Ratings based on 504 Verified Reviews

4.3 out of 5
83% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from LA

Posted 21-Dec-2016
Food is terrible. The beach and the Kids Club are quite nice. Overall, this was the worst hotel in Cancun we have stayed in so far (and this was our third time in Cancun).
Comment from Hotel Management
21-Dec-2016 by Francisco García, Hotel Management
Hello Igor, I appreciate your comments and observation about our resort, feedback is very important as it helps us to identify our areas of opportunity. I thank you for your time and candor in bring this matter to my attention, I will be personally verifying this information with the managers of the dfepartments involved and the pertinent changes and improvements will be made. We hope to have the opportunity to welcome you again soon. Francisco García General Manager Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller

todo perfecto

Posted 13-Dec-2016
Pros: instalaciones, atención, comida, paisaje
Cons: mantener lo logrado
Location: paseo en barco
perfecta, muy bien atendida. comida excelente, instalaciones buenas y lo mejor la atención de todo el personal del hotel. Variedad de restaurant y actividades
Comment from Hotel Management
16-Dec-2016 by Francisco García, Hotel Management
Hola Rockstar! Muchas gracias por tu amable reseña, nos da mucho gusto saber que logramos llenar tus vacaciones de verdaderos momentos de Rock y ahora contamos con tu preferencia. Esperamos poder recibirte de regreso pronto y seguir compartiendo más momentos inolvidables en Hard Rock Hotel Cancún. Francisco García Gerente General Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller

Excelente calidad de servicios y comidas.

Posted 11-Dec-2016
Muy buenas amenities. Excelente el personal y la atención las 24Hs. La fiesta en la piscina es espectacular. Muy corta distinta desde la habitación hasta la playa.
Comment from Hotel Management
13-Dec-2016 by Francisco García, Hotel Management
Hola Pedro, Muchas gracias por tu amable reseña, estamos muy felices de saber que tu experiencia vacacional con nosotros ha superado tus expectativas y que disfrutaste de nuestras divertida vibra de Rock! Esperamos que podamos recibirte de regreso muy pronto. Francisco García Gerente General Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Posted 02-Dec-2016
Amazing service, food was unreal, beach amazing, very clean.
Comment from Hotel Management
03-Dec-2016 by Francisco García, Hotel Management
Dear Jay, Thank you very much for sharing your experience at Hard Rock Hotel Cancun and for choosing us for your recent holiday experience. It's inspiring to see we exceed your expectations and that we now have a raving fan in you. We hope to welcome you back soon! Francisco García General Manager Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller from US

Nice hotel with ocean view Infinity pool

Posted 30-Nov-2016
Fantastic staff always looking to help and serve you. Beautiful beach and infinity pool. Delicious food and 24hour room service.
Comment from Hotel Management
01-Dec-2016 by Francisco García, Hotel Management
Dear Jessica, Thanks for the awesome review! We are pleased to hear that you had such a great time at our resort and we love to read that you received a Rockstar class service from our staff. We can't wait to welcome you back to Hard Rock Hotel Cancun. Rock On! Francisco García General Manager Hard Rock Hotel Cancun
3out of 5
Recommended
for Everyone
by A verified traveller from US

beach with strong undertow

Posted 28-Nov-2016
This is a beautiful property. The beach is gorgeous and the wait staff could not be more attentive. We were never wanting for a beverage. One downside to the beach is the string undertow. Lifeguards limited swimmers to a small area of the beach and whistled relentlessly for people to come in closer. It was for good reason, we saw them go in a rescue three swimmers that were being pulled by the undertow. Food was very good but a little more seafood would have been nice. We liked the tepanyaki the best and that was the only restaurant that would take reservations. We did wait over an hour one of the nights. I would not return to the spa. My facial was 90 percent massage, with a little scrub and lotion to my face. My daughter and I both had facials and both were mostly massage.... if you like massage , maybe you would like this but I wanted a facial. Also paid for four shellac manicures three of the four peeled off within 24 hours. One of them had four nails with the shellac fall off. We went and showed them the one that was the worst, they scheduled my daughter to come back the next day and then left my daughter waiting for 30 minutes and then told her to wait another 10..... I would skip the spa and enjoy the beach or pool. Save your money.
Comment from Hotel Management
01-Dec-2016 by Francisco García, Hotel Management
Dear Kristen Ann, Thank you very much for your wonderful review , it is encouraging to hear your perception of the service from the members of our staff and how much you enjoyed our food offer. We are sorry to hear about your spa and salon services were not to your entire satisfaction, we have share your feedback with the Managers, the comments from our dear Rockstars are the most valuable keys for us, they allow us to make changes where is needed and improve in order to provide the best service. We would love to welcome you again and exceed your expectations on your next trip to our destination. Francisco García General Manager Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller from US

Everything 110%, big tubs in rooms need to go!

Posted 14-Nov-2016
Location: Excellent!
We went with 4 families, 24 people excellent for everyone!!! Everything 110%, big tubs in rooms need to go!
Comment from Hotel Management
14-Nov-2016 by Francisco García, Hotel Management
Dear Jose F, Thank you very much for your kind review, I'm thrilled to know that you truly wnjoyed our unique facilitites with the Rockstar vibe that we are famous for! We hope to have the opportunity to welcome you again at Hard Rock Hotel Cancun. Francisco Garcia General Manager Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller from YUCATAN

BUEN HOTEL

Posted 07-Nov-2016
Location: MUCHO QUE HACER
TODOS LOS SERVICIOS ESTÁN EXCELENTES, LAS HABITACIONES E INSTALACIONES TENDRIAN QUE RENOVARSE, EMPEZANDO POR LOS TELEVISORES.
Comment from Hotel Management
09-Nov-2016 by Francisco Garcia, Hotel Management
Hola Carlos, Muchas gracias por tu amable comentario y por tu valiosa retroalimentación acerca de nuestras instalaciones, ten por seguro que nos encontramos continuamente renovando e incrementando la calidad de nuestos servicios e instalaciones para poder brindar solo lo mejor para todos nuestros queridos huéspedes, para nosotros ustedes son nuestras verdaderas Estrellas de Rock! Esperamos poder recibirte de nuevo muy pronto en Hard Rock Hotel Cancun. Francisco García Gerente General Hard Rock Hotel Cancun
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Nov-2016
The hard rock Hotel was awesome. Had a real good time
Comment from Hotel Management
08-Nov-2016 by Francisco Garcia, Hotel Management
Dear Rockstar, Thank you very much for your review, I'm thrilled to know you had a true Hard Rock experience. We look forward to welcome you again soon on your next trip to our destination. Keep on Rocking!
5out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Excellent all inclusive. Fabulous staff.

Posted 06-Nov-2016
Pros: Everything. Make sure you use your room credits and visit the dolphins.
Cons: Nothing.
Location: It's centrally located and close to everything. It also has amazing security in and out of the property
Everything was great. The food, the pool, the ocean, the room, the view, the entertainment, the music (which got better selection after i think they read my initial techie while still there) I wanted 70's music lol. But above all else was the amazing staff and service. We had only good experience with Juanjo, Elias, Marlene, Patty, the check in guy, the taco lady who's name tag said Greene on it. The staff and service and appropriate friendliness never rude nor introduce was amazing!! HIGHLY RECOMMEND!!!
Comment from Hotel Management
08-Nov-2016 by Francisco Garcia, Hotel Management
Dear carmen, Thank you very much for your amazing and detailed review! Nothing Rocks our world more than read the comments from our dear guests along with the kind kudos for the members of our passionate staff, please be sure I will let them know they truly made the difference. We can't wait to have you back at Hard Rock Hotel Cancun.