Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
79% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller

Posted 31-Jan-2016
Good and comfortable. Enjoyed the facilities, gym, sauna, jacuzzi.
Comment from Hotel Management
03-Feb-2016 by General Manager , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Ellison General Manager
4 out of 5
by A verified traveller

Just great!

Posted 29-Dec-2015 on Hotels
Brilliant spa facilities.... mwa!
Comment from Hotel Management
12-Mar-2016 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Ellison General Manager
5 out of 5
by Bryan from Olympia U.S.A

Wonderful stay

Posted 03-Nov-2015 on Hotels
Great location in a quiet location, jus wad we needed to unwind. Hotel exceeded our expatiations, and we enjoyed a wonderful breakfast prior to our leaving.
Comment from Hotel Management
09-Jan-2016 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely Paul Ellison General Manager
5 out of 5
by A verified traveller

Posted 30-Oct-2015 on Hotels
perfect place away from the crowds, not good if you want the city on the doorstop. Open parkland 10 minutes walk away.
Comment from Hotel Management
09-Jan-2016 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Ellison General Manager
5 out of 5
by Lyn from Spalding

Holiday Inn West, Peterborough

Posted 29-Sep-2015 on Hotels
Stayed over for a friend's wedding reception which was in the hotel. Great room and all of the staff were friendly and polite.
Comment from Hotel Management
12-Dec-2015 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed the wedding celebrations. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Ellison General Manager
4 out of 5
by A verified traveller

One night stay

Posted 28-Sep-2015
Pros: The presentation of each area from the reception to the rooms comfort followed by excellent restaurant and bar facilities. Parking was also good .
We were visiting family close to the hotel and we had stayed previously when a family member was married. So we were pleased to return if only for a short visit and wasn't disappointed as the facilities and staff were as professional and pleasant as before. I am sure we shall be returning again in the near future. Thank you for pleasant experience.
Comment from Hotel Management
09-Oct-2015 by Paul , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It was great to hear that you returned after a previous experience. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Elliso
4 out of 5
by Richard from St Helens

Lovely hotel but the drinks prices are very expens

Posted 23-Sep-2015 on Hotels
Lovely hotel, room was fantastic, bed was comfy. My only complaint is the price of the drinks - £9 for a single glass of wine, and £8.40 for a double JD and Coke was rediculous. Would happily have paid more for the room to have reasonable prices for drinks. The food was excellent, and worth £14 for a burger.
Comment from Hotel Management
12-Dec-2015 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Our beverage pricing is in line with other 4 star Hotels in our local market place. We hope you will visit us again. Sincerely, Paul Ellison General Manager
2 out of 5
by A verified traveller

Dirty room, faulty window slept with jacket on

Posted 08-Sep-2015 on Hotels
I paid £130 for one night no breakfast single room. The building is very old, the windows in my room were not properly sealed which felt like there were no windows at all seriously. The hotel is near a busy road so that plus the sensation of an open window for the whole night was not acceptable. I had to sleep with my jacket on no joke. After a while they did send someone to check who acknowledge the issue but he said there were no other rooms available for me to move. There was no inclination from the hotel staff to do anything otherwise, not even to partially refund me. The bathroom was not clean, the bathtub was full with someone else's hair - also, to get wifi, a standard thing (especially when you pay £130 for 1 night!) you have to become a member of their chain otherwise they charge it! furniture in the room was in very bad state - not a good experience-
Comment from Hotel Management
12-Dec-2015 by Paul Ellison, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Paul Ellison General Manager
5 out of 5
by Michelle from Peterborough

Lovely stay

Posted 04-Sep-2015 on Hotels
Nice size room. I had a family room for 1 adult & 2 children and was pleasantly surprised to find a double and 2 single beds. The staff were very friendly, welcoming and helpful
Comment from Hotel Management
12-Dec-2015 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and thanks for the comments about the room. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Ellison General Manager
4 out of 5
by A verified traveller

Posted 01-Sep-2015 on Hotels
stayed on a Friday night for our anniversary, hotel and staff were great, food very good
Comment from Hotel Management
12-Dec-2015 by Paul Ellison, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your anniversary celebration with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul Ellison General Manager