Route Du Mont Saint Michel, Le Mont-Saint-Michel, Manche
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
My kids and I stayed here for 2 nights. The room was spacious and comfortable. It’s close to everything so once you park your car, you can walk or shuttle. The staff were so friendly, and the restaurant on site is amazing.
Michelle
Stayed 2 nights in Apr 2024
Response from Nathalie on 15 Apr 2024
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.See you soon !
The only issue is parking. The process is a bit complicated; spoke with others who experienced same issue that you can’t easily enter and exit after the initial entrance.
ALISON
Stayed 2 nights in Apr 2024
Response from Nathalie on 4 Apr 2024
Good morning,Thank you for taking the time to leave your review regarding your stay at our hotel.
10/10 Excellent
Veronica
28 Oct 2023
Liked: Cleanliness, staff & service, amenities
Would be a great addition to have an elevator, great hotel and staff
Veronica
Response from NATHALIE on 28 Oct 2023
Good morning,Thank you for taking the time to leave your review.We attach importance to improving the well-being of our customers.Cordiallyreception
Nice hotel, spacious room, the staff is very friendly, close to the Mont Saint Michele.
Antonius
Stayed 1 night in Oct 2023
Response from Nathalie on 18 Oct 2023
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.
Excellent location for visiting the Mont. Very pleasant staff. very convenient.
Robert
Stayed 1 night in Jun 2023
Response from Nathalie on 27 Jun 2023
Hello,Thank you for taking the time to leave your review regarding your stay at our hotel.We are delighted that your stay lived up to your expectations.Cordiallyreception
Pleasant staff, convenient location. Would come back again.
Hulala
Stayed 1 night in May 2023
Response from Nathalie on 9 Jun 2023
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.See you soon !Nathalie, reception
Very helpful staff. Once we had our parking code the parking was straightforward. Great location re Mont St Michel. Excellent restaurant.
Rose
Stayed 1 night in May 2023
Response from Nathalie, reception on 30 May 2023
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.See you soon !
This is the closest hotel to Mont St Michel, so that you can easily walk to the tidal abbey. The room was clean, the dining and bar area were attractive, the surrounding areas were interesting. You need a pass code to enter the community, so that was exclusive. The hotel is on the older side, but it served our purpose.
JOSEPH
Stayed 1 night in May 2023
Response from Nathalie on 18 May 2023
Good morning,Thank you very much for this comment! We are happy that the comments of our customers reflect our establishment perfectly.We were delighted to welcome you to our hotel and it is with pleasure that we will receive you again.See you soon !
Very close to Mont St Michel. Free shuttle takes you right to it and back, and you can get a view of it from the little balcony. Three hotels owned by the same company, and they have 3 restaurants that serve as well. We walked to the one with more Asian food that we wanted, but were refused because it was full after just opening 45 minutes earlier for dinner. That was a bit frustrating, but it is the way France works for meals. ; (
Cindy
Stayed 1 night in Apr 2023
Response from Nathalie on 10 May 2023
Thank you for taking the time to leave your review.We attach importance to improving the well-being of our customers.Cordially Nathalie, reception
Would highly recommend this hotel, clean and comfortable. The staff were friendly and helpful. It's just a short walk to Mount St Michel, excellent buffet breakfast. Overall very very happy with our stay.
good price to stay right at the end of the causewa
Perfectly adequate chain hotel. Location is amazing. You can look out of your window and see the Mont. Arrival with the parking gate is an absolute disaster. They are meant to email you a code and they didn't. Anyway, that's all in the past now. Breakfast was good. When we went (July 2021) most of the restaurants were closed. We walked over to the Mont for the evening and most places there closed early too (probably a covid thing).
Stephen
Stayed 1 night in Jul 2021
10/10 Excellent
kwankanit
31 Jan 2020
kwankanit
Stayed 1 night in Jan 2020
8/10 Good
Russ, Raymond, NH
Travelled with partner
1 Dec 2019
Liked: Cleanliness, staff & service, amenities
Great location with one minute walk to free shuttle to Mont St. Michel; room had a cute balcony
Russ
Stayed 1 night in Nov 2019
Response from Katie on 7 Dec 2019
Bonjour,
Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement.
Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau.
A très vite !
Bonjour David,
Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement.
Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau.
A très vite !
Bonjour,
Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement.
Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau.
A très vite !
Bonjour,
Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement.
Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau.
A très vite !
Bonjour,
Nous vous remercions vivement pour ce commentaire ! Nous sommes heureux que les commentaires de nos clients reflètent parfaitement notre établissement.
Nous avons été ravis de vous accueillir dans notre hôtel et c'est avec plaisir que nous vous recevrons de nouveau.
A très vite !
Nous sommes heureux que votre séjour ai été à la hauteur de vos attentes !
C'est avec plaisir que nous vous accueillerons de nouveau !
A bientôt.
4/10 Poor
Peter
17 Sept 2019
Disliked: Staff & service
Modern hotel right next door.
No help with anything including taking our luggage to 3rd floor. Filthy staircase carpets, especially from 1st to 2nd floor.
Peter
Stayed 1 night in Sep 2019
Response from Charlotte - Responsable Hébergement on 18 Sept 2019
Hello,
We are sorry to see that your visit to our hotel did not live up to your expectations. We just want to make it clear that luggage service is not required in a 3-star hotel and that the hotel has only 2 floors and not 3.
The cleaning of the commons of the establishment is done all morning and we are sorry to note that when you arrive the premises is dirty again.
Please know that we value all your comments and do our best to satisfy our customers.
We will be available if you want more information.
Well Kindly,
The hotel is perfectly located to gain quick access to the Abbey of Mont Saint Michel. The bus stop to the Abbey is just outside the door. The hotel provides comfortable three star accommodations, although I would rate the restaurant four stars for the excellent food and service. An excellent choice for the price and high level of service.
Glenn
Stayed 1 night in Sep 2019
Response from katie on 21 Sept 2019
Dear Glenn
Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again.
Kind regards.
Very nice hotel extremely convenient to Mont Saint Michel. We could see the mont from our hotel but I went ahead and rode the free shuttle bus out on the causeway to take pictures at sunset. The first tour buses arrived before we woke up but we still missed the real crowds.
David
Stayed 1 night in Jun 2019
Response from Katie on 21 Sept 2019
Good day David,
Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again.
Kind regards.
8/10 Good
David
9 Sept 2019
David
Stayed 1 night in Sep 2019
8/10 Good
Verified traveller
Travelled with partner
8 Sept 2019
Liked: Cleanliness, staff & service, amenities
Property has great location at a shuttle stop. Decor is a little tired. Be sure to get access code if entering by car.
Verified traveller
Stayed 1 night in Sep 2019
Response from katie on 21 Sept 2019
Hello,
Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again.
Kind regards.
The best thing about this hotel is its location. It is within 30-40 min walking distance to the island (or an easy 5 min ride on the shuttle). As opposed to being on the island, you have amazing long-distance views of mont st michel. Perfect for that early morning or sunset picture!
We also loved the restaurant - completely unexpected, but this a fine dining establishment with excellent value.
Verified traveller
Stayed 1 night in Aug 2019
Response from katie on 21 Sept 2019
Hello,
Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again.
Kind regards.
6/10 Okay
M
18 Aug 2019
Liked: Cleanliness, staff & service
M
Stayed 1 night in Aug 2019
Response from katie on 21 Sept 2019
Hello,
Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again.
Kind regards.
Great staff, and very clean rooms. Everything was great
Verified traveller
Stayed 1 night in Jul 2019
Response from katie on 21 Sept 2019
Hello,
Thank you very much for this comment. We appreciate your feedback. It will be a pleasure for us to welcome you again.
Kind regards.
6/10 Okay
Verified traveller
30 Jul 2019
Verified traveller
Stayed 1 night in Jul 2019
Response from katie on 4 Aug 2019
Bonjour, , Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au Relais Du Roy et nous vous remercions pour vos commentaires. Nous espérons vous revoir bientôt. Bien Cordialement, l'équipe du Relais Du Roy
8/10 Good
Robert
Travelled with family
21 Jul 2019
Liked: Cleanliness, staff & service
Robert
Stayed 1 night in Jul 2019
Response from katie on 4 Aug 2019
Bonjour Robert, Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au Relais Du Roy et nous vous remercions pour vos commentaires. Nous espérons vous revoir bientôt. Bien Cordialement, l'équipe du Relais Du Roy
Well first off we made the mistake of not checking our emails before driving in to MSM because we were stopped by a gate with no code... turns out it was in an email from the night before we arrived. We pulled our car into the visitor parking where everyone parks outside the town and lugged our stuff down the hill to the hotel about a half mile walk. (Once you park you pay for 24hrs so their was no point for us to move the car closer and pay at the meter and the hotel) front desk lady was nice and helpful. Rooms were a little dated, but it comes with the charm of the area. Great location to watch the sunrise and walking over the MSM. Also trolley stops out front if walking isn’t your thing. Only complaint was no A/C and no screen to leave the window/door open at night, so the room was a little stuffy as we stayed during the summer- it wasn’t overly hot just stuffy and not able to open a window for breeze.
Joseph
Stayed 1 night in Jul 2019
Response from Katie on 16 Jul 2019
Dear Joseph,
We are pleased to hear that you enjoyed your stay with us at the Relais du Roy & we thank you for your much appreciated feedback.
We hope to see you again.
Kind Regards
10/10 Excellent
Verified traveller
13 Jul 2019
Verified traveller
Stayed 1 night in Jul 2019
Response from Katie on 16 Jul 2019
Bonjour , Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au Relais Du Roy et nous vous remercions pour vos commentaires. Nous espérons vous revoir bientôt. Bien Cordialement, l'équipe du Rélais Du Roy
super huge room with bathtub
very convenient, bus to town/gare and Mt Saint Michel is at door step
walkable to St Michel and photography spots by shortcut at the back of hotel too
great restaurants and the only supermarket are just cross the road. You will be given 10% voucher
got TV
Verified traveller
Stayed 1 night in Jun 2019
Response from katie on 10 Jul 2019
Good day,
We are pleased to hear that you enjoyed your stay with us at the Relais Du Roy & thank you for your feedback.
We hope to see you again.
Kind Regards,
6/10 Okay
Verified traveller
6 Jul 2019
The location is very good.
There ‘s nothing curious except the mont st-Michel.
Verified traveller
Stayed 1 night in Jul 2019
Response from Katie on 10 Jul 2019
Good day,
We are pleased to hear that you enjoyed your stay with us at the Relais Du Roy & thank you for your feedback.
We hope to see you again.
Kind Regards,
2/10 Terrible
Verified traveller
1 Jul 2019
Disliked: Staff & service
Abusive treatment by receptionist
The receptionist is rude and incompetent. She yells at guests and complains about other staff members. I chose this hotel for the location and don't expect much of the staff. I want to check in and out quickly which is part of the reason I book on line. Instead, I was treated to a screaming fit (perhaps because the hotel is disorganized and has staffing shortages.) Hotel management should put this person on leave....
Verified traveller
Stayed 1 night in Jun 2019
Response from Katie on 1 Jul 2019
Good day,
We are sorry to hear that you did not full enjoy your stay with us at the relais du roy & this case is a first for us.
Please do not hesitate to conact us directly for further détails.
We hope that other than this that your time with us was enjoyable as we try to please all of our guest's during there visits.
Warm Regards,
2/10 Terrible
Tamara
1 Jul 2019
Disliked: Staff & service
Doesn't "have a record" of hotels.com bookings!
The hotel lost our booking and almost denied us our room. We wasted an hour and a half over two days arguing to "convince" them to give us the room we had paid for through hotels.com. One of the ladies was completely overwhelmed but at least tried to help. The other one yelled at us and insulted us. Hotels.com should delist this hotel.
Tamara
Stayed 1 night in Jun 2019
Response from Katie on 1 Jul 2019
Dear Tamara,
We are sorry to hear that you did not full enjoy your stay with us at the relais du roy & for the inconvenance that may have been caused.
Please do not hesitate to conact us directly for further détails.
We hope that other than this that your time with us was enjoyable as we try to please all of our guest's during there visits.
Warm Regards,
Very nice room recently remodeled. Staff welcoming and kind. Had family room for us with two teenage boys and it worked very well.Very clean. Unusual layout of room, but it’s an older property. Stayed during the heatwave and be aware, there is no air conditioning in this hotel and many others nearby. This made for a hot night but we could open the window and get a little breeze off of the bay. Very convenient to the shuttle to quickly go to mont saint michel -very close Spur of the moment went to the island after dinner and had a gorgeous evening-ethereal -walking on the beach and exploring the ramparts because the sun sets so late. Sunset unbelievable. Can’t beat being so close. Breakfast (continental) available for reasonable fee on site which allowed for early start the next morning to tour the Abbey. Were allowed to keep our car parked in the lot while we explored the abbey for no extra charge even though we had checked out. Very nice and convenient. Be aware of need for code to get into the parking area. We called for it the day before and had no problem getting in. Overall had a wonderful time.
Verified traveller
Stayed 1 night in Jun 2019
Response from Katie on 1 Jul 2019
Good day,
We are pleased to hear that you fully enjoyed your stay with us at the Relais Du Roy & truly appreciate your much appreciated feedback.
We hope to see you again.
Kind Regards
Dated hotel next to the river which also means bugs at night. Since there is no air conditioning, you either had to keep the windows open or suffer the heat. Get used to flys when you eat or when you are walking about.
Room was kept to the minimum and the toilet needs cleaning.
JY
Stayed 1 night in Jun 2019
Response from Katie on 27 Jun 2019
Dear JY,
We are sorry to hear that you did not fully enjoy your time with us and thank you for your feedback.
We hope to see you again & change your opinion of the Relais.
Warm regards,
Bonjour
Nous sommes heureux d’apprendre que vous avez apprécié votre séjour au Relais Du Roy et nous vous remercions pour vos commentaires.
Nous espérons vous revoir bientôt.
Nice older hotel but well maintained, lack of elevators makes it hard with luggage otherwise close to Mont Saint Michel. It was difficult to get an entry code for the area to park our car without an working French phone as parking is reserved to hotels on the 'strip'. I recommend in asking for an entry code ahead of arrival.
Daniela
Stayed 1 night in Jun 2019
Response from Katie on 18 Jun 2019
Dear Daniela,
We are pleased to hear that you enjoyed your stay at the Relais Du Roy & thank you for your feedback.
We hope to see you again.
Kind Regards,
Bonjour, Nous sommes heureux d’apprendre que vous avez apprécié votre séjour parmi nous au Relais du Roy et nous vous remercions pour vos commentaires. Nous espérons vous voir pour un prochain voyage. Bien Cordialement,
6/10 Okay
Rejane
9 May 2019
Rejane
Stayed 1 night in May 2019
Response from Katie on 13 Jun 2019
Bonjour, Nous sommes heureux d’apprendre que vous avez apprécié votre séjour parmi nous au Relais du Roy et nous vous remercions pour vos commentaires. Nous espérons vous voir pour un prochain voyage. Bien Cordialement,
Bonjour, Nous sommes heureux d’apprendre que vous avez apprécié votre séjour parmi nous au Relais du Roy et nous vous remercions pour vos commentaires. Nous espérons vous voir pour un prochain voyage. Bien Cordialement,