Ratings based on 2,248 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from S.A. Ca

Nice hotel

Posted 03-Sep-2015
My experience in the hotel was so nice,food is really good! The view from my room was beautiful. The room so nice and comfortable!
3 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Tx

Nice hotel in general

Posted 03-Sep-2015
Pros: Staff is helpful.
Cons: Rooms at main building need an upgrade, specially the bathroom.
Location: Good location, but need to take a bus to the pharmacy i.e. but short ride...
Good hotel in general, but going with children can be a bit difficult. No elevator or ramp from lobby to restaurant (unless you walk all the way around the building). The walking pad was made with rock so the surface is very uneven so walking barefoot is not pleasant. If you are pushing a baby carriage, is very uncomfortable either specially for the baby. A lot of shaking. The rooms at least at building are ok but need an upgrade, specially the bathroom. Staff is helpful and food is very good.
1 out of 5
by A verified traveller from Michigan

Hotel close to beach but beach not close to water

Posted 03-Sep-2015
Pros: The view was nice. Turtles left holes in sand and there was a nursery for the eggs... very cool
Cons: Everything
Location: Shopping is close to all resorts
Our experience was not the best on this trip. We have been going to Cancun since 1994 and have upgraded over the years and tried different resorts. This one was disappointing. Our flight was cancelled then rescheduled for the next day when we arrived at the Hotel we explained what happened and asked if it was possible to add the day lost to the end of our week but we were told we would be charged for it so we declined. Expedia would not reimburse us for the day lost. We know they were not obligated to do so but were hoping because we have been using their travel business for years. Needless to say we will not use them again. Our room was not what we expected, we always request a King Bed and always get 2 doubles..not idea for married couples in my opinion, we had to call front desk 3 times because safe malfunctioned 3 times. Food although all-inclusive left a lot to be desired...it was always the same and recycled, if you missed breakfast not to worry it will be there for lunch, dinner and breakfast again....Pasta- potatoes-mini franks(not sausage and bacon) some fruit dessert mostly PASTA and POTATOES juice very limited compared to other resorts at the same price. Then the swim up bar (nice at any resort) we went out the first time and there was a young couple with a little boy (about 8 or 9 years old) the boy was not the problem the parents were. They were playing disgusting foul language music for all to hear which was not addressed when requested. Not enough space to cont
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 01-Sep-2015
Pros: Alex at the concierge desk was an absolute pleasure to be around. He made us feel incredibly welcome during the entire stay.
Cons: "Fully Stocked Bar" in the Master Suite, simply means 4 beers, 4 waters, and a few sodas. Only stocked 1 time a day.
The hotel was overall nice. The food wasn't great, but we were going for the beach and sun so we got exactly what we were looking for. :) I upgraded to a master suite, totally worth it. The views were amazing. All most all of the staff was pleasant. Overall, it was a great stay for the price.
4 out of 5
Recommended
for Couples
by A verified traveller from Los Angeles

Great All Inclusive Resort... Quiet, on the beach

Posted 01-Sep-2015
Pros: Food, Activities, Close to Beach, Premium Alcohol included in All Inclusive package and Room was great!
Cons: The serves in the La Concha were not as attentive and courteous as the other waiters/servers on the property
Location: Very close to "downtown" - 10 mins walk.... right off of the Beach and the Expedia Help desk was on premises and gave a courtesy call.
This was our first time staying at the Resort and didn't know what to expect.... When we first arrived the check-in process was a bit slow; however the staff was very kind and provided my husband and I a free upgrade to one of the Villas..... If going with your significant other, highly recommend the Villa...You have your own little pool and the room was perfect! We were also right off of the beach and main pool.. Each day got better and better. There is a fantastic roof top bar in the more "adult" section of the resort and it was AMAZING!! Also, the Chinese restaurant was by far the best and most beautiful restaurant on the property. We definitely plan on staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from CHICAGO

Posted 01-Sep-2015
Pros: EVERYTHING
Cons: FOOD RESERVATIONS
Location: GREAT LOCATION
I loved everything about this hotel and the staff was amazing in every way.
Comment from EPC
03-Sep-2015 by C. Da Silva, EPC
Thank you for your kind comments, we are looking forward to welcome you back very soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami Florida

The hotel is great. Excellent in every way.

Posted 31-Aug-2015
I had a great time. Great vacation!!! Staff is great. The service was excellent.
3 out of 5
by A verified traveller from Fairfax, VA

The Little Things Add Up

Posted 31-Aug-2015
Pros: The staff! Everyone from the servers and bartenders, to the housekeepers, to the maintenance crew. They are wonderful and such hard workers!
Cons: Allow kids in the specialty restaurants, acquire more high chairs, crank up the A/C, work on some areas of customer service.
Location: Location is great. It's nearby La Isla Mall, some restaurants, other hotels, etc. Right on the oceanfront.
The rooms are a decent size, clean, with great views. The staff are absolutely amazing. They are always smiling and doing what they can to serve you and make your trip enjoyable. There's always some sort of activity going on to keep people entertained. The pools are wonderful. The beach is really nice. Drinks are good! There were just a lot of little things that were disappointing to say the least. The air conditioning in public spaces is lacking quite a bit. Men are required to wear sleeved shirts to all of the restaurants (including the buffet) at all meals. Come on - we are at the beach! Kids under 12 are not welcome in the specialty restaurants, which means you eat at the buffet for all meals, or split up for dinner. We also had to eat breakfast one morning without a high chair for our toddler because they were all taken. So we can only eat at the buffet, yet you don't have enough high chairs to accommodate your guests??? We also tried ordering room service one night. After an hour had passed, we called back to cancel the order and were told they forgot about us. Not acceptable. Finally, the Royal Holiday/Concierge folks are more than annoying and persistent. They try to book you for their 90 minute presentation literally as soon as you check in. Even when you say no, they harass you every time you walk through the lobby. Due to these things, this is not a hotel we would stay at again, nor would we recommend to others.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Outstanding!

Posted 31-Aug-2015
We vacation a lot (luckily), and this was the best for a while. Great location. Great, fresh food. Friendly attentive staff. Quiet beach area. No complaints. If you're going at a quiet time of year, consider booking a cheaper room and asking for an upgrade when you get there - we upgraded to the Royal Tower (which was AMAZING!), and the upgrade cost us less than it would have done had we booked the room originally.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Aug-2015
We had a great week away at the Grand Park Royal! The staff were all great, the food was tasty and the grounds were very well maintained. I would recommend the resort to all of our friends and family. Gisele was our favorite - always so friendly and made sure that we had a full drink in our hand!