Ratings based on 853 Verified Reviews

4.1 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Wollongong

Not what it was advertised.

Posted 07-Dec-2017
Pros: Secure parking and no outside lights to keep you awake all night.
Cons: Complete refurbish of rooms. All is past it’s use by date
Location:
Room was not what I would classify as an apartment but rather a room to sleep 3 people. I suppose that they might call it an apartment because it had plates and cutlery. The only sink in room was the bathroom sink. The whole room was open. It needs to be remodelled as it smelt and fridge shelf was broken and smelt of milk that had gone off. Curtain tracks and lamp shades were broken.
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Good location. Fairly quite place to stay

Posted 03-Dec-2017
Good stay but disappointed at how dirty the carpet and couch were. Toilet had trouble flushing properly and shower would change from hot to cold frequently.
Comment from Hotel Management
06-Dec-2017 by Jason, Hotel Management
Hello Michael, thank you for the feed back, I am sorry that you are disappointed with the rooms, We are in the middle of replacing the carpets and lounges in our rooms, I am sorry about the shower this is a washer problem and as soon as we are made aware of that there is a problem we change them.
3 out of 5
Recommended
for Everyone
by A verified traveller from narrandera

Posted 22-Nov-2017
Mostly happy with this hotel One problem though when we went to check out the receptioist wanted to charge ua again for breakfast didnt beleive that we had already paid upon check in and they class a 12 yr old as adultn
Comment from Hotel Management
28-Nov-2017 by Jason , Hotel Management
Hello lawless, I do apologize for the mix up at check out, I trust that it was all sorted out. we look forward to seeing you again.
2 out of 5
by A verified traveller from Australia

Disappointing 5 days stay

Posted 18-Nov-2017
- dirty stained carpet - no kichenette, had to wash utensils in the bathroom - we had few and big luggages and elevator is broken had to use stairs - we are family but only one washer - double bed, they just put 2 singles bed so it is hurting our back - did not replace dirty pillow case, toilet paper and milk in the fridge, had to ask staff - I wish I took photos - no quilt cover
Comment from Hotel Management
28-Nov-2017 by Jason , Hotel Management
Hello Marie, I am sorry that you did not enjoy your stay with us, I hope that you will give us another chance because this is not our normal standard.
4 out of 5
Recommended
for Everyone
by A verified traveller from sydney australia

Awesome hotel awesome experience

Posted 16-Nov-2017
Good staff, nice rooms, nice facilities, close to shops, nice courtyard, can't complain about my experience really.
Comment from Hotel Management
21-Nov-2017 by Jason, Hotel Management
Hi Brian, than you for letting us know about your time with us!
4 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Close to work

Posted 01-Nov-2017
Pros: Loved the offer giving you the option to swap a room clean for a bottle of red or white wine or 2 beers or a gift pack of chocolates, chips etc
Cons: Staff attitude was a little underwhelming
Location: Very close to shops, restaurants, clubs etc
Overall a nice place to stay, would recommend to individuals, couples, families etc
Comment from Hotel Management
03-Nov-2017 by Jason, Hotel Management
Hi Rob, thank you for your review. I'm glad you enjoyed our Green Choice Initiative and I truly hope you enjoyed your time in the Bush Capital!
3 out of 5
Recommended
for Other
by A verified traveller

BOOKING CANCELLATION

Posted 01-Nov-2017
Location: It was central for the activities we had planned.
Unfortunately I had mixed up the dates we required. I contacted your agent and they cancelled the booking instead of changing the dates. We had spoken to the hotel before contacting you, and they did not have a problem with changing the dates. They also told your agent that the dates could be changed but your agent cancelled it anyway. The the replacement booking was at a different motel and cost us and additional fee.
Comment from Hotel Management
03-Nov-2017 by Jason, Hotel Management
Thank you for your comment! I'm dissapointed you were unable to have the your dates changed when our property was happy to accommodate you regardless, but hopefully we'll be able to welcome you through our doors soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from NSW Central Coast

Posted 28-Oct-2017
Pros: very quiet and calming with
Location: within walking distance to Dickson food quarter, and very well located to all activities
very convenient location to everything, large rooms, plus 2 TVs, have already recommended it to others
Comment from Hotel Management
30-Oct-2017 by Jason, Hotel Management
Hi Pauline, Thank you for your review! It's wonderful to hear you enjoyed your time with us here at Parklands and we love the word of mouth! Hopefully we'll see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Auckland

Large motel in quiet area of suburban Canberra

Posted 28-Oct-2017
Pros: Quiet area.
Cons: Could do with an upgrade to keep its star rating
Location: Supermarket and shopping centre only a few minutes drive away.
Stay was good. Nothing that special with this large size motel complex. Good size underground car park.
Comment from Hotel Management
30-Oct-2017 by Jason, Hotel Management
Hi Grant, It's great to hear you enjoyed your time with us here at Parklands!
3 out of 5
Recommended
for Everyone
by A verified traveller

Clean hotel but a little "dated"...

Posted 26-Oct-2017
Hote is clean, quiet and has friendly staff. The furniture and rooms are a bit old. Overall, a pleasant stay for the affordable price.
Comment from Hotel Management
30-Oct-2017 by Jason, Hotel Management
Thank you for your review! It's lovely to hear you enjoyed your time with us here at Parklands and hopefully we'll see you again soon!