Ratings based on 325 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from east yorkshire

Hotel convenient for visiting family nearby

Posted 01-Jan-2017
Pros: Friendly staff and good breakfast
Cons: Bathrooms and changing/. Shower area in spa
Generally ok but needs refurbishment, particularly bathroom and corridors
Comment from Hotel Management
05-Jan-2017 by Darren T, Hotel Management
Dear JRM - Appreciate the feedback, we will commence further upgrade of our bedrooms next week, look forward to welcoming you back again. Thank you
3out of 5
by A verified traveller from West Midlands

Not Impressed

Posted 14-Nov-2016
Location: Location was OK but the park and ride to Cambridge was 15 minutes drive away. Restaurant was full Sat eve but we found great Italian not too far away
Check in staff were very good. Initial impression was that the hotel was OK. Unfortunately the bar/lounge and restaurant did not meet our expectations expected of a 4 star hotel. Constantly met with spa day females wanderings around bare footed with at best bathrobes and in some cases just towels wrapped around them. Most unpleasant as they left wet chairs behind then for other guest to sit on unknowingly. Breakfast was disorganised and chaotic with insufficient staff. Waited for at least ten minutes to order tea/coffee. Good was either undercooked or baked so hard it was inedible.
Comment from Hotel Management
18-Nov-2016 by Darren T, Hotel Management
Dear Steve - Thank you for providing this feedback. I am sorry to read that Spa guests were in such attire, there is a dress code, however I will reiterate to the Team to ensure this is in future adhered to. With regards to breakfast I will certainly speak with the chef to keep food under review. Kind Regards
4out of 5
Recommended
for Everyone
by A verified traveller

good but short stay

Posted 08-Nov-2016
room all good and clean. used the spa which is OK but a little tatty
Comment from Hotel Management
11-Nov-2016 by Darren T, Hotel Management
Dear Anonymous - Thank you for the review, we are having a refurbishment of the bedrooms in a weeks time. We hope to see you return. Kind regards, Darren T
5out of 5
Recommended
for Everyone
by A verified traveller from yorkshire

Posted 30-Oct-2016
Great hotel, great service particularly at breakfast. Good location for exploring Cambridgeshire.
Comment from Hotel Management
31-Oct-2016 by Darren T, Hotel Management
Dear Catherine - appreciate your feedback and delighted that you enjoyed your stay. Hope to see you again soon. Kind Regards
5out of 5
Recommended
for Everyone
by A verified traveller

The Belfry is a very comfortable and pleasant stay

Posted 25-Oct-2016
Pros: The Belfry was perfect for an overnight stay. Unfortunately we could not make full use of the Spa facilities
Cons: Nothing that we were aware of.
Location: Had we had more time to spend I am sure we would have found plenty to explore. Perhaps next time.
The hotel was most comfortable with all the amenities we required to make our stay a pleasant one. We found the reception very welcoming and the restaurant staff extremely helpful. The bedroom was very clean as was the bathroom and had all the features we have come to expect. We should be happy to return some day.
Comment from Hotel Management
27-Oct-2016 by Darren T, Hotel Management
Dear Joy - Thank you for taking the time to provide your comments for your recent stay. Very pleased to read that we were able to look after you so well and I will certainly pass on your comments to the Team. Hope to see you again soon so you can then use our Spa! Many thanks Darren
4out of 5
Recommended
for Everyone
by A verified traveller

Perfectly satisfactory repeat visit.

Posted 20-Oct-2016
Location: Cambridge is Cambridge, for heaven's sake. If you can't find something to interest you there, you are a global dumkopf.
Pleasant approach. Check-in efficient and quick despite the entire US army arriving at the same time. Room clean and in good order. Room servicing next day was not done by 4.30 pm, which was inconvenient. Breakfast room was pleasant with plenty of space - good fruit salad, bog-standard cooked options. Good value for money. We shall use this hotel again.
Comment from Hotel Management
24-Oct-2016 by Darren T, Hotel Management
Dear Anonymous - appreciate your time to provide feedback. Delighted that you enjoyed your stay, noted your room comment and looking forward to welcoming you again soon. Thank you Darren T
4out of 5
by A verified traveller

Convenient hotel so long as you have a car

Posted 19-Oct-2016 on Hotels
The staff were friendly and helpful. The carpets badly need replacing in places. The mattress caused roll-together. The bar area seemed a bit soulless. The pool and Jacuzzi are good features. Plenty of parking.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Traveller - Thank you for your feedback and pleased that you enjoyed your stay. We have identified a few of our beds may need replacing and are currently on order. To ensure that all beds are of the same standard we are replacing each one before Christmas. Glad you liked our leisure facilities and free parking. Hope to see you again soon. Kind Regards Darren T
4out of 5
Recommended
for Everyone
by A verified traveller from Lincolnshire

Quiet Location

Posted 19-Oct-2016
Pros: Reception staff on check in, happy, smiling and polite.
Cons: Restaurant food is only average
Location: Quiet location, good parking, not to far to visit The Imperial War Museum Duxford or the American Cemetery
Good size room, a bit tired, bathroom had bath and small shower, both areas need a spring clean.
Comment from Hotel Management
19-Oct-2016 by Darren T, Hotel Management
Dear Ella - Thank you for your review, the team will be delighted for the mention, as they are always looking to please. I will pass on the feedback on the food to our head chef. The rooms in the hotel will all be refurbished from Mid November, so you will see the change. Thank you and kind regards Darren T
5out of 5
by A verified traveller

Posted 17-Oct-2016 on Hotels
Comment from Hotel Management
19-Oct-2016 by General Manager, Hotel Management
Dear Anonymous - Thank you for the review. Kind regards Darren T
5out of 5
Recommended
for Everyone
by A verified traveller from Cheshire

Excellent hotel, food and facilities

Posted 17-Oct-2016
Our stay, 14 & 15 Oct 2016, was an excellent experience. The staff throughput the hotel are fantastic, in particular, Daisy on reception and the night manager who again was on the reception desk (didn't get his name). Their attention to detail and their willingness to go the extra mile was amazing. Food and service in the restaurant and bar was of the highest standard. Would recommend this hotel and give it maximum star rating
Comment from Hotel Management
19-Oct-2016 by Darren T, Hotel Management
Dear Jack - Thank you for the wonderful review, Daisy and Dominic will love the recognition and we will pass it on to the rest of the team. Looking forward to your return, kind regards Darren T