This was my second time at the resort and it was just as amazing. The resort is beautiful, the rooms are really nice, and the food is really great - but what really makes the resort the best, is the staff. Each member of the staff really went out of their way to make my friend and I feel special. Everyone from Josue who checked us in, Claudia who scored us an upgrade to the Royal Tower, Jaime, who is just amazing and always ever accommodating, the talented entertainment staff (Dario, Nayeli, Miguel, Leonardo and more) who put on some absolutely fantastic shows, Max,Alicia, and Ysis who's service at the restaurants were impeccable, and Alejandra at the lobby who made our checkout process seamless. The staff is really incredible and really great at what they do. I do recommend upgrading the Royal Tower as the room is beautiful - the shower is incredible and the views are breathtaking. My friend and I loved Cancun and hope to be back soon!
Comment from Hotel Management
15-Mar-2017 by C Da Silva, Hotel Management
Thank you for sharing your experience on this site. I am glad to learn that you had such a good time with us. We would love to welcome you once more on your next visit to Cancun