4 outdoor pools, pool umbrellas, pool loungers
Check availability

Reviews of Hotel HSM Canarios Park

3 out of 5
Hotel HSM Canarios Park
Carrer de Cala Antena, 23, Calas de Mallorca, Manacor, Mallorca Island

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 103 reviews" "
Rating 8 - Good. 51 out of 103 reviews" "
Rating 6 - Okay. 19 out of 103 reviews" "
Rating 4 - Poor. 9 out of 103 reviews" "
Rating 2 - Terrible. 3 out of 103 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

barbara

Disliked: Property conditions & facilities
Stayed 8 nights in Sep 2023

6/10 Okay

Bruno

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia sponsors this property as smoke free. It is not so. If you don't smoke, or otherwise don't want your children to breathe in other people's smoke, choose another facility. Average food. At the reception the people are kind but the entertainment isn't that great. The rides for children do not work well. The property provides a minibus that takes you to Cala Domingos for free at certain times. For the rest, for the price paid it is what you can expect.
Stayed 7 nights in Sep 2023

6/10 Okay

Doina

Travelled with family and small children
Disliked: Amenities
2star
Stayed 7 nights in Aug 2023
Response from HSM Customer Service on 12 Sept 2023
Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon!All the best from Mallorca, HSM Customer Service.

8/10 Good

julie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is lovely, v.clean, rooms adequate for a 3*. There are 4 pool areas, always found sunbeds and chairs to sit on. Splash pool is great, our toddlers loved it. Kids Club looked fab 10-2 (age 4 upwards) they did lots of activities & staff energetic. All Slushies/soft & fruit juice drinks/tea coffee/ice creams all help yourself throughout the day. Alcohol all seemed ok and true to flavour. Plastic cups are provided but bring your own lidded closable cup/bottle as there are thousands of wasps around all the pool areas. We did get stung and was constantly watching out for the kids so could never enjoy a drink/ice cream without being swamped by them so be warned! Food truly was bland, there was always a dish we could eat but no real taste to it especially dinner time. Breakfast was usual fry up/cereal/cold meats/pastries/fruit etc so all good there and lunch was same as dinner (i know its a 3*) Dining room is free for all, get there early to get a table as plates are not cleared away until you leave so they pile up on your table (only 3 staff doing the clearing so you wait around to get a cleaned table). Room cleaned/towels changed everyday v.happy Evening entertainment area to small for no. of guests - variation each night Shame Hotel is in the middle of nowhere, wish i researched more, walk to town centre with buggies took its toll as pavements v.uneven. Hotel rang for Taxis took ages & v.costly. Local bus ran hourly to 6pm I would not return to this area of Mallorca.
Stayed 7 nights in Aug 2023
Response from HSM Customer Service on 12 Sept 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

8/10 Good

Miroslaw

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from HSM Customer Service on 3 Aug 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

8/10 Good

Harriet

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel needs updating. Rooms are basic but you get what you pay for. But on the other hand the rooms were clean and the summing/pool facilities were fab.
Stayed 10 nights in Jun 2023
Response from HSM Customer Service on 3 Aug 2023
Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. We would like to thank you for you visit!Best regards, HSM Customer Service.

10/10 Excellent

Rebecca

Stayed 4 nights in Jun 2023
Response from HSM Customer Service on 3 Aug 2023
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again!Best wishes from Mallorca, HSM Customer Service.

8/10 Good

Emma-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great All-Inclusive break if on a budget.
We stayed at the HSM Canarios Park, as a short-notice budget break for 4 nights in total, We booked this as it provided an All-Inclusive option. I can wholeheartedly recommend this accommodation. The staff were incredibly pleasant and helpful when needed. The hotel itself, is basic - but is incredibly clean, and the pool areas in particular are exceptional. The rooms are incredibly spacious, provide UK TV, and are very clean and comfortable. The food is of a really good quality, my partner is vegetarian so options were a little limited, but the quality was very good, so didn't mind the repeated meals. The range of drinks was very good. Overall, for a cost-effective break, I would highly recommend this hotel. The hotel provides a shuttle-bus to the beach, its not necessarily because it's far, but it is quite a treacherous/steep walk down. The town is about 20 mins walk away, but is all flat roads and easy to get to.
Stayed 4 nights in Oct 2022
Response from HSM Customer Service on 20 Oct 2022
Dear guest, Thank you for sharing your time and your experience with us. We feel very proud to have offered you an unforgettable stay in our hotel. Our main goals are your happiness and satisfaction during your holidays. We are very happy to hear that the service and the attention received have been of your liking. We would love to welcome you again in our hotel or in one of the hotels within our Hotels Saint Michel chain in Mallorca!Best regards, HSM Customer Service.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to stay
Meals available almost nonstop, weaker offer on the bar. A lot to do in the hotel. Littlebit farer from the sea. Too many smakers without dedicated area to smoke. In general nice to stay without any issues. Nothing was problem.
Stayed 9 nights in Sep 2022
Response from HSM Customer Service on 4 Oct 2022
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again!Best wishes from Mallorca, HSM Customer Service.

8/10 Good

Hayley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfasts were great 👍 A bit outdated but you get used to it. Has its own charm in the end.
Stayed 6 nights in Aug 2022
Response from HSM Customer Service on 30 Aug 2022
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 🙌🙌
Amazing 2 weeks here. Couldnt fault the hotel food is very nice for 3 star plent, of variety everyday. Entertainment staff make this hotel more than 3 star standard they are so friendly welcoming and will have you belly laughing from the day you arrive
Stayed 14 nights in Jul 2022
Response from HSM Canarios Park on 14 Aug 2022
Thank you for your review :) We are waiting for you to come back.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great holiday
A great holiday because of the entertainment team… itzo, george, ferran, Ivo, Maria, Alejandro, Irene, bar staff David, and another fella with a tash, didn’t get his name. Robert, Ivan, Luis at reception really nice. Food is good very tasty always something different to eat. Restaurant staff nice, cleaning lady was really good. Overall a good holiday 20 min walk to town 10 min to a small beach or 20min to bigger beach. Hotel shop really expensive so go to town to buy essentials.
Stayed 14 nights in Jul 2022

10/10 Excellent

Hoyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was amazing, dont miss the event every night it will make fun for you all the time
Stayed 5 nights in Jul 2022
Response from HSM Customer Service on 1 Aug 2022
Dear guest, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel! Best regards, HSM Customer Service.

8/10 Good

mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place…
Stayed 6 nights in Jul 2022
Response from HSM Customer Service on 18 Jul 2022
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards, HSM Customer Service.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were great for young children. Staff were friendly and efficient.
Stayed 7 nights in Aug 2019
Response from HSM Customer Service. on 19 Aug 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards, HSM Customer Service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from HSM Customer Service on 2 Aug 2019
Dear guest Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

6/10 Okay

claire

Disliked: Staff & service, room comfort
Cmt really fault hotel a lot of children being sick 3 children tuk hospital due to falling in splash pool food very bland not much change
Stayed 7 nights in Jul 2019
Response from HSM Customer Service on 24 Jul 2019
Dear Claire, We are very sorry to hear about your family’s health problems. We truly hope they are completely recovered by now. We totally understand your disappointment, but please, notice this unfortunate issue had nothing to do with our hotel, as food and water are subjected to regular test by an external laboratory according to Spanish laws and everything was in order. Also, we work with an independent consultancy company committed to the improvement of environmental and risk management in the travel and tourism industry. This company helps the travel and tourism industry in implementing and maintaining food, water, and environmental safety programmes. Such programmes are based on the HACCP (Hazard Analysis and Critical Control Point) methodology and are tailored to ensure the safety of the final users (clients) and operations staff. They take into account national and international regulations, as well as recognized best practices codes like FTO Code of Practice. For all these reasons we cannot be held liable for this unfortunate event. Again, we hope that your family has already fully recovered. Best regards,

10/10 Excellent

Alessandra, Switzland

Travelled with family and small children
Liked: Cleanliness
The professionals are extremely kind, great food. The rooms need some renovation.
Stayed 10 nights in Jul 2019
Response from HSM Customer Service on 16 Jul 2019
Dear Alessandra, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are looking forward to welcome you soon again at our hotel. Best regards,

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
Family hotel with a lot of children, old fashioned rooms, good breakfast. 500meters to sandy beach.
Stayed 11 nights in May 2019
Response from HSM Customer Service. on 16 Jul 2019
Dear Pawel, Thank you for sharing your opinion and for the good valuation you have given us about the hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

2/10 Terrible

Raimondas

Liked: Cleanliness
Disliked: Staff & service
Been robbed even I had safe cabinet.loolks like them staff got access to safes. In reception whem attitude was like I don't care and did nothing to get sort it out.not happy at all.
Stayed 7 nights in May 2019
Response from HSM Customer Service. on 16 Jul 2019
Dear Raimondas, Thank you for your invaluable collaboration informing us about what you things it could be improved. Do not doubt that we will take the corrective measures in each case to avoid similar experiences. Please accept our sincere apologies if we have not been able to reach your expectations. We have already carried out an exhaustive follow-up, according to the details mentioned in your comment, regarding the departments involved. We hope to continue with confidence. Best regards,

8/10 Good

PaulyD, Glasgow

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent, when we arrived the place was like a ghost town but the next day it started to fill up. Good drinks Food was average - but fine if not picky like me Staff friendly Free bus to the beach and can walk up to the shops in 5 min No issues with bugs and food issues that were in other reviews so they must have took remedial actions as plenty of hand sanitiser stations throughout the hotel
Stayed 4 nights in May 2019
Response from HSM Customer Service on 16 Jul 2019
Dear Pauly, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are looking forward to welcome you soon again at our hotel. Best regards,

8/10 Good

chakib

Kind staff, quiet area, less amenities
I enjoyed my stay in this hotel. The first night arrived late and I was very well received and informed by the receptionist Miss Heidi. The restaurant was closed and madam Mebarka took care of my wife pregnant and cook special food for her and I. The two beaches close to the hotel are so beautiful, especially buddha beach. Kind staff, I disliked the noise especially in the earlier morning. Nice hotel to enjoy the cala antena area which is so quiet
Stayed 7 nights in Sep 2018

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Brilliant for families with young children.
Stayed 7 nights in Jul 2018
Response from RECEPTION on 16 Aug 2018
hi. thank you very much for your message. we´re glad that you have enjoyed your holidays with us. regards. Guillem

4/10 Poor

louisa, london

Disliked: Staff & service, property conditions & facilities
Everything was going well during my week stay here until I ended up with food poisoning was vomiting non stop in the hotel toilets as well as in my room. I will be taking this further. It’s such a shame this had to happen to me on the day I was flying out. Didn’t like the fact there was wasps everywhere either they were a big bother to me. I did enjoy my stay until the food poisoning fiasco happened.
Stayed 7 nights in Jun 2018
Response from RECEPTION on 1 Aug 2018
Dear Louisa, We feel sorry you suffered this uncomfortable illness, but we would like to make clear there was no food poisoning at all. We made extra tests for water and food beside the normal tests we often do, and all results were totally satisfactory, so we honestly think talking about food poisoning is an unfair accusation. Unfortunately an environmental virus is affecting East area in the isle, but it has nothing to do with our hotel. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
When ordering a double room I’d expect a double bed not two single beds pushed together
Stayed 5 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Theft ruined holiday
Expedia characters restricted! Daughter had her phone stolen and I have since found the following reviews: C1- Having had a great holiday on our last day this was spoilt by a theft from our hotel room, there was no forced entry and the hotel reception were rude and unhelpful, when asking for a report for our insurance company they refused and we had to take a taxi cost in excess of 50 euros to report this C2 - Theft was a big issue here with guests being robbed from their room C3 - May i also add, there were 4 thefts in this hotel in a 4 day period, again with no forced entry, so i would consider carefully going here. C5 - The thief/ thieves had taken our camcorder, camera, jewellery, watch, two mobile phones, two MP3 players and debit card. We were devastated and completely shocked. The staff on reception were expressionless and apathetic when we told them. We later found out that at least 4 other rooms had had personal possessions stolen C6 - just got back from a week there and have to say even if you go at the end of the season like we did hire a safe we didn’t and on the second night there we got robbed with them breaking the locks on the suitcases to get to the money when we reported it to the hotel manager first thing he said was its not my cleaners and if you want to report it you have to find your own way to manacor to report it to the police he was not helpful at all we were not the only ones there were 4 rooms that we know off on the fourth floor that got done ove

8/10 Good

ANDREW, brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 day sunshine break
Nice hotel, found food varied daily , always found something to try. Pools busy ,need to be early to get a bed, however free shuttle to the small beach was better option for us. Rooms basic but clean & fully functional. Location quiet but 10 mins walk to beach , bars, club & shops . All in all excellent value for the money

2/10 Terrible

Silke

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noch nie haben wir ein so extrem lautes hotel besucht. Keine normale Unterhaltung beim essen moglich da die Lautstärke der Gäste "überwiegend Engländer" extrem war. Sie sind unglaublich rücksichtslos und auch am späten abend war ein geschreie sowohl von den kindern als auch von den erwachsenen bis 2 uhr nachts .. von erholung keine spur .. selbst unsere 4 jährige Tochter hat sich standig die ohren zugehalten.. Das personal sowohl beim essen als auch an der Rezeption haben alles dafür getan um das Chaos in grenzen zu halten. Können dieses hotel für eine erholung nicht weiterempfehlen .. wer Action mag ist hier genau richtig .
Stayed 11 nights in Sep 2023

8/10 Good

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel complessivamente buono in particolare per i pasti e i servizi.
Stayed 9 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bőséges étel egész nap az étteremben. Ingyenes italok a bárban egész nap. Zenés medencék, aqua aerobik délben. Esti programok nem voltak túl népszerűek, és szórakoztatók, azon a téren van mit fejlődni a hotelnak.
Stayed 5 nights in Sep 2023
Response from HSM Customer Service on 19 Sept 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Food was actually quite good - considering it's all inclusive. Lots of activities each day and shows each night. It's great for families and the kids club is fun for the kids and gives us parents a break 👍👍
Stayed 7 nights in Sep 2023
Response from HSM Customer Service on 19 Sept 2023
Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

6/10 Okay

Line, Horsens

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
BEAUTIFUL lokation, great smiling and friendly staff. Poor food and small food choices, lack of a gym and overall luxury.
Stayed 8 nights in Aug 2023
Response from HSM Customer Service on 12 Sept 2023
Dear guest, Thank you for sharing your opinion with us. All your comments are essential to improve our service. We will share your suggestions about the hotel with our quality department to continue improving our services day by day. We will be very pleased to welcome you back again at our hotel!Best regards, HSM Customer Service.

10/10 Excellent

Gisselle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está excelente y la atención del personal también, un bufet completo y variado cada día, algo que no es muy positivo es que si no tienes coche es difícil moverse
Stayed 5 nights in Aug 2023
Response from HSM Customer Service on 12 Sept 2023
Estimado cliente,Muchas gracias por sus comentarios y por la valoración positiva que hace acerca de su experiencia vivida en nuestro establecimiento.Nos enorgullece conocer que se sintiera tan cómodo en nuestro hotel y que pudiera comprobar que para HSM nuestros huéspedes son lo más importante y su satisfacción es nuestro objetivo principal.Deseamos seguir contando con su confianza y darle nuevamente la bienvenida a nuestro hotel. Aprovechamos para mandarle un cordial saludo.HSM Customer Service

8/10 Good

Eveline

Travelled with family
Liked: Cleanliness, staff & service, amenities
Leuk hotel, ideaal voor de kinderen. Veel zwembaden en een erg enthousiaste miniclub. De kamers zijn ietwat gedateerd, maar alles was erg schoon. Kamers worden elke dag schoongemaakt. Personeel achter de receptie erg vriendelijk en toegankelijk. Geen beddenrace in de ochtend om je handdoek neer te leggen, maar wel om een schaduwplek te hebben. Weinig parasols. Het hotel ligt op een rustige plek, winkeltjes op zo'n 15 minuten lopen. Wij hadden een huurauto, leuk om naar porto christo of cala d'or te rijden voor wat meer winkels en mooie baaien te zoeken in de omgeving. Op 15 minuten rijden verschillende mooie baaien gevonden.
Stayed 9 nights in Aug 2023
Response from HSM Customer Service on 12 Sept 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

8/10 Good

Viktor

Travelled with family
Liked: Staff & service
Stayed 14 nights in Aug 2023
Response from HSM Customer Service on 12 Sept 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

8/10 Good

Jhon

Stayed 8 nights in Aug 2023
Response from HSM Customer Service on 19 Sept 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 6 nights in Aug 2023
Response from HSM Customer Service on 12 Sept 2023
Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon!All the best from Mallorca, HSM Customer Service.

4/10 Poor

Frederik

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ikke for familier med små børn
Så lydt at man kan høre naboens mobil vibrere og børneshows startede først kl 21/21.45 så den var langt over midnat før grædende børn kom i seng og der blev stille
Stayed 5 nights in Aug 2023
Response from HSM Customer Service on 12 Sept 2023
Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. We would like to thank you for you visit!Best regards, HSM Customer Service.

4/10 Poor

Aleksandra

Stayed 7 nights in Jul 2023
Response from HSM Customer Service on 12 Sept 2023
Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon!All the best from Mallorca, HSM Customer Service.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 11 nights in Jul 2023
Response from HSM Customer Service on 3 Aug 2023
Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon!All the best from Mallorca, HSM Customer Service.

8/10 Good

Rami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from HSM Customer Service on 3 Aug 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

8/10 Good

Mads

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from HSM Customer Service on 3 Aug 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

6/10 Okay

Mavi

Liked: Staff & service, property conditions & facilities
La comida-variedad excasa, desayuno muy escaso,vasos de miniatura ,faltan saleros,salón pequeño,todo a granel, incluyendo yogurt,mermeladas....helado...mahonesa y ketchup,ni cerveza ,ni tinto de verano en el comedor,tienes que salir al chiringuito de la piscina que está fuera con unos vasos de plástico que tienes que llevar encima siempre para que te sirvan la cerveza o cualquier coctel....alcohol en general y volver al comer con lo cual se caliente enseguida.Horarios limpieza algo extraños..
Stayed 7 nights in Jul 2023
Response from HSM Customer Service on 3 Aug 2023
Estimado cliente,Antes de nada, darle las gracias por compartir su experiencia en nuestro hotel. Estamos agradecidos por su comentario, porque esto nos ayuda a mejorar constantemente y adaptarnos a las necesidades de nuestros huéspedes.Nos gustaría darle las gracias por su visita.Atentamente,HSM Customer Service.

6/10 Okay

Siamak

Stayed 14 nights in Jun 2023
Response from HSM Customer Service on 3 Aug 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

10/10 Excellent

María

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo genial, las habitaciones un poco antiguas pero bien, eso sí, te cobran depósitos hasta por el mando de la tele.
Stayed 5 nights in Jun 2023
Response from HSM Customer Service on 3 Jul 2023
Estimado cliente,Gracias por su comentario y por habernos elegido. Estamos felices que haya disfrutado de su estancia y esperamos tenerle de nuevo como huésped en nuestro hotel. Los depósitos de devuelven al cliente cuando haya devuelto lo que ha pedido.Un cordial saludo.HSM Customer Service

8/10 Good

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service
instalaciones algo ya viejas, pero lo mantienen muy limpio, lo peor el horario de cenas, está tan orientado al turismo Alemán, que el horario de cena es de las18:30 a las 21 horas ... increible . luego tiene opción de tomar snacks a partir de la s21:30 , pero ya no es lo mismo. este horario no permite hacer ninguna excursion ni actividad porque no llegas a cenar . hotel muy muy ruidoso al esta orientado a familias ,
Stayed 6 nights in Jun 2023
Response from HSM Customer Service on 3 Jul 2023
Estimado cliente, En primer lugar, nos gustaría agradecerle que haya compartido su experiencia con nosotros. El feedback de nuestros clientes es una herramienta muy importante para nosotros, ya que nos permite identificar nuestras áreas débiles y así poder mejorar.Esperamos poder darle nuevamente la bienvenida en uno de nuestros hoteles. Un saludo cordial, HSM Customer Service.

6/10 Okay

Quentin Axel

Travelled with family and small children
Liked: Cleanliness, staff & service
Personnel sympa, mais hotel extrêmement mal insonorisé, très très bruyant. Tout est fait pour que les enfants s'y plaisent (super installations de jeux) mais ceux-ci ne peuvent pas dormir tant le bruit est constant.
Stayed 10 nights in May 2023
Response from HSM Customer Service on 3 Jul 2023
Dear guest, Thank you for sharing your time to comment your experience with us. We take note of your assessment and comments in order to continue improving day by day. We would have like that during your stay you had contacted us to improve your situation. Our highest priority is that our clients feel like home. We hope to see you again very soon!HSM Customer Service.

8/10 Good

R.N.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima verblijf in HSM Canarios Park
Het verblijf in uw hotel is prima bevallen. Het enige nadeel vinden wij dat de kamers gehorig zijn. Je hoopt dan dat andere gasten rekening houden met degene die er naast slapen, maar helaas wordt daar te weinig rekening mee gehouden. Midden in de nacht wakker worden van zingende buren is niet prettig. Zeker niet met 2 jonge kinderen erbij. Verder hebben wij geen op of aanmerkingen en was alles wat we er van verwacht hadden. De medewerkers maken het verblijft prettig!
Stayed 4 nights in May 2023
Response from HSM Customer Service on 30 May 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We would have like that during your stay you had contacted us to improve your situation about the noise. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.