Daily buffet breakfast (EUR 12 per person)

Reviews of B&B HOTEL Arras Centre

3 out of 5
B&B HOTEL Arras Centre
11 rue de Justice, Place Ipswich, Arras, Pas-de-Calais

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 314 reviews" "
Rating 8 - Good. 147 out of 314 reviews" "
Rating 6 - Okay. 44 out of 314 reviews" "
Rating 4 - Poor. 16 out of 314 reviews" "
Rating 2 - Terrible. 10 out of 314 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rupert

Liked: Amenities
Friendly staff, comfortable room, easy access to Grande Place.
Stayed 1 night in Mar 2024

4/10 Poor

Carl

Disliked: Staff & service, property conditions & facilities, room comfort
More of a hotel than a hotel
Stayed 2 nights in Dec 2023
Response from DH on 9 Jan 2024
Dear Carl,Thank you for taking the time to share your feedback.We sincerely regret that your experience at the hotel hasn’t been up to your expectations, despite all the care taken to ensure that the stays of our guests are the best. In the future, do not hesitate to complete your note of your remarks. We hope to have the opportunity to welcome you again in the hope of improving your judgment about our hotel.Wishing you a very beautiful and happy 2024!Sincerely, Cécile HUCKHotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome was warm and friendly and very helpful with regard to parking. (Parking took a bit longer, but not the fault of the hotel, Arras was very busy with the Christmas Market). The rooms were clean and comfortable and the shower was hot and powerful (just as needed after a long day). We enjoyed our stay, and the hotel was so convenient for the Christmas Market and the centre.
Stayed 1 night in Dec 2023
Response from Sophie G on 28 Dec 2023
Bonjour David,Nous vous remercions d'avoir pris de votre temps pour partager votre expérience suite à votre séjour dans notre hôtel.Nous sommes vraiment ravis que votre séjour ait été à la hauteur de vos attentes.Vos compliments nous vont droit au cœur et je les transmets à notre équipe qui saura les apprécier.Ce fut un plaisir de vous recevoir.A bientôt.Sophie G - Réceptionniste

10/10 Excellent

paul

Stayed 6 nights in Aug 2023

10/10 Excellent

Allison

Stayed 2 nights in May 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Clean & well equipped. Friendly helpful owners.
Stayed 1 night in Feb 2023

10/10 Excellent

Darren

Stayed 1 night in Dec 2022

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great service &Amazing french traditional Food.
Stayed 1 night in Aug 2022

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A/c broken during a heatwave
One small cold bottle of water each was offered as compensation for hotel-wide broken a/c Also, room 305 had constant running cistern all the time. Thankful we were only there one night
Stayed 1 night in Jun 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great hotel steps from the centre and a good welcome.
Stayed 1 night in May 2022

10/10 Excellent

Claire

Stayed 1 night in Apr 2022

10/10 Excellent

oliver

Stayed 1 night in Mar 2022

10/10 Excellent

J P A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Arras
The hotel is in a very central location in the beautiful city - however the whole central area is pedestrianised and the nice lady from Google maps could not find it. We asked loads of people and eventually found the hotel on foot. The bedroom is very small but perfectly adequate and clean, as is the bathroom. Breakfast in the small restaurant was excellent although it was very busy.
Stayed 1 night in Dec 2021

8/10 Good

douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good continental breakfast and drinks. Very friendly and helpful staff. Cheap prices for rooms and breakfast. Exellent location in a very nice town with lots of good bars, shops and restaurants.
Stayed 1 night in Nov 2021

10/10 Excellent

Kyra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and friendly. Rooms are small and a bit dated, but great location.
Stayed 2 nights in Nov 2021

4/10 Poor

Lawrence

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor value for money - disappointing stay
We stayed at this hotel for our last night of our vacation. Arras is a pleasant town, and the hotel is actually very conveniently located. The rooms are beyond small, the decor is very, very basic, and the amenities in the room are essentially non-existent (no kettle, no safe). The service was fine and the hotel is definitely clean, but the rooms were not a pleasant place to be, and definitely not what we would consider comfortable. If the pricing was 50-65% of what we paid, then we’d understand, but we had just come from an Ibis Styles hotel in another town, where we’d paid almost exactly the same and stayed in a hotel that was not even on the same planet. Ultimately a disappointing end to our holiday.
Stayed 1 night in Oct 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Great quiet location
Central location. Free parking nearby. Beautiful town
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was as to be expected with its price level. But when checking in we were told the airco wasn’t working. One of the worst nights of sleep ever due to the temperature in the room. Bad experience.
Stayed 1 night in Jul 2021

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
perfect location
Perfect location! Poor air con
Stayed 1 night in Aug 2020

8/10 Good

Da

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centre it truly is great location
Great location and value for your money. Friendly staff would recommend
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location. Quiet & secure. V nice breakfast.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, really good reception staff so helpful.. I will say the parking near the hotel was difficult to find and we ended up parking 10 minutes away on foot. Not a problem as the weekend parking is free so did not have to move the car. So close to the main square 2 mins walk. We did not have breakfast but what we saw it was very good and lots of it. Will definately use this hotel again.
Stayed 1 night in Dec 2019

10/10 Excellent

Allison, Ottawa, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location between the two big squares. Lots of shopping and restaurants nearby. It has a cosy feel, helpful staff, comfortable bed, good wifi, and elevator. Walking distance to the train station, grocery store, tourism office and more. All of this, when considering the price, makes this a highly recommended hotel.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Twin room was VERY small, but clean. Lots of noise from outside. Breakfast was very good! Difficult to drive to, despite GPS. Staff very nice!
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never to Return!
Surely this isn’t part of the Ibis Chain? Rooms are from the 80’s, the Dinner Menu had all items unavailable bar one which I think I saw the staff just microwaving and putting on a plate, at checkout I had the rudest girl chuck the receipt at me. Apologies I can’t speak French.. but if it makes you that angry perhaps don’t work in hospitality in a town frequented by English speaking people!
Stayed 1 night in Sep 2019

10/10 Excellent

Elaine, Saskatoon, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is 1 block from the main square, 1/2 a block from a church (where I inadvertantly crashed a wedding) and quick walking distance from the train station. By the way, do not trust the prices you see online for the trains as many are bogus.
Stayed 3 nights in Sep 2019

4/10 Poor

Sue

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very convenient and great breakfast but very cramped and basic.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff. Room was cleaan but small. Good value for the location.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Jodilen, Keremeos, BC

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
While the staff were great, the pictures of the rooms did not match the real thing. The room was so small there was no room anywhere but on the bathroom floor, or the bed to place your suitcases. You barely had enough room to walk around the bed on all three sides. The bed itself was uncomfortable, due to the fact that the “foamy’s” they’ve put on the mattress were two singles, so kept splitting in the middle of the night. The tub was really, really tiny, and very, very high to get into. My mother would never have been able to get in or out without assistance. The staff were amazingly helpful, even put my medicine that needed to be kept cold in the downstairs fridge (thank you). The best part of this hotel was the staff and their amazing breakfasts, worth every penny! For the price, the room just didn’t cut it. But where this hotel is situated is perfect!
Stayed 3 nights in Aug 2019

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town and rail station. Pleasant staff. Very good breakfast. Good price. Enjoyable stay
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very central - no more than a 2 minute walk to either Place des Heros or Grand Place d'Arras. Friendly staff, very good breakfast, and possibly the most comfortable bed & pillow we've ever had in a hotel. No parking at the hotel, but we found 'on-street' parking a 5 minute walk away. Would definitely stay here again if/when we return to Arras. Good value for money.
Stayed 1 night in Aug 2019

8/10 Good

Pearl

Liked: Cleanliness, staff & service, room comfort
Good location
Good location, had all we needed for an overnight stay, Rooms were clean and tidy and the beds were comfortable, breakfast was ok with a good choice.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The location was excellent, and the staff spoke good English and were very helpful.
Stayed 2 nights in Jun 2019

10/10 Excellent

David

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but clean. We did not try the breakfast we thought it a bit pricey. Being on the Square was wonderful many restaurants and bars. The free bus was also so close. Really enjpyed our few days in Arras
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Clean rooms and comfy bed. Would recommend.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location a few metres from the main square and car park. Friendly helpful staff. The beds are very comfortable with good quality bed linen. . The building needs a makeover. Everywhere is clean but there is a distinct need for updating especially the bathrooms.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good because it is close to the square where people are gathering..
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
It was reasonably priced. Unfortunately there was chips on the floor in the bedroom. The aircon was nit effective and the room was extra small.
Stayed 1 night in Jul 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

6/10 Okay

Judi

Travelled with partner
Liked: Cleanliness, staff & service
The location was excellent. We could easily walk to the train station. Bed very comfortable. Bath tub leaked over the floor. Tub very small. Hair dryer didn’t work. Only gave us one thin towel. Nice breakfast that was complimentary.
Stayed 1 night in May 2019