Luxury Suite | Living area | TV
Check availability

Reviews of The Pearl Hotel

4 out of 5
The Pearl Hotel
77 Lincoln Road, Peterborough, England

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 499 reviews" "
Rating 8 - Good. 173 out of 499 reviews" "
Rating 6 - Okay. 53 out of 499 reviews" "
Rating 4 - Poor. 29 out of 499 reviews" "
Rating 2 - Terrible. 24 out of 499 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Asil

Stayed 1 night in Mar 2024

8/10 Good

Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really nice & professional
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to city centre
Stayed 1 night in Jan 2024

6/10 Okay

Mindaugas

Stayed 1 night in Jan 2024

6/10 Okay

Lisette

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dreadful. Nothing like the pictures
Room NOT as described on site. NOT spacious, NOT comfortable (thin mattress, horrible pillows and summer quilt in middle of winter) NO Desk and chair, NO restaurant for breakfast (ate it sitting on edge of bed on tray). Reception staff toyally disinterested in responding to my complaints (effectively 'you booked the cheapest room - that's what you got, stop complaining').
Stayed 1 night in Nov 2023

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Ok I guess
Hotel location is good 5mins to town centre. Raidiators didn’t work in room ( I did report it). That said there is a warm air unit in the room. Pillows are terrible. Wi-FI is good.
Stayed 3 nights in Nov 2023

6/10 Okay

Matthew

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Good value for money.
Start with the cons; Floor was dirty. Shower was half broken. For a supposed 4 star - this was not expected. What are the pros? That said, it was cheap hotel so limited room to complain. I would still recommend this place. The TV has all necessary functionalities for a comfortable stay. Breakfast was cheap and good as well.
Stayed 2 nights in Dec 2023

2/10 Terrible

Nebojsa

Business traveller
Disliked: Property conditions & facilities, room comfort
Never again
Horrible. Loud AF air con unit which is the only way to heat the room so the air becomes dry over night. Paper thin walls so you can clearly hear conversation and TV from the adjacent rooms. 2 random youths just hanging around at receptions at night for some reason. Hotel key should you loose it whilst out had the hotel details on it along with your room number, given that reception is not staffed seems like a stupid idea.
Stayed 1 night in Nov 2023

10/10 Excellent

Yavuz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Cosy near the city center and Shopping Center.
Stayed 1 night in Nov 2023

8/10 Good

Ben

Stayed 1 night in Nov 2023

8/10 Good

Yuen Yee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel that is well located and has a lovely restaurant attached.
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lizziep
Our second visit here spotless clean staff very friendly and nothing was too much trouble, our visit to the restaurant was amazing, highly recommend, We will return. Thank you.
Stayed 1 night in Oct 2023

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Terry

Disliked: Staff & service, property conditions & facilities, room comfort
The room was up in the attic, the extractor in the shower did not work, 2 of the 4 days we stayed the hot water in the shower alternated between hot & cold, the only place to hang additional clothes was on a hook on the back of the door. We had to ask for the coffee & sugar to be replenished , as also the need for additional toilet paper. When booking it stated breakfast was included, on arrival we find it had to be pre-booked & was served in the room also it was limited. All in all very disappointed, not really what was promoted
Stayed 4 nights in Sep 2023

10/10 Excellent

Ian

Stayed 1 night in Sep 2023

10/10 Excellent

Harry

Stayed 3 nights in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff
Great hotel with really friendly staff. Would absolutely recommend staying here and will definitely do so again in the future.
Stayed 1 night in Aug 2023

8/10 Good

C

Stayed 1 night in Aug 2023

6/10 Okay

Allison

Liked: Cleanliness
Room was big and clean. Lots of noise from creaky floor above. Bed not the best, pillow’s terrible. Bathroom clean, but shower has no power, just a tickle of water! Didn’t have breakfast but did eat in the restaurant attached for an evening meal which was superb. Would go back to the restaurant again but not to the hotel as cherish my sleep too much!
Stayed 2 nights in Aug 2023

4/10 Poor

Adrian

Business traveller
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 2 nights in Jul 2023

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has been redone nicely and the rooms are well-equipped. The staff members were helpful. A good "Turkish-Morrocan" restaurant is part of the complex. The room we had was quite small--no place to sit except on the bed or at the desk-- which is okay for a short stay. The "complimentary breakfasts" are served in the rooms, so basically, you're eating in bed.
Stayed 2 nights in Jul 2023

6/10 Okay

Jenny

Liked: Cleanliness, staff & service
Economical place to stay. Bed was too soft and matress sagged to the middle. Also very creaky floor. Shower was good
Stayed 1 night in Jul 2023

8/10 Good

Sanj, Leicester

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was fine until checkout. On saturday we got an agreement with receptionist for a free late checkout. She had failed to tell house keeping & leave any notes. House keeper decided to argue with us that her colleague is new and we needed to pay. We told her were not paying as agreement was made and she should speak to the receptionist. She continued to argue and was rude and agressive. We told her we are not interested in arguing as non of this was our fault. Because of this i wouldnt be in any rush back. Also training is very much required to her re how to talk guests & better communication.
Stayed 2 nights in Jun 2023

10/10 Excellent

VASILEIOS

Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed as we went to watch a show at new theatre. This was an easy walk to get there and back. Lovely big room and staff very helpful. Phoned me the day before because i have slight accessible needs and asked me if i would be ok with a 1st floor room and that there is no lift. As i was using my crutch it was fine and the stairs are a few then landing so pleanty of time to rets between. All in all a pleasent stay.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service
I have mixed opinions on this place. Our room was a tiny shoebox with some pretty odd decor. It required traveling up and down multiple staircases to get to, which was annoying. The building itself is lovely. Staff were very pleasant. We opted to have breakfast and it was delicious and well priced.
Stayed 1 night in Jun 2023

2/10 Terrible

Louisa

Disliked: Staff & service, property conditions & facilities, room comfort
Awful hotel
Booked in for two nights, room was in the attic, smallest room I’ve ever stayed in. A smell of fags lingers in the air although, assured this is a no smoking room. The room is furnished with very tired furniture, the bed is so uncomfortable I slept on the floor. Absolutely freezing in the night. The worst part of the stay was the noise, every time someone walked past my door the floor and room shakes. Incredibly creaky floor. The noise of very loud voices and people walking past the door went on until 2.30am. I had around 3 hours sleep and felt awful in the morning. The stay was so bad I booked into another hotel at extra cost, the hotel refused to refund me the night I was no longer staying. Asked to change room but no others rooms were offered. No lift so if you have luggage you’ll have to carry it up a lot of steps. Hotel staff watched as I struggled with my luggage. Fought to get a refund for the night I did not stay but the hotel refused.
Stayed 2 nights in Jun 2023

4/10 Poor

Jack

Stayed 1 night in Jun 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities
The hotel is very close to the downtown area including the wonderful cathedral. The staff are excellent. Breakfast in the room is very convenient. There is a Turkish restaurant associated with the hotel, right next door and the menu looks great. I also recommend a Turkish fast food place almost opposite the New Theater and an Indian restaurant- Momoz - excellent. Hair place excellent- Layla's. Downside of the Pearl is the stairs - there were 36 to the attic room I was in. Rooms 210 and above have this problem - a problem if you have trouble with stairs. The rooms 210 and 2011 are very small - attic style. The mattresses are old box springs and you can feel the springs. I had chosen a discounted room online and wish I'd called the hotel first for a description. If you are young and fit and on a budget this place would work for you.
Stayed 2 nights in May 2023

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
It was clean and comfortable.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Disappointing
We had two rooms. One was nice, the other was no where near as nice with the biggest issue being the smell of damp. For the nightly rate I did not feel this was worth the money or the four star rating. The breakfast was also very basic.
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher, burton latimer

Stayed 1 night in Apr 2023

10/10 Excellent

Kim S

Stayed 1 night in Apr 2023

8/10 Good

Jacqueline

Business traveller
Liked: Cleanliness, property conditions & facilities
Different clean tidy quirky lots of stairs
We were in room 210 in the eves - every time I got out of bed I hit my head on the sloping ceiling & I'm only 5'6" my partner at 6@3" would have knocked himself out if he's been on that side of the bed! The sink in the bathroom had no plug - which we reported but nothing was done - and as we found out both the sink and the shower drains were either blocked or incredibly slow to drain. When in the shower another room must have turned on water so from becoming a comfortable temperature it turned scalding hot ... Restaurant next door brilliant
Stayed 2 nights in Apr 2023

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Property conditions & facilities
Polite staff, comfy bed, not accessible.
The Hotel needs some maintenance and perhaps a refresh. But more importantly, their definition of 'accessible' is a bit of a stretch. It technically had an accessible entrance, but there was quite a large curb to overcome to reach the very steep ramp to the back door. In addition, the room I was given didn't have any facilities to make it more accessible. The bed was comfortable however, and the staff were very polite.
Stayed 2 nights in Apr 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Prajendra

Stayed 1 night in Apr 2023

4/10 Poor

Mahyar

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Poor
I only would give a good rate to the one of re the receptionist as she was very helpful and respectful. But Room condition wasn't pleasant, Basin and shower was terribly poor Also the air-condition was so far noisy and wouldn't let me sleep .
Stayed 3 nights in Mar 2023

10/10 Excellent

Tom

Stayed 1 night in Mar 2023

10/10 Excellent

Tom

Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Maureen

Stayed 1 night in Mar 2023