Ratings based on 203 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-May-2017
The Jacuzzi room was very spacious and front desk staff were great.
Comment from Hotel Management
31-May-2017 by Team Airdrie Ramada, Hotel Management
Thank you for your feedback. We are very happy you enjoyed your stay. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-May-2017
Hotel staff was very polite, rooms were comfortable, easy access to internet
Comment from Hotel Management
31-May-2017 by Team Airdrie Ramada, Hotel Management
We happy you enjoyed your stay. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveller from BC

Safe, clean, quiet, helpful

Posted 14-Apr-2017
I traveled by myself and felt safe. Trouble with the TV and when the lady at the front desk couldn't solve it, she came up. I was grateful. It was a lovely room. I came to Airdrie for a family funeral. Liked having Smitty's for all meals so I didn't have to go out. And I slept well each night. Can't ask for more than this! Thanks.
Comment from Hotel Management
21-Apr-2017 by Guest Service Supervisor, Hotel Management
Thank you so much Natalie for taking the time to share your experience, for appreciating our Guest Service Agent and we are delighted that you enjoyed your stay. We will be glad to have you back on your next visit to Airdrie.
3 out of 5
by A verified traveller from airdrie

Things that make you go hmmm

Posted 26-Mar-2017
Unfortunately, breakfast is not included. I likely just missed that. Hotel staff did why they could Problem with first room and we're quick to move us, but still plumbing issues in second room. Washer not working in the hotel room so no towels at the pool.
Comment from Hotel Management
21-Apr-2017 by Guest Service Supervisor, Hotel Management
Thank you for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we need to improve improve guests' experiences.It is clear on our website that no free breakfast instead we offer up to 2 $5.00 Smitty's breakfast as an option to enjoy a hearty meal. Glad to inform you that issues were fixed and we hope to see have you stay with us again.
5 out of 5
by A verified traveller

Posted 04-Mar-2017 on Hotels
Stayed in the 2 bedroom studio. Amazing. Best hotel stay ever for our family. Pool was warm and slide was good.
Comment from Hotel Management
21-Apr-2017 by Guest Service Supervisor, Hotel Management
Thank you for your very nice review and we are glad you enjoyed your stay. It will be our pleasure to have you stay with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Canmore, AB

Spacious rooms and great staff

Posted 10-Feb-2017
Pros: The front desk staff was really accommodating, friendly and professional. We loved our large room with 2 king beds a full kitchen and fireplace.
Location: We needed to be close to the Genesis centre so the location was ideal. Extreme pita and Pho Eastlake are close by and both delicious food options.
Our swim team booked a number of rooms at the Ramada because it was close to the pool we were swimming at. Our family needed an early check in and were kindly accommodated by the friendly front desk person. The room was spacious and clean, the king beds were really comfortable and the kids loved the pool and waterslide.
Comment from Hotel Management
16-Feb-2017 by Guest Service Supervisor, Hotel Management
Thank you very much Claire for a wonderful review and commending our front desk staff as well as our guest room. We will be delighted to be serve you and your whole team on your next trip to Airdrie.
4 out of 5
by Trevor

1 weeknight stay

Posted 09-Feb-2017 on Hotels
Room was clean, quiet and comfortable. Only downside was a few maintenance issues. TV was not clear so reception asked me to juggle some cables, elevator went down for a few hours in the morning, pool shower didn't work. Small beans but overall a nice stay.
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
Thank you Trevor for sharing ypur feedback. First,we apologize for everything you went through during your stay which will be addressed and the appropriate action will be taken to fix the problems. We strive to give the best service and the best rooms to all of our guests. We want all of our guests to be happy and comfortable while they are staying with us. We look forward on your next stay with us.
5 out of 5
by Lynn

Weekend getaway

Posted 30-Jan-2017 on Hotels
Hotel staff was amazing! Our room was huge and super comfortable! Our neighbor had a pet elephant, but it stopped running up and down the halls at about 10pm and must have gone to sleep haha But all in all a very enjoyable stay for a weekend getaway!
Comment from Hotel Management
16-Feb-2017 by General Manager, Hotel Management
Thank you Lynn for the 5 star rating on our hotel and the compliments on our staff. We strive to give the best service and room to all of our guests. We look forward to you staying with us again and will be happy to assist you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jan-2017
kids had a great time with pool. Liked breakfast vouchers
Comment from Hotel Management
20-Jan-2017 by Riza, Guest Service Supervisor, Hotel Management
We are so glad to know that you and your kids enjoyed our pool and breakfast. We will be happy to have you stay with us again on your next trip to Airdrie. Thank you very much.
1 out of 5
by A verified traveller

Nightmare stay... Will not return to this hotel

Posted 30-Dec-2016 on Hotels
We checked in on December 27 and there was only one person working in the entire hotel. After checking in we went up to our room to find that it hadn't been cleaned yet. The girl who checked us in came up and "cleaned" the room while she also answered phone calls. She had to leave three times to answer calls so the "cleaning" took quite a while. None of the supplies were replenished (shampoo/conditioner, coffee) and the soap that had been used by the previous guest had been left in the shower. There was a green G-string left on the floor. When we checked out we mentioned the conditions to the fellow at the front desk. He offered us a gift certificate that was only good at their hotel... which we did not accept as we will not be returning.
Comment from Hotel Management
20-Jan-2017 by General Manager, Hotel Management
Thank you for staying with us despite the issues you had on your check-in day. We regret that the room was not ready yet when you arrived, our Guest Service Agent did her best to make the bed ready as you did not want to move to a different room when offered an upgrade. We work hard to make our guests happy and appreciate your feedback. Again we apologize for all the inconveniences.