Double or Twin Room, Terrace | Premium bedding, minibar, blackout curtains, free WiFi
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Reviews of Plaza Santa Ponsa Boutique Hotel - Adults Only

4 out of 5
Plaza Santa Ponsa Boutique Hotel - Adults Only
Plaza de Santa Ponsa 2, Santa Ponsa, Calvia, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 203 out of 429 reviews" "
Rating 8 - Good. 176 out of 429 reviews" "
Rating 6 - Okay. 38 out of 429 reviews" "
Rating 4 - Poor. 7 out of 429 reviews" "
Rating 2 - Terrible. 5 out of 429 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were as described very clean pool area a little deep for the wife 🏊‍♀️
Stayed 4 nights in Jun 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

6/10 Okay

Frank

Stayed 14 nights in Apr 2023

10/10 Excellent

Deborah

Stayed 3 nights in Apr 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Golf trip
Nice room clean breakfast good reception a little slow only one person so it can take quite a while to get seen to overall great value for money
Stayed 4 nights in Mar 2023

6/10 Okay

stephanie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not great
Positives: central location, nice hotel, easy to get beds at the pool, 2 free drinks at Jutlandia Negatives: rooms barely cleaned and mould around the shower. The maid left the master key in our room TWICE and reception didn’t care, maid also left our door open while we were out for hours - reported to reception with zero apology! My mum had an electric shock from the hairdryer in the bathroom due to exposed wires. Safe did not work and when reported, reception advised they’d need to call maintenance and had no idea when they’d be out - they never ever showed. Apart from the young female working, bar service was lacking - slow and not the friendliest. Checked out and weren’t asked about our stay etc. room also had 1 bath towel which wasn’t ideal.
Stayed 7 nights in Oct 2022

6/10 Okay

tolo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Viktoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Bhupinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s very close to the beach, nice clean and value for money. I would recommend others to go there, visit and experience the beauty.
Stayed 4 nights in May 2022

10/10 Excellent

fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel, it’s modern and actually look like the images it’s advertising. They have a great breakfast in the morning and staff are very helpful. The location is just on the corner of the beach with nice restaurants nearby. The strip is within 5 mins walking distance along the beech. Great value for money I would return again.
Stayed 4 nights in May 2022

2/10 Terrible

Ginetta Margaux

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

António

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Gemma

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy. Rooms were nice though on the small size, tea and coffee making facilities would have been a plus. Pool area nice though too quiet. Restaurant and breakfast good. Bar area lacked atmosphere. On the whole a lovely hotel, just needs some life injected into it.
Stayed 14 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location, very pleasant staff. Only downside was the extremely small shower cubicle.
Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel Fantastic Staff relaxing atmosphere and breakfast was a great start to the day. A must visit for all adults SUPERB
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, very modern, pool area a little on the small side, man on the egg station needs to be a bit better , left waiting a long time . Check in and out very good
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were first class and really helpful always said hello and nothing to much off a problem
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing experience, delicious choice of breakfast. Fantastic clean swimming pool area, separate sun bathing area. Friendly staff, helpful. Would suggest coffee /tea facilities in the rooms.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought everything was great, cleanliness, staff, facilities. The service at the bar and around the pool was excellent and so was the breakfast. The location is also excellent. My only little thing is that the shower was very very small. Would perhaps have sacrificed a smaller sink are in the bathroom for a larger shower.
Stayed 2 nights in Aug 2019

6/10 Okay

Marie

Stayed 4 nights in Aug 2019

8/10 Good

Chris, Sussex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, small, hotel which is quiet but very well situated close to the beach and local restaurants. Nice rooms, good air con, excellent staff. Overall we had a really nice holiday staying in this hotel. Would definitely recommend.
Stayed 8 nights in Jul 2019

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location close to beach and other amenities
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Fabulous location . Fabulous hotel . Breakfast lovely and very clean . Would definitely return
Stayed 5 nights in Jul 2019

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Julies 40th 2019
Stayed for 4 nights. Thought breakfast could be better but other than that a nice hotel in a prime location. Will return.
Stayed 4 nights in Jun 2019

4/10 Poor

Pauline

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointing staff could do with some customer training not very pleasant rooms small shower tiny patio door didn’t lock when reported it told nothing they could do about it so emailed manager complaining with in half an hour room changed but feel Penalised because of this as asked for late check out told we couldn’t telephone call Asking to take towel of balcony although several Others who were not told to take down shame as hotel good location clean and good food not even asked on check out if everything ok had we enjoyed it
Stayed 3 nights in Jul 2019
Response from Manager on 21 Jul 2019
We love our hotel and don't want it to convert in a ghetto letting guests hang towels, swimming clothes, etc on the balconies. There are plenty of hotels we recommend where it is possible to do so. We always kindly requests our customers to remove from balconies all clothes and this is the first time we receive a complaint like this. All what we did was wrong for you, all our facilities were bad for you, all the staff was unprofessional for you. Thanks to our more than 85% of satisfied guests who really appreciate how hard we all work to give the best service, that's why we got this punctuation. Best wishes.

10/10 Excellent

leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very good. Great location.. fantastic staff.. spotlessly clean...plenty to choose from at breakfast...well stocked and reasonably priced bar..a very good choice.
Stayed 4 nights in Jun 2019

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Whole experience from start to finish was excellent. We had a suite and it was very spacious and the bed was large and comfortable. Toiletries were provided which for a short break is a great asset as we only brought hand luggage. Breakfast was included and there was a massive choice to suit all needs. If I was to be really picky, the only down side was the traffic noise but i wouldn't let this put you off as the hotel is very good value for money and is in a great location.
Stayed 5 nights in Jun 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Friendly Staff, Excellent Breakfast
Super friendly staff and one of the best hotel breakfasts you can get. Stayed as a couple for 1 night at the end of May. We had the suite on the first floor with wrap around balcony. My only complaint would be that the pool was not heated so might as well not had a pool. This would stop me staying again as I never visit in High Season. Otherwise could not fault the place.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DESIGN of this hotel was amazing! Worth to look around and find little details of stylish place. For this price we have found amazing stylish clean apartment in very good place close to the beach!
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location super comfy beds a little compact breakfast was a bit basic food
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very clean and great location! Will definitely come back!!
Stayed 1 night in Apr 2019
Response from Director on 14 Apr 2019
Thank you very much for your nice review!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away in the sun 🌞
Checking in was a breeze 👌staff were extremely friendly.The room was amazing and location of the hotel was perfectly placed as just a short stroll to Main Street and restaurants/bars.Will definitely be staying there again.And if you are a golfer or sun worshiper it’s perfect A1.
Stayed 1 night in Mar 2019
Response from Hotel Plaza Santa Ponsa on 3 Apr 2019
Dear Jamie, thank you very much for your nice review. We are very pleased to reading that you will come back! See you soon! Best wishes.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018
Response from Hotel Plaza Santa Ponsa on 29 Oct 2018
Dear Guest, We would like to thank you for your kind words and for leaving your impressions online about our hotel. We really appreciate your kindness and we hope to welcome you again soon at Plaza Santa Ponsa Hotel. Best regards, Plaza Santa Ponsa Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for the price. Shower not up to scratch. Breakfast was
Stayed 7 nights in Oct 2018
Response from Hotel Plaza Santa Ponsa on 29 Oct 2018
Dear Guest, We would like to thank you for your kind words and for leaving your impressions online about our hotel. We really appreciate your kindness and we hope to welcome you again soon at Plaza Santa Ponsa Hotel. Best regards, Plaza Santa Ponsa Team.

8/10 Good

Tony, Stafford, England

Liked: Cleanliness, staff & service, property conditions & facilities
Clean modern hotel. Good location. Shower in Superior room was very small. Apart from that everything was great.
Stayed 2 nights in Oct 2018
Response from Hotel Plaza Santa Ponsa on 25 Oct 2018
Dear Tony, We would like to thank you for your kind words and for leaving your impressions online about our hotel. We really appreciate your kindness and we hope to welcome you again soon at Plaza Santa Ponsa Hotel. Best regards, Plaza Santa Ponsa Team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Hotel Plaza Santa Ponsa on 16 Oct 2018
Dear Michael, We would like to thank you for leaving your impressions online about our hotel. We really appreciate your kindness and we hope to welcome you again soon at Plaza Santa Ponsa Hotel. Best regards, Plaza Santa Ponsa Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Hotel Plaza Santa Ponsa on 16 Oct 2018
Dear Guest, We would like to thank you for leaving your impressions online about our hotel. We really appreciate your kindness and we hope to welcome you again soon at Plaza Santa Ponsa Hotel. Best regards, Plaza Santa Ponsa Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
I would rwcommend the hotel and the loacation as 5 min away from the beach and all the restaurants.Briliant customer service and the breakfast was great!
Stayed 7 nights in Sep 2018
Response from Hotel Plaza Santa Ponsa on 2 Oct 2018
Dear Guest, We would like to thank you for your kind words and for leaving your impressions online about our hotel. We really appreciate your kindness and we hope to welcome you again soon at Plaza Santa Ponsa Hotel. Best regards, Plaza Santa Ponsa Team.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Hotel Plaza Santa Ponsa on 28 Sept 2018
Dear Paul, We would like to thank you for leaving your impressions online about our hotel. We would be happy to have the opportunity to welcome you here again in the future, in order to show you that we can meet your needs and to offer you the best of our services. Sincerely, Plaza Santa Ponsa Team

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and would stay again -just a few tweeks!
Lovely hotel that did the job. Good area and very clean and modern. It could do with a few touches to make it perfect - kettle in the room, bigger pool, more sun lounges and the option of a later check out needs to be a must. I would stay again as the staff were very friendly and breakfast/ bar restaurant was really nice. Nice for a week in the sun and good location!
Stayed 7 nights in Sep 2018
Response from Hotel Plaza Santa Ponsa on 28 Sept 2018
Dear Katharine, We would like to thank you for your kind words and for leaving your impressions online about our hotel. We really appreciate your kindness and we hope to welcome you again soon at Plaza Santa Ponsa Hotel. Best regards, Plaza Santa Ponsa Team.