We had a nice time at this hotel. I wouldn’t call it a resort though. The best thing about the property was the beautiful landscaping, including palm trees and flowers. Our room, while clean, was very dated and desperately in need of remodeling. We wished the outdoor pool was not so warm (92 degrees!) and other guests we talked to shared that opinion. The pool was not refreshing and too small to swim. We did enjoy our massages on the property.
Comment from Hotel Management
19 Jun 2019 by Roman Spa Staff, Hotel Management
Thank you for taking the time to provide feedback. I'm sorry we didn't meet your expectations. Our standard rooms have been updated in the past year and half with new custom carpet, drapes, lamps, phones, furniture touch-up and numerous other soft good upgrades, I'm sorry our style doesn't resonate with you. Our Superiore or Splendido rooms may be more to your liking. In regards to our pool temperature, 92 degrees is a preferred temperature for the majority of our guests in the summer months since it is a refreshing temperature (body temp at 98.6). These are soaking pools and have never suggested they are for swimming. As a resort that focuses on the geothermal aspects of health and wellness which includes our spa, we vary our temperatures to match European and Roman traditions of gradually heating the body and then returning to a cool plunge. Again, I'm sorry we don't meet your desires, however, I am pleased to hear you enjoyed your massages. I hope we might have the opportunity to serve you again in the future in one of our other accommodation types.