2017 New Year Stay
Great location and access to the beach. Adjacent beach is almost too good to be natural - w/clean white sand and clean and warm turquoise water. The beach is just incredible.
The main tower of the hotel is way too old for any ratings above 2.5 - 3***. Newer areas seemed nice, but required additional, cost bearing upgrades, which we chose to pass (~regrettably). Higher floor request at 11 am in the morning (before regular check in time) required a minor argument at the front desk, which lacked any welcoming smiles (avoid Alejandra if u can). Oceanview and the sound of waves from L6 of the main tower however was near priceless.
It felt that the hotel caters mostly to travelers from Latin America, so it felt like the English speaking services or engagements were a little subpar. Also it was a decent family-based place, but way too lame for evening adults time. They push you off to the local nightclubs, but that's a bit too much on the other end of the spectrum. The happy middle is COMPLETELY IGNORED.
Food and drink bars were ok; I'd rate it 3-3.5/5. Sweet drinks were too sweet and weak on alcohol content. Wisky, scotch, vodka n tequila based drinks required emphasis on more alcohol first and then a splash of added juice or soda or etc... The food services start at 7 am, but if you have any scheduled trips to the parks or excursions the buses will pick you up around 7:25 am. That leaves you with a little time to have a decent breakfast; especially if you are with kids
Comment from Hotel Management
10-Jan-2017 by C Da Silva, Hotel Management
It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology.
Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer.
Please let me inform you that we are working on this issue for these inconveniences not to take place again.
I am certain that we can make your stay a memorable experience, so please do not hesitate to visit us again.