Dirty room, faulty window slept with jacket on
Posted 08-Sep-2015 on Hotels
I paid £130 for one night no breakfast single room. The building is very old, the windows in my room were not properly sealed which felt like there were no windows at all seriously. The hotel is near a busy road so that plus the sensation of an open window for the whole night was not acceptable. I had to sleep with my jacket on no joke. After a while they did send someone to check who acknowledge the issue but he said there were no other rooms available for me to move. There was no inclination from the hotel staff to do anything otherwise, not even to partially refund me. The bathroom was not clean, the bathtub was full with someone else's hair - also, to get wifi, a standard thing (especially when you pay £130 for 1 night!) you have to become a member of their chain otherwise they charge it! furniture in the room was in very bad state - not a good experience-
Comment from Hotel Management
12-Dec-2015 by Paul Ellison, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.