Front of property

Reviews of Novotel London Canary Wharf Hotel

4 out of 5
Novotel London Canary Wharf Hotel
40 Marsh Wall, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 631 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Novotel Canary Wharf. This started from the welcome we got at reception when we arrived. The staff make this hotel. The views from the bar and restaurant are amazing. Dining here although expensive was excellent. They catered for the London Marathon runners perfectly, pre race pasta, earlier breakfast and other little motivational tips around the hotel. My only slight negative is the hot buffet breakfast wasn’t particularly hot. We loved our stay, we love the location and will definitely stay again.
Stayed 3 nights in Apr 2024

6/10 Okay

Tousif

There was no guest parking. No restaurants near by.
Stayed 3 nights in Apr 2024
Response from The Novotel London Canary Wharf Family on 19 Apr 2024
Thank you for your feedback Tousif. We'd like to clarify that we have an on-site restaurant and bar available for your convenience. Additionally, just steps away from our hotel, you'll find both Italian and Turkish dining options. Moreover, Canary Wharf, a vibrant hub with numerous restaurants, is only a 5-minute walk away. We hope this information helps, and we look forward to welcoming you back soon!

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful stay. Me and my partner have stayed a few times now but we are more of a last minute type of couple and we wish it wasn’t as expensive but worth it. Pool is incredible as well as the gym. Roof terrace lovely for late or early views and drinks. Staff were very accommodating and nice, when we stayed we were give a free upgraded room and two free drinks. Will return soon!
Stayed 1 night in Apr 2024
Response from The Novotel London Canary Wharf Family on 17 Apr 2024
Thank you so much Jodi for this great feedback. We hope to welcoming you again soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in quite neighborhood but convenient access to subways and train services.
Stayed 4 nights in Apr 2024
Response from The Novotel London Canary Wharf Family on 17 Apr 2024
Thank you Chris for this lovely review. We hope to see you again soon!

8/10 Good

Kerren, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 38th floor bar and restaurant has magnificent views - a lovely place to relax with friends. And the pool and saunarium are a nice bonus. However, on the negative side, the service on the TV in my room did not work properly during my entire stay, and also the mattress on the bed is thin.
Stayed 4 nights in Mar 2024
Response from The Novotel London Canary Wharf Family on 4 Apr 2024
We're delighted to hear that you enjoyed the magnificent views from our 38th-floor bar and restaurant, as well as the relaxing amenities like the pool and saunarium. However, we apologise for the inconvenience with the TV service in your room and for any discomfort caused by the mattress. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests in the future. Thank you for sharing your thoughts with us, and we hope to welcome you back again soon.

4/10 Poor

Florina

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Novotel London Canary Wharf Family on 4 Apr 2024
We are sorry that you didn't enjoy your stay with us Florina. We hope you'll give us another chance in the future.

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very comfortable. Light rooms. Great view across the river and city. Will be my go-to in Canary Wharf for now on for sure!
Stayed 1 night in Mar 2024
Response from The Novotel London Canary Wharf Family on 4 Apr 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words and for making us your go-to hotel in Canary Wharf. We look forward to welcoming you back again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Novotel London Canary Wharf Family on 22 Mar 2024
Great 5* rating Thomas! Thank you so much for taking time to share your feedback.

10/10 Excellent

Megan-rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel to stay at in the Canary Wharf area, we was upgraded from a standard room to a suite and had the best stay. The staff was super friendly and helpful!
Stayed 1 night in Mar 2024
Response from The Novotel London Canary Wharf Family on 18 Mar 2024
Thank you so much Megan-rose for this great feedback. We're happy to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attending an event at the 02 , perfect location for easy access
Stayed 2 nights in Mar 2024
Response from The Novotel London Canary Wharf Family on 11 Mar 2024
We are delighted to hear you found The O2 to be the perfect location for easy access to your event! We hope to see you again soon!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is good and nice, the room felt a little tired, threadbare carpet and scuffed wallpaper. Great location Would stay again
Stayed 2 nights in Mar 2024
Response from The Novotel London Canary Wharf Family on 5 Mar 2024
Thank you James for you feedback. We Hope to welcoming you again soon!

2/10 Terrible

Lito

Disliked: Property conditions & facilities
Rude receptionist!
Stayed 1 night in Mar 2024
Response from The Novotel London Canary Wharf Family on 5 Mar 2024
We're surprised to hear about your experience and apologise for any inconvenience. Providing exceptional service is our priority, and we'll address this immediately Lito. We hope to see you again in the future.

10/10 Excellent

Karey Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best I’ve stayed at in London. Quiet with a boutique feel, the rooftop bar on the 38th floor has amazing views of the London skyline. We had a room on the 10th floor and requested a bathtub. The room had a sofa, fridge and very comfortable beds. I slept incredibly well and never heard anything from other guests. There’s also a Tesco at the bottom of the street for buying essentials. We also had lots of day trips to London and by using our bank card to sign in on the machines managed to reach London within a few minutes and was only charged £8.10 for a whole day on public transport (remember to use the same card to tap in and out each time). The Canary Wharf station was walking distance and we always felt safe. Would highly recommend and I will most definitely be returning.
Stayed 3 nights in Feb 2024
Response from The Novotel London Canary Wharf Family on 26 Feb 2024
Thank you Karey Anne for this fantastic feedback. We hope to see you again soon!

6/10 Okay

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean & good size . Bed was comfy. Fridge in the room had a note saying complimentary water , which there was no water in it or in the room?
Stayed 1 night in Feb 2024
Response from The Novotel London Canary Wharf Family on 26 Feb 2024
Thank you Jacob for sharing your feedback.We apologise if your complimentary water was not refilled.We hope to see you again soon.

4/10 Poor

Shasy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In the rooms there is nothing to watch other than tv. No Netflix or YouTube which made the stay very boring.
Stayed 1 night in Feb 2024
Response from The Novotel London Canary Wharf Family on 26 Feb 2024
Thanks for your feedback Shasy. We hope you'll give us another chance in the future.

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no WiFi connection since early from the morning. I didn’t have no plans for the day since it was raining outside. So I decided to stay in and it made it extra hard with no WiFi connection and bad service which therefore made it not enjoyable
Response from The Novotel London Canary Wharf Family on 26 Feb 2024
Thank you Adam for sharing your feedback. We deeply apologise for the wifi issue. We experienced an unexpected outage totally out of our control which affected everyone at the hotel.We hope you'll give us another chance in the future.

10/10 Excellent

Victoria, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel ever ! I always get the studio !
Stayed 2 nights in Feb 2024
Response from The Novotel London Canary Wharf Family on 21 Feb 2024
Thank you Victoria for this beautiful review. It's great to hear that we are your favourite hotel. See you again soon!

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views from the room.
Stayed 2 nights in Feb 2024
Response from The Novotel London Canary Wharf Family on 21 Feb 2024
Thank you Aaliyah for this 5/5 rating! We hope to see you again soon.

6/10 Okay

Rosie

.
Stayed 1 night in Feb 2024
Response from The Novotel London Canary Wharf Family on 21 Feb 2024
Thank you for leaving us a rating Rosie. We hope to see you soon again!

8/10 Good

Olga

Stayed 1 night in Feb 2024
Response from The Novotel London Canary Wharf Family on 22 Mar 2024
Thank you for your positive rating Olga. See you again soon!

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was such a fantastic hotel highly recommend. We stay in the suit and love it. Thank you.
Stayed 1 night in Feb 2024
Response from The Novotel London Canary Wharf Family on 15 Feb 2024
Thank you so much Tracy for this amazing review. We're looking forward to welcoming you back!

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Novotel London Canary Wharf Family on 15 Feb 2024
Thank you Nisha for sharing your positive experience!

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The man at reception had a very strong foreign accent and had trouble understanding him.
Stayed 1 night in Feb 2024
Response from The Novotel London Canary Wharf Family on 6 Feb 2024
Thank you Paul for your feedback. We strive to provide clear communication and assistance to all our guests. We'll make sure to address this issue promptly and ensure better clarity in our communication in the future.

10/10 Excellent

Scott

Stayed 1 night in Jan 2024
Response from The Novotel London Canary Wharf Family on 22 Mar 2024
Great 5/5 rating, thank you Scott. We hope to see you again soon!

10/10 Excellent

Shena

Stayed 1 night in Jan 2024
Response from The Novotel London Canary Wharf Family on 30 Jan 2024
Thank you Shena for sharing your positive feedback. We hope to see you soon!

6/10 Okay

JACK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Saturday night stay
Checking in was completed in a friendly environment. Half the elevators didn’t work, therefore it made getting to our room a bit time consuming. After a long day travelling and settling into bed at about midnight we were awoken by the sounds of a fire alarm at 12:15ish which we received no explanation or apology. Other than that, the facilities were nice and clean. Couple of suspicious stains on the carpet, but a nice view.
Stayed 1 night in Jan 2024
Response from The Novotel London Canary Wharf Family on 23 Jan 2024
Thank you Jack for sharing your thoughts on your recent stay with us. We appreciate your kind words about our friendly check-in environment and the cleanliness of our facilities. However, we are genuinely sorry for the inconveniences you faced during your visit.We understand that the malfunctioning elevators posed challenges for you, and we apologize for any inconvenience caused. Please be assured that we are actively working to address and rectify the elevator issues to enhance the overall guest experience.Regarding the unexpected fire alarm at midnight, we are sorry to heat that this has caused disruptions to your rest. Safety is our top priority, and while we understand the inconvenience, please know that the activation of fire alarms is a critical safety measure. Our team promptly investigates such incidents to ensure the safety of all guests. Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Novotel London Canary Wharf Family on 22 Jan 2024
Thank you Lawrence for this 5/5 rating!

8/10 Good

Zachariah James

Stayed 6 nights in Jan 2024
Response from The Novotel London Canary Wharf Family on 6 Feb 2024
Thank you for your feedback Zachariah. We hope to see you soon.

8/10 Good

Nadine, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 18 Jan 2024
Thank you Nadine for your positive rating! We hope to see you again soon.

10/10 Excellent

Nicola

Stayed 2 nights in Jan 2024
Response from The Novotel London Canary Wharf Family on 10 Jan 2024
Thank you Nicola for this 10/10 rating!

10/10 Excellent

Taranvir

Travelled with partner
Very nice hotel with fantastic views!
Stayed 1 night in Jan 2024
Response from The Novotel London Canary Wharf Family on 10 Jan 2024
Thank you Taranvir for your feedback. See you soon!

6/10 Okay

Sandro

Stayed 4 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 23 Jan 2024
Thank you Sandro for leaving us a rating. We hope to welcoming you back for a 5 star stay.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel location and friendly staff
Stayed 1 night in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thank you Jack for your positive review. We hope to welcoming you again soon!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in London
We had a fantastic stay for two nights and the hotel staff were all so friendly and we loved the breakfast on the 38th floor with such an amazing view all around London .
Stayed 2 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
We are very happy to hear that you enjoyed your stay with us Sara, thank you for staying with us!

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Great 10/10 rating Debra, thank you so much. We hope to see you again soon.

10/10 Excellent

Olusegun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thank you Olusegun for sharing this positive rating. See you again soon!

10/10 Excellent

Sadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thank you Sadia for this 5/5 rating! We hope to see you again soon.

10/10 Excellent

Victoria, Brooklyn

Stayed 3 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thank you Victoria for this amazing rating. See you again soon!

10/10 Excellent

Stuti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for 5 nights, and the everything was incredible ! The staff is super helpful and the amenities are also well maintained.
Stayed 5 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thankyou for your kind words towards our hotel and our staff Stuti. We hope to welcoming you again soon

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standard. Breakfast is too expensive as there is a service charge even though it is a buffet
Stayed 3 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thank you Christine for sharing your experience. We hope to see you again in the future.

10/10 Excellent

Rusty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 3 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thank you Rutsy for this amazing review. See you again soon!

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and approachable staff from the moment we entered the building. The facilities they also offer are very good. 100% would stay here again!
Stayed 1 night in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thank you Conor for this great feedback! See you again soon!

6/10 Okay

Dan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Great spot for hotel. Hotel was nice enough, but looking closely could do with a spruce up. Dirty carpet, paint on corners worn. Water from tap smelt. Great views of the city. Bar was excellent, staff in the bar were lovely. Gym was ok. Small, but did the job.
Stayed 1 night in Dec 2023
Response from The Novotel London Canary Wharf Family on 5 Jan 2024
Thankyou Dan for your detailed feedback. We hope to see you again soon.

2/10 Terrible

Alissa

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 19 Dec 2023
Thank you Alissa for leaving us a rating. We are sorry that you didn't enjoy your stay and we hope you'll give us another chance in the future.

10/10 Excellent

MARYNA

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 3 nights in Dec 2023
Response from The Novotel London Canary Wharf Family on 19 Dec 2023
Thank you Maryna for this positive feedback!

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really good staff.
Stayed 1 night in Dec 2023
Response from The Novotel London Canary Wharf Family on 12 Dec 2023
Thank you Daniel for this very positive feedback. See you again very soon!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Novotel London Canary Wharf Family on 12 Dec 2023
Thank you Mark for this positive rating! We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic / Good Stay.
Basic hotel stay. Did the job and was local for the O2. Taxis struggled to find it on 3 occasions though.
Stayed 1 night in Dec 2023
Response from The Novotel London Canary Wharf Family on 7 Dec 2023
Thank you so much for this amazing fedback!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Novotel London Canary Wharf Family on 4 Dec 2023
Thank you Alexander for this 101/0 rating!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like service Estrella was very nice
Stayed 6 nights in Nov 2023
Response from The Novotel London Canary Wharf Family on 4 Dec 2023
Thank you Carlos for this fantastic review!