Posted 18-Apr-2016 on Hotels
The rooms have been nicely refurbished and are comfortable.
The service in the bar was very slow. We had the buffet breakfast but when my husband went to get his they had run out of most items and although he asked several times for certain items to be brought out he had to wait 20 minutes to get a complete breakfast as they kept bringing out the wrong things.No one was overseeing the breakfast hot plate.
We also booked and paid for breakfast but they didn't get this information from Hotels.com and charged us for another two breakfasts, which were refunded.
Comment from Hotel Management
Thank you so much for your review of our hotel. I am so sorry to hear of the problems that you experienced regarding your breakfast and hope that you were able to enjoy your stay with us despite this. We value your feedback and will certainly look into our breakfast service to ensure that this does not happen again.
We look forward to welcoming you back to the hotel on your next visit to Peterborough