Lobby
Check availability

Reviews of Hyatt Hotel Canberra - a Park Hyatt

5 out of 5
Hyatt Hotel Canberra - a Park Hyatt
Commonwealth Avenue, Yarralumla, ACT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1001 reviews" "
Rating 8 - Good. 220 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Yanchun

Stayed 2 nights in Mar 2024

8/10 Good

Hera

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful grand hotel in a great location. We had a buffet dinner - good but the food choices were limited. We enjoyed the breakfast and variety of options. All the wait staff were very accommodating. The king bed was comfortable but maybe a bit old as when my husband rolled, I felt every movement - maybe the matresses need changing? And the bathroom needs a more thorough cleaning - signs of mould low down and around the grout. The hotel is expensive so we felt that $30 for overnight parking was a bit excessive. We would stay at this hotel again but these issues need to be sorted.
Stayed 1 night in Apr 2024

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We cannot imagine a better place to stay in Canberra! It is easy walking distance along the lake and through leafy parks from practically all the great places of interest there. Also handy for the airport. The catering is outstanding and the staff are most helpful. We stayed in a couple of different rooms and they were both of very high standard. Not "cheap" but excellent value for money.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the lake, bus stop and walking/bike tracks. Lovely outdoor sitting area at the Hyatt. Rooms are large enough and the room service/housekeeping very efficient. Cycle Canberra deliver bikes straight to hotel if you plan to bike around. Buffet breakfast fantastic and great staff. Only suggestion is to work on better access to cater for prams and wheelchairs. Loved this stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan, Santa Monica

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful historic building in a great location between the river and all the galleries etc. Excellent breakfast buffet. We didn't try any other meals. Very helpful staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bruce, Laguna Niguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 3 nights in Feb 2024

6/10 Okay

Raymond

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I decided to try this Hyatt because I wanted a 5 star weekend. Unfortunately this did not eventuate. The in-house dining facility (Promenade Cafe) was extremely forgettable (inattentive staff, limited and uninteresting food) while it took over 24 hours and 3 calls to eventually obtain a non-slip mat for the shower. The facilities, though very clean, were rather tired (no mixer taps in shower, so either freezing or boiling). Next time I am in Canberra I will go elsewhere.
Stayed 2 nights in Feb 2024

6/10 Okay

Ross

Liked: Cleanliness, staff & service
It definitely seems that this is a hotel in 2 halves. The newer section is showing is age. My room seemed to be in a section of the hotel that I would call 2nd class. The rooms were lovely but.....in the lobby areas outside, there were tiles missing around the skirting, furniture just plonked to fill up otherwise empty spaces, poor paint finishes, large laundry trolleys with overflowing towels (clean and dirty) just left opposite the lift. Also, on the beverage list it shows champagne but there was none in the room - I had to point this out to make sure I wasn't charged for it. The outside garden bar area was lovely with very efficient staff. Didn't make up for my disappointment overall though.
Stayed 2 nights in Feb 2024

10/10 Excellent

MICHAL

Top class stay
Very friendly and efficient staff. Excellent conditions throughout even though some areas were undergoing repair work due to previous flood damage. Food was to a very high standard. The newly introduced Sunday soiree with live music in the hotel garden was a special and relaxing experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Nerida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining tea room was just beautiful. Elegance of a bygone era, superb service and food.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You really felt like you were staying in oppulent style. The only let down was the quality of the food, and the wait staff. The gym and spa closed a little early - I would like it to be 24 hour - Other than that, the room was fabulous, the bath enormous, and the hotel was a 5 star facility, right across from the National Library of Australia. We will be going back for sure.
Stayed 2 nights in Jan 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classical hotel with charm and character rarely found with other contemporary offerings. Will definitely stay there again.
Stayed 1 night in Jan 2024

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
It was Summernats weekend and the people in the room next to me were loud and very drunk. I had very little sleep which spoiled the visit as apart from that the hotel was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the grounds particularly, especially being close to the lake and the parklands and the parliamentary circle. No complaints whatsoever.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
Always great to stay at the Park Hyatt and especially as part of a longer trip. The room was fantastic and the service top class.
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient close to parliament house
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay vacation
Nice feeling staying in a heritage building. Magnifecent atmosphere and surrounding. Feeling relax afterwards.
Stayed 1 night in Dec 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

6/10 Okay

Peter

Stayed 1 night in Dec 2023

4/10 Poor

Robin W S

Travelled with partner
Liked: Cleanliness, staff & service
service slow , no proper turndown daily , no parking slow service in restaurant .
Stayed 3 nights in Dec 2023

10/10 Excellent

Mariana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special place to stay if you really want to spoil yourself.
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic
Excellent experience at this hotel 👍👍
Stayed 2 nights in Dec 2023

6/10 Okay

Edric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We came to spend a relaxing day and night here. There was a crazy amount of noise from a christmas party with loud music which stopped around 10:30, followed by people playing drinking games until around midnight, followed by the party being packed away at 4:00am, with a truck with its reverse beeper on and steel beams being loudly tossed into the van. If not for that, it would have been lovely.
Stayed 1 night in Dec 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service
I was using a walking stick, our room was 0103, it required lift access or stairs. The lift was broken so i was forced to use the stairs. A manger in a suit walking around with a clip board checking on the other staff stopped, saw the difficulty snd just walked away...no words. Otherwise it was a good experience without being great
Stayed 2 nights in Nov 2023

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Room was spacious, clean, and bed was very comfortable. Staff were very welcoming and friendly. I would definitely stay again.
Stayed 1 night in Dec 2023

8/10 Good

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely weekend getaway location. Room wasn’t ready on arrival at 4:30,(complimentary breakfast a nice compensation) Dinner was great, small plates to share. Room was wonderful, although a ‘soft close’ toilet seat would be better. Carpet looking a little worn throughout. Staff pleasant
Stayed 1 night in Dec 2023

6/10 Okay

charlie

Liked: Property conditions & facilities
Buffee breakfast was very poor not worth the $45 per person stuff were very rushed when talking to you room was clean when opened the closet there was a dress on the top shelf bathroom tiles were falling off but room was clean and nice
Stayed 1 night in Dec 2023

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Abdullah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot very clean and well presented
Stayed 3 nights in Nov 2023

8/10 Good

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very quiet. Only problem is location to shops & food.
Stayed 2 nights in Nov 2023

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

Tianchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Canberra
Stayed 1 night in Nov 2023

10/10 Excellent

Vida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

sa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the size of the bathroom and the fully opening door onto the jukiet balcony to let in fresh air.
Stayed 1 night in Nov 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discreet and felt very safe
Stayed 2 nights in Nov 2023

8/10 Good

Aznive.

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant stay.
The property is just absolutely gorgeous. The dining menu is great. Having said that we had few unpleasant issues which eventually was resolved. A very high percentage of the staff was very very professional, unfortunately, we had to deal with one staff & she lacked professioalism of 5 star establishment. Will we be staying again at the property in the future, definitely A BIG YES. Because most of the staff was highly trained on customer's service. Will refuse one staff spoil our future decision.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Tired and unwelcoming.
Staff not very helpful - was only informed of a $50 food/beverage credit on checkout. Parking was ok - $30 per night but not really needed on a weekend. Room was well appointed, shower head broken. Looking a bit tired.
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, service in all areas was excellent. Food choices were broad. Room was well appointed
Stayed 3 nights in Oct 2023

10/10 Excellent

Lyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the Hyatt. Staff always ready to help. Rooms large, beautiful and clean. Will definitely return for another stay.
Stayed 1 night in Oct 2023

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was lovely and clean and comfortable. A map of the hotel and facilities in thw room would be helpful, we got lost trying to find the clubhouse and our room which was a fair walk from the entry. Otherwise a lovely stay! The pool, spa, and our bathtub in room was fantastic
Stayed 2 nights in Oct 2023