Ratings based on 1,253 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great family motel

Posted 23-May-2017
Free room upgrade. Friendly staff. Very clean rooms. Highly recommend. We will be back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to lots of eateries

Posted 15-May-2017
Very clean . comfortable beds and pillows . modern bathroom .
5 out of 5
Recommended
for Everyone
by A verified traveller

pleasant room and compfrtable bed.

Posted 20-Apr-2017
although the front desk staff were busy every time i went to the reception, they were every helpful once they were able to attend to my needs. I enjoyed the quiet back street setting rather than being close to the traffic on major roads. Love the trees!
Comment from Hotel Management
03-May-2017 by Christina, Hotel Management
Dear Traveler, Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay with us- Especially the trees! The colours of the leaves are changing drastically and it is truly a beautiful scene. Thank you for your patience at Reception. I appreciate your review and hope to welcome you back to our hotel in the near future. Warm regards, Christina Lambert General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Nice and quiet

Posted 16-Apr-2017
Comfy beds, friendly staff but room too small for family of four, with no table to sit and eat. Ok for one night stay.
Comment from Hotel Management
19-Apr-2017 by Christina, Hotel Management
Dear Nicole, Thank you for taking the time to review our hotel. We do have a range of room types that may be more suitable to your needs, if choosing to stay with us again please ensure that you mention your preferences to our staff who will endeavour to cater to your needs. Thank you once again for your review and we hope to welcome you back to our property in the near future. Warm regards, Christina Lambert General Manager
3 out of 5
by A verified traveller from Sydney

Clean hotel in a quiet location

Posted 10-Apr-2017
It is a refurbished motel, and that is all that guests should expect.
Comment from Hotel Management
19-Apr-2017 by Christina, Hotel Management
Dear VHN, Thank you for taking the time to review our hotel. We are always working on aspects to improve all areas of the hotel, I hope on your next visit we exceed your expectations. Thank you for your comments regarding cleanliness. I appreciate your feedback and hope to welcome you back in the near future. Warm regards, Christina Lambert General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean and comfortable

Posted 10-Apr-2017
Nice hotel. Close to shops. Helpful staff. Overall was good value for money.
Comment from Hotel Management
19-Apr-2017 by Christina, Hotel Management
Dear Robb, Thank you for taking the time to review our hotel. I am so pleased to see you enjoyed all aspects of your stay and found value for money at our property. Appreciate your support for our hotel and hope to welcome you back in the near future. Warm regards, Christina Lambert General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Short stay but a good one

Posted 09-Apr-2017
Pros: Good quiet location
Cons: no concerns
Location: great quiet location and close to some great shops and restaurants
we had a three night stay and found this hotel to be well located in a quiet neighbourhood. We left a laptop in the room and the hotel promptly organised to have it returned to us.
Comment from Hotel Management
11-Apr-2017 by Christina, Hotel Management
Dear Stu, Thank you for taking the time to review our hotel. We are so pleased you enjoyed your three night stay with us, we must agree it certainly is quiet and peaceful which ensures a good night's sleep. Thank you once again for your support and we hope to welcome you back to our property in the near future. Warm regards, Christina Lambert General Manager
2 out of 5
by A verified traveller from Sydney

Posted 01-Apr-2017
Pros: No much
Cons: See above
Location: Location pleasant and close to small shopping centre and not far from city centre and main attractions
Size of the room ok but no bedside table for the single bed - no coffee table but sufficient room for one - did see them in other rooms. Had to go to the reception to ask for additional tea bags which were no replenished when room was attended and had to return again 3 hours later to ask again (receptionist had totally forgotten my request) also no face washers were left had to ask for them also. On departure I also advised that the room required to be sprayed as there were many flying insects and crawling bugs in the room - no very impressed.
Comment from Hotel Management
19-Apr-2017 by Christina, Hotel Management
Dear Helen, Thank you for taking the time to review our hotel. It's disappointing to read that we failed to meet your expectations on all levels. Your comments do seem unusual compared to our usual level of service nonetheless we appreciate all feedback as it provides us with the opportunity to improve our services and/or highlight any areas of the business that require attention. If concerns arise during your stay it's important that you inform a member of our team as soon as possible so that we can ensure a quick resolution with little disruption to your stay. In regards to insects, we do encourage our guests to leave their balcony door or front door closed as insects will certainly enter the room if provided with the chance as we are surrounded by nature. Our house keeping staff do monitor this with each clean therefore I must apologise that during your stay this was not detected. Helen, please accept my personal apologies for the shortfalls experienced and I hope for the opportunity to better serve you in the future. Warm regards, Christina Lambert General Manager
4 out of 5
Recommended
for Families
by A verified traveller

Nice place

Posted 17-Mar-2017
Pros: Location, appart from other guests was in a quiet location and no street noise
Cons: Update of room appliances
Clean and comfortable but had outside room next to stairs for upper level so lots of noise during the night with people coming and going. Block out curtain didnt cover all the window somlots of light coming in. The room fridge was old and noisy and vibrated in its cupboard every time it cut out. Staff were excellent and helpful
Comment from Hotel Management
28-Mar-2017 by Brook Paulka, Hotel Management
Dear Guest Thank you for taking the time to pass on your feedback. I will ask the housekeeping team to look at the issues you have raised. Once again thank you and we look forward to welcoming you back to the hotel when you are next in Canberra.
5 out of 5
Recommended
for Everyone
by A verified traveller from newcastle

Posted 10-Mar-2017
Great room, really nice comfortable bed and well laid out. Only complaint was the noise of 2 busloads of school kids racing about in the early morning, but thats life. I would definitely stay again. LOVE the big trees and birds in the grounds!
Comment from Hotel Management
15-Mar-2017 by Brook Paulka, Hotel Management
Dear John Thank you for taking the time to make your review. The team and I are delighted you enjoyed your stay with us. The hotel has fantastic old trees in the garden areas that attract the local birdlife. The team and I look forward to welcoming you back to the Hotel on your next visit to out fantastic city. Kind Regards