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Reviews of Hotel Spiwak Chipichape Cali

4.5 out of 5
Hotel Spiwak Chipichape Cali
Avenida 6D # 36 N-18, Cali, Valle del Cauca

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in should be more faster and use more electronic data
Stayed 3 nights in Mar 2024
Response from HOTEL SPIWAK on 2 Apr 2024
Dear Jose,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, property conditions & facilities
Me gusto porque esta adentro del mall de chipichape excelente porque puedes hacer tus compras y mucho más.
Stayed 2 nights in Mar 2024
Response from HOTEL SPIWAK on 1 Apr 2024
Estimado Fernando,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

8/10 Good

Felix, Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location since you are in the heart of the Chipichape mall.
Stayed 2 nights in Mar 2024
Response from HOTEL SPIWAK on 1 Apr 2024
Dear Felix,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

4/10 Poor

Edwar, Sarasota

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk was horrible when I checked in. They demanded my credit card and wrote down the information in a piece of paper where anybody can take a look. they wanted me to sign a blank paper with the credit card information. they demanded an immigration document I did not have and it is not required by local authorities. They photocopy my passport and they got upset when I asked what will you do with the copy once I am gone. They told me that if I don't give up my credit card information in a piece of paper then I cannot staty there. I was forced to stay because it was 11 pm at night. Check out was easy and simple but they kept my credit card information written in a piece of paper. Bad experience overall.
Stayed 2 nights in Mar 2024
Response from HOTEL SPIWAK on 1 Apr 2024
Dear Edward,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 Good

Rudolph, Denver

Travelled with partner
Liked: Cleanliness, staff & service
The mall and use of the rooftop pool Rooms need to be updated and maintained better. better mattresses please.
Stayed 1 night in Mar 2024
Response from HOTEL SPIWAK on 1 Apr 2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

2/10 Terrible

Rick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nearly combative. This property is set up to extort as much money as humanly possible from you, kind of feels like you’re like you’re in Vegas. $50 hamburgers at room service. The staff felt like they were troubled to answer a question. Maybe the worst thing this is supposedly one of the nicest hotels in Cali, no hot water, and you had to call the service technician to turn down your air conditioner from your blazingly hot room at arrival Would not be possible to sleep No courtesy for for nothing, I had two tiny bottles of water out of the mini fridge $17 American, at checkout I was shocked, and I asked them since I had no hot water and no I did not bring it to their attention because I enjoy my privacy and I was in and out in 30 secondslol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn. You’ll enjoy it much much more. Oh and their swimming pool. It’s maybe like a kitties pool. lol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn you’ll enjoy it much much more. Oh and they’re swimming pool. It’s maybe like a kitty pool
Stayed 4 nights in Mar 2024
Response from HOTEL SPIWAK on 1 Apr 2024
Dear Rick,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 Okay

DANIEL, Port St Lucie

Travelled with partner
Liked: Cleanliness, staff & service
Issues with key cards, toilet leaked each time we flushed, issues with air conditioning
Stayed 7 nights in Mar 2024
Response from HOTEL SPIWAK on 26 Mar 2024
Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Excellent

Rudolph, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 2 nights in Mar 2024
Response from HOTEL SPIWAK on 18 Mar 2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Dumy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept and maintained the service is wonderful.... the only dislike i didn't get my VIP treatment
Stayed 3 nights in Mar 2024
Response from HOTEL SPIWAK on 18 Mar 2024
Dear Dumy,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

cordell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff especially security, clean and convenient to everything necessary. If you are staying in Cali it's probably going to be your most comfortable choice.
Stayed 3 nights in Mar 2024
Response from HOTEL SPIRITO on 13 Mar 2024
Dear Cordell,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The door key keeps discharging and I had to go downstairs several times to recharge. It was a pain!
Stayed 1 night in Mar 2024
Response from HOTEL SPIRITO on 13 Mar 2024
Dear Sandra,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Poor

FABIAN

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
House keeping should not depend on the length of my stay. I expect my room to be made everyday regardless.
Stayed 1 night in Mar 2024
Response from HOTEL SPIRITO on 13 Mar 2024
Dear Fabian,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Poor

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The A/C doesnt work to good
Stayed 3 nights in Feb 2024
Response from HOTEL SPIRITO on 13 Mar 2024
Dear Jorge,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 Good

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you called the front desk they sent someone quickly
Stayed 3 nights in Feb 2024
Response from HOTEL SPIRITO on 13 Mar 2024
Dear Shawn,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Evelyn, cali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo, la comida no estaba muy buena.. pero todo genial
Stayed 3 nights in Jan 2024
Response from HOTEL SPIWAK on 13 Feb 2024
Estimada Evelyn,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

4/10 Poor

Mauricio Alberto

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The concept is great but the Maintenance is horrible. This hotel never in life is 5 start. Breakfast was cold. Staff need training. There are hotels cheaper with better staff and well maintained facilities
Stayed 4 nights in Jan 2024
Response from HOTEL SPIWAK on 7 Feb 2024
Dear Mauricio,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 Okay

Gustavo, Coral Sprins

Travelled with family
Liked: Amenities
Hotel need to provide more towels. Most of the time you need to ask for towels. This is a recurrent problem.
Stayed 1 night in Feb 2024
Response from HOTEL SPIWAK on 6 Feb 2024
Dear Gustavo,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 Okay

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Angeline, Miami Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right inside a mall , very convenient and safe . The rooms were also large , though my hair dryer didn’t work and my shower sprayed in a million directions … time for them to clean the shower head of hard water deposits !!
Stayed 2 nights in Jan 2024
Response from HOTEL SPIWAK on 5 Feb 2024
Dear Angeline,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Poor

Juan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Julian E

Stayed 10 nights in Jan 2024

10/10 Excellent

luis

Stayed 1 night in Jan 2024

10/10 Excellent

norby A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Rosiry

Stayed 2 nights in Jan 2024

2/10 Terrible

Ana maria

Stayed 1 night in Dec 2023

6/10 Okay

Eliana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
If you are looking to get your room key replaced daily and have no hot water, then this is the hotel for you. We stayed at this hotel for a week and had no follow up when inquired multiple times about the hot water and room keys. Hotel manager never took the time to talk to us even when asked to speak with anyone of management. Terrible service. Cleaning ladies were great.
Stayed 8 nights in Dec 2023
Response from HOTEL SPIWAK on 9 Jan 2024
Dear Eliana,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 Good

Anna R

Stayed 1 night in Jan 2024

10/10 Excellent

Rosiry Hernandez

Stayed 7 nights in Dec 2023

10/10 Excellent

ALEJANDRO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk receptionist was very polite and professional. I had stayed at this place in the past and I feel the staff has improved.
Stayed 1 night in Dec 2023
Response from HOTEL SPIWAK on 31 Jan 2024
Dear Diego,We greatly appreciate the comments she has written about our hotel, it is very valuable for us to have her opinion.We appreciate the time you took to write to us, and we hope to have her presence in the near future to provide you with all the comforts, making her stay a memorable experience.

8/10 Good

RUBBY

Liked: Cleanliness, amenities, property conditions & facilities
Overall, the hotel is great. The only problems I had were upon check in and check out. There was only one person at the reception upon check in and it took a long time. Same situation with the check out. Only one person and she was not friendly at all. Check out took a long time also. Very frustrating!!
Stayed 7 nights in Dec 2023
Response from HOTEL SPIWAK on 18 Dec 2023
Dear Rubby,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 Good

marc

Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Stayed 1 night in Dec 2023

10/10 Excellent

Darlin

Stayed 1 night in Dec 2023

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, love it
Response from HOTEL SPIWAK on 5 Feb 2024
Dear Diego,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Veinmann, Fort Lee

Stayed 2 nights in Dec 2023

6/10 Okay

victoria, Dundee

Stayed 2 nights in Dec 2023

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent: The staff is what makes your stay. Friendly and dedicated, they make you feel like a VIP. They all went out of their way to be kind to my 90 year-old mom. The food at the Zarzuela restaurant is really good and being able to walk in the mall is a plus. Not so good: Upon arrival we were not given the type of room (shower because of accessibility) requested. The room had a lot of negatives that come with age and housekeeping issues: we had to ask for a sofa as there wasn't one in the room. The lock in the bathroom was broken and did not close. There were no directory cards to know the extensions for calling service areas of the hotel, and the do not disturb sign was nowhere to be found. While we chose not to call, or change rooms because of these problems, it points to a lack of training in housekeeping and maintenance.
Stayed 2 nights in Nov 2023
Response from HOTEL SPIWAK on 14 Nov 2023
Dear Olga,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Excellent

Laura

Stayed 3 nights in Nov 2023

10/10 Excellent

Mario Rafael Sagastume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Oct 2023
Response from HOTEL SPIWAK on 8 Nov 2023
Dear Mario,We greatly appreciate the comments she has written about our hotel, it is very valuable for us to have her opinion.We appreciate the time you took to write to us, and we hope to have her presence in the near future to provide you with all the comforts, making her stay a memorable experience.

10/10 Excellent

Nicholas William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were courteous and friendly and very helpful. The hotel itself was great - being connected to 2 malls was greatly convenient! My only complaint was that there was work being done in the room next door but I wasn’t told about it so it was a bit jarring the first morning. When I told the front desk, they apologized and adjusted it to later in the day. Overall, a great hotel.
Stayed 7 nights in Oct 2023
Response from HOTEL SPIWAK on 7 Nov 2023
Dear Nicholas,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Angie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo limpio y excelente ubicación
El hotel es muy cómodo y bonito, lo único malo es que la reservación no incluyó el desayuno y me tocó cancelarlo por aparte
Stayed 3 nights in Oct 2023
Response from Equipo Hoteles Spiwak on 30 Oct 2023
Hola Angie, Gracias por tu comentario, revisamos tu reserva y es una reserva realizado de solo alojamiento. Esperamos a futuro recibirte nuevamente y que puedas disfrutar de nuestro desayuno tipo Buffet

10/10 Excellent

John, Hackensack

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My favorite hotel in Cali. I make it a point to stay here every time I’m in the area at least for 1 night. Close to shopping/Dining/movie theatre.
Stayed 2 nights in Oct 2023
Response from Spiwak Hotels Team on 30 Oct 2023
Hello,We are happy to hear about your experience at our hotel. We look forward to your next visit!

4/10 Poor

Nury

Travelled with family
Liked: Staff & service, amenities
we arrived at out room, the bathroom was dirty, towels were missing.
Stayed 1 night in Oct 2023
Response from HOTEL SPIWAK on 7 Nov 2023
Dear Nury,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 Okay

Vanessa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is good. It is connected to a shopping mall, which is convenient. But other than that I don’t think there is much around. The room is big and the breakfast was good. However, the service itself it’s not great as they made us wait almost 2hrs after the check in time (3pm) to get the room and when we got the room there were no towels. I asked for towels and they were simply out of towels. This happened to a lot of people at the hotel and they didn’t even apologize or felt like this was something unacceptable.
Stayed 3 nights in Oct 2023
Response from HOTEL SPIWAK on 7 Nov 2023
Dear Vanessa, Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.