Good seafront location
Cleaning non existent. Left old glasses and drinks by the bed for 3 days
Comment from Hotel Management
13-Jun-2019 by Barceló Illetas Albatros ****, Hotel Management
Thank you for giving us the opportunity to explain and we are sorry that your stay has not met your expectations.
Regarding the size of the rooms, we regret your disappointment. However, we would like to point out that we have different room categories available and all accommodations are thoroughly described on our website.
Regarding our cuisine we are saddened to know that we do not meet your expectations because our Chef works hard. It is a pity that you did not inform us during your stay, we would have made a dish to your liking with all our love since our main objective is to satisfy all your needs for a memorable stay.
We have taken note of your observations related to the cleanliness in our pool and we will speak with the corresponding department to be sure they review all areas before shift. Thanks to your comments we can improve every day.
We appreciate the time it took to share your concerns, we hope you give us the opportunity to offer you a better service in the future.