time when you order and for us it was always on time or early. We got burgers, chicken tenders, and desert a few times and had breakfast to the room one day and it was all great. The place is decorated nice. The service is super friendly especially if you tip. Bartenders are cool and if you make conversation and tip you'll always get hooked up with the good stuff. Same goes for any of the waiters. Also the entertainers are great and stopped by us to talk for a while and seemed really nice and geniunely want everyone to have a good time. We also went to the spa and used resort credits for which you can apply to the entire cost of spa treatments and pay the 20% service fee.
Comment from Hotel Management
15-Jun-2016 by Chadi Bou Said, Hotel Management
Thank you so much for a very comprehensive review I appreciated the detail invested within, and all your kind words describing not only the property, our food and beverage offer and the staff that works very hard day after day with the goal of providing wonderful experiences to our incoming guests. Our world class crew goes above and beyond to provide each and every guest with the Hard Rock brand standards hospitality and I am glad to know this was the case during your time with us.
Thank you for your fantastic feedback regarding all facets of your stay and we hope to see you again in the near future.