Double Room, Shared Bathroom
Check availability

Reviews of The Castle Cambridge

2.5 out of 5
The Castle Cambridge
37 St. Andrews Street, Cambridge, England

Reviews

4.6
Rating 10 - Excellent. 6 out of 101 reviews" "
Rating 8 - Good. 15 out of 101 reviews" "
Rating 6 - Okay. 19 out of 101 reviews" "
Rating 4 - Poor. 22 out of 101 reviews" "
Rating 2 - Terrible. 39 out of 101 reviews" "

5.8/10

Cleanliness

5.4/10

Staff & service

5.8/10

Amenities

4.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Melanie

Travelled with family and small children
The location is excellent. The room is clean and staff are helpful. However, avoid booking on Fridays and Saturdays if you want to sleep at night. The bar plays very loud music 'til 3am and it's impossible to sleep.
Stayed 2 nights in Feb 2024

8/10 Good

Felix

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
You're above a pub, but right in the city centre, for real cheap. It's highly convenient, clean bathrooms and bedding, but be warned, it's above a pub. Its a bit noisy until late, but that's expected. Can't complain really. We left some headphones and keys behind but they were very kind to ship them back for us! Would recommend if you're in for a couple of nights and just need a bed. Gud price
Stayed 1 night in Dec 2023

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

S

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
This is not as advertised at all, you literally get just a room with a tv in it. No amenities at all. The room was dirty, smelled like urine, one window was broken, the door didnt lock, one of the beds was broken. And the bathroom was a floor down, which wasn't very clean either. We did not end up staying as felt unsafe!
Stayed 1 night in Aug 2023

4/10 Poor

martin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Someone tried to break into my room. Brakes brothers lorry parked outside with its engine on from 4 am Taps all on a timer so 15 secs is not long enough. Very expensive for shared toilet and shower
Stayed 2 nights in Aug 2023

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was cramped bathroom two lots of stairs down though clean. Walked out went to Premier Inn. Paid the full price so would like a refund please.
Stayed 2 nights in Jun 2023

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy. It was as shown on description: upstairs with 2 twin beds and a full size bed. The bathroom was shared and clean. The location was amazing -- thumbs up --and it made it easier to go and get around Cambridge. Being in City Center becomes noisy in the evening. This was a short and brief stay on our way to mainland Europe to catch an early flight out of London. I would stay again. Thanks for lettings us unload our luggage prior to check-in time.
Stayed 1 night in Jun 2023

6/10 Okay

L

Stayed 1 night in Mar 2023

2/10 Terrible

Mr W

Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrible
Terrible place. Room without any comforts. None! Not even light except a cold ceiling light with a pull-cord. Shared toilet. Shower on different floor.
Stayed 1 night in Sep 2022

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Old staff quarters above a pub
Stayed 1 night in Sep 2022

2/10 Terrible

Alexander

Stayed 1 night in Sep 2022

8/10 Good

Sylwia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A little noisy at night.
Stayed 1 night in Aug 2022

2/10 Terrible

Deborah

Travelled with group
Disliked: Amenities, property conditions & facilities
I’ve never felt so unsafe staying away with work. After a warm enough welcome, things went downhill! Two women staying on one floor without a working shower, expected to use the one the owner used and another guest on another floor. One of the room locks didn’t work properly and looked as though it had been tampered with! Left me feeling extremely vulnerable. Window wouldn’t close so extremely noisy night! Room was in poor repair and there wasn't even any tea making facilities or even a glass in the room. For the price paid, it was a disgrace. Would recommend you avoid this place!
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Apr 2022

4/10 Poor

jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Basic and noisy
On arrival, I discovered that it was not really a hotel but a pub with rooms above. this in itself was not a problem as I was working and would not be returning until around midnight but after the person who seemed like the bar manager showed me the room, he returned to say as I didn't book through bookings.com, maybe I wasn't aware that there would be a dj on until 3a.m. and offered me ear plugs. As it was graduation week and everywhere was booked up and / or very expensive plus I had to get to work, I decided to let it go as what else could I do at that point? It was very loud but finally did get to sleep after 3 only to be woken again by a bottle bin being emptied at around 6 a.m. I would advise anyone thinking of staying here to check with other websites or even the property itself to see what closing time is over their stay. Hotels.com should really be held accountable for this. Also, shower wasn't working on my floor apparently one above was ok but I just left as soon as I could.
Stayed 1 night in Apr 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very friendly helpful staff
Stayed 1 night in Mar 2022

10/10 Excellent

Amal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place to stay. Great location to explore Cambridge.
Stayed 1 night in Nov 2021

4/10 Poor

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities
Misrepresented
The b and b is not a b and b. There is a bed but no breakfast. Why is it advertised as a b and b. It even says on the front door b and b guests call the number shown on arrival. Misreprentation. The room is basic. The bathroom is dirty. The walls are paper thin My advise would be to spend another 75 pounds and go stay at the Hilton.
Stayed 1 night in Oct 2021

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Great Location, Great price.
Location location location - if you need a clean stay near to city centre that doesnt break the bank this place ticks all the boxes. Friendly team made sure all was as expected. Room was basic but respected in the price - all good.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Warning! Keep away!
Lousy place. Extremely loud disco-music saturday night.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff was always there to help and the place was clean, though loud, because it’s above a bar - but I knew that before I confirmed my booking! So I would give them a good grade!
Stayed 2 nights in Dec 2019

8/10 Good

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good budget hotel for central cambridge
The room was spacious, clean and had a nice bed. There was a large closet available. The washrooms were shared and down a flight of steps, but were nice. Given its central location and its cheap price its very reasonable. There was some confusion about my booking as I checked in, but I did book just over 24 h in advance - so this may have been instrumental. Overall a good hotel for a budget stay in central cambridge
Stayed 1 night in Sep 2019

8/10 Good

ANGELA HEATHER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Tina Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing weekend very busy but we were told it may be noisy as it was a bank holiday weekend but with the very friendly staff it was a very pleasant stay will be back
Stayed 1 night in Aug 2019

8/10 Good

Kjell

Liked: Cleanliness, room comfort
KB
Noice on fridays and saturdays because off disco those nights, otherwise quite.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
More like a hostel:not a hotel
The hostel is very well located right in the centre of Cambridge. It is a rabbit warren of rooms and we had to climb about six flights of stairs to get to our room. I had not realised that there was no ensuite bathroom and all the rooms shared just two bathrooms. There was no water in our room and no hairdryer. The bedding looked tired. The common parts were rather shabby. Some guests in the room next to us cleared there throats noisily. We were there in a heatwave and being just under the eaves the room felt hot. There was certainly no air conditioning. It reminded me of my student travels in India. I must check more carefully next time I book somewhere!
Stayed 1 night in Jul 2018

8/10 Good

Paul, wiltshire england

Liked: Cleanliness, staff & service, room comfort
very central, convenient .
this hotel is just a few moments from shops and restaurants. historic cambridge and the river cam being just down the road.
Stayed 2 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Outdated boarding house above a bar.
B&B without the breakfast. The barman checked us in. No one to check us out until bar opened at 11am so we had to find cleaning lady to store our luggage. Bare essentials: bed (bad mattress), towel, shared bath (updated, clean). We were on top floor (3) with only one way out; this was very unsettling. No a/c, hot night, had to keep only window open which is above entrance to the bar so very noisy until 1 am then the delivery truck noise started about 6 am.
Stayed 1 night in Jul 2017

2/10 Terrible

Kieron s

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
grotty room with constant noise all night. So noisy we got up at 0430hrs and left

2/10 Terrible

Renato Alvaro, sao paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend!
Check in at 4PM, dirty room. Noise!!!! Never more this place.

4/10 Poor

L, NRW

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Centre of city but the dodgy part.
I expected frugal room. But it could have been better. No bedside lamps. Kettle has to live on the floor.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Molli, Lowestoft

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very cold, free wifi wasn't very good at all

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live like an impoverished student for £75 a night!
Unbelievably grim room. Up several flights of stairs, through coded security doors, to a room with peeling wallpaper, cobwebs, cracks, a massive tv (?) and rotten carpet. There was a pink plastic washing up bowl in the room. It may have been a commode because the nearest bathroom was several flights down. That bathroom was like something from a halls of residence: shabby bath, Lino, and a shower curtain turned brown with age and rusty water. Oh, and the place is billed as B&B but breakfast has to be purchased at the stinky weatherspoons next door. Make sure you get an early night (if you can; the pub downstairs is open until 3am) because security will hound you down if they think you don't belong there.

2/10 Terrible

Robert, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced
Nowhere near worth the price. They call it B&B but don't provide breakfast. Worth about £50.

2/10 Terrible

Peter, Whitchurch

Disliked: Staff & service, property conditions & facilities, room comfort
Charged twice for the room, no reimbursement
When I turned up at the hotel, the manager insisted I had not paid, and that when I had given hotels.com my credit card details, this was just for confirmation. I didn't have time to argue ( was running late for appointment), so I had to take the manager's word and pay. It turned out on my next credit card statement that I HAD paid when booking by telephone with hotels.com. Customer services promised to "look into this" 2 months but so far I have received no reimbursement. So it turns out I paid £85 twice for a room for one night with not even toilet! Won't be staying there EVER again, or using hotels.com.

2/10 Terrible

R, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a mistake of the universe, avoid at all costs
If you are ok to sleep in the middle of the dance-club you might be ok with the B&B, otherwise avoid this place at all costs, and do not agree to stay there even if they pay to you. This B&B fails at both B's: it was absolutely impossible to sleep there due to music playing ALL NIGHT in the dance club below you, so that your bed will jump at each sound. So Failure on Bed. And in regards to Breakfast - that is the second failure - there was just no breakfast available as there was nobody in the hotel to serve you in the morning. There have to be some commission in UK that checks allowed level of noise at B&Bs and there is no chance that these guys will ever pass it, it was just unhuman and illegal to them to sell rooms there. I've made a mistake of booking with reading - but other people, please read comments and avoid this place at all costs!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Not really a B&B or hotel. It's a noisy pub with loud music that has some rooms upstairs. Very basic with a most unappealing bathroom. We didn't wash we just moved on. The guys downstairs were nice enough and seemed surprised to have anyone staying

2/10 Terrible

Rapinder, Dartford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgraceful service hotels.com
Worst time of my life!!!. Hotel was closed, no answer to any number. Found myself stranded with nowhere to go. After spending all day at hospital after my 4 yr old had surgery i found hotel closed. Then i spent over a hour on the phone with hotels.com who failed me completely !! No refund received or replacement hotel given as the lady was didnt understand english properly even though it says all rooms are guaranteed!!' I use this site dozens of times over the last few months, i feel let down as i spent the night in my car with temperatures at 5*. Chances are no one will sort this

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DUMP
A total dump, do not stay there. We waited 2 hours to get in, no hot water staff did not help. If i could swear i would write more. DO NOT STAY HERE

4/10 Poor

Marco, Hong Kong

Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy Noisy and noisy.
Room was too small. We booked twin bed, but there was only King size bed available. Rooms in The Castle is basically some rooms above a pub/club. So it is extremely noisy at night.

4/10 Poor

averil, australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Towels never changed. Tv did't work. Bathroom never cleaned. staff overworked. Manager not available.

4/10 Poor

Swamy

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rooms are above a very noisy bar.
The hotel is very well located in central Cambridge and the room was clean. However, there is a bar downstairs with a very loud crowd. I could hear all the noise from my room (which was at the top floor). The WiFi signal was very weak.

2/10 Terrible

Gareth, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful hotel
Terrible, worst hotel ever. Staff are dismissive and there is a nightclub directly beneath the room so there is no sleeping to be had before 4am

6/10 Okay

Kate, London

Liked: Cleanliness, staff & service
Great Location but only ideal for short stay
The location is ideal for central Cambridge, the staff were very friendly (even if at times they seemed a little clueless to what was going on), room was very clean and comfy, the bathroom was clean (although a little shabby). Although we knew it was a shared bathroom for the room we thought there would be more than 2 bathrooms available for the all of the rooms. Since the toilets were not seperate to the bathroom there was sometimes a wait, and there was not a bathroom on our floor (the top floor). It was very loud at night as its above a bar/club, this didn't bother us however as we were out till late, but would not recommend to someone who is looking for a an early quiet night. Overall, its fine for a no frills basic clean hotel in central Cambrdige, however, we used a voucher from this website to pay for it. If we had paid the full price we may not have been so satisfied.

4/10 Poor

John, Cambridge

Liked: Staff & service
Disliked: Property conditions & facilities
Comfy Beds - Bad Location
Although situated at the very center of Cambridge, the rooms are on the first floor of a Cafe/Restaurant. Combined with the nearby Wetherspoons makes the surrounding noise from people immense, especially on the weekend until late at night. Service was good though.

8/10 Good

Don, Vegas

Liked: Cleanliness, staff & service
The good and the bad
Super English breakfast included. A bit noisy on rooms in front due to bar. Shared bath ok but shower head hard to keep attached. Friendly and helpful bartender slash hotel front desk. TV was basically a prop since no cable to plug in it.

4/10 Poor

Patricia, Yorkshire

Disliked: Property conditions & facilities
A cheap city centre stay.
The Castle is a city centre pub that stays open until 3am on a Friday night, so don't be surprised by the late night noise. Showers available were not really very usable due to broken parts.

2/10 Terrible

william, uk

Disliked: Staff & service, property conditions & facilities, room comfort
booked 2 nights stayed for one demand a refund
Not good ,no hot water ,non speaking English staff,noisey disco beneath room ,could not get a coffee ,no car parking near hotel,would not recommend.