Garden

Reviews of Graduate Cambridge

4 out of 5
Graduate Cambridge
Granta Place Mill Lane, Cambridge, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 412 reviews" "
Rating 8 - Good. 85 out of 412 reviews" "
Rating 6 - Okay. 42 out of 412 reviews" "
Rating 4 - Poor. 22 out of 412 reviews" "
Rating 2 - Terrible. 8 out of 412 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adedayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly hidden away, ..yet on the river Homely feel and excellent decor Attentive staff Excellent restaurant, with prompt service Adequate parking with multiple EV charging points (bring own cable) a little pricey, but probably worth it
Stayed 1 night in Mar 2024
Response from AHermoso on 21 Mar 2024
Hi Adedayo, thanks a lot for your review. We are really pleased to see that you had a great stay and felt right at home at the Graduate. We look forward very much to having the pleasure of your company with us again really soon! Warmest regards,

4/10 Poor

Irene

Travelled with family
Disliked: Staff & service
No warmth from staff. Very clinical and matter of fact. Overrated in my view
Stayed 1 night in Mar 2024
Response from Aleksander on 17 Mar 2024
Thank you for your feedback. I hope we will see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aleksander on 17 Mar 2024
Thank you for your feedback and your 5. I hope we will see you again.

10/10 Excellent

Tingting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel! Room was on the smaller side, but the decor and atmosphere was perfect! Very classy and beautiful lobby and bar area with a great view. The city was very walkable and the hotels location was very accessible. 10/10!
Stayed 2 nights in Mar 2024
Response from Aleksander on 17 Mar 2024
Thank you for your feedback and your 5. I hope we will see you again.

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cozy atmosphere.
Stayed 1 night in Mar 2024
Response from Aleksander on 14 Mar 2024
Thank you for your feedback and your 5. I hope we will see you again.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic position. Lovely staff particularly Luca. Amazing decor/building. Unsatisfactory breakfast-porridge wasnt good. Picture of view from room on website wasn’t accurate. Overall would recommend it.
Stayed 1 night in Feb 2024
Response from Aleksander on 14 Mar 2024
Thank you for your feedback and your 5 I hope we will see you again.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Lovely bar and bar staff go above and beyond.
Stayed 1 night in Feb 2024
Response from Aleksander on 4 Feb 2024
Thank you for your feedback and your 5. I hope we will see you again.

10/10 Excellent

Michael

Travelled with partner
Beautiful interior with a cosy relaxed feel. Bed was super comfy.
Stayed 1 night in Jan 2024
Response from Aleksander on 30 Jan 2024
Thank you for your feedback and your 5. I hope we will see you again.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aleksander on 30 Jan 2024
Thank you for your feedback and your 5. I hope we will see you again.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Aleksander on 21 Jan 2024
Thank you for your feedback and your 10. I hope we will see you again.

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality rooms, fittings and fixtures. Good housekeeping and reception. The evening dining reminded me of school dinners, certainly below the standard I expected and was charged for. Iate out everyother evening. Perhaps there was a reason we were the only diners that night.
Stayed 3 nights in Dec 2023
Response from Aleksander on 21 Jan 2024
Thank you for your feedback. I hope we will see you again.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aleksander on 21 Dec 2023
Thank you for your feedback and your 4. I hope we will see you again.

10/10 Excellent

Graham

Stayed 1 night in Dec 2023
Response from Aleksander on 21 Jan 2024
Thank you for your feedback and your 5. I hope we will see you again.

6/10 Okay

Simon

Travelled with partner
Liked: Amenities, property conditions & facilities
Noise from hotel functions late at night disturbed sleep. Shame as aside from that this is a wonderful hotels
Stayed 1 night in Dec 2023
Response from Aleksander on 16 Dec 2023
Thank you for your feedback. I hope we will see you again.

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Aleksander on 16 Dec 2023
Thank you for your feedback and your 10. I hope we will see you again.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Aleksander on 16 Dec 2023
Thank you for your feedback and your 10. I hope we will see you again.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous venue, well located for central Cambridge.
Stayed 1 night in Nov 2023
Response from Aleksander on 16 Dec 2023
Thank you for your feedback and your 10. I hope we will see you again.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from Aleksander on 21 Dec 2023
Thank you for your feedback and your 5. I hope we will see you again.

8/10 Good

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent two night stay. Room overlooking the river, facilities great and stones throw in to town. Only negative is the parking fee which is £25/ day not stay!
Stayed 2 nights in Nov 2023
Response from Aleksander on 28 Nov 2023
Thank you for your feedback and your 4. I hope we will see you again.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great, cozy hotel just on the edge of downtown Cambridge. Would definitely stay again if we make it back.
Stayed 2 nights in Nov 2023
Response from Aleksander on 28 Nov 2023
Thank you for your 5. I hope we will see you again.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9/10
Amazing hotel. Only comments would be noisy fridge and pipe work - so bring ear plug, and air con didn’t work. But don’t let this distract from an otherwise fantastic location and setting. One earmarked for the future
Stayed 1 night in Nov 2023
Response from Chris on 22 Nov 2023
Thank you Mark for your review. We will certainly look in to the noise that you have mentioned.Delighted to read that overall you had a great stay.We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 10. I hope we will see you again.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
An incredible break away, we loved it and could not fault anything!
Stayed 2 nights in Nov 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 10. I hope we will see you again.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 10. I hope we will see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cambridge
Excellent location and view onto river. Cold rooms and do not heat up very well. Overall really nice.
Stayed 1 night in Nov 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 10. I hope we will see you again.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 10. I hope we will see you again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointed in the room
Stayed 1 night in Nov 2023
Response from Aleksander on 20 Nov 2023
Thank you for your feedback. I hope we will see you again.

10/10 Excellent

Rochelle

Stayed 2 nights in Nov 2023
Response from Aleksander on 16 Dec 2023
Thank you for your feedback and your 5. I hope we will see you again.

10/10 Excellent

Stephen, Braintree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel - great staff and rooms
Stayed 1 night in Nov 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 5. I hope we will see you again.

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent; the staff responsive and courteous, the room comfortable and clean, the food delicious and the overall decor was cozy.
Stayed 2 nights in Oct 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 5. I hope we will see you again.

10/10 Excellent

Katreena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a great location.
Stayed 1 night in Oct 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 10. I hope we will see you again.

10/10 Excellent

Bronson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and excellent location! Restaurant and bar were all fantastic! Highly Recommend
Stayed 1 night in Oct 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 5. I hope we will see you again.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Aleksander on 20 Nov 2023
Thank you for your feedback. I hope we will see you again.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great room, lovely bed and very friendly staff.
Stayed 1 night in Oct 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 10. I hope we will see you again.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Oct 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 4 and your feedback. I hope we will see you again.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 10. I hope we will see you again.

8/10 Good

Harsha

Travelled with family
Liked: Property conditions & facilities
Excellent location, lovely room and a fabulous garden by the Cam. Food was very good. Staff were always very rushed. Only complaints are that one of the towels had a bad smell and they don’t give enough water in the room
Stayed 6 nights in Sep 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 4 and your feedback. I hope we will see you again.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent bar and restaurant, very close to the centre of Cambridge and on the river cam .
Stayed 1 night in Oct 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 5. I hope we will see you again.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
A bit disappointed
£25 charge for parking...not visible prior to booking. Balcony...first floor. Primarily looking at a tree close up. Patio door lock very hard to open. Used coffee cup on patio table on arrival. Pool water cool as hotel pools go. Nothing major but on reflection just a bit disappointing. Place looking a bit tired.
Stayed 1 night in Sep 2023
Response from Aleksander on 20 Nov 2023
Thank you for your feedback. I hope we will see you again.

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Aleksander on 20 Nov 2023
Thank you for your feedback. I hope we will see you again.

10/10 Excellent

John, Blacksburg

Liked: Cleanliness, staff & service, property conditions & facilities
Close to uni, safe, convenient
Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Jordan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Chaos
My husband and I stayed in Graduate Cambridge firstly (July 2023) and the experience was all chaotic. We booked one of the highest room categories (large balcony with river view) and upon arrival they clearly allocated us to an inferior room. When complaining, the staff insisted that the room was correct. During the first stay we tried the seating area over the river but there was no service there, you have to go to the bar and grab/order your own food and drinks. There is a lack of training, no service and long queues there, so every time you spend half an hour to place an order. We found the hotel interior nice so we gave a second try since my husband is doing an MBA and we plan coming back to Cambridge once a month. This second time we booked 2 rooms and brought the family. Such a mistake! The service was again completely chaotic, we book a table to seat outside by the river to have dinner and we had to ask the staff to clean the table over and over until a moment that we cleaned ourselves. It took more than 1 hour for my husband to place an oder and when it arrived wasn't even good. Very standard poor taste. The rooms were okay, but the TV in one of them wasn't working which we had to try to fix ourselves. If you call the reception, they will never pick up the phone. The staff is clearly not trained and there is this felling of chaos from the beginning to the end in all experiences. Please avoid if you are used to reasonable hotels!
Stayed 1 night in Sep 2023

10/10 Excellent

Mahableshwar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent hotel and service!
Stayed 2 nights in Sep 2023

10/10 Excellent

julia

Stayed 1 night in Sep 2023

8/10 Good

Stacy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cute hotel.. nice courtyard ..
Stayed 2 nights in Aug 2023

10/10 Excellent

Xiaofang, New Brunswick

Stayed 1 night in Sep 2023
Response from Aleksander on 20 Nov 2023
Thank you for your 5. I hope we will see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Cambridge alums!
Lovely hotel on banks of River Cam. Easy access to university and town center (walking). Parts of hotel dated and ready for renovation. A new wing has been added. Very pleasant & helpful staff. Real Fire alarm procedure carried out professionally with minimum disruption.
Punts moored next to hotel garden.
Bridge of Sighs from punt (backs of colleges).
Stayed 3 nights in Aug 2023

6/10 Okay

Ben

Liked: Cleanliness, room comfort
It’s okay
Some parts of the hotel are really showing their age but over all is okay, parking is very expensive if you take into consideration that the price of a basic room can be £250 per night on a weekend. The staff need a lot more training, this service is more at the Ibis.
Stayed 1 night in Sep 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, parking and facilities. Bar was a bit pricey but maybe that’s just Cambridge. Ate in the town for dinner so can’t judge that. Had breakfast in the morning, slightly more expensive than I’d like but the selection was good, the food was hot and you could order eggs/omelet to have as you wanted.
Stayed 1 night in Aug 2023