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Dear Trevor,Thank you for sharing feedback following your stay. I'm delighted you had a most enjoyable experience, and received excellent service from our team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Mark, Thank you for taking the time to provide a star rating, it's much appreciated. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Philip, I really appreciate you taking the time to provide a 5-star score following your excellent stay. It's always a pleasure to welcome you back. I really do hope we will be able to welcome you back to the hotel again in the future and that you'll enjoy the hotel for many years to come.Kind regards,Fi, Guest Relations Manager
We were looking for a short break away from the rat race and Greenbank fitted the bill admirably. We had a harbour-view room which was very well appointed and provided plenty to look at despite the weather.
Nigel
Stayed 2 nights in Mar 2024
Response from Fi on 18 Mar 2024
Dear Nigel, Many thanks for taking the time to share feedback following your recent stay. Such feedback as yours is immensely motivational for us all and I will enjoy sharing your comments with all the team – in my experience there is little so motivational as the successful recognition of a job ‘well done’.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Great location and fabulous facilities. Lovely well prepared and presented food. Friendly, helpful and professional staff. Modern room with marvellous views but slightly disappointing dirty windows. Definitely stay again.
Fenton
Stayed 1 night in Mar 2024
Response from Fi on 7 Mar 2024
Dear Fenton, Many thanks for taking the time to share feedback following your recent say, I really appreciate it.I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager
Dear Jacqui, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Peter, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Deborah, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you enjoyed our fabulous location, the view is a great asset and we just try our best to do justice to it.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
The staff are brilliant, nothing is too much trouble. The views of the bay offer endless visual entertainment. The food was outstanding, especially the Valentines menu.
james
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear James, Many thanks for taking the time to provide feedback following your recent stay. We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay. On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager
Beautiful hotel in a stunning location. Very friendly and helpful staff. Will definately be back.
Alexa
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear Alexa, I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.Our staff always strive to go above and beyond to make our guests' stay as enjoyable as possible, so it is a pleasure to hear such kind words in your review. Lastly, I am delighted that you would happily return to us, and I hope that you will - it would be our pleasure to welcome you back again.Kind regards,Fi, Guest Relations Manager
Had wonderful night stay and excellent food , great service lovely atmosphere
Little disappointed in the door key didn’t work several times having to walk back from end of the hotel hotel porter managed to get us to our room apart from that great reception and warm welcome- Food was very good and would definitely recommend eating here
Only grip is the parking on the roads if spaces are full check before leaving bit of dangerous road outside
Spencer
Stayed 1 night in Feb 2024
Response from Fi on 19 Feb 2024
Dear Spencer,I really appreciate you taking the time to provide feedback following your recent visit. I'm thrilled you enjoyed a wonderful nights stay and appreciated excellent food and experienced a high standard of service from our team. My apologies for the issue encountered with your door key-card. We have recently installed a new system, the fault has been reported and a fix implemented. Sorry for the inconvenience this caused. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Stephen, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you appreciated your outstanding room and the service provided by our lovely team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Colin, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Helpful staff and facilities in the room (drinks, fridge, robes) were excellent. Staff helpful and the area the hotel is based is excellent.
The underground parking was an added bonus.
Laura
Stayed 1 night in Feb 2024
Response from Fi on 12 Feb 2024
Dear Laura, Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking location - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager
Just a beautiful, comfortable hotel with fabulous views and friendly, helpful staff.
MYRA
Stayed 2 nights in Feb 2024
Response from Fi on 8 Feb 2024
Dear Myra, Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager
Dear Annette,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such a great experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
10/10 Excellent
Ian
28 Jan 2024
Ian
Stayed 2 nights in Jan 2024
Response from Fi on 26 Mar 2024
Dear Ian,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Excellent stay with the best and most helpful staff. And a beautiful location
Gertie
Stayed 1 night in Jan 2024
Response from Fi on 29 Jan 2024
Dear Gertie, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience, and appreciated the high standard of service provided by our team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
10/10 Excellent
Paul
19 Jan 2024
Lovely room and excellent service. Greenbank Hotel also has stunning views across the harbour.
Paul
Stayed 1 night in Jan 2024
Response from Fi on 19 Jan 2024
Dear Paul,Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Laura, I really appreciate you taking the time to provide a 5-star score following your recent visit. I'm delighted you had such a great experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
A wonderful hotel, very convenient to Falmouth centre, the staff were all brilliant, food and drink was all first class, beautiful room with stunning views, we certainty will return, 10 out of 10.
Steven
Stayed 2 nights in Jan 2024
Response from Fi on 16 Jan 2024
Dear Steven,I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.I’m delighted that you received a high standard of service from our brilliant team and that all aspects - including our breath-taking view and first class food and drinks - were entirely positive and enjoyable.Do come and visit us again in the future, we'd love to welcome you back for more relaxation and enjoyment at The Greenbank.Kind regards,Fi, Guest Relations Manager
Great short stay at a great hotel with fantastic views.
Ian
Stayed 2 nights in Jan 2024
Response from Fi on 15 Jan 2024
Dear Ian,I really appreciate you taking the time to provide a review following your recent visit.I'm delighted you had a great experience with us and appreciated our unique harbourside location. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Jeremy, Thank you for taking the time to provide feedback. I'm sorry for any inconvenience caused by our 3pm check-in. Guest are welcome to arrive earlier, park on-site and enjoy our facilities or explore the cobbled streets of Falmouth. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Leigh-Anne,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
The property is centrally located with a beautiful setting. The staff was very friendly and helpful. The only thing that was missing was an exercise room.
Daniel
Stayed 4 nights in Dec 2023
Response from Fi on 9 Jan 2024
Dear Daniel,I really appreciate you taking the time to share feedback following your stay. I'm delighted that you received a high standard of service from our team. As you found, our unique location perched on Falmouth’s historic waterfront still provides easy access local attractions. Many thanks and do come and visit us again in the future, we'd love to welcome you back for more relaxation and enjoyment at The Greenbank.Kind Regards, Fi, Guest Relations Manager
10/10 Excellent
D
23 Dec 2023
D
Stayed 1 night in Dec 2023
Response from Fi on 28 Dec 2023
Dear D,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Feasa, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
10/10 Excellent
Melinda
Travelled with partner
10 Dec 2023
Fantastic place to stay. Staff are amazing. Would definitely go back.
Melinda
Stayed 2 nights in Dec 2023
Response from Fi on 11 Dec 2023
Dear Melinda, I really appreciate you taking the time to provide feedback following your recent visit.I'm delighted you had a fantastic stay and the service provided by our team was amazing. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Lovely hotel with great views. Very comfortable room. Amazing staff
Susan
Stayed 1 night in Dec 2023
Response from Fi on 11 Dec 2023
Dear Susan, I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.I'm delighted all aspects of your stay were positive and enjoyable. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
10/10 Excellent
Jodie
3 Dec 2023
Jodie
Stayed 1 night in Dec 2023
Response from Fi on 6 Dec 2023
Dear Jodie, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Mark, I'm delighted that you enjoyed your stay and appreciated your room and time spent at our fabulous hotel. I hope you'll consider a future stay, it would be our pleasure to welcome you back. Kind Regards, Fi, Guest Relations Manager
This property has excellent views over the harbor and is walk-able to the town.
The beds are very comfy and delivered a great night sleep after a long day traveling.
Great facilities in the room tea, coffee, hot chocolate and home made short bread.
Julie
Stayed 3 nights in Oct 2023
Response from Fi on 24 Nov 2023
Dear Julie, Thank you so much for providing your comments following your stay, I am so glad to hear how highly you rated your time with us.I'm delighted that our harbourside location didn't disappoint and offered easy access to the bustling and captivating cobbled streets of the town centre.Thanks again for your feedback – all your comments are greatly appreciated and much valued.Kind Regards, Fi, Guest Relations Manager
Dear Philip, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted that you had such a brilliant experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
10/10 Excellent
Debbie
15 Nov 2023
Debbie
Stayed 1 night in Nov 2023
Response from Fi on 11 Dec 2023
Dear Debbie, Thank you for taking the time to leave a review, I really appreciate it and I'm delighted you had an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Excellent hotel with great staff and a beautiful location.
Steven
Stayed 2 nights in Nov 2023
Response from Fi on 16 Nov 2023
Dear Steven, Many thanks for taking the time to share feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Amazing dining, food and wines, dinner and breakfast. Lovely bar area and quality cocktails. All staff extremely friendly and helpful. A great team. Must return!
Katherine
Stayed 1 night in Nov 2023
Response from Fi on 15 Nov 2023
Dear Katherine, Many thanks for taking the time to share feedback following your recent stay. I'm delighted that all aspects including the amazing food you experienced, to the friendly and helpful service provided by our dedicated team were all positive and enjoyable. I am delighted that you would happily return to us, and I hope that you will - it would be our pleasure to welcome you back again.Kind Regards, Fi, Guest Relations Manager
Dear Mr M,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Staff very polite and welcoming. Would happily stay here again.
Alan
Stayed 3 nights in Nov 2023
Response from Fi on 8 Nov 2023
Dear Alan, I really appreciate you taking the time to share feedback following your recent visit.I’m very glad to hear that you enjoyed the stay, and I will share your kind comments with the team, there is nothing quite so motivational as the successful recognition of a job ‘well done’!We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear TomI really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Oludiran,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you enjoyed an amazing and relaxing experience with us. Thanks for the recommendation and we hope to see you again in the future. Thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
10/10 Excellent
Chris
3 Nov 2023
Chris
Stayed 1 night in Nov 2023
Response from Fi on 7 Nov 2023
Dear Chris,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Maggie,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you enjoyed our beautiful hotel and surroundings.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Convenient hotel with a fabulous view of the harbor.
David
Stayed 1 night in Oct 2023
Response from Fi on 24 Oct 2023
Dear David, I really appreciate you taking the time to provided a 5-star score following your recent visit.I'm delighted you had such an excellent experience and enjoyed our views across Falmouth harbour. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Beautiful bathroom, great drink options included in the room. Huge bed, quiet happy friendly staff. Great location to walk into Falmouth, beautiful views.
Room was a little hot
Jane
Stayed 2 nights in Sep 2023
Response from Fi on 20 Oct 2023
Dear Jane, I really appreciate you taking the time to provided a 5-star score following your recent visit.I'm delighted you had such an great experience, and enjoyed the beautiful bathroom and in-room provisions. Such feedback as yours is immensely motivational for us all and I will enjoy sharing your super comments with all the team – in my experience there is little so motivational as the successful recognition of a job ‘well done’.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Dear Gemma,I really appreciate you taking the time to provided a score following your recent visit.I'm delighted you had such a great experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Absolutely lovely hotel with a fabulous position overlooking the harbour. Beautiful dining room and bar. Great room, generously sized and well-equipped. Everything was spotless.
Peter
Stayed 1 night in Oct 2023
Response from Fi on 20 Oct 2023
Dear Peter, Many thanks for taking the time to share feedback following your recent visit, I really appreciate. I'm delighted that all aspects of your stay were positive and enjoyable. Such feedback as yours is immensely motivational for us all and I will enjoy sharing your super comments with all the team – in my experience there is little so motivational as the successful recognition of a job ‘well done’.Do come and visit us again in the future, we'd love to welcome you back for more relaxation and enjoyment at The Greenbank.Kind Regards, Fi, Guest Relations Manager
10/10 Excellent
Nick
15 Oct 2023
Nick
Stayed 1 night in Oct 2023
Response from Fi on 17 Oct 2023
Dear Nick,I really appreciate you taking the time to provided a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
Lovely location right on the harbor with fabulous views. Friendly staff all around. Highly recommend!
Ed
Stayed 3 nights in Sep 2023
Response from Fi on 13 Oct 2023
Dear Ed,I really appreciate you taking the time to provided a 5-star score following your recent visit.I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us and many thanks for the recommendation. Kind regards,Fi, Guest Relations Manager
10/10 Excellent
Ira
10 Oct 2023
Ira
Stayed 3 nights in Oct 2023
Response from Fi on 30 Oct 2023
Dear Ira, Many thanks for your 5* score following your stay, I really appreciate it. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager
10/10 Excellent
Verified traveller
9 Oct 2023
Liked: Cleanliness, staff & service, room comfort
All was good except tub was very slippery
Verified traveller
Stayed 3 nights in Oct 2023
Response from Fi on 12 Oct 2023
Dear Traveler, I really appreciate you taking the time to provided a 5-star score following your recent visit.I'll ask our Housekeeping Manager to check the bath, sorry for any inconvenience this caused. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager