Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from East Sussex

Average modern hotel - question 4* rating

Posted 08-Feb-2016
Pros: It was clean.
Cons: Fix the fire door on the ground floor near room 103, so that it closers quietly. It made a racket each and every time someone went through.
Location: Good location for the American War Cemetery - very moving. Cambridge is close'ish by car.
Having booked a weekend break, we were thoroughly disappointed to find on checking in at reception, that they had no availability in the restaurant that evening, nor did they have any spa treatment availability - both reasons for booking this hotel. There is nothing else to bring you here, as it is a new build village complex and miles from anywhere else, and had we known, we would have stayed in much closer proximity to Cambridge. With modern communications I don't think it unreasonable to alert guests, by email/text, to the fact that their two primary offerings - restaurant/spa, are unavailable. Had we known we would have rebooked somewhere else. We were had no compensatory offer from the receptionists. We were even billed for delivering room service!
3 out of 5
by A verified traveller

Facilities not up to scratch

Posted 30-Dec-2015
The hotel room was clean and suitable. The leisure facilities were too busy and impossible to swim and use jacuzzi. The female changing room was dirty. The menu choice in restaurant was too limited and we ended up eating in the bar.
4 out of 5
Recommended
for Couples
by Matthew

This traveller left a rating score only Posted 03-Nov-2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Great hotel, friendly staff.

Posted 02-Nov-2015
Great hotel, friendly staff. Breakfast was great. The location was great for people visiting Cambridge and using the park and ride system.
1 out of 5
by A verified traveller

Order your own taxi if you want to go anywhere!!

Posted 26-Oct-2015
Cons: Customer service
I ordered a taxi a few hours in advance of required from the hotel reception, an advertised service offered by the hotel, at 10 minutes late I asked them to chase the company, told it would be a few minutes, 10 more minutes passed still no taxi. 30 minutes late the taxi arrives, but it was for another guest. The taxi company/hotel manged to confuse the two bookings and only one taxi was ordered and the driver was insistent it was not for our room number. No real apology was offered by the Taxi Company or hotel and another taxi would be 20-30 minutes. I had to drive into town, we were late for our restaurant reservation and could not go for drinks after as planned. If an error is made every effort should be made to rectify the situation, as a minimum I expected to be offered a free drink in the bar for the inconvenience. Will not stay at this hotel again. The hotel décor is quite dated and overall overpriced.
2 out of 5
Recommended
for Couples
by A verified traveller

Disappointing

Posted 16-Oct-2015 on Hotels
The hotel was ok but I felt expensive for what it was. We had a great room service curry and great breakfast. However on the negative side, I really wanted to maximise the spa experience. Knowing that we had booked late I rang perhaps 15 times in the day proceeding our visit to book a treatment, with no response. Eventually I resorted to email, which was answered a day later and at that point to tell me there were no appointments left. The leisure facilities were ok but packed by non residents when we were there so not relaxing.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good Hotel

Posted 09-Oct-2015
Pros: Food, staff, bedrooms, gym
Cons: Internet, internet, internet
Location: Good gym but not much else locally
Good hotel with good facilities and an in-house gym which is great. The only down side to this hotel is the lack of a good internet connection. With many business travellers and conference groups staying good internet access at all times of the day is a must not an option.
4 out of 5
Recommended
for Business Travellers
by Stephen from Selby

Simple overnight Stay worked well.

Posted 09-Oct-2015 on Hotels
Simple overnight work stay. All worked as it should.
5 out of 5
Recommended
for Couples
by A verified traveller from Bucks

Great Hotel for a weekend city break.

Posted 28-Sep-2015
Pros: All but especially spa, pool and gym excellent, best I have seen in a 4 star [in fact beats virtually all five tar I have seen] hotel.
Cons: Nothing, really good, really good reception staff.
Location: Location good, very handy for a city break in Cambridge.
Great staff, lovely room, great spa facilities and nice breakfast. Very good value for money.
5 out of 5
Recommended
for Families
by Ulf from Sverige

Bra och fräscht

Posted 27-Sep-2015 on Hotels
Bra hotell med fräscha rum och mycket god mat. Välkomnande och serviceminded personal. Hit kommer vi gärna igen.