PROS: Cool towel upon arrival, bellman took care of our bags immediately, UPGRADED our room (at no extra cost), beautiful view from our ocean front room, all staff seemed happy and had smiles on their faces, all staff were friendly and helpful, beautiful pool area, fun pool side actives which started at 10:30 (so you could still sleep in & not be woken up by music), nice that the pool had both a party side and a relaxed side (although I stayed on the party side and loved it!), the Brazilian steakhouse was my favorite restaurant (over the top salad bar!)...
CONS: Our resort "credit" was apparently used on souvenir's, when we actually never used any credits. Don't know what happened there.
My friend and I traveled here March 9-12 and March 12 we noticed a very large (very young) spring break crowd but its Mexico so what can you expect? I dont have kids but if I did, I probably wouldn't bring them here. The only kids I saw were young children under 5. Only a con if you're looking for an entirely family friendly environment.
Comment from Hotel Management
16-Mar-2017 by Francisco García, Hotel Management
Thank you very much for your review! We appreciate you shared your excellent comments about your vacation at Hard Rock Hotel Cancun. We love to hear and read about our dear Rock Stars enjoying themselves and making memories here with us. We hope we can welcome you again soon.
Hard Rock Hotel Cancun