Ratings based on 3,519 Verified Reviews

4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from LA

Very nice resort.

Posted 22-Jun-2017
Staff is great. Very friendly people. Nice room. Great drinks. Kids club is great.
4 out of 5
Recommended
for Everyone
by A verified traveller from W

Great view of the beach

Posted 22-Jun-2017
The 2nd room we moved to was nice and more up to date. The fine dining restaurants had a better quality of food than the buffet and reservations were easy to make. The resort needed more activities to do. The hotel was in a great location for those that wanted to leave the resort for dinner, souvenirs or whatever. The wait staff was wonderful. Everyone was friendly.
2 out of 5
by A verified traveller

good location

Posted 20-Jun-2017
Good location. Staff isn't very attentive. Room service is only once every 24hrs, not great considering you're paying for all inclusive. Food is basic.
Comment from Hotel Management
20-Jun-2017 by Carlos Da Silva, General Manager, Hotel Management
Dear guest, Thank you very much for taking your time to share with all of us this review, your feedback is very important for us and it is our regret that we were not able to meet your expectations during the time you spent with us. Although many travelers find Grand Park Royal Cancún Caribe to be a great place with excellent food options and facilities, I do understand that the concept of our hotel does not suit your kind of lifestyle. Do not hesitate to contact us, should you decide to return, for any pre-arrival arrangements we can assist you with.
5 out of 5
Recommended
for Everyone
by A verified traveller from Suffern, NY

great hotel, right on the beach

Posted 12-Jun-2017
Pros: clean friendly staff right on the beach
Location: hotel is nearby downtown and you can take a bus to get to Senor Frogs and Coco bongo. and across the street there are more restaurants and a nearby ma
The hotel is on the beach and the 2 pools are great. One pool has a swim up bar, which is cool. The concierge Eric was beyond nice and knowledgeable. He made great suggestions that were right on the money. The hotel room was comfortable and we had a little patio to walk out to. The first night we had a small issue with the AC we told the front desk and they took care of it immediately. There were no more AC issues after that. The Mexican restaurant was amazing and the Italian restaurant has a rooftop bar which was awesome. The snack bar is a good place to stop for a burger and hotdog. The only bad thing that I can say is that we were asked to buy a timeshare and when we said No thank you, the representative Gustavo got mad and became a little bit of a bully. We went on vacation to relax and not to be given an attitude for saying no to spending thousands of dollars that we didn't have.
Comment from Hotel Management
14-Jun-2017 by Carlos Da Silva, General Manager, Hotel Management
Dear Keila, Allow us to express our appreciation for taking the the time to share your review about your recent stay with Grand Park Royal Cancún Caribe. We are honored to have been your hosts and we are glad to read that your overall experience was very enjoyable. We take pride in being able to provide our guests with memorable experiences and a genuine caring service. Thank you again for your kind comments, we hope to have the pleasure of seeing you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Excelent stay!

Posted 11-Jun-2017
Beautiful location! White sandy beaches with clear aqua blue water! All the staff was amazing! Excellent customer service!
Comment from Hotel Management
13-Jun-2017 by Carlos Da Silva, General Manager, Hotel Management
Dear Guest: Allow us to express our appreciation for taking the the time to share your review about your recent stay with Grand Park Royal Cancún Caribe. We are honored to have been your hosts and we are glad to read that your overall experience was very enjoyable. Thank you again for your kind comments, we hope to have the pleasure of seeing you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Very relaxing & great views

Posted 11-Jun-2017
Love this resort! Staff is nice & courteous. Rooms have a beautiful view.
Comment from Hotel Management
13-Jun-2017 by Carlos Da Silva, General Manager, Hotel Management
Dear Aida, We would like to express our gratitude for the time you have taken to share this review and the valuable comments you’ve provided in it. We hope you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Highly recommend this hotel!

Posted 09-Jun-2017
I traveled here with my boyfriend we are in our 20's. The staff was very friendly and nice. They were always willing to go above and beyond. Claudia at the front desk made my boyfriends birthday very memorable. It is a beautiful hotel very clean. The only thing I would have wanted improved was the food.
Comment from Hotel Management
09-Jun-2017 by Carlos Da Silva, General Manager, Hotel Management
Dear Tina, Let us thank you in the first place for staying at Grand Park Royal Cancún Caribe and for taking the time to share your pleasant experience. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. We will be pleased to host your holidays in the near future. You can rest assured that it will be another stay to remember.
5 out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee, WI

Posted 07-Jun-2017
This resort was fantastic. The food was incredible and the rooms were clean and comfortable. I would for sure recommend upgrading if you can. The room was beautiful and the view is great. Staff was very friendly and helpful. The only thing I would recommend is more shad around the adult pool. The only shade that is available is in the Bali Beds and those are always taken very early. Yes the swim up bar has shade but it's always so packed. Sometimes you just want to be in the pool but have a little relief from the sun. Also the cobble stone is tricky to walk on if you wear heels. Also there is no texture to the area around the adult pool and watched people slip and fall every day. So take caution after a few Piña Coladas. :) Make sure you make reservations at every restaurant since they have unbelievable food. You don't want to miss out. The buffet is good but the Italian, Oriental, and Mexican\Seafood are all fantastic.
Comment from Hotel Management
07-Jun-2017 by Carlos Da Silva, General Manager, Hotel Management
Dear Stacy, Let us thank you in the first place for staying at Grand Park Royal Cancún Caribe and for taking the time to share your pleasant experience. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. Hopefully we will have the opportunity of welcoming you another time to create more memorable experiences.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Nice hotel, beach is seconds away, great amenities

Posted 07-Jun-2017
Awesome experience! The staff, and service were great! Absoulitely loved the activity staff, they were amazing always knowing you and having an awesome time!!!
Comment from Hotel Management
07-Jun-2017 by Carlos Da Silva, General Manager, Hotel Management
Dear Sara, Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún Caribe. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it. We will be glad to welcome you back and go beyond your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Posted 05-Jun-2017
Very friendly and helpful staff. Only problem was the room service , only one time, they forgot to bring the drinks. Cleaning every morning fantastic. And the food and variety are very nice.
Comment from Hotel Management
06-Jun-2017 by Carlos Da Silva, General Manager, Hotel Management
Dear Onse, Thank you for your stay at Grand Park Royal Cancún Caribe and for such a positive review. Thank you for pointing out every detail that you enjoyed during your stay and the opportunity areas detected. We look forward to welcome you back to have the pleasure of serving you again.