Ratings based on 575 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from Sydney

Disappointing

Posted 19-Jun-2016
Pros: the swimming pool
Cons: carpet, painting, furniture
Location: isolated
Paying a night 300$ for a two bedroom apartment is a budget... The hotel is far from anything (walking distance) and in poor condition, dirty carpet, furniture are old and wear. On the website, it is rated 4* but it is more a 2* type of hotel. The only positive is the indoor swimming in winter, but go there with your towel, they are not supplying any at the swimming pool. This hotel need a complete renovation....
3out of 5
by Peter

Posted 27-Apr-2016 on Hotels
Comment from Hotel Management
21-Jun-2016 by Jason, Hotel Management
Hi, thanks for your comments
4out of 5
by A verified traveller from newcastle

everything you need and close to explore

Posted 25-Apr-2016 on Hotels
Hotel was a little worn but had everything we needed, indoor pool was loved by children and service when required was very good.
Comment from Hotel Management
21-Jun-2016 by Jason, Hotel Management
Hello, thank you for your feed back, we agree that we area little worn and we have plans to make over the rooms over the next 18 months. Regard Jason Hotel Manager
3out of 5
by A verified traveller

Don't drink or eat at the bar

Posted 22-Apr-2016 on Lastminute
Pros: Friendly staff
Cons: Better towels and a better facility for a drink and bite to eat.
Location: Would not want to stay while rugby match is on
The hotel staff were excellent. The room was clean though found towels very thin and no room to put things on a shelf in the bathroomm. Had a disappointing visit to the bar/restaurant during happy hour where local beer and wine was $5. We were not offered this so after ordering a Chardonnay for me my husband bought a Japanese beer. The wine (which I returned as it had no taste) cost $11.00!!!!!! With a replacement thimble of a glass - never seen such a small amount of wine offerd. The beer $10. We spoke to the person in charge as we thought they should be aware their staff were remiss to not offering the special (which was why we went). Did not stay for anything to eat as food was not healthy and issue left us feeling angry.
Comment from Hotel Management
20-Jun-2016 by Jason Hotel Manager , Hotel Management
Hello, thank you for taking the time to put your feed back on line but I think that you might have the wrong hotel because we don't have a bar or restaurant. have a good day Regards
4out of 5
by A verified traveller from Syd

Satisfactory with dirty carpets

Posted 18-Apr-2016 on Wotif
Pros: Staff. Excellent - thank you
Cons: Slightly better upkeep especially underfoot
Location: You already know. As former residents in Canberra so did we.
Not too bad but stained carpets were a little off-putting. Friendly and helpful staff. Thanks guys!! Would have been better if the people next door had not burnt something in the microwave and left the door open.
Comment from Hotel Management
21-Jun-2016 by Jason Hotel Manager , Hotel Management
Hi Mark, thanks for your comments, our carpets are stemmed cleaned every 2 months on a rotating bases. We are glad that you enjoyed your stay and look forward to seeing you back. Regards Jason hotel Manager
4out of 5
by A verified traveller

Posted 18-Apr-2016 on Wotif
Pros: close to Dickson shopping and restaurant precinct
well located near shops and a taxi ride to everywhere we wanted to visit
Comment from Hotel Management
21-Jun-2016 by Jason Hotel Manager , Hotel Management
Hi Anonymous, thanks for your feed back I am glad that you enjoyed your stay. Regards Jason Hotel Manager
4out of 5
by A verified traveller from Melbourne Vic

Pleasant building out of the main traffic areas.

Posted 15-Apr-2016 on Wotif
Pros: Easy undercover disability parking near lift and the cleanliness of the room. Nice bathroom too.
Cons: As we were 3 mobility challenged ladies, it would have been helpful to have known that the room was at the far end of the walk.
Location: Nice quiet location yet close to a shopping centre and a well known "foodies" heaven.
Pleasant room with sufficient space for 3 people. Adequate china and cutlery. The beds were quite comfortable.
Comment from Hotel Management
21-Jun-2016 by Jason Hotel Manager , Hotel Management
Hello Lucy, thanks for your comments I will pass this feed back on to the reservation staff to ensure that our guest are given the correct information in the future. Regards Jason Hotel Manager
4out of 5
by A verified traveller from Wollongong

Nice and quite

Posted 12-Apr-2016 on Wotif
Pros: Value for money off street parking with no extra charges, heated pool, very clean linen and comfortable beds, microwave oven,small kitchenette.
Cons: A curfew on time to leave BBQ area.
Location: Was close to Dixon restaurants and easy access to the city
We had a nice few days no hassels and had easy access to the city and torist attractions.
Comment from Hotel Management
21-Jun-2016 by Jason hotel manager , Hotel Management
Hello Mark, thanks for your feed back, I am glad that you enjoyed your stay. Regards Jason hotel manager
5out of 5
by A verified traveller from Brisbane

Quiet location, close to restaurants , shops.

Posted 12-Apr-2016 on Wotif
Pros: Close to Institute of Sport
Cons: Parking on busy nights
Location: Handy to local shops , sport.
Good experience, quiet , roomy, comfortable, close to main access roads.
Comment from Hotel Management
21-Jun-2016 by Jason Hotel manager , Hotel Management
Hello John, thank you for your great feed back, it always good to hear from our guest, we hope to see you again. Regards Jason Hotel manager
1out of 5
by A verified traveller

Not 4 stars at all

Posted 09-Apr-2016 on Hotels
Awful hotel. Carpet badly stained and stretched, desperately needs replacing. Ants in the kitchen. Fridge did not work and smelt terrible. Leaking faucet in bathroom. Filthy washing machine. Cleaning staff did not service room on our first night despite calling to ask for it. The hotel area is quiet but the neighbourhood shops nearby do not feel very safe at night. You can find a better option in Canberra than this.