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"Facility was clean and the staff very friendly. Rooms are a bit on the small size but I believe that is pretty common in these types of hotels in the downtown area. Unfortunate that they don't offer 2 queen beds but that is due to the room size. Did not care for the opaque/privacy glass on the bathroom door. Unable to turn on bathroom light during the night without completely illuminating the sleeping area. I guess that isn't a problem if you're alone in the room though."

"I had a fantastic stay at The Royal Sonesta Chicago Downtown and would absolutely recommend it to anyone visiting the city. The location is hard to beat, right along the Chicago River and within easy walking distance of major attractions, restaurants, and shopping. Waking up to those river views was easily one of the highlights of my trip. The rooms were modern, clean, and thoughtfully designed, with comfortable beds and large windows that let in plenty of natural light. Everything felt well-maintained, and I appreciated the small touches that made the stay more comfortable. The staff was friendly and professional from check-in to check-out. Any questions I had were handled quickly, and they made me feel genuinely welcome throughout my stay. I highly recommend"

"Great Location"

"Yes. Valet parking was expensive but worked out very well "

"$30 parking offsite a couple blocks down with in/out privileges self service check in great price for the location & friendly staff. "

"Me gustó mucho"

"Great location, clean room"

"This hotel definitely shows it age. The common areas are generally well maintained and look dated but extravagant. The room we were in had a good view of the city and the location was perfect for what we were there for. While we paid $140+ per night, this hotel reminds me of those seedy little $30/night motels. It was listed at a much cheaper rate (deceptive advertising that is common these days). --THE BAD-- - The floor while it looked clean, left socks and feet dirty. - The AC unit did not work. While it blew air (even when off) it was not cold or hot, as such I would not recommend this hotel for a summer or winter stay, we were boiling with the windows open a crack (security windows on the 7th floor). - Toilet ran and would loudly refill every couple minutes. Also did not flush properly. - broken floor tiles in the bathroom - Water would only get slightly warm IF you left it run for 5-10 minutes first. Hope you like cold showers. - Easy to get lost in this massive old building with many doors and elevators leading to only a select area. --THE GOOD-- - Location was perfect for us, right off of Michigan Ave and a few blocks from the bean as well as the location we were headed to. - The bed, while small was firm, comfortable and felt newer? The pillows were great! - Elevator, while older than dirt (peeling wallpaper) was fast, shook like crazy but fast. - Other than the noise from the open windows (trains constantly going by), it was quiet at appropriate times."

"Rooms were infrequently cleaned and we had to request soap and new towels (no we didn’t have our (no housekeeping) sign up). Other than that it was a nice stay."