Dear Robert,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Brian,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are thrilled that we could meet your holiday expectations through our services and facilities. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

Dear Ngar,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Vangjelina, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are crucial in this process. We are happy to know that the room was clean and comfortable all the time. It is glad to know your complete satisfaction with gastronomy at the Italian and Mexican restaurants. We regret that we could not meet your holiday expectations for the location as it has easy access and everything is within walking distance. Once again thank you for your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Fiorella,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Maria,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa Cancún. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Tatyana V,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Adil,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Jeffrey,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Jamie,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Lisa,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Shaina, Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Flor,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Juliano,We want to express our gratitude for your comments about your recent visit to Occidental Costa Cancún. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Costa Cancún was an enjoyable one. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being while staying with us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the live sports and leisure activities throughout the day with their kindness and professionalism ensuring that all our guests have a nice time and bring back home good memories of their holidays. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We look forward to welcoming you again in the future.Sincerely,

Dear Julissa Estrella,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Christine,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are always open to receiving guests comments as this allows us to continually improve the experience we create for our future guests. We regret not fully meeting your expectations with our gastronomy offer at the a la carte restaurants, our talented chefs strive to offer a good variety of international and local dishes, and your opinion will help our team to continue working to surprise you with culinary offers on your next visit. We hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Michael,We greatly appreciate the time you took to review your recent experience at our hotel, Occidental Costa Cancún we always strive to exceed guest expectations and your comments will help our teams achieve that goal. We have taken note of the beach chairs, and there were not enough on this occasion, we will verify the options for improvement. We regret that the Spa service could not meet your expectations on this occasion. We are happy that the Italian restaurant was of your liking and we will share the suggestions for the seafood restaurant. We are glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Sandra,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún we always strive to exceed guests' expectations and your comments will help our teams reach that goal. We are happy to know that you enjoyed your holidays and your complete satisfaction with the services and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service. Thank you for your kind recommendation and we look forward to welcoming you again in the near future.Sincerely.

Dear Jason,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Jaime,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Kathiresan,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa Cancún We always strive to exceed guests' expectations and your comments will help our teams reach that goal. It is good to know that you enjoyed the all-inclusive and the facilities. Our chef's team strives for our gastronomy to remain a very special treat for our guests, and for that, we will share your suggestions with team opinions with our chef's team to improve. We read with surprise your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard and double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests we were not performing to our usual standard on this occasion. We are happy to know your complete satisfaction with our beach location was of your liking, as you mentioned it has the option to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. Once again thank you for your opinion, it was a pleasure reading your feedback, we appreciate your opinion and kind recommendation and we hope to have the opportunity to welcome you again soon.Sincerely,

Dear Joseph,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Melissa,Thank you very much for choosing us to enjoy your vacation in Cancun and for the time you spent sharing your impressions of your stay with us. We are always open to your comments, as this allows us to continually improve the experience we create for future guests. We are happy to know that you enjoyed most of the services, and we will work on the ones that could not meet your expectations. we agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service for that we appreciate your remarks.We appreciate the time you took to share your opinion, and we hope to serve you again in the future.Sincerely,

Dear Blaize,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Lori Ann,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Mailka,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Karla,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Jeffery,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are always open to receiving guests comments as this allows us to continually improve the experience we create for our future guests. We regret that we fell short of your expectation on this occasion through some services. We hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Marilyn Steffany,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Amanda Rose,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Brenda,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with last night we will work to improve daily. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Jenadene,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Darrin Paul,Thank you for taking the time to share your opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with some services. We are glad that you enjoyed the gastronomy, pool and beach area. We read with surprise your opinion regarding the room we accommodate you as all rooms reserved for new arrivals are per standard and double-checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly, we were not performing to our usual standard on this occasion. Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Ninoska,Thank you very much for choosing us to enjoy your vacation in Cancun and for the time you spent sharing your personal impressions of your stay with us. We are always open to your comments, as this allows us to continually improve the experience we create for future guests.We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night. Once again, thank you for your visit and opinion, and we would like to have the pleasure of serving you again.Sincerely,

Dear Jillian,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Nicole,Thank you for choosing us to spend your holidays with, although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you took of your day to share this feedback on your overall holiday experience with us as we certainly believe that there is always a way for improvement and your opinion is appreciated. We have taken note of the beach chairs, and there were not enough on this occasion, we will verify the options for improvement. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night. Once again, we thank you for sharing your experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Ivana,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. At Occidental we strongly believe that there is always a way for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate your opinion. We are happy that the front desk provided a good service upon arrival. We are happy to know that you found your room clean and comfortable all the time and that the mini bar in the room was convenient for you. We understand your preference for more quiet accommodation, and your opinion helps us to identify the area that could have a way of improvement. We also thank you for your remarks on our gastronomy offer as our talented chefs strive to conquer all palates. We also are sorry to read that our beach location did not meet your expectations either, although, as you mentioned, it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination.Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Steven,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Joel,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Estimada Jimena,Muchas gracias por elegirnos para sus vacaciones y por compartir su experiencia con nosotros. La opinión de nuestros invitados es muy importante ya que nos ayuda a mejorar día con día. Leemos con sorpresa su opinión referente al área de playa, ya que el equipo se esfuerza en mantener el espacio limpio en la manera de lo posible. Lamentamos habernos quedado por debajo de sus expectativas, a través del servicio de recepción y sin duda alguna mejoraremos en este aspecto. Coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad con una experiencia memorable. Una vez más gracias por elegirnos para disfrutar de sus vacaciones y esperamos tener la oportunidad de recibirle nuevamente en un futuro.Cordialmente.

Dear Carlos David,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Heather,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service for that we appreciate your remarks, however, we lament receiving a low rating on this occasion. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

Dear Vladyslav, Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. We also are very grateful for your highlighting the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team, we will congratulate Sheila, Karla, Giselle, and Amaro for their kind service.We look forward to welcoming you again.Sincerely,

Dear Natalie,Thank you very much for sharing this great review of your recent stay at Occidental Costa Cancún. The entire team works very hard to ensure that we deliver a high standard of warm service and memorable experiences. We are thrilled you enjoyed the varied entertainment program organized by our professional team, we are also happy to know that the bartenders were kind. We have taken note of your comments about the front desk staff and we are sorry you did not feel well attended, we are quite disappointed to hear that you felt we underperformed in this area, nevertheless, your comment will be reviewed to improve on this aspect. Once again thank you for your opinion and we hope to have the opportunity to welcome you again.Sincerely,

Dear Jessica,Thank you for choosing us to spend your holidays with, and for sharing your opinion. We are happy to know that you enjoyed the resort's cleanness and security. We regret that the check-in time was not convenient for you, however, we would like to remind you that the check-in schedule is posted on our official website and the travel agencies, we also would like to clarify that even the official check-in time is at 3:00 p.m. to deliver the room, our guests can make use of our all-inclusive facilities on an established time and services while they wait for their room to be available. We regret that some services could not meet your expectations, please rest assured that the information you have provided will be used accordingly to enhance our future guest's experiences. Thank you once again for making us your choice hotel and for your opinion, we hope to have the opportunity to welcome you again.Sincerely,

Dear Darren William,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

Dear Juan Pablo,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again on your next visit.Sincerely,

Dear Scott Andrew,Thank you for choosing us for your vacations and also for taking the time to share your personal opinion with us regarding your visit. We regret that we fell short of your expectations on this occasion. We lament the pool area was not as expected and we take this opportunity to clarify that on our official website, our guests can verify the services included. We are sorry to read that our beach location was not of your liking, although, it offers the option to board the ferry or take other tours nearby. We appreciate the time that you took of your day to express your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Jeffrey,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. We are happy to know that you liked the resort location and was convenient for your stay, as you mentioned there are some attractions and markets nearby and easy to get public transportation. We are happy that some services could meet your expectations, however, we will share your opinion of the bar and entertainment program with the involved departments for improvement. Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

Dear Yaritza Lymari, We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. It is good to know that you enjoyed the gastronomy offered at the Mexican restaurant along with a good service, we will congratulate Stephany for her attentive service. We have taken note of the beach chairs, and there were not enough on this occasion, we will verify the options for improvement. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,