Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 27-Jul-2016
Cancelled reservation directly over the phone as unable to do so online. Plans changed "Rate your hotel" just a guess
4out of 5
by A verified traveller

Not impressed with the cleaning staff

Posted 25-Jul-2016
Pros: pool and front desk staff
Cons: new house keepers.
I was there for 5 nights and the cleaning staff did a very poor job every day. They couldn't even bother to finish making the bed or replace/clean all the cups and towels even after I left a favorable tip on the pillow. The floor was not cleaned or washed on even one of the days. Brutal. I did mention this on the first day but nothing improved. I would not likely return because of this. The front desk staff was wonderful and the bed was very comfortable.
4out of 5
by A verified traveller

Nice hotel close to main highway!

Posted 25-Jul-2016
Pros: Choice of coffee in lobby, pool and slide for the grandkids!!
Location: We went to the Calgary Zoo and Cross Iron Mills Mall
Good experience, Great room, nice pool!! Location is close to Calgary and easy to access
Comment from Hotel Management
25-Jul-2016 by Guest Service Supervisor, Hotel Management
Thank you very much for taking time to post a great review of our hotel. We are looking forward to welcome you back in the near future.
4out of 5
by A verified traveller

Great hotel

Posted 17-Jul-2016
Spacious room, nice pool, friendly, helpful staff. Love the complementary coffee/hot chocolate/tea machine & popcorn in the lobby. Wifi doesn't really work.
Comment from Hotel Management
25-Jul-2016 by Guest Service Supervisor, Hotel Management
We are very happy to know that you liked and enjoyed your recent stay at our hotel. Thank you for the nice comments. We are looking forward to welcome you back.
5out of 5
by A verified traveller

Great place to stay with kids

Posted 11-Jul-2016
Kids loved the waterslide, great place to overnight on a trip out to BC, ample parking and a Tim Hortons and Gas station adjacent to the Hotel. We would recommend for both short and longer stays.
Comment from Hotel Management
25-Jul-2016 by Guest Service Supervisor, Hotel Management
We are very glad that you enjoyed your recent stay at our hotel. Thank you very much for taking time to post a great review. We are looking forward to welcome you back in the near future.
4out of 5
by A verified traveller from marsden

Quiet hotel with easy access to major hoghway

Posted 10-Jul-2016
Clean, spacious 2 King bedroom. Slept our family of 5 easily. Comfortable beds and pillows. No complaints.
Comment from Hotel Management
25-Jul-2016 by Guest Service Supervisor, Hotel Management
Thank you Wade, we appreciate your great review. It is always a pleasure to serve valued guests, we will see you again soon.
4out of 5
by A verified traveller from Alberta

Lovely hotel, awesome staff & super short staffed

Posted 09-Jul-2016
Pros: Room was huge, waterslide was fun!
Cons: Fix the internet, imcrease staffing and tuen up the pool it was freezing,
I have to say this is a lovely hotel. The staff were lovely, the room was lovely but with only one person on that we could see they just couldn't keep up. The room we recieved was not the room we booked, but it worked out ok for us. We couldn't access the internet at night for some reason, tired to ask for help, but the staff were really to busy to help. We were offered only two $5.00 off cards for Smitty's and with a group of five that doesn't make it worth while. The pool was freezing the water slide was great fun :).
Comment from Hotel Management
25-Jul-2016 by Guest Service Supervisor, Hotel Management
Thank you Chris, we appreciate the great comments and we apologize for any incoveniences you had. Breakfast coupons is a bonus for our guests to enjoy a nice hearty breakfast at Smitty's Restaurant which is onsite. We are looking forward on your next stay.
5out of 5
by A verified traveller

Great family hotel

Posted 24-Jun-2016
Pros: Location, pool, rooms, restaurant, staff
Cons: The pool could be a bit warmer, it was a little chilly for our youngest kids.
Location: Zoo was only a 20 minute drive away
Loved staying at this hotel. The staff we friendly and helpful, the room was spacious and clean, and our kids loved the pool and waterslide area. The attached Smitty's was fantastic - we used our $5 coupons everyday for breakfast.
Comment from Hotel Management
24-Jul-2016 by Guest Svc Supvr Riza, Hotel Management
Our sincere appreciation for taking time to post a great review of our hotel which aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
5out of 5
by A verified traveller from edmonton

Great size and setup for us and our grandchildren-

Posted 22-Apr-2016
We really enjoyed the pool slide and hot tub - the coffee/ chocolate popcorn machines in he lobby were greatly appreciated. Great room size and kitchen!
Comment from Hotel Management
24-Jul-2016 by Guest Svc Supvr Riza, Hotel Management
Thank you very much for taking time to post a great review of our hotel which aims to provide a truly unique experience and we are thrilled that we were able to exceed your expectations. We will be glad to have you back to our hotel in the future.
5out of 5
by Donna

Posted 10-Apr-2016 on Hotels
Comment from Hotel Management
by Guest Service Supervisor, Hotel Management
We greatly appreciate the perfect rating you gave for our hotel and we will be very happy to have you stay with us again.