Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Stavanger Norway

Good middle ranging hotel

Posted 08-Jul-2016
My husband left his gasses - Erica on reception packed them carefully and posted them to London so we had them before we returned to Norway on Tuesday. This was excellent service - and my offer to cover costs was refused. I was impressed. Thanks
5out of 5
by Buttercup from Penzance

Great Stay

Posted 13-Jun-2016 on Hotels
Enjoyed 2 nights stay, great breakfast buffet well worth adding on. had reasonably priced room service.. twin beds and room a little small but clean and comfortable . lies ure facilities a little small so go at quiet times of day, clean and we'll maintained.
3out of 5
by Terje from Lillehammer

Hadde betjeningen en dårlig helg?

Posted 06-Jun-2016 on Hotels
Not very serviceminded and not very solutionorientated...
3out of 5
by Susan from Gosport

Disappointed

Posted 18-Apr-2016 on Hotels
The rooms have been nicely refurbished and are comfortable. The service in the bar was very slow. We had the buffet breakfast but when my husband went to get his they had run out of most items and although he asked several times for certain items to be brought out he had to wait 20 minutes to get a complete breakfast as they kept bringing out the wrong things.No one was overseeing the breakfast hot plate. We also booked and paid for breakfast but they didn't get this information from Hotels.com and charged us for another two breakfasts, which were refunded.
Comment from Hotel Management
05-May-2016
Thank you so much for your review of our hotel. I am so sorry to hear of the problems that you experienced regarding your breakfast and hope that you were able to enjoy your stay with us despite this. We value your feedback and will certainly look into our breakfast service to ensure that this does not happen again. We look forward to welcoming you back to the hotel on your next visit to Peterborough Kind regards Sheryl Sheryl Gordon Revenue Manager
4out of 5
by A verified traveller

Good Hotel

Posted 15-Mar-2016 on Hotels
Good clean comfortable hotel with helpful staff but poor shower pressure.
Comment from Hotel Management
23-Mar-2016 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us but sorry to hear the problem regarding the water pressure. We value your feedback and will certainly look into this issue. We hope you will visit us again on your next visit to Peterborough. Kind regards Sheryl Sheryl Revenue Manager
5out of 5
by james from West yorkshire

stop here again

Posted 14-Mar-2016 on Hotels
excellent staff service, refurbished room excellent facilities, shame about the spa being out of action but everything else was great!
Comment from Hotel Management
23-Mar-2016 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our newly refurbished rooms. I am sorry to hear that the spa was not working during your stay and will certainly look into this. We value your feedback and hope to welcome you back to the hotel on your next visit to Peterborough. Kind regards Sheryl
5out of 5
by A verified traveller

Posted 12-Mar-2016 on Hotels
Comment from Hotel Management
05-May-2016
Thank you so much for your review of our hotel. I am pleased to see that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again Kind regards Sheryl Sheryl Gordon Revenue Manager
4out of 5
by A verified traveller

tres bien

Posted 09-Mar-2016 on Hotels
Séjour très bien. Petit déjeuné et restaurant correct
Comment from Hotel Management
23-Mar-2016 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our delicious breakfast. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again Kind regards Sheryl Sheryl Gordon Revenue Manager
5out of 5
by David from Cleethorpes

Posted 09-Mar-2016 on Hotels
Great breakfast .could do with biscuits and a bottle of water in room.
Comment from Hotel Management
23-Mar-2016 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our delicious breakfast. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again Kind regards Sheryl Sheryl Gordon Revenue Manager
5out of 5
by Michaelangelo

Home from Home

Posted 24-Feb-2016 on Ebookers
We booked the hotel for its proximity to relatives and Hinchingbrooke hospital where a relative had been admitted. The hotel is modern, spacious, clean and the staff are welcoming. We didn't have an evening meal there but we did have breakfast which was delicious and plentiful with a good variety of food. The bedroom was a little too warm but apart from that,we enjoyed our stay.