Waterslide

Reviews of Service Plus Inns and Suites Calgary

3 out of 5
Service Plus Inns and Suites Calgary
3503 114 Avenue SE, Calgary, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 571 out of 1003 reviews" "
Rating 8 - Good. 318 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little late to check out as i was hung over, they where patient with me and didnt give me a hard time at all
Stayed 1 night in Apr 2024

10/10 Excellent

Larry, Claresholm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Room very clean and quiet. Hot tub nice and clean
Stayed 1 night in Apr 2024
Response from Marichu on 17 Apr 2024
Hi Larry,Thank you for leaving a review and a Perfect 5 rating, we highly appreciate it.We are happy that your check-in process was smooth and great. The enjoyment you had during your recent stay is one of our achievement.Thank you once again and looking forward to seeing you again!

4/10 Poor

PRADEEP

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was not ready to understand our situation, we arrived late there as of late flight.
Stayed 1 night in Mar 2024
Response from Marichu on 19 Mar 2024
Dear Pradeep,Thank you for leaving a comment.Manager was kind enough to give you a late checkout until 1pm as consideration. You were offered to leave your belongings but chose not to. Do note, it is the hotel policy to charge late checkout at 4:30pm.It was sad regardless of the option given, was declined from your end.We do hope you have a wonderful day!

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Marichu on 12 Apr 2024
Hi Dale,Thank you for leaving a comment and a 5 star rating. Looking forward to welcoming you back.

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from Marichu on 14 Mar 2024
Hi Mallory,Thank you for completing the survey and rating us 5/5.

10/10 Excellent

Eric

Business traveller
Liked: Amenities, property conditions & facilities
Excellent staff. Simon checked me in. Very kind and helpful! Rooms are perfect- clean, quiet, great night's rest!
Stayed 1 night in Mar 2024
Response from Marichu on 14 Mar 2024
Hi Eric,Thank you for reviewing Service Plus Inns & Suites and acknowledging the fantastic service from Simon (front desk). We are happy that you had an overall perfect stay with us.Looking forward to seeing you again!

10/10 Excellent

LORENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff
Stayed 1 night in Mar 2024
Response from Marichu on 14 Mar 2024
Hi Lorena,Thank you for this awesome comment towards Front Desk staff, we are glad you had a wonderful staycations and looking forward to hosting you again.

10/10 Excellent

Alisia

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in Feb 2024
Response from Marichu on 7 Mar 2024
Hi Alisia,Thank you for giving Sure Stay Plus a 5/5 rating. We appreciate it. We are glad you has a wonderful time in our pool while staying and looking forward to seeing you.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Marichu on 6 Mar 2024
Hi Janine,Thank you for rating Sure Stay Plus a Perfect 5. We appreciate you completing the survey. See you again!

8/10 Good

Jaswinder

I like service on counter assist every information
Stayed 3 nights in Feb 2024
Response from Marichu on 5 Mar 2024
Thank you Jaswinder for this awesome comment, this motivates us more in our daily job. See you again!

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay and staff was great
Stayed 1 night in Feb 2024
Response from Marichu on 5 Mar 2024
Hi Anna,We appreciate your comment towards Sure Stay staff, we are glad you had a wonderful stay. See you again!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The front desk check in staff was very friendly. Room was not clean (hair in the beds and bath tub) beds I found to be hard. Overall it was a place to sleep but I wouldn’t stay at this place again
Stayed 1 night in Feb 2024
Response from Marichu on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Appreciate your feedback regarding front desk staff. We aim to have you a warm welcome and comfortable stay.On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Breakfast is included which to me is a bonus and you can always grab a coffee and go.
Stayed 3 nights in Feb 2024
Response from Marichu on 1 Mar 2024
Hi Stephanie,Thank you for leaving Sure Stay a rating as well as your feedback, we appreciate it.Looking forward to welcoming you back.

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is awesome,
Stayed 2 nights in Feb 2024
Response from Marichu on 1 Mar 2024
Dear Araceli,Thank you for this Perfect 5 rating, we appreciate it.Looking forward to welcoming you back.

6/10 Okay

Major Singh

Stayed 2 nights in Feb 2024
Response from Marichu on 1 Mar 2024
Hi Major Singh,Thank you for leaving us a rating and we do apologize if the expectations were not met during your stay. Appreciate if you can elaborate further.

10/10 Excellent

Ayodele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about.
Stayed 1 night in Feb 2024
Response from Marichu on 28 Feb 2024
Hi Ayodele,Thank you for leaving a comment and a rating to Sure Stay Plus, we appreciate it.We are looking forward to welcoming you back.

10/10 Excellent

Tejalkumari

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and property was nice and clean, breakfast was nice. It was convenient place from my event place. I feel customer service can be better if staff can reply with smile. At couple of occasions, we felt they are answering rudely. We understand it can happen in busy times but as a customer point of view, we felt really bad at first.
Stayed 1 night in Feb 2024
Response from Marichu on 1 Mar 2024
Hi Tejalkumari,Thank you for rating Sure Stay a 5 star rating and we appreciate your understanding. I totally agree with you that smile should always be there.Looking forward to your future stay with us.

10/10 Excellent

Monica

Liked: Amenities
Super friendly front end staff
Stayed 1 night in Feb 2024
Response from Marichu on 27 Feb 2024
Hi Monica,Thank you for this amazing feedback and we are glad you had a wonderful stay with us.

8/10 Good

Brandee

Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Thank you Brandee for 4/5 rating, we appreciate it. We are looking forward to seeing you again.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Marichu on 24 Feb 2024
Hi Courtney,Thank you for taking time to complete the survey and leaving a remark, we appreciate the 5stars.We are looking forward to hosting you again.

8/10 Good

gordon

Travelled with partner
Liked: Cleanliness, staff & service
Not many dining areas around
Stayed 1 night in Feb 2024
Response from Marichu on 23 Feb 2024
Dear Gordon,Thank you for completing the survey and as well as the rating. Do note that 5-7 minutes drive from the hotel, there are so many options of dining area in 130 Avenue. Closer to the hotel, we got Mohave Grill at the Deerfoot Inn and Casino, down the hill you got options too. Please reach the front desk for any assistance.Once again, thank you for the remarks and looking forward to welcoming you back.

6/10 Okay

Ashley

Travelled with family
Disliked: Staff & service, amenities
Pool is small and seems unheated. We went on a long weekend and it was very busy and loud. Kids were disappointed. They had 1 staff at the desk to handle check-ins, phone calls, and for some strange reason, giving out towels (why not have them at the pool?) Poor location in an industrial area with not much around. Breakfast was ok but we went early as we were told there is usually a line up. Signs everywhere saying don't do this or that.
Stayed 1 night in Feb 2024
Response from Marichu on 22 Feb 2024
Dear Ashley,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tammy

Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Thank you Tammy for the generous perfect score. We are glad you had a wonderful staycation. See you again!

10/10 Excellent

Codi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marichu on 22 Feb 2024
Hi Codi,Thank you for leaving a Perfect 5 rating! See you again.

2/10 Terrible

Amanda

Stayed 1 night in Feb 2024
Response from Marichu on 21 Mar 2024
Dear Amanda,Appreciate your time in rating Service Plus Inns & Suites, it would be good if you can elaborate further that disappoints you stay. Upon checking, this stay was actually on a cancelled status which you supposed to arrive 16 February and departing 17 February 2024.Again, your comment will aid the hotel improvement and polish the areas that needs to improve.

6/10 Okay

Cassandra

Travelled with family and small children
Liked: Staff & service
Staff was great. Breakfast was only ok… waffle mix was old and the eggs were powdered. Kids liked the water slide.
Stayed 1 night in Feb 2024
Response from Marichu on 13 Feb 2024
Hi Cassandra,Thank you for leaving rating for Sure Stay Plus Calgary South, we are happy that your kids liked the water slide and the hotel staff. Do keep note, your feedback about the eggs and waffle mix were noted and passed on. We are looking forward to welcoming you back.

10/10 Excellent

Melita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Pleasant staff. Good parking. Good room and clean.
Stayed 1 night in Feb 2024
Response from Ati on 10 Feb 2024
Thank you for your kind words Melita we appreciate the feedback we look forward to your future stay with us.

8/10 Good

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff needs to pop their head into the pool area once every half hour or so. There was a bunch of young teen girls climbing up the waterslide from the pool. The fact that nobody got hurt is amazing but them doing that prevented any kids, including my nine year old from using the waterslide and they did it for well over an hour and a half. Their parents were all visiting in tbe lobby while this was taking place. Otherwise was a great stay. Breakfast was very good and we would stay again!
Stayed 1 night in Feb 2024
Response from Marichu on 5 Feb 2024
Dear Marco,Thank you for leaving a review and a comment, we appreciate your time. We understand that weekends could be overwhelming to all including Front Desk. Since, we do not have lifeguards in the pool nor a personnel monitoring, we do have policy stipulated that all 12 years old children/teenagers should be accompanied by parents, this is included in the Sports Policy terms & Conditions. Our apology that this situation made you and your family uncomfortable. Besides, we are happy with the breakfast selection and we are looking forward to see you again.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was a little small.
Stayed 2 nights in Feb 2024
Response from Marichu on 7 Feb 2024
Hi Joyce,Thank you for leaving us a Perfect 5 rating, we appreciate it. We are glad you had a wonderful stay with us and looking forward to your future stay with us.

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly and accommodating. The room was clean and we truly enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Marichu on 5 Feb 2024
Hi Geoffrey,Thank you so much for this amazing remarks towards our staff, this really mean to us. We are happy that you enjoyed your stay in our clean room and we are looking forward to host you again.

8/10 Good

Brandee

Stayed 1 night in Feb 2024
Response from Marichu on 25 Mar 2024
Hi Brandee,Thank you for leaving a 4star rating, we appreciate it.

6/10 Okay

Daryl

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Marichu on 5 Feb 2024
Hi Dary,Thank you for rating Sure Stay Plus Calgary South! We are looking forward to welcoming you back.

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a complete pleasure staying at this hotel. I would definitely choose this one again for my travel needs. There could be slight variations in the breakfast every day, but everything else was really good.
Stayed 3 nights in Jan 2024
Response from Marichu on 2 Feb 2024
Hi Muhammad,It was our pleasure hosting your stay at Sure Stay Plus Calgary South! Thank you so much for the overall excellent feedback, our team really appreciate it. We are looking forward to welcoming you back. Take care.

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at reception were incredible nice, helpful and polite.. Nice breakfast, lots of options, one of the best I have had in a hotel :) Convenient location for my visit Thanks!
Stayed 1 night in Jan 2024
Response from Marichu on 1 Feb 2024
Hi Luis,Thank you for staying at Sure Stay Plus Calgary South! This amazing feedback is shared with the team and definitely brightens our day. We are happy to hear that your overall stay was excellent and met your expectations. We are looking forward to welcoming you back. Have a great day!

8/10 Good

Hardeep

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Marichu on 29 Jan 2024
Hi Hardeep,Thank you for rating Sure Stay Plus! Looking forward to welcoming you back.

8/10 Good

Darin

Travelled with partner
Liked: Cleanliness, staff & service
Domestic disturbance in the middle of the night. Police were dispatched. We were not impressed especially being right outside our window. Hot tub jets not the greatest. Staff is friendly. Breakfast was pretty good being it was complimentary.
Stayed 2 nights in Jan 2024
Response from Marichu on 29 Jan 2024
Dear Darin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Incidents happened and out of our hand however we tried resolving them as much as we can.Thank you for your feedback towards staff as well as the breakfast.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Brenda

Stayed 1 night in Jan 2024
Response from Marichu on 25 Mar 2024
Dear Brenda,Thank you for leaving a 4-star rating, we appreciate it.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front staff, very friendly and helpful. Great pool and waterslide.
Stayed 1 night in Jan 2024
Response from Marichu on 29 Jan 2024
Thank you Angela for taking time in reviewing Sure Stay Plus. Appreciate the acknowledgement about the friendliness, helpfulness and the overall great feedback towards front desk. Love to hear you enjoyed the pool and the water slide. Looking forward to seeing you again.

10/10 Excellent

Oluwakemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and supportive staffs when help is needed.
Stayed 1 night in Jan 2024
Response from Marichu Felisilda on 25 Jan 2024
Dear Oluwakemi,Thank you for reviewing Sure Stay Plus Calgary South! We are glad that our staffs extended helping hands during your stay and we go-all out! Happy to hear the location suits the purpose of your stay. We are looking forward to host you again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Deerfoot Casino
Stayed 1 night in Jan 2024
Response from GM on 18 Jan 2024
Thank you for staying with us Matthew. We are pleased your stay is satisfactory.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Well kept and the staff is amazing!!! The one thing that was RIGHT ON TIME…. The buffet for breakfast is 7-9 and BELIEVE me, it ended at 8:59:59. So get there early to eat :)
Stayed 1 night in Dec 2023
Response from Marichu on 17 Jan 2024
Hello Lisa,Thank you for giving Sure Stay Plus a generous 5/5 rating. Your comment is really appreciated and will definitely be shared. We are pleased you enjoyed your stay with us and we are looking forward to welcoming you back. Stay warm!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
All in all it was a good stay. It was really cold outside and never had a problem with heat or power or anything inside. Having the breakfast buffet included is a nice little bonus, and I suppose the only thing I would suggest the hot food gets filled a little bit quicker but other than that great place, I look forward to staying again in the future.
Stayed 3 nights in Jan 2024
Response from Marichu on 17 Jan 2024
Hi Mark,Thank you for staying and leaving a perfect rating for Sure Stay Plus! We are happy to hear you had a great time with your stay and we appreciate the feedback, we will share your suggestions to our breakfast colleague. Have a great day and stay warm.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marichu on 17 Jan 2024
Hi Judith,Thank you for taking time in rating Sure Stay Plus! We are glad you had a wonderful stay with us, see you again!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in 12 hours early as I booked at 2am and needed to sleep somewhere out of the cold. I arrived at 3am and left in the afternoon. Comfy beds and shower had great pressure
Stayed 1 night in Jan 2024
Response from Marichu on 12 Jan 2024
Hi Eric,Thank you for leaving a review for Sure Stay Plus Calgary South! It is our pleasure accommodating your stay whenever the room is ready and available, we aim to have you a happy and comfortable stay with us. Thank you for liking our beds as well as the shower pressure. We are looking to host you once again in the near future. Keep warm and be safe!

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was simple and smooth. Hotel was clean. Breakfast was good. They could perhaps have something else on the TV other than the constant spew of MSM. How about happy and positive breakfast vibes? Could be a new marketing feature... "We won't depress you here!"
Stayed 1 night in Jan 2024
Response from Marichu on 11 Jan 2024
Hi Ray,Thank you for completing the survey. We aim that all of our hotel guests will have a harmonious check-in experience and we are happy to hear that we have met your expectations. We appreciate the suggestions and definitely be shared with management and we are looking forward to have you back in the near future.

10/10 Excellent

Rodrigo

Stayed 2 nights in Jan 2024
Response from Marichu on 29 Jan 2024
Dear Rodrigo,Thank you for rating Sure Stay Plus 5/5. We look forward to welcoming you back.

8/10 Good

Rodrigo

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Staff professional and friendly, clean room and common areas, good breakfast; but the air in the room was like enclosed and old, it was not fresh.
Stayed 1 night in Jan 2024
Response from Marichu on 8 Jan 2024
Hi Rodrigo,Thank you for taking time in reviewing Sure Stay Plus. We are glad you appreciated the professionalism and the friendly behavior of our staff, we aim to have you a comfortable stay in our facility. Your feedback regarding the air in the room will be relayed to our housekeeping department. You have a great day and will see you again.

10/10 Excellent

Jianan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marichu on 3 Jan 2024
Thank you Jianan for rating Sure Stay Plus a perfect 5. See you again! Have a wonderful New Year 2024!

10/10 Excellent

Connie

Travelled with family and small children
Pool and slide were great for my grandson!
Stayed 1 night in Dec 2023
Response from Marichu on 3 Jan 2024
Hi Connie,Happy New Year 2024!Thank you for rating Sure Stay Plus. We are glad your grandson enjoy the pool and slide. We can't wait to have you back at Sure Stay Plus!

8/10 Good

Scott

Stayed 2 nights in Dec 2023
Response from Marichu on 3 Jan 2024
Hi Scott,Thank you for your time in completing the survey. We are happy you had an amazing stay! Looking forward to your future stay with us. Happy New Year 2024!