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Reviews of Hotel Dann Carlton Cali

3.5 out of 5
Hotel Dann Carlton Cali
Cra 2 # 1 - 60, Cali, Valle del Cauca

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 375 reviews" "
Rating 8 - Good. 107 out of 375 reviews" "
Rating 6 - Okay. 38 out of 375 reviews" "
Rating 4 - Poor. 22 out of 375 reviews" "
Rating 2 - Terrible. 9 out of 375 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the connections was convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
liked
Stayed 1 night in Apr 2024
Response from It was a pleasure having you on 8 Apr 2024
Hi Mr. Jan,We are glad to read that you have a great time with us!We will be waiting for your return

10/10 Excellent

Myrna

The hotel it’s very closer to the center of the nice restaurants and places with music
Stayed 4 nights in Mar 2024
Response from It was a pleasure having you on 27 Mar 2024
Dear Guest, Thank you so much for those kind words, we really work hard to make things happen, looking forward to having you back in the near future! Best regards.

10/10 Excellent

hernando

Muy amables
Stayed 7 nights in Feb 2024
Response from Fue un placer hospedarle on 22 Feb 2024
Buen día querido huésped, Nos alegra y nos complace leer sus comentarios, Le esperamos en su próxima visita, feliz día!

10/10 Excellent

Natalhie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all of it 😊
Stayed 3 nights in Feb 2024
Response from It was a pleasure having you on 22 Feb 2024
Dear Msr. Nathalie, Thank you so much for those kind words, we really work hard to make things happen, looking forward to having you back in the near future! Best regards.

10/10 Excellent

Saul, Doral

Travelled with family
Liked: Cleanliness, staff & service
Good choice ✨
Stayed 3 nights in Jan 2024
Response from It was a pleasure having you on 5 Feb 2024
Dear Mrs. Saul, thank you for the rating, we really appreciate it. Looking forward to seeing you in the near future.Best regards.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! everyone was so kind and accommodating. I really enjoyed my stay there because of how friendly the staff was. The hotel is beautiful and the location is great! I definitely recommend this hotel!
Stayed 3 nights in Dec 2023
Response from It was a pleasure having you on 26 Dec 2023
Hey Mrs. Olga,Thank you so much for those kind words. We will be waiting for you to return. Have a lovely day.

4/10 Poor

Diego

Liked: Cleanliness, amenities, property conditions & facilities
When I arrived they couln't find my reservation. Even after I showed them the email confirmation. They said the confirmation number was wrong.
Stayed 1 night in Dec 2023
Response from Please accept our apologies on 22 Dec 2023
Dear Diego,First of all please accept our sincere apologies for the inconvenience occured with your booking, our guests are the most important matter for us and for such reason were awared of that we need to provide the best service every single time.We’d kindly like to get more details about the incident that you mentioned in your review so we could make a correct inner follow-up.Looking forward to your reply, Best regards from Cali,

10/10 Excellent

sandra

Stayed 4 nights in Nov 2023
Response from Fue un placer hospedarle on 5 Dec 2023
Saludos señor Sandra, Gracias por su puntuación!

10/10 Excellent

Fernando l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Fue un gusto hospedarle on 30 Oct 2023
Fue un gusto hospedarle!

10/10 Excellent

Marta

Stayed 2 nights in Sep 2023
Response from Fue un gusto hospedarle on 9 Oct 2023
Gracias señora Martha por su amable calificación

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Fue un gusto hospedarle on 16 Aug 2023
Buen día querido huésped, nos alegra y nos complace leer sus comentarios,le esperamos en su próxima visita, feliz día!

10/10 Excellent

Elvira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy céntrico, con una atención de primera.
Stayed 3 nights in Jul 2023
Response from Fue un gusto hospedarle on 21 Jul 2023
Buen día querida huésped, nos alegra y nos complace leer sus comentarios,le esperamos en su próxima visita, feliz día!

10/10 Excellent

Joel, Fort Myers

Stayed 2 nights in Jul 2023
Response from Fue un gusto hospedarle on 16 Aug 2023
Buen día querido huésped, nos alegra y nos complace leer sus comentarios,le esperamos en su próxima visita, feliz día!

8/10 Good

MARIO EDGAR

Liked: Cleanliness, staff & service
Even though I was in the 10th floor, street noise of cars and people on the street were still heard some how. Room service food quality has gone down!
Stayed 4 nights in Jul 2023
Response from It was a pleasure having you on 10 Jul 2023
Dear Mario,Please accept our sincere apologies for the inconvenience occured in the hotel facilities with the noise, we're in a remodelation work at the moment tying to fix these issues. You will always be Welcome, thank you for your attention.

10/10 Excellent

Manuel

Stayed 1 night in Jun 2023
Response from Fue un gusto hospedarle on 10 Jul 2023
Gracias por su amable puntuación

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Area seems safe with many eateries located within walking distance. Staff seemed cold and inattentive and seemed to concentrate on airline and American patrons. Although I too am an American.
Stayed 1 night in Jun 2023
Response from It was a pleasure having you on 20 Jun 2023
Hi Mr. Carlos,We are more than glad to read your comments and for sure we will try to be nicer in the near future! thanks for your kindness,Best regards.

10/10 Excellent

Hernan, Rancho Santa Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Fue un placer hospedarle on 3 May 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Fue un placer hospedarle on 3 May 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto.

10/10 Excellent

Beatriz

Stayed 1 night in Mar 2023
Response from Fue un placer hospedarle on 20 Apr 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

James

Stayed 2 nights in Mar 2023
Response from Fue un placer hospedarle on 20 Apr 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and safety was the best thing about the overall
Stayed 1 night in Mar 2023
Response from It was a pleasure having you on 3 Apr 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

rafael

Stayed 1 night in Mar 2023
Response from Fue un placer hospedarle on 27 Mar 2023
Buen día querido huésped, nos alegra y nos complace leer sus comentarios,le esperamos en su próxima visita, feliz día!

10/10 Excellent

Paul John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023
Response from Fue un placer hospedarle on 15 Mar 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

6/10 Okay

Francisco, Woodstock

Business traveller
Liked: Cleanliness, staff & service, amenities
The property is very well located, close to restaurants and shops. The staff was very professional and courteous. What I didn't like was that my room had that very old hotel room smell, which was understandable, its an older property. Also, the mini fridge had just 2 small bottles of water, which to my surprise were NOT complementary. I figured if there were more merchandise then the assumption is that the items are for sale, but just 2 small bottles, and nothing else.. complimentary, right? They charged me 16,000 COP for them. Anyhow, next time will try another hotel.
Stayed 1 night in Mar 2023
Response from It was a pleasure having you on 14 Mar 2023
Dear Mister Francisco, Please accept our sincere apologies for the inconvenience with the minibar, our guests are the most important matter for us and for such reason we're awared of it. We are pleased to inform you that your case has been forwarded to the housekeeping department, which is committed to provide you a better service on the next time. Also we are overseeing our hiring proccess in detail. You will always be Welcome, thank you for your attention.Best regards.Dann Team.

8/10 Good

Diana

Stayed 1 night in Mar 2023
Response from Fue un placer hospedarle on 14 Mar 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Fue un placer hospedarle on 14 Mar 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

Danny

Stayed 4 nights in Feb 2023
Response from Fue un placer hospedarle on 23 Mar 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

6/10 Okay

Renny

Stayed 2 nights in Feb 2023
Response from It was a pleasure having you on 8 Mar 2023
Hi Dear Renny,We would like to konw how did you like your stay?

10/10 Excellent

RICARDO

Stayed 1 night in Feb 2023
Response from Fue un placer hospedarle on 2 Mar 2023
Señor Ricardo, Muchas gracias por su amable comentario, esperamos tenerle de regreso muy pronto

6/10 Okay

Diego

Stayed 2 nights in Feb 2023
Response from Fue un placer hospedarle on 27 Feb 2023
Saludos Sr. Diego,Agradecemos el tiempo para hacer su puntuación, Nos gustaría saber sí hubo algo que no cumplió sus expectativas?Quedamos muy atentos, Team Dann.

8/10 Good

Michael L

Stayed 1 night in Feb 2023
Response from Fue un placer hospedarle on 14 Mar 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

David

Stayed 4 nights in Feb 2023
Response from Fue un placer hospedarle on 20 Feb 2023
Buen día Estimado David, agradecemos sus amables comentarios y tomamos muy en cuenta sus sugerencias, estaremos esperando con gusto su próxima visita.Feliz día.

8/10 Good

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pretty good service Room service was better than eating at the restaurant 2 hours wait to get our food on the first night horrible The head bartender bartender was amazing the other ones where a bit lazy and rude my opinion they served a cocktail without alcohol I literally saw him make the drinks The tv service sucks every time we turn off the room electricity the cable would disconnect had the guys come fix it multiple time Front desk super professional and kind everything else was just perfect This was our experience Ou the ax was leaking water we almost had to change rooms
Stayed 5 nights in Feb 2023
Response from Please accept our sincere apologies on 20 Feb 2023
Hi dear Camila,Hope you are having a great day,We appreciate that you have taken the time to rate us, on the other hand we are sorry to read about the bad experience you got at the Lobby bar.Let me inform you that we are doing the research to find out the source of the issue with the TV.We'd appreciate more info about the incident with the guys at the bar.Looking forward to hearing to your reply,

8/10 Good

Lisa

Stayed 2 nights in Feb 2023
Response from Fue un placer hospedarle on 15 Feb 2023
Gracias señora Lisa por su amable puntuación

10/10 Excellent

Timbrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Fue un placer hospedarle on 8 Mar 2023
Querido Timbrie, mil gracias por su puntuación

10/10 Excellent

Achint

Stayed 3 nights in Jan 2023
Response from It was a pleasure having you on 9 Feb 2023
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

4/10 Poor

Diego

Stayed 1 night in Dec 2022
Response from Nos gustaría saber más de su experiencia on 7 Nov 2023
Buena tarde estimado Diego, Nos gustaría saber sobre su experiencia en su estadía, notamos una baja calificación.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it this hotel is very nice, excellent location and staff super friendly
Stayed 1 night in Dec 2022
Response from It was a pleasure having you on 15 Dec 2022
Dear Mrs. Sandra, thank you so much for those kind words, we really work hard to make things happen, looking forward to having you back in the near future! Best regards.

10/10 Excellent

Arturo

Stayed 3 nights in Oct 2022
Response from Fue un placer hospedarle on 2 Nov 2022
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

Fabio

Stayed 2 nights in Oct 2022
Response from Gracias por su amable rating on 24 Oct 2022
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

María

Stayed 4 nights in Sep 2022

10/10 Excellent

Alba

Stayed 4 nights in Sep 2022
Response from Fue un placer hospedarle on 13 Oct 2022
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

10/10 Excellent

Maria Marcela

Stayed 2 nights in Sep 2022
Response from Fue un placer hospedarle on 13 Oct 2022
Muchas gracias por su amable puntuación, esperamos tenerle de regreso muy pronto

8/10 Good

MELLER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 3 nights in Sep 2022
Response from It was a pleasure having you on 12 Sept 2022
Dear Mr. Meller, Thank you so much for those kind words, we really work hard to make things happen around here, looking forward to having you back in the near future!Best regards.

4/10 Poor

carlos, Elmhurst

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After making reservation we went to hotel and and it took 15/20 mins just to do check in. At midnight while we were in bed sleeping someone opened our room door. Luckily i had secured door with secondary lock. 5 minutes later later reception started speaking through the phone by speaker without making a phone call first. Makes me think if they listen in on hotel guest rooms. Then after hearing him talk on speaker he started started asking me questions if we were giving the right room. This is all happening after midnight. Long story short, our experience was a 5 out of 10. Hopefully you make check in more quicker and reception should be more organized on what rooms are reserved and which are not so they don't have to wake up guests at midnight.
Stayed 1 night in Sep 2022
Response from Please accept our sincere apologies on 7 Sept 2022
Dear mr. Salas, We are deeply sorry about this incident, it is something that we do not tolerate therefore we are investigating what happened with the staff involved. Also we guarantee that your privacy is protected inside our rooms. Our reception team is under training constantly.Allow us to host you in the near future to give you a better experience.Best Regards,Sebastian DominguezGuest Relations

10/10 Excellent

Grace

Stayed 3 nights in Aug 2022
Response from Thank you for this superb rating on 7 Sept 2022
Thank you for this superb rating

10/10 Excellent

GLADYS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulosa estadía!!
Excelente experiencia, muy buena ubicación. En un área segura , caminando llegas a ver mucho de la ciudad. Llegas a museos, lugares con artesanías y fabulosos restaurantes. El Staff del hotel muy respetuosos y serviciales. Los desayunos fueron un éxito!!
Stayed 8 nights in Aug 2022
Response from Fue un placer hospedarle on 6 Sept 2022
Buen día Estimada Gladys, agradecemos sus amables comentarios, estaremos esperando con gusto su próxima visita, Feliz día.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love everything this hotel is wonderful the location< the service the food i loved my room they are very well organized the hotel always smell good. I like that they have taxis that work for the hotel. the people that wirs there are so friendly. Specially "Freddy" he is the best always happy and taking care of everything even my daugther mention how nice he was. I am planning to go back to this hotel. We loved it, Elizabeth Palomino
Stayed 7 nights in Aug 2022
Response from It was a pleasure having you on 6 Sept 2022
Dear Mrs. Palomino, thank you so much for these kind words, we really work hard to make things happen, looking forward to having you back in the near future! PS. Freddy says Hi!Best regards.

10/10 Excellent

Emmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was very good.
Stayed 2 nights in Aug 2022
Response from It was a pleasure having you on 6 Sept 2022
Thank you so much for your kind words Mrs Emmie. Looking forward to having you back in the near future! Best regards.