Dear Floyd, We appreciate your feedback regarding the outdated appearance of the room. Providing modern and comfortable accommodations is important to us, and we apologize that your experience did not meet your expectations. Your feedback is valuable, and we will consider it as we strive to improve our facilities. We are committed to ensuring that our guests have a comfortable and enjoyable stay, and we hope to have the opportunity to welcome you back in the future for a more updated experience. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

Dear Kristin, Thank you for the review. We are glad the hotel's location was convenient for you. However, we apologize for the challenges you experienced with our staff and room cleanliness. This does not meet our usual standards, and we appreciate your feedback. Your insights are valuable, and we will share your comments with the appropriate teams to enhance the overall guest experience and avoid recurrence. Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide a more satisfactory stay in the future. Your comfort is our priority, and we are committed to improvement.Sincerely,Hotel Management

Dear Monica, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Averie, We sincerely apologize for failing to meet your expectations during your recent stay. Your feedback is highly appreciated, as it provides us with valuable insight that we can use to improve our services. Please be assured that we take all feedback seriously and will continue to strive for excellence in all we do. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Marie, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Robin, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We are also sorry for your disappointment regarding the dishware policy. The information regarding amenities has been listed on our hotel website regularly so that guests can have this information prior to their arrival. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Thank you Cynthia!

Dear SERGIO, Thank you for sharing your review. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Please don't hesitate to reach out to us at the hotel for any further queries. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

Thank you for your feedback

Dear Heather, It was disappointing to read your comments concerning your overall stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear James, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured; we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you again for your feedback.Sincerely,Hotel Management

Dear Eric, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Thank you for your positive comments about the comfortable beds and our service. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Sidney, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear David, Thank you for choosing our hotel during your recent visit to our area. It is glad that you were pleased with your room and had a pleasant stay. However, we are sorry for your experience with the comforts of the bed not meeting your expectations. Your feedback has been shared with our team to ensure similar issues are not made in the future. Our front desk team is available to ensure you have a relaxing time with us. Please do not hesitate to connect with them. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Debra, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Larissa, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. In contrast, we apologize for any disappointment with our in-suite amenities. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you for choosing us, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Clayton, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's nice to know you were pleased with us and had a great stay. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Ricky, We appreciate your choice to stay with us, and thank you for taking the time to leave a review. Our goal is to ensure every guest has a memorable and enjoyable experience. We apologize that we fell short of meeting your expectations. Please know our front desk is staffed around the clock and is happy to assist you while you are here. Your feedback is valuable to us, and we hope you will give us another chance to exceed your expectations on your next visit to the area.Sincerely,Hotel Management

Dear Shawn, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We apologize for not meeting your expectations. We are grateful for your notification and will take immediate action. Thank you for caring about improving our guest services, and we hope to welcome you back on your next visit.Sincerely,Hotel Management

Dear Jonathan, Thank you for taking the time to let us know about your experience with us. While we are pleased you loved our associate's hospitable service, we apologize for not meeting your expectations in the outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we are sorry that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Mary, Thank you for sharing your wonderful experience at Extended Stay America. We're thrilled to hear that our desk agent, Naija, provided you with fantastic and accommodating service. We appreciate your kind words and will surely recognize her for her exceptional hospitality. We're glad that Naija explained everything about your stay and went the extra mile to provide you with a coffee pot upon request. We strive to ensure our guests have a comfortable and enjoyable experience. Regarding breakfast, we apologize if our offerings didn't meet your expectations. We appreciate your feedback and will consider it as we continuously strive to improve our services. Thank you again for your review, and we look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management

Dear Jonahtan, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience in the future. Thank you again for your review. We hope you will be back to see us soon.Sincerely,Hotel Management

Dear Rachael, Thank you for staying with us. Our priority is to safeguard and uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We noted your observations regarding the need to update and renovate and will share these notes with our brand leaders. In the meantime, our housekeeping and maintenance staff are committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you for sharing your observations, and we hope to have the opportunity of welcoming you back soon! Sincerely,Hotel Management

Dear Stephanie, Thank you for choosing Extended Stay America. Our team strives to deliver a seamless experience with outstanding customer service, and your kind remarks about our front desk associates are greatly appreciated. It's always a pleasure to read our guests enjoyed their time with us. Thank you again for taking the time to share your generous feedback. We hope to see you again soon!Sincerely,Hotel Management

Dear William, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the comfort and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Mike, Thank you for the feedback. We apologize for any inconvenience you faced during your stay. If you need assistance, please reach out to us directly so we can discuss the details further. We look forward to talking with you soon.Sincerely,Hotel Management

Dear William, Thank you for taking the time for such a thoughtful review. All of us at Extended Stay America work hard to provide an exceptional stay to all our guests. Therefore, we are pleased to read that you enjoyed your pleasant, calm, and convenient stay, although it was slightly short of your expectations. We will share your feedback appropriately to see if there are areas where we can improve. Thank you again for choosing us, and we hope you visit again for a much-improved stay.Sincerely,Hotel Management

Dear Amy, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Wesley, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. We've shared your concerns with the management team, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management