Exterior

Reviews of Coast Discovery Inn

3 out of 5
Coast Discovery Inn
975 Shoppers Row, Campbell River, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 366 out of 1000 reviews" "
Rating 8 - Good. 382 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

James S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite and courteous. I liked the breakfast that was included, it was an actual breakfast not just bagels and toast.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 21 Apr 2024
Dear James, Thank you sincerely for taking the time to provide feedback on your recent stay with us. We are genuinely delighted to learn that you thoroughly enjoyed the breakfast offerings during your stay. We can't wait to share this to the rest of the team! We hope to see you next time on your future trips to Campbell River! Best regards,Front Desk team

8/10 Good

liz

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Parking was confusing and inconvenient and no air conditioning….. fan , didn’t cover enough area for 2 queen size beds and guests
Stayed 1 night in Apr 2024
Response from Front Desk Team on 21 Apr 2024
Dear Liz,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the parking situation and the air conditioning during your recent stay. Your comments have been duly noted, and we will certainly look into ways to improve these aspects of our service to ensure a more comfortable experience for our guests in the future.We appreciate your valuable input as it helps us to identify areas where we can make enhancements to better serve our guests. If your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with a more enjoyable stay.Warm regards,Front Desk Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk Team on 21 Apr 2024
Dear Brian, Thank you so much for taking the time to share your positive experience with us! It's truly rewarding to know that you enjoyed your stay. We can't wait to have the pleasure of hosting you again in the future!Best regards, Front Desk Team

4/10 Poor

Judd

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Emergency exit door alarm kept going off. Staff's response was "oh" not sorry oreven a lift of the eyebrows.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 20 Apr 2024
Dear Judd, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the emergency exit door alarm during your stay. Your comfort and safety are of utmost importance to us, and we regret that our staff's response fell short of your expectations. We are addressing this issue internally to ensure it does not happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Best regards,Front Desk team

10/10 Excellent

Joshua, Federal Wa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 20 Apr 2024
Dear Joshua, Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience. Looking forward to welcoming you back soon! Best regards,Front Desk Team

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decided to stay another night in town and to my pleasant surprise was upgraded to an ocean view room free of charge. The bed was clean and comfortable. The building was quiet and we had a great night sleep, complimentary hot buffet breakfast and ready for the day. Laundromat and a great selection of restaurants in walking distance. Highly recommended.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 20 Apr 2024
Dear Tricia, Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled to hear that you enjoyed your stay and that the complimentary upgrade added an extra layer of delight to your visit.We sincerely appreciate your kind words and recognition of our efforts. It was truly a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay in the near future. Should you need any assistance with your future reservations or have any special requests, please don't hesitate to reach out to us directly. Best regards, Front Desk

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
heat in room 309 not working
Stayed 1 night in Apr 2024
Response from Front Desk Team on 20 Apr 2024
Dear William, We are genuinely sorry to hear about your experience during your recent stay. We understand the importance of a comfortable environment, and we deeply regret any inconvenience caused by the unexpected equipment failure. Please know that such incidents are exceedingly rare and we have promptly addressed the issue to ensure they don't recur. Thank you for bringing this matter to our attention.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location was convenient. Thin walls, but comfy beds. Breakfast was just ok.
Stayed 3 nights in Mar 2024
Response from Front Desk Team on 7 Apr 2024
Dear Lisa, Thank you for bringing this to our attention. We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we will use it to improve our services and ensure a better experience for all our customers. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best regards,

10/10 Excellent

Gurinder, Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and service for the price. Highly recommended.
Stayed 2 nights in Mar 2024
Response from Coast Discovery Inn Management on 1 Apr 2024
Dear Gurinder,Thank you for your 5/5 review! We truly appreciate your feedback and are delighted to hear that you had a positive experience. We can't wait to welcome you back! Your satisfaction is our priority, and we're eager to provide you with another exceptional experience. If you have any questions or need assistance before your visit, please don't hesitate to reach out. Safe travels, and we'll see you soon!Cheers!

10/10 Excellent

Augustus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the water.
Stayed 1 night in Feb 2024
Response from Front Desk Management on 26 Mar 2024
Dear Augustus,Thank you for the glowing review! We're delighted that you enjoyed the scenic water view during your stay. Your satisfaction means the world to us, and we can't wait to welcome you back for another exceptional experience. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Cheers!!

8/10 Good

Nick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Management on 26 Mar 2024
Dear Nick,Thank you for taking the time to leave feedback! We appreciate your input and would love to hear more about your experience. If you have any further comments or concerns, please feel free to reach out to us directly. We look forward to providing you with another enjoyable experience in the future. Best regards,

6/10 Okay

Kenneth, Beamsville

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Front Desk Team on 25 Mar 2024
Dear Kenneth,Thank you for your recent stay with us. Your feedback is invaluable to us. We'd love to learn more about your experience to enhance future visits. We appreciate your support and hope to welcome you back for an even better stay. Thank you. Best regards,

10/10 Excellent

Kimberlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful. We had a great stay. Wonderful location, close to everything. The breakfast was very good and the restaurant was yummy. Thank you. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Front Desk on 24 Mar 2024
Dear Kimberlee,Thank you for giving some time to share your feedback with us! We are amazed to hear that you had an outstanding experience during your recent stay, and we appreciate your fantastic 5/5 rating. It's our goal to provide excellent service and ensure our guests have a memorable stay with us. Your feedback is invaluable to us as we aim to consistently exceed our guests' expectations. Best regards,

8/10 Good

Janet

Liked: Cleanliness, staff & service
Nice room. Decent hot breakfast. On the waterfront. On good walking street with shops. Loud street noise for cars, motorcycle and Ferry. Lobby and common areas ok, needs a refresh.
Stayed 5 nights in Mar 2024
Response from Front Desk Management on 21 Mar 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team, and we're delighted that we could meet your expectations. If you ever need anything in the future, please don't hesitate to reach out. We look forward to having you again soon!

4/10 Poor

Ian

Travelled with partner
Booked a queen . We got a very small queen(I’d say it was a dble). Hair dryer quit 2 days out 3. Road noise and towels are very small
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 21 Mar 2024
Dear Ian,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate all comments, as they provide valuable insights into areas where we can improve our services.We're deeply sorry to hear that your experience did not meet your expectations. Providing exceptional service and comfort to all our guests is our utmost priority, and we regret that we fell short during your visit.We would like to extend our sincerest apologies for any inconvenience or discomfort you experienced during your stay. It's essential to us that every guest feels welcomed, comfortable, and satisfied with their accommodations.We would be grateful for the opportunity to make things right and regain your trust in our hotel. Please feel free to reach out to us directly so that we can discuss your concerns further and work towards a resolution.Once again, we appreciate your feedback and thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide you with the exceptional experience that you deserve.Warm regards,Front Desk

6/10 Okay

George

Travelled with partner
Heat didn’t keep room warm. Windows had gaps allowing the wind to whistle through. The included free breakfast was excellent.
Stayed 3 nights in Mar 2024
Response from Front Desk Management on 19 Mar 2024
Dear George,Thank you for staying with us. We apologize for the discomfort caused by the room temperature and windows. We'll work to improve these issues promptly. On a positive note, we're glad you enjoyed our complimentary breakfast. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. Best regards,

2/10 Terrible

Tom

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Management on 19 Mar 2024
Dear Tom,Thank you for choosing to stay with us. We apologize for falling short of your expectations during your stay. If you would like to discuss any personal concerns or suggestions for improvement, please don't hesitate to reach out. We're here to ensure your experience meets your expectations. Kind regards,

6/10 Okay

Debbie

Disliked: Property conditions & facilities
Torn curtains
Stayed 1 night in Mar 2024
Response from Front Desk Management on 21 Mar 2024
Dear Debbie,Thank you for taking the time to share your feedback with us regarding your recent stay. We truly appreciate your input as it helps us to continually improve our services.We sincerely apologize for any inconvenience you experienced with the torn curtains in your room. Please know that this does not meet our standards of cleanliness and maintenance, and we have addressed this issue with our housekeeping team to ensure it does not happen again in the future.Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations in this instance. We hope you will give us another opportunity to provide you with the exceptional hospitality that we strive for.Thank you once again for bringing this matter to our attention, and we hope to welcome you back to our hotel soon.Warm regards,Front Desk

6/10 Okay

Monique

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you’re looking for tiny beds with thin blankets that barely cover you, this is your lucky day. When my husband asked if there was a room with a queen bed available as we had booked, front desk agent said no no they are all queen size, are you American? I had a tape measure, it wasn’t queen size. Total gaslight. On the upside it was definitely clean, just old.
Stayed 2 nights in Mar 2024
Response from Front Desk Management on 21 Mar 2024
Dear Monique,Thank you for sharing your experience following your recent stay at Coast Discovery Inn. Your feedback is invaluable to us, and we appreciate the time you've taken to bring this matter to our attention.We extend our sincere apologies for any inconvenience you encountered regarding the bed sizes in your room. Please know that it was never our intention to cause any confusion or discomfort during your stay. While our hotel rooms are equipped with either King or Queen beds, we understand your disappointment if this did not meet your expectations.Rest assured, we take your feedback seriously, and we will use it as an opportunity to improve. We will ensure that our front desk agents are thoroughly trained to handle similar situations with the utmost professionalism and care in the future.We genuinely value your patronage and hope that you will give us another opportunity to exceed your expectations during your next visit to Coast Discovery Inn. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out to us directly.Thank you once again for choosing Coast Discovery Inn. We look forward to the possibility of welcoming you back for a more seamless and enjoyable experience.Warm regards,Front Desk

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet and friendly, helpful staff.
Stayed 1 night in Feb 2024
Response from Front Desk on 10 Mar 2024
Dear Susan,Thank you for choosing to stay with us and for the rating of 4/5. We are glad that you found our hotel clean and quiet place, as well as for appreciating our staffs for being friendly and helpful. Your input is valued and greatly appreciated. If there are specific areas where we can improve or if you have any suggestions, please feel free to share. We aim to provide the best possible experience for our guests and value your insights. We hope to have the opportunity to exceed your expectations in the future. Kind regards,

6/10 Okay

Krysta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 4 Mar 2024
Dear Krysta,Thank you for your recent stay with us. Your feedback is invaluable to us. We'd love to learn more about your experience to enhance future visits. We appreciate your support and hope to welcome you back for an even better stay. Thank you. Best regards,

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service
Area felt a little sketchy. We had no problems. Looked like homeless population hanging out near hotel.
Stayed 2 nights in Feb 2024
Response from Front Desk Management on 28 Feb 2024
Dear Ann,Thank you for sharing your observations about the area around the hotel. Your openness is highly valued in this matter. While we're pleased to hear that you didn't encounter any issues during your stay, we also take your concerns seriously. We are committed to the safety and comfort of our guests. Our team is continuously working to ensure a secure environment, and we appreciate your feedback as it helps us in addressing any potential issues. Please be assured that we are actively monitoring the situation and taking necessary measures to enhance the overall experience for our guests. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an even more positive experience in the future.Thank you for choosing our hotel.Best regards,

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Coast Discovery Inn Management on 28 Feb 2024
Dear Sarah,Thank you for choosing to stay with us. Your input is valued and greatly appreciated. If there are specific areas where we can improve or if you have any suggestions, please feel free to share. We aim to provide the best possible experience for our guests and value your insights. We hope to have the opportunity to exceed your expectations in the future. Kind regards,

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor parking
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb 2024
Dear Darwin,Thank you for giving some time to share your feedback with us! We are amazed to hear that you had an outstanding experience during your recent stay, and we appreciate your fantastic 5/5 rating. It's our goal to provide excellent service and ensure our guests have a memorable stay with us. Your feedback is invaluable to us as we aim to consistently exceed our guests' expectations. Best regards,

10/10 Excellent

Susan, victoria

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Fair value. Comfortable bed. Dinner was VERY slow on arrival but delicious.
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb 2024
Dear Susan,Thank you for giving some time to share your feedback with us! We are pleased to hear that you found our accommodations to be fair of value and our beds comfortable. We sincerely apologize for the inconvenience caused by the slow dinner service but are glad to know that you enjoyed your food. We will definitely address the issue to our team to ensure a more efficient dining experience in the future. It's our goal to provide excellent service and ensure our guests have a memorable stay with us. We appreciate your patronage and hope to welcome you back soon. Best Regards,

10/10 Excellent

April

Alvin checked us in my grandson was already to go into a pool there was none but Alvin upgraded us into a room with a jacuzzi at no extra cost to us. Thank you for that because you made my grandson happy and our experience really amazing❣️
Stayed 1 night in Feb 2024
Response from Coast Discovery Inn Management on 28 Feb 2024
Dear April,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that Alvin made your grandson happy by upgrading you to a room with a jacuzzi at no extra cost. It's our pleasure to enhance your stay and create amazing memories for you. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for more wonderful experiences in the future. Warm regards,

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Locale seemed to be in an area with lots of homeless and drug users. I felt unsafe with my kids walking to the car in the dark
Stayed 2 nights in Feb 2024
Response from Front Desk on 25 Feb 2024
Dear Sarah,Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and discomfort you felt in our area. The safety and well-being of our guests are utmost importance to us, and we take your feedback seriously. We'll look into measures to address these concerns, with increased of security measures. Thank you for bringing this to our attention, and we hope to have the chance to make your experience better in the future. Best Regards,

6/10 Okay

Ray

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I liked that they allowed us to bring in skis and also dogs that are well behaved. I also liked breakfast. I didn't like that the facility was old and needed significant improvements such as bathrooms. patchwork is obvious like on damaged sink and hotel was very hot with little ability to control temperature. Only option was to open window. Room was very hot at the top floor. It is an older building. Parking is shared with a plaza.
Stayed 1 night in Feb 2024
Response from Front Desk Management on 23 Feb 2024
Dearest Ray, We are glad that you enjoyed the breakfast and some other features that the hotel offers. However, we fall short on some of the areas during your recent, and with that we sincerely apologize. We are aware that some of the feature of the hotel needs to be refreshed that is why renovation process are in the works at the moment. We have strategically planned the renovation to occur one floor at a time. This phased approach allows us to enhance the property's features without closing the entire building, ensuring that our services remain accessible throughout the renovation process. We are more than happy to inform you that the renovation on the second floor is at 90% completion. We thank you for your feedback as these helps us improve the quality of service we provide. We hope to welcome you back for a more enhance experience in the future. Sincerely, Front Desk Management

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Dear Tom, Thank you for taking the time to share your feedback. We couldn't be more thrilled that you had such a wonderful experience at our hotel. Your feedback inspires us to continue delivering the best in hospitality, and we are committed to maintaining these high standards. Thank you once again for choosing our hotel. If there are any specific details or areas where we can further enhance your experience next time, we'd love to hear your thoughts. Looking forward to the pleasure of serving you again soon! Best regards,

8/10 Good

Jenny

Business traveller
Wish the gym was a little more up to date and the hot tub was working!!
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb 2024
Dear Jenny,Thank you for giving us time to share your feedback with us and for rating us 4/5. We apologize for any inconvenience caused by the absence of the hot tub and current state of our gym facilities. We really appreciate your feedback and will certainly take it into consideration as we continue to improve our amenities. We hope to welcome you back in the future and please let us know how we can make your stay more enjoyable. Best Regards,

10/10 Excellent

Mari

Stayed 1 night in Feb 2024
Response from Front Desk Management on 21 Mar 2024
Dearest Mari, Thank you for your outstanding review, 5/5! We're delighted to hear you had a wonderful stay. Your kind words mean the world to us. We look forward to welcoming you back soon! Best regards,

6/10 Okay

William

Stayed 1 night in Feb 2024
Response from Front Desk Management on 21 Mar 2024
Dear William,Thank you for taking the time to leave a review following your recent stay with us. Your feedback is invaluable to us, and we sincerely appreciate your input.We would greatly appreciate it if you could provide us with more specific details about your experience during your stay. This will enable us to address each concern effectively and ensure a much-improved experience for you and our future guests.Thank you once again for sharing your thoughts with us. We look forward to welcoming you back and exceeding your expectations.Warm regards,Front Desk

6/10 Okay

Nick

Travelled with partner
Not a lot
Stayed 1 night in Feb 2024
Response from Front Desk Team on 12 Feb 2024
Dear Nick,Thank you for your recent stay with us. Your feedback is invaluable to us. We'd love to learn more about your experience to enhance future visits. We appreciate your support and hope to welcome you back for an even better stay. Thank you Best regards,

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service
The room was clean and adequate. It was quiet. Bed and bedding comfortable. Really happy to have a nice robe, iron and ironing board in room. Couldn’t find a safe. Horrible view of parking lot. The rest of the hotel is very tired and needs a complete renovation.
Stayed 1 night in Jan 2024
Response from Front Desk Team on 29 Jan 2024
Dear Barbara,Thank you for your positive feedback. We're delighted to hear that you have enjoyed your stay with us especially in the restaurant. Your kind words are greatly appreciated, and if there's something we can improve to make your stay perfect please let us know. We look forward to welcoming you back for another great experience in the future.Best regards,

10/10 Excellent

greg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice for the price
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan 2024
Dear Greg,Thank you for giving some time to share your feedback with us! We are amazed to hear that you had an outstanding experience during your recent stay, and we appreciate your fantastic 5/5 rating. It's our goal to provide excellent service and ensure our guests have a memorable stay with us. Your feedback is invaluable to us as we aim to consistently exceed our guests' expectations. Best regards,

8/10 Good

kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor front desk staffing at night. A group of individuals were rented a room at 2am happen to be next to me I was woken to a loud party coming from the room next to me long story short after 2 complaints to front desk staff and all was quite but my stay was ruined. This place honestly is not worth the price and BS.
Stayed 1 night in Jan 2024
Response from Front Desk Management on 24 Jan 2024
Dear Kevin,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the front desk staffing and the disturbance caused by the neighboring guests. We understand how important a peaceful stay is for our guests, and we deeply regret that we fell short in meeting your expectations on this occasion. Please rest assured that we take your comments seriously and will address the issues raised to ensure that such incidents are minimized in the future. We are actively reviewing our night staffing levels to prevent similar occurrences, and we appreciate your patience and understanding. Once again, we apologize for the disruption to your stay. Given the chance, we'd love to welcome you back for a much-improved stay. If there's anything specific you'd like us to address or if you have further details to share, please feel free to reach out directly. Thank you Sincerely,

10/10 Excellent

Vince

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Front desk Team on 11 Jan 2024
Dear Vince,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had an outstanding experience during your recent stay, and we appreciate your fantastic 5/5 rating. It's our goal to provide excellent service and ensure our guests have a memorable time with us.We look forward to welcoming you back on your next visit. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. Your feedback is invaluable to us as we strive to consistently exceed our guests' expectations.Best regards,Front Desk

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk Team on 11 Jan 2024
Dear Mavis,Thank you for your glowing review and the outstanding 5/5 rating! We are delighted to hear that you thoroughly enjoyed your recent stay with us. Our team works hard to provide a memorable experience for our guests, and it's truly rewarding to know that we met your expectations.Your feedback is invaluable to us, and we appreciate you taking the time to share your positive thoughts. We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, feel free to let us know. We are always striving to enhance our guests' experiences.Once again, thank you for choosing us, and we can't wait to have the pleasure of hosting you again.Best regards,Front Desk

6/10 Okay

Rashedul

Travelled with family
Disliked: Staff & service, property conditions & facilities
The view from the tower building was amazing, we enjoyed the view a lot. There are many restaurants around this hotel. However, the breakfast was not good enough, room was too cold at night and stuffs were friendly but they couldn’t support us as needed.
Stayed 2 nights in Dec 2023
Response from Coast Discovery Inn Management on 28 Dec 2023
Dear Rashedul,Thank you for sharing your experience with us. We're happy to hear that you enjoyed the amazing view from our tower building and explored the local dining options. Your feedback on the breakfast and room conditions is invaluable, and we sincerely apologize for any inconvenience caused. Rest assured, we are actively addressing these concerns to enhance the overall guest experience. We appreciate your kind words about our friendly staff, and we'll work on ensuring better support for our guests in the future. We look forward to the opportunity to welcome you back for an improved stay.Best regards,

6/10 Okay

Bruce

Stayed 1 night in Dec 2023
Response from Front Desk Team on 16 Jan 2024
Dear Bruce,Thank you for your recent stay with us. Your feedback is invaluable to us. We'd love to learn more about your experience to enhance future visits. We appreciate your support and hope to welcome you back for an even better stay. Thank you Best regards,

8/10 Good

wilfred

Stayed 1 night in Dec 2023
Response from Front Desk Team on 23 Dec 2023
Dear Wilfred, Thank you for taking the time to share your feedback. We couldn't be more thrilled that you had such a wonderful experience at our hotel. Your feedback inspires us to continue delivering the best in hospitality, and we are committed to maintaining these high standards. Thank you once again for choosing our hotel. If there are any specific details or areas where we can further enhance your experience next time, we'd love to hear your thoughts. Looking forward to the pleasure of serving you again soon! Best regards,

10/10 Excellent

andrea

Business traveller
Stayed 1 night in Dec 2023
Response from Front Desk Team on 23 Dec 2023
Dear Andrea,Thank you for your outstanding rating of 10/10! We are thrilled to see that you had a fantastic experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that you enjoyed your time with us. Thank you for choosing Coast Discovery Inn. We can't wait to welcome you back in the future. Thank you. Best regards,

10/10 Excellent

Jacintha

Liked: Cleanliness, property conditions & facilities
We did hear a couple of the cleaning ladies complain about their job of cleaning rooms and being sick of people asking to room earlier than the original time.
Stayed 3 nights in Dec 2023
Response from Front Desk Management on 21 Dec 2023
Dear Jacintha,Thank you for choosing to stay with us at Coast Discovery Inn. We appreciate your decision to make us a part of your journey, and we hope your time in Campbell River has been enjoyable.While we strive to provide our guests with the best possible experience, we acknowledge that certain factors may be beyond our control. Your understanding and patience is greatly appreciated. Rest assured that we are committed to addressing any issues promptly and effectively.Your comfort and satisfaction are our top priorities, and we want to assure you that we take your feedback seriously. If there is anything specific you would like us to address or if you have any further comments, please feel free to reach out to our front desk.We value your patronage and hope to have the pleasure of hosting you again on your future trips to Campbell River. Should you have any future reservations or inquiries, please don't hesitate to contact us.Best regards,Front Desk Team

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, well located with easy access to restaurants, mall, and ferry.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 16 Dec 2023
Dear Andrew, On behalf of the entire Front Desk Team at Coast Discovery Inn, we would like to express our sincere gratitude for choosing to stay with us. It was our pleasure to have you as our guest, and we trust that your recent experience with us was a satisfactory one.We are constantly striving to enhance our guests' experience, and your input is invaluable to us. If there are any specific aspects of your stay that you believe we could improve upon, or if you have any suggestions to share, please do not hesitate to reach out. Your feedback is instrumental in helping us refine our services and ensure that we continue to provide exceptional hospitality.Once again, thank you for choosing Coast Discovery Inn for your accommodation needs. We look forward to the opportunity to welcome you back in the future and provide you with another memorable stay.Best regards,

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk on 5 Feb 2024
Dear Pat,Thank you for giving some time to share your feedback with us! We are amazed to hear that you had an outstanding experience during your recent stay, and we appreciate your fantastic 5/5 rating. It's our goal to provide excellent service and ensure our guests have a memorable stay with us. Your feedback is invaluable to us as we aim to consistently exceed our guests' expectations. Best regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Team on 15 Dec 2023
Dear Stuart,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel in Campbell River. Our team is committed to providing exceptional service, and it's always rewarding to know that our efforts have made your experience memorable.We look forward to the pleasure of welcoming you back on your future trips. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more.Best regards,Front Desk Team

6/10 Okay

Debra

Liked: Staff & service
Great location. Surprised that there were no towels or tv converter in the room. Had to ask room service to bring these to me. There was a bottle cap, that didn't belong to me, on the carpet when I arrived.
Stayed 1 night in Dec 2023
Response from Front Desk Team on 11 Dec 2023
Dear Debra,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your comments are invaluable to us as they help us identify areas for improvement.We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Please be assured that your feedback has been promptly shared with our housekeeping department for thorough review and necessary action. We are committed to addressing the issues raised and implementing corrective measures to ensure a more pleasant experience for our guests in the future.We genuinely appreciate your understanding and the opportunity to make amends. It is our hope that you will give us another chance to provide you with the excellent service and hospitality that we strive to deliver. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a much-improved stay.If you have any further comments or suggestions, please feel free to reach out to us directly. We value your input and are dedicated to enhancing our services based on your feedback.Thank you once again for bringing your concerns to our attention. We appreciate your patronage and hope to have the pleasure of serving you better in the future.Best regards,Front Desk Team

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Management on 6 Dec 2023
Dear Richard,Thank you for taking the time to share your feedback. We're pleased to hear that your stay was comfortable and convenient. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another great experience in the future. If there's anything that you would like us to improve, please let us know. Thank you! Best regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Nov 2023
Response from Front Desk Management on 2 Dec 2023
Dear Jennifer, Thank you for taking the time to share your feedback. We couldn't be more thrilled that you had such a wonderful experience at our hotel. Your feedback inspires us to continue delivering the best in hospitality, and we are committed to maintaining these high standards. Thank you once again for choosing our hotel. If there are any specific details or areas where we can further enhance your experience next time, we'd love to hear your thoughts. Looking forward to the pleasure of serving you again soon! Best regards,

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Old hotel updating needed
Stayed 2 nights in Nov 2023
Response from Front desk Team on 28 Nov 2023
Hello Phillip, thank you for staying with us. We appreciate your feedback and rating. We hope to see you again in the future.