Ratings based on 226 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Couples
by A verified traveller from Bucks

Great Hotel for a weekend city break.

Posted 28-Sep-2015
Pros: All but especially spa, pool and gym excellent, best I have seen in a 4 star [in fact beats virtually all five tar I have seen] hotel.
Cons: Nothing, really good, really good reception staff.
Location: Location good, very handy for a city break in Cambridge.
Great staff, lovely room, great spa facilities and nice breakfast. Very good value for money.
4 out of 5
by A verified traveller from Lincolnshire

Anonymous hotel, easily forgotten

Posted 23-Sep-2015
Pros: Food, proximity to IWM Duxford & M11. Comfort of beds, tea making facilities.
Cons: Better housekeeping. Both beds looked as though they had be laid on when we entered room. Both water glasses dirty. Could not find hairdryer easily
Location: Easy reach of Cambridge & IWM Duxford
Everything about booking and arriving at hotel good. Food (dinner & breakfast) excellent. Room had minor discrepancies that didn't warrant a complaint as such but reduced the overall impression. Bedroom corridors so drab, minimalist was an understatement.
5 out of 5
for Everyone
by A verified traveller from sheffield uk

Comfortable hotel, good for visiting Cambridge

Posted 20-Sep-2015
Pros: As above
Cons: Fine as it is!
Location: Located 10 minutes from Cambridge centre
Pleasant and helpful staff, comfortable room. Nice pool area. Excellent breakfast which passed my 'latte' test.. i.e..... Whilst not on regular menu it was fetched free from the bar!
4 out of 5
for Everyone
by A verified traveller from Cambridge

Nice hotel

Posted 16-Sep-2015
Pros: Breakfast
Cons: Needs updating and rooms need cleaning a lot more thoroughly.
Had a lovely stay at hotel, very good breakfast. Staff very friendly. Only issue is the cleanliness of the room. Mugs were dirty and bathroom floor wasn't clean.
4 out of 5
for Everyone
by A verified traveller from Cambridge


Posted 14-Sep-2015
Excellent breakfast and staff were very attentive. Room smelt clean and fresh but probably a little more attention to detail would improve my score to a 5 as there was dust on the bedside cabinets. Changing rooms at the pool still need checking on a regular basis as these are pretty poor. But overall a pleasant stay.
2 out of 5
by A verified traveller

Posted 05-Sep-2015
Poor quality drinks. Bar staff who don't care. Complained about a bad pint and was sarcastically smirked at. I did not react but just thought I have paid good money to stay here and this is the way I am being treated.
3 out of 5
by A verified traveller

Not clean and terrible service

Posted 28-Aug-2015
Customer service was a let down. Would not stay again
3 out of 5
by A verified traveller from Co Durham

Bad room cleanliness

Posted 06-Aug-2015
Pros: The breakfast was lovely and the staff friendly
Cons: Cleaners should check bedroom drawers Offers not available should not be displayed B&B guests be able to book evening meals if tables available
Location: Duxford imerial war museum American war cemetery Cambridge
We found a dirty spoon in one drawer and a dirty knife in another. The shower cubicle was dirty and the magnetic door closure was torn. There was a sign at reception stating upgrades were available. When we asked to update we were told none were available that evening. We continued to check in and it was not until I suggested that the sign was removed that it was taken away. We were told that as we had booked for bed and breakfast no table was available in the dining room for USA to have an evening meal until 8:45 but that the kitchen closed at 9:30. Not much use there then we may have just about finished our starter when we would have had to leave! We ate in the bar and noticed that the restaurant was by no means full on either evening. We therefor presumed that the kitchens were too busy with the wedding party to serve hotel guests.
1 out of 5
by A verified traveller from Cambridge

Should not be rated 4* !!

Posted 21-Jul-2015
Pros: Nothing
Cons: As above
This hotel is in serious need of updating, how this can be classed as a 4* hotel is a joke. The room was appalling, very dirty, dusty etc. We even had poo left on the toilet brush from the previous occupiers. Table, window sill and side tables were dusty. Bathroom had numerous stains every where etc. Breakfast service was disgraceful, they cannot seem to notice when the buffet selection is running low and you therefore have to wait 10 minutes for them to cook more. Not great when you have to get to meetings ! The chairs in our room had stains on it and the fabric was thinning in places. There is no air conditioning just a rubbish fan which makes the room very hot. The swimming pool changing rooms are disgusting, not clean, no toilet paper, cob webs etc obviously does not get checked hourly ! And when we arrived there was no soap in the room to wash you hands as the delivery was stuck in Calais !!! The only plus point is the friendly staff !! Such a shame as this could be made such a nice hotel but needs some money spent on it.
4 out of 5
for Everyone
by A verified traveller

Posted 17-Jul-2015
The staff were all very pleasant and helpful, particularly in recovering a piece of luggage we left behind!