My husband and I stayed in Graduate Cambridge firstly (July 2023) and the experience was all chaotic. We booked one of the highest room categories (large balcony with river view) and upon arrival they clearly allocated us to an inferior room. When complaining, the staff insisted that the room was correct. During the first stay we tried the seating area over the river but there was no service there, you have to go to the bar and grab/order your own food and drinks. There is a lack of training, no service and long queues there, so every time you spend half an hour to place an order. We found the hotel interior nice so we gave a second try since my husband is doing an MBA and we plan coming back to Cambridge once a month. This second time we booked 2 rooms and brought the family. Such a mistake! The service was again completely chaotic, we book a table to seat outside by the river to have dinner and we had to ask the staff to clean the table over and over until a moment that we cleaned ourselves. It took more than 1 hour for my husband to place an oder and when it arrived wasn't even good. Very standard poor taste. The rooms were okay, but the TV in one of them wasn't working which we had to try to fix ourselves. If you call the reception, they will never pick up the phone. The staff is clearly not trained and there is this felling of chaos from the beginning to the end in all experiences. Please avoid if you are used to reasonable hotels!